Health Service Support Job Description [Updated for 2025]

In this era of advancing healthcare, the focus on Health Service Support professionals has never been more critical.

As healthcare systems evolve, the demand for skilled individuals who can manage, improve, and safeguard our health services is growing.

But let’s delve deeper: What’s truly expected from a Health Service Support professional?

Whether you are:

• A job seeker trying to understand the core responsibilities of this role,
• A hiring manager striving to outline the perfect candidate,
• Or simply curious about the behind-the-scenes of health service support,

You’re in the right place.

Today, we present a customizable Health Service Support job description template, crafted for effortless posting on job boards or career sites.

Let’s dive right into it.

Health Service Support Duties and Responsibilities

Health Service Support workers play an essential role in the health care system, providing operational and administrative services to ensure the efficient functioning of health care facilities.

They work to ensure that patients receive the best possible care by managing resources and supporting clinical staff.

Their duties and responsibilities include:

• Providing logistical support for all levels of health care
• Managing health care delivery systems, including patient admissions and discharges
• Ensuring the proper storage and distribution of medical supplies
• Maintaining medical records and ensuring data privacy
• Assisting with patient transport and arranging for patient transfers
• Coordinating appointments and schedules for patients and medical staff
• Ensuring a clean, safe and hygienic environment in health care facilities
• Supporting health promotion and disease prevention activities
• Responding to patient inquiries and managing patient relations
• Complying with all relevant health care laws and regulations

 

Health Service Support Job Description Template

Job Brief

We are looking for a dedicated Health Service Support professional to join our team.

The ideal candidate will have a strong background in health services and a deep understanding of health policies and regulations.

The Health Service Support professional’s responsibilities include providing essential support to our medical team, maintaining health records, assisting with scheduling, and managing patient intake and discharge procedures.

The ideal candidate is an excellent communicator, highly organized, and has a compassionate and caring demeanor.

 

Responsibilities

• Assist with patient intake and discharge procedures
• Maintain accurate health records and patient documentation
• Coordinate and schedule appointments and procedures
• Ensure all health services are provided in compliance with laws and regulations
• Support the medical team with administrative tasks as needed
• Communicate with patients and their families, explaining procedures and discussing treatment plans
• Provide excellent customer service to patients and their families
• Assist with insurance and billing procedures

 

Qualifications

• Proven work experience in health service support or a similar role
• Knowledge of medical terminology and healthcare systems
• Proficiency with electronic health records (EHR) software
• Excellent communication and interpersonal skills
• Detail-oriented with strong organizational skills
• Ability to handle sensitive information confidentially
• High school diploma; additional certification in healthcare administration is a plus

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Health Service Support
• Work Environment: Medical facility or hospital. Some travel may be required for training or meetings.
• Reporting Structure: Reports to the Health Service Manager or Office Administrator.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $28,000 minimum to $48,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Health Service Support Do?

Health Service Support staff are essential employees within the healthcare industry, often working in hospitals, clinics, and residential care facilities.

They provide assistance and support to doctors, nurses, and other healthcare professionals, ensuring the smooth operation of the healthcare facility.

Their tasks may include preparing treatment rooms, assisting with patient admissions, maintaining medical equipment, and ensuring cleanliness and hygiene standards are met.

Health Service Support staff also interact directly with patients, providing basic care such as helping with meals, personal hygiene, and mobility.

They also play a role in patient communication, reassuring patients and answering any non-medical questions.

In some cases, Health Service Support staff may be responsible for administrative tasks such as maintaining patient records, scheduling appointments, and handling billing and insurance issues.

Their role is crucial in improving patient experience and ensuring that healthcare professionals can focus on delivering high-quality medical care.

 

Health Service Support Qualifications and Skills

Health Service Support staff are essential to the smooth operations of healthcare facilities and must possess a variety of skills and qualifications, including:

• Excellent interpersonal skills to interact with patients, healthcare professionals, and other staff members in a compassionate and empathetic manner.
• Good time management skills to prioritize tasks and manage patient flow efficiently.
• Strong communication skills to clearly convey information to patients about their appointments, treatments, and procedures, as well as to communicate effectively with healthcare team members.
• Knowledge and understanding of medical terminology and procedures to provide accurate information and support to healthcare professionals and patients.
• High level of attention to detail to ensure accurate record-keeping, appointment scheduling, and administration of patient care.
• Problem-solving skills to address patient concerns and queries, and resolve issues related to patient care and administrative tasks.
• Physical stamina to stand and walk for extended periods, and the ability to lift and move patients if required.
• Basic computer literacy for data entry, scheduling, and operating medical software systems.
• Understanding of patient privacy regulations and commitment to maintaining patient confidentiality at all times.

 

Health Service Support Experience Requirements

Those looking to work in Health Service Support often come from a variety of educational backgrounds.

However, most roles require some level of post-secondary education, such as a diploma or degree in health administration, healthcare management, or another relevant field.

For entry-level positions, candidates may be required to have between 1 to 2 years of experience, often through an internship or part-time role in a healthcare setting.

This might include roles such as Health Administration Intern, Medical Office Assistant, or other health-related positions.

Candidates with more than 3 years of experience often further develop their skills and knowledge in roles such as Health Service Coordinator, Health Administrative Officer, or other similar positions.

During this time, they would have gained a deeper understanding of health service operations, patient care coordination, and healthcare regulations.

For those with more than 5 years of experience, they may have leadership or management experience and could be ready for a supervisory role in Health Service Support.

In such roles, they would oversee the coordination of health services, manage teams, and ensure that healthcare regulations and standards are upheld.

Certain specialist roles in Health Service Support may require additional certifications or training, such as a certification in health information management or a master’s degree in health administration.

 

Health Service Support Education and Training Requirements

Individuals interested in Health Service Support roles typically require a minimum of a high school diploma or its equivalent.

However, many employers prefer candidates with an associate’s degree or bachelor’s degree in health administration, health management, nursing, public health administration, or business administration.

Core coursework in these programs may include subjects such as medical terminology, health information systems, anatomy and physiology, health care policy and law, health care statistics, and medical ethics.

Practical experience is also important in this field, and many degree programs include an internship or work-study program to provide hands-on experience in a healthcare setting.

In addition to educational qualifications, health service support roles require strong communication, customer service, and organizational skills.

They need to understand medical terms and be comfortable interacting with healthcare professionals, patients, and families.

Depending on the exact role and workplace, health service support workers may need specific certifications.

For example, a medical office assistant may need certification in medical billing and coding or health information management.

Continued education is also highly recommended, as healthcare practices and laws change frequently.

Many professionals in this field pursue additional courses, seminars, or workshops to stay up-to-date with the latest developments and trends in healthcare.

Licensing requirements vary by state and specific job role.

For certain roles, such as healthcare administrators in nursing homes, a state-specific license may be required.

It is always recommended to check with your state’s health board or licensing agency to determine exact requirements.

 

Health Service Support Salary Expectations

A Health Service Support professional earns an average salary of $37,330 (USD) per year.

The earnings can fluctuate depending on the level of experience, education, and geographical location.

Additional factors include the specific health setting they work in and the complexity of the tasks they undertake.

 

Health Service Support Job Description FAQs

What skills does a Health Service Support worker need?

Health Service Support workers need excellent communication and interpersonal skills to effectively interact with patients and their families.

They must also be detail-oriented to accurately manage patient records and appointment schedules.

They need to have strong organization and multitasking skills to handle multiple tasks and patients simultaneously.

Additionally, they should have good problem-solving skills to resolve issues related to patient care or administrative tasks.

 

Do Health Service Support workers need a degree?

While a degree isn’t mandatory for Health Service Support workers, it can be beneficial.

Many employers prefer candidates with a diploma or associate’s degree in health administration or a related field.

However, substantial experience in a healthcare setting can also be valuable.

Specific qualifications may vary based on the employer and the complexity of the support role.

 

What should you look for in a Health Service Support worker’s resume?

When reviewing a Health Service Support worker’s resume, look for previous experience in a healthcare setting, which shows familiarity with medical terminology and healthcare practices.

Also, check for customer service experience, since this role involves interacting with patients.

Skills like organization, multi-tasking, and problem-solving are also vital.

Lastly, any certifications related to healthcare support or administration can be a plus.

 

What qualities make a good Health Service Support worker?

A good Health Service Support worker is empathetic and patient, as they often deal with individuals in stressful health situations.

They should have a strong sense of responsibility and be able to handle confidential information with discretion.

Good organizational skills are essential to manage patient records, schedules, and other administrative tasks efficiently.

They should also be adaptable to handle the fast-paced and ever-changing environment of healthcare.

 

Is it difficult to hire Health Service Support workers?

The difficulty in hiring Health Service Support workers largely depends on the specific role and the location of the job.

In some areas, there may be a surplus of qualified candidates, while in others, there may be a shortage.

Offering competitive salaries, opportunities for professional development, and a positive work environment can help attract and retain quality Health Service Support workers.

 

Conclusion

So there you have it.

Today, we’ve delved into the intricacies of a health service support role.

Guess what?

It’s not just about providing care.

It’s about nurturing a healthier society, one patient at a time.

With our reliable health service support job description template and real-life examples, you’re ready to step up.

But why limit yourself?

Go further with our job description generator. It’s your stepping stone to meticulously crafted job listings or perfecting your resume to detail.

Remember:

Every patient cared for contributes to a healthier community.

Let’s cultivate that future. Together.

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