Hotel Housekeeping Attendant Job Description [Updated for 2025]

hotel housekeeping attendant job description

In the bustling world of hospitality, the focus on Hotel Housekeeping Attendants has never been more critical.

As standards of cleanliness and service continue to rise, the demand for skilled individuals who can maintain, manage, and elevate our hotel environments grows stronger.

But let’s delve deeper: What’s truly expected from a Hotel Housekeeping Attendant?

Whether you are:

  • A job seeker wanting to comprehend the core of this role,
  • A hiring manager outlining the perfect candidate,
  • Or simply interested in the daily tasks of hotel housekeeping,

You’ve come to the right place.

Today, we present a customizable Hotel Housekeeping Attendant job description template, designed for effortless posting on job boards or career sites.

Let’s dive right in.

Hotel Housekeeping Attendant Duties and Responsibilities

Hotel Housekeeping Attendants play a crucial role in the hotel industry, ensuring that guests have a clean, comfortable, and welcoming environment during their stay.

Their work involves not only cleaning and maintaining rooms but also maintaining other areas of the hotel.

Here are the primary duties and responsibilities of Hotel Housekeeping Attendants:

  • Clean and arrange guest rooms to hotel standards for guest arrival
  • Change linens, clean and refill toilet articles, and replenish guest room supplies
  • Inspect rooms for safety hazards and for the operating condition of equipment
  • Check and maintain the inventory of all room amenities and supplies
  • Clean public areas, such as corridors and stairwells
  • Respond to guest requests and queries providing excellent customer service
  • Report any maintenance issues or safety hazards to the housekeeping supervisor
  • Handle and report lost and found items according to hotel policies
  • Ensure that all cleaning equipment and materials are handled and stored correctly
  • Adhere to hotel’s safety and security policies and procedures

 

Hotel Housekeeping Attendant Job Description Template

Job Brief

We are seeking a diligent Hotel Housekeeping Attendant to join our team.

In this position, you will be responsible for maintaining rooms and common areas, including lobby and restrooms, to ensure a clean, comfortable, and inviting environment for our guests.

Hotel Housekeeping Attendant responsibilities include cleaning rooms, making beds, and replenishing linens.

If you have a knack for cleanliness and a high level of attention to detail, we’d like to meet you.

 

Responsibilities

  • Ensure all rooms are cared for and inspected according to standards
  • Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing
  • Ensure all rooms are stocked with necessary supplies such as towels, toiletries, and bedding
  • Address guest complaints regarding housekeeping services
  • Maintain inventory of guest room supplies, linen, and cleaning products
  • Follow all health and safety regulations
  • Report any maintenance issues or safety hazards
  • Ensure confidentiality and security of guest rooms

 

Qualifications

  • Proven experience as a cleaner or housekeeper
  • Ability to work with little supervision, maintain high level of performance and follow standard operating procedures
  • Physical stamina and mobility, including ability to reach, kneel and bend
  • Ability to lift, push and pull required load (usually about 30lbs)
  • Knowledge of English language and basic customer service
  • High school diploma is a plus

 

Benefits

  • Health insurance
  • Dental insurance
  • Retirement plan
  • Paid time off
  • Training and development opportunities

 

Additional Information

  • Job Title: Hotel Housekeeping Attendant
  • Work Environment: Hotel setting. Physical activities such as lifting, bending, and standing for long periods may be required.
  • Reporting Structure: Reports to the Housekeeping Supervisor or Hotel Manager.
  • Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
  • Pay Range: $22,500 minimum to $31,200 maximum
  • Location: [City, State] (specify the location)
  • Employment Type: Full-time
  • Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
  • Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Hotel Housekeeping Attendant Do?

Hotel Housekeeping Attendants, also known as room attendants, are essential staff in the hospitality industry.

They primarily work in hotels, inns, or resorts.

Their main responsibility is to ensure that all guest rooms and common areas are clean, orderly, and fresh.

This typically involves changing bed linens, vacuuming and dusting rooms, cleaning bathrooms, replacing towels, and restocking room supplies like toiletries and refreshments.

They also check the room for damages and report any necessary repairs to the maintenance team.

If a guest has a request regarding cleaning service or additional supplies, the housekeeping attendant is usually the one to fulfill it.

In some cases, they may also take on laundry duties, washing, ironing, and folding linens and towels.

Besides room maintenance, housekeeping attendants also have a duty to uphold the hotel’s image by providing excellent customer service, responding to guests’ inquiries, and addressing any complaints immediately.

Their role may require physical stamina as it involves a lot of standing, bending, and lifting.

It also requires attention to detail, as cleanliness is a crucial aspect of a guest’s hotel experience.

 

Hotel Housekeeping Attendant Qualifications and Skills

Hotel Housekeeping Attendants are essential in maintaining the cleanliness and overall appearance of hotel rooms and public areas.

The required skills and qualifications include:

  • Attention to detail to ensure rooms are cleaned thoroughly and meticulously, providing guests with a comfortable and clean environment.
  • Physical stamina and agility, as the role involves a substantial amount of bending, lifting, and long periods of standing.
  • Time management skills to effectively complete tasks in a timely manner and adhere to hotel’s check-in and check-out times.
  • Customer service skills to interact professionally with guests, responding to their queries and requests promptly and courteously.
  • Knowledge of cleaning products and equipment, including their appropriate use and safety precautions.
  • Ability to work independently and as part of a team, demonstrating reliability and cooperation.
  • Problem-solving skills to handle unexpected situations, such as a room requiring urgent cleaning or dealing with lost and found items.
  • Organizational skills to keep track of rooms cleaned, linen inventory, and cleaning supplies.

 

Hotel Housekeeping Attendant Experience Requirements

Hotel Housekeeping Attendants typically require a high school diploma or equivalent.

Prior experience in a similar role is advantageous but not necessarily required, as many hotels provide on-the-job training.

Entry-level housekeeping attendants may have up to 1 year of experience, often gained through temporary work or part-time roles in a hospitality setting.

They can also gain practical experience in roles such as Laundry Attendant, Room Attendant or Cleaner.

Candidates with 2 to 3 years of experience will have developed their skills in cleaning and maintaining rooms, managing guest supplies, and following hotel policies and procedures.

They may also have gained some supervisory experience, particularly in larger hotel operations.

Those with over 5 years of experience are often considered for senior or supervisory roles within the housekeeping department.

They will have developed advanced skills in areas such as departmental budgeting, staff training and development, and inventory management.

Their strong understanding of hotel operations and ability to deliver exceptional guest service make them prime candidates for leadership roles within the housekeeping department.

 

Hotel Housekeeping Attendant Education and Training Requirements

Hotel Housekeeping Attendants typically require a high school diploma or its equivalent for entry-level positions.

While formal education beyond high school is not usually mandatory, some vocational schools and community colleges offer certificate or associate degree programs in hospitality or hotel management, which can be beneficial for those seeking advancement.

On-the-job training is crucial for this role, as it provides practical knowledge about cleaning techniques, use of cleaning equipment and chemicals, and safety procedures.

This is usually provided by the employer upon hiring.

Work experience in the hospitality industry, even in entry-level positions, can be a valuable asset.

This can include previous work in hotels, motels, or similar establishments where sanitation and customer service skills were required.

Some housekeeping attendants might choose to pursue certification through a professional organization, like the International Executive Housekeepers Association.

These certifications, while not mandatory, demonstrate a commitment to the profession and can give job applicants a competitive edge.

Furthermore, strong interpersonal and communication skills are essential for hotel housekeeping attendants, as they frequently interact with guests and other hotel staff.

They also need to be physically fit, as the job demands a lot of walking, bending, and lifting.

 

Hotel Housekeeping Attendant Salary Expectations

A Hotel Housekeeping Attendant can expect to earn an average wage of $11.63 (USD) per hour.

This rate can fluctuate based on factors such as experience, the specific hotel or chain they work for, and the cost of living in the location of the hotel.

 

Hotel Housekeeping Attendant Job Description FAQs

What skills does a Hotel Housekeeping Attendant need?

Hotel Housekeeping Attendants need strong attention to detail to ensure rooms are clean and ready for guests.

They should also have good physical stamina as the job involves a lot of standing, bending, and lifting.

Good time management skills are also needed to ensure rooms are cleaned within the set time.

Additionally, they should possess customer service skills to deal with guests respectfully and professionally.

 

Do Hotel Housekeeping Attendants need any specific qualifications?

There are no specific educational requirements for a Hotel Housekeeping Attendant.

However, a high school diploma or equivalent is usually preferred.

Experience in a similar role is often beneficial.

Training is typically provided on the job.

 

What should you look for in a Hotel Housekeeping Attendant resume?

Look for previous experience in cleaning, housekeeping, or a related field.

Certifications in hospitality or housekeeping can also be a plus.

Check for references that can vouch for the candidate’s reliability, cleanliness, and attention to detail.

Evidence of physical stamina, such as experience in physically demanding roles, can also be beneficial.

 

What qualities make a good Hotel Housekeeping Attendant?

A good Hotel Housekeeping Attendant is reliable, punctual, and dedicated to maintaining high standards of cleanliness.

They need to be detail-oriented to ensure that all cleaning tasks are completed thoroughly.

Good interpersonal skills are also important as they may interact with guests on a daily basis.

They should also be able to work well as part of a team.

 

Is it difficult to hire Hotel Housekeeping Attendants?

Hiring Hotel Housekeeping Attendants can be challenging due to the physically demanding nature of the job and the need for flexible working hours, including weekends and holidays.

However, offering competitive wages, a positive working environment, and opportunities for advancement can help attract and retain candidates.

 

Conclusion

And there you have it.

Today, we’ve unveiled the reality of what it means to be a hotel housekeeping attendant.

And guess what?

It’s not just about changing sheets and towels.

It’s about crafting the perfect guest experience, one room at a time.

With our top-notch hotel housekeeping attendant job description template and practical examples, you’re all set to take the plunge.

But why stop there?

Delve deeper with our job description generator. It’s your next step to creating precise job listings or refining your resume to perfection.

Remember:

Every room cleaned is part of a bigger, more welcoming environment.

Let’s create that experience. Together.

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