Hotel Housekeeper Job Description [Updated for 2025]

In the hospitality industry, the role of hotel housekeepers is vitally important.

As the industry continues to grow, the demand for meticulous individuals who can uphold, maintain, and ensure the cleanliness of our hotel facilities is on the rise.

So, what’s really expected from a hotel housekeeper?

Whether you are:

• A job seeker trying to understand the core of this role,
• A hiring manager outlining the ideal candidate,
• Or simply curious about the day-to-day tasks of hotel housekeeping,

You’ve come to the right place.

Today, we present a customizable hotel housekeeper job description template, designed for easy posting on job boards or career sites.

Let’s delve right into it.

Hotel Housekeeper Duties and Responsibilities

Hotel Housekeepers play a critical role in maintaining the cleanliness and orderliness of the hotel premises.

Their duties are not limited to cleaning but also involve offering hospitality services to guests to ensure their comfort.

Hotel Housekeepers are primarily responsible for the following duties and responsibilities:

• Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas
• Change bed linens and make beds
• Replenish supplies, such as drinking glasses, bathroom items, writing supplies, and laundry items
• Inspect rooms for damage or signs of wear and report to management
• Dust and polish furniture and equipment
• Manage inventory of cleaning supplies and restock as needed
• Adhere to hotel’s safety and hygiene policies
• Address guests’ queries and complaints and provide appropriate solutions
• Assist in laundry services by washing, folding, and delivering laundry as needed
• Ensure compliance with hazardous waste disposal procedures
• Follow hotel protocols for lost and found items

 

Hotel Housekeeper Job Description Template

Job Brief

We are looking for a thorough and reliable Hotel Housekeeper to join our hospitality team.

The Hotel Housekeeper’s responsibilities include cleaning guest rooms and common areas, ensuring a pleasant and comfortable environment for guests.

The ideal candidate has an eye for detail, values cleanliness and hygiene, and can work independently as well as part of a team.

Ultimately, the role of the Hotel Housekeeper is to ensure our hotel maintains a clean and sanitary environment for our guests at all times.

 

Responsibilities

• Clean guest rooms including dusting, vacuuming, changing bed linens, cleaning bathrooms and disinfecting surfaces.
• Replenish room supplies such as toiletries, drinking glasses, and writing materials.
• Maintain cleanliness and tidiness of common areas, such as lobbies and hallways.
• Handle guest requests for extra supplies or services promptly and courteously.
• Follow safety regulations and guidelines for use of cleaning chemicals and equipment.
• Report any maintenance issues or safety hazards to management immediately.
• Follow the hotel’s lost and found procedures and report any lost or found items to management.

 

Qualifications

• Previous work experience as a Housekeeper or Cleaner is preferred.
• Knowledge of cleaning supplies and techniques.
• Ability to understand and follow instructions.
• Physical stamina to perform cleaning tasks and operate cleaning equipment.
• Good communication and customer service skills.
• A high school diploma or equivalent may be required.

 

Benefits

• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Employee discount
• On-the-job training

 

Additional Information

• Job Title: Hotel Housekeeper
• Work Environment: This role involves physical labor and requires the ability to be on your feet for long periods. The housekeeper must be able to lift and move items up to 20 pounds.
• Reporting Structure: The Hotel Housekeeper reports directly to the Housekeeping Supervisor or the Hotel Manager.
• Salary: The salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a brief letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Hotel Housekeeper Do?

Hotel Housekeepers, also known as maids or housekeeping cleaners, are integral to the hospitality industry.

They primarily work in hotels, resorts, and other accommodation services.

Their primary role is to ensure that all rooms and communal areas are clean, sanitized, and well-maintained.

This includes tasks like changing bed linens, vacuuming carpets, dusting furniture, replenishing bathroom supplies, and cleaning bathrooms.

They are also responsible for inspecting rooms for any signs of damage or wear and tear, reporting any necessary repairs or replacements to hotel management.

Hotel Housekeepers also play a key role in enhancing the guest experience.

They may have duties like turning down beds, delivering requested items to rooms, or setting up decorations for special occasions.

Despite not being in the direct spotlight, a Hotel Housekeeper contributes significantly to the reputation and success of a hotel by ensuring guest rooms are inviting and comfortable.

This role requires attention to detail, physical stamina, and a strong commitment to excellent customer service.

 

Hotel Housekeeper Qualifications and Skills

Hotel Housekeepers require a combination of technical skills, soft skills, and industry-specific knowledge to effectively maintain cleanliness and hygiene standards, including:

• Physical stamina and dexterity to perform tasks such as cleaning, lifting, and moving items around the hotel premises.
• Attention to detail to ensure all areas are cleaned thoroughly and hotel standards are maintained consistently.
• Good time-management skills to efficiently clean assigned rooms within a given timeframe.
• Knowledge of cleaning products and techniques to maintain cleanliness and hygiene while adhering to safety guidelines.
• Interpersonal skills to interact courteously with hotel guests and respond to their queries or concerns.
• Ability to work independently and as part of a team to ensure all areas of the hotel are clean and presentable.
• Problem-solving skills to deal with unforeseen situations, such as shortage of cleaning supplies or broken cleaning equipment.
• Customer service skills to provide a pleasant stay experience for hotel guests by maintaining a clean and comfortable environment.

 

Hotel Housekeeper Experience Requirements

Hotel housekeepers typically start off in an entry-level role with little to no experience required.

For these positions, the training is primarily on-the-job, with experienced housekeepers or supervisors showing the new hires the ropes.

Some hotel housekeepers may have one to two years of experience in a similar role at a smaller establishment such as a bed and breakfast or motel.

These individuals are often familiar with the basic tasks related to the job, including cleaning guest rooms, changing bed linens, and restocking supplies.

Candidates with more than 2-3 years of experience usually have honed their skills in more demanding environments, such as larger hotels or luxury resorts.

They are familiar with more complex tasks and standards in the housekeeping role, including deep-cleaning procedures, adhering to strict cleanliness standards, and managing guest requests.

Those with over 5 years of experience may have leadership experience, having worked in roles such as housekeeping supervisor or assistant housekeeping manager.

They are generally well-equipped to handle training new housekeepers, managing schedules, ordering supplies, and ensuring the overall quality of housekeeping services.

 

Hotel Housekeeper Education and Training Requirements

Hotel Housekeepers generally require a high school diploma or an equivalent level of education.

Specific training programs for housekeeping are available but not always necessary, as most skills are learned on the job.

However, candidates with a certification in housekeeping or hospitality are preferred by some employers.

These programs provide training in areas such as cleaning procedures, equipment operation, laundry services, and room preparation.

They also cover customer service principles, because housekeepers often interact with guests.

Some housekeepers may also choose to gain a certification from a professional housekeepers association, which can demonstrate commitment to the profession and increase opportunities for advancement.

There are also opportunities for housekeepers to advance to supervisory roles with additional training and experience, particularly in larger hotel chains.

No specific licenses are required to become a hotel housekeeper.

However, a basic understanding of hygiene and safety regulations is necessary, and additional training or certification in these areas could be beneficial.

Bilingual or multilingual abilities can also be a plus in this role, especially in hotels with a diverse clientele.

 

Hotel Housekeeper Salary Expectations

A Hotel Housekeeper earns an average wage of $11.84 (USD) per hour.

Actual earnings can vary based on factors such as experience, location, and the specific hotel chain for which they work.

 

Hotel Housekeeper Job Description FAQs

What skills does a hotel housekeeper need?

Hotel housekeepers should be detail-oriented and have excellent organizational skills as they are responsible for maintaining the cleanliness and organization of the hotel rooms and premises.

They should also have good physical stamina as the job often involves long hours of standing and lifting heavy items.

Good communication and interpersonal skills are also important as they frequently interact with guests and other hotel staff.

 

Do hotel housekeepers need a degree?

No, a degree is not necessary for a hotel housekeeper position.

However, they may need to have a high school diploma or equivalent.

Training is usually provided on the job, but experience in a similar role can be advantageous.

 

What should you look for in a hotel housekeeper resume?

When reviewing a hotel housekeeper’s resume, you should look for previous experience in housekeeping or cleaning roles, demonstrating they have the necessary skills for the job.

The resume should also highlight their ability to work independently and as part of a team, attention to detail, and time management skills.

Any certifications related to housekeeping or hospitality can also be beneficial.

 

What qualities make a good hotel housekeeper?

A good hotel housekeeper is reliable, works efficiently, and pays attention to detail to ensure all areas are clean and tidy.

They should be able to follow instructions and work independently.

Good physical stamina is also important as the role involves a lot of physical work.

They should also be respectful and maintain a professional demeanor as they often interact with guests.

 

What are the daily duties of a hotel housekeeper?

A hotel housekeeper’s daily duties include making beds, replacing used towels and toiletries, vacuuming rooms, and dusting furniture.

They also clean bathrooms, replenish room supplies, and handle guests’ requests for extra towels or bedding.

Additionally, they are often responsible for reporting any damages or repairs needed in the rooms or common areas to the hotel management.

 

Conclusion

And there we have it.

Today, we’ve unveiled the true essence of being a hotel housekeeper.

Surprised?

It’s not just about cleaning rooms.

It’s about creating a welcoming environment, one room at a time.

With our go-to hotel housekeeper job description template and real-life examples, you’re ready to take the next step.

But why stop at just ready?

Immerse yourself with our job description generator. It’s your stepping stone to precision-crafted job listings or polishing your resume to flawlessness.

Remember:

Every room you tend to is part of a larger experience.

Let’s create that unforgettable stay. Together.

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