Hotel Maintenance Manager Job Description [Updated for 2025]

In the hospitality industry, the role of hotel maintenance managers is always in the spotlight.

As the industry evolves, the need for skilled professionals who can maintain, repair, and ensure the smooth operation of a hotel’s physical attributes becomes even more prominent.

But let’s delve deeper: What’s truly expected from a hotel maintenance manager?

Whether you are:

• A job seeker trying to understand the core of this role,
• A hiring manager outlining the perfect candidate,
• Or simply intrigued by the behind-the-scenes work in hotel management,

You’re in the right place.

Today, we present a customizable hotel maintenance manager job description template, designed for easy posting on job boards or career sites.

Let’s dive right into it.

Hotel Maintenance Manager Duties and Responsibilities

Hotel Maintenance Managers ensure that a hotel and its facilities are well-maintained and functioning properly to provide a safe and comfortable environment for guests.

They oversee a team of maintenance staff and work closely with other departments in the hotel.

Their duties and responsibilities include:

• Inspect hotel regularly to ensure it meets safety standards
• Arrange for routine maintenance in hotel rooms, lobbies and facilities (e.g. kitchens, tennis courts)
• Organize repair projects in a manner that does not disturb guests
• Plan, schedule and coordinate with outside contractors and vendors for repairs and updates
• Track maintenance and repair work to ensure the timely completion of all projects
• Respond to guests’ maintenance requests promptly and ensure their satisfaction
• Monitor and manage the hotel’s energy consumption and implement energy-saving measures
• Recruit, train and supervise maintenance team members
• Ensure compliance with health and safety regulations
• Prepare and manage maintenance budgets
• Keep a record of all inspections, maintenance, and repair work

 

Hotel Maintenance Manager Job Description Template

Job Brief

We are seeking a skilled and dedicated Hotel Maintenance Manager to oversee all aspects of our property’s maintenance operations.

The Hotel Maintenance Manager’s responsibilities include managing maintenance staff, coordinating with hotel management, prioritizing maintenance tasks, and ensuring that all hotel facilities are in excellent operational condition.

Our ideal candidate is familiar with all aspects of hotel maintenance, including electrical, plumbing, and HVAC systems.

Ultimately, the role of the Hotel Maintenance Manager is to ensure that our hotel premises are well-maintained and safe for our guests and employees.

 

Responsibilities

• Manage and coordinate the activities of the maintenance team
• Oversee all installation, repair, and upkeep operations of the hotel’s facilities
• Ensure that all machinery and equipment are in safe, working order
• Maintain a preventative maintenance program to prolong the life of the hotel’s facilities
• Monitor equipment inventory and place orders when necessary
• Coordinate with outside contractors for the execution of tasks which cannot be performed by the maintenance team
• Ensure compliance with health and safety regulations
• Communicate plans and activities with other department heads
• Develop and manage maintenance budget
• Prepare and present reports on maintenance operations and costs

 

Qualifications

• Proven experience as a Hotel Maintenance Manager or similar role
• Strong knowledge of engineering concepts, including electrical, hydraulic and mechanical systems
• Ability to interpret blueprints, specifications and schematics
• Excellent organizational and leadership abilities
• Exceptional communication and interpersonal skills
• Knowledge of health and safety practices and regulations
• Understanding of budgeting and performance management
• BSc/Ba in Business Management or relevant field; engineering background is a plus

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Hotel Maintenance Manager
• Work Environment: This role requires being on-site at the hotel, potentially on a variety of shifts, including weekends. The role may also require being on-call to handle emergencies.
• Reporting Structure: Reports to the Hotel Manager or General Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $60,000 minimum to $80,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Hotel Maintenance Manager Do?

A Hotel Maintenance Manager is responsible for the overall maintenance and upkeep of a hotel.

This includes managing the hotel’s infrastructure such as electrical, plumbing, heating, and cooling systems, as well as overseeing any necessary renovations or construction projects.

They work closely with other hotel staff such as housekeepers, front office personnel, and even directly with guests to ensure that any maintenance-related issues are promptly and efficiently resolved.

Hotel Maintenance Managers often perform routine checks on the hotel’s facilities to identify potential issues before they become problematic.

This may involve checking fire safety equipment, HVAC systems, elevators, and other key infrastructure.

They are also responsible for managing a team of maintenance workers, scheduling their tasks, and providing them with the necessary training and support.

They might also liaise with external contractors for more significant repairs or renovations that cannot be handled in-house.

Additionally, they may also oversee the hotel’s compliance with health and safety standards, ensuring that the facilities are safe for both guests and staff.

The role of a Hotel Maintenance Manager requires a combination of problem-solving skills, hands-on technical knowledge, and excellent people management abilities.

 

Hotel Maintenance Manager Qualifications and Skills

A competent Hotel Maintenance Manager should possess a mixture of practical skills, management capabilities, and industry understanding, such as:

• Technical skills in handling various maintenance tasks including plumbing, electrical systems, HVAC, carpentry and other general repair work.
• Supervisory skills to manage and oversee the maintenance team, ensuring all tasks are completed efficiently and on time.
• Problem-solving skills to swiftly identify and address any maintenance issues that may arise, and to implement long-term solutions to prevent recurring problems.
• Communication skills to liaise effectively with various hotel departments, vendors, and contractors, as well as to provide clear instructions to maintenance staff.
• Knowledge of health and safety regulations to ensure that all work is carried out according to legal requirements and that the hotel premises are safe for both staff and guests.
• Organizational skills to manage multiple tasks and projects simultaneously, and to maintain records of all maintenance work performed.
• Customer service skills to respond to guest queries or complaints related to maintenance in a polite and timely manner.
• Physical stamina to handle demanding tasks and work for extended periods.
• Ability to use maintenance management software and other relevant computer applications.

 

Hotel Maintenance Manager Experience Requirements

Hotel Maintenance Managers typically require at least 3 to 5 years of experience in a maintenance role within a hotel or a similar facility, such as a resort or commercial building.

This experience is valuable for understanding the nuances of building systems, regulations, and safety standards.

For entry-level roles, candidates may gain experience as part of a maintenance team, where they assist in routine maintenance tasks and minor repairs.

This hands-on experience helps in understanding the technical aspects of maintenance, including HVAC, electrical, and plumbing systems.

Candidates with 3 or more years of experience may have also served in supervisory roles, where they oversee a team of technicians, assign tasks, and ensure efficient workflow.

This level of experience often entails a broader understanding of budgeting, project management, and people management.

Those with 5 years or more experience are likely to have strategic and leadership experience, with responsibilities such as coordinating major maintenance projects, negotiating with vendors, and developing preventive maintenance programs.

They may also have experience in safety and regulatory compliance, and are usually prepared to take on the role of a Hotel Maintenance Manager.

Additionally, candidates with a degree in facilities management, engineering, or a related field may have an advantage, although practical experience is often highly valued in this role.

 

Hotel Maintenance Manager Education and Training Requirements

Hotel Maintenance Managers typically have a high school diploma or equivalent education.

However, a bachelor’s degree in hospitality management, facilities management, or a related field may be beneficial for career advancement.

In addition to a formal education, a Hotel Maintenance Manager must have several years of hands-on experience in hotel maintenance or a related industry, such as construction or property management.

This experience is crucial for understanding the unique challenges and requirements of maintaining a hotel property.

Furthermore, knowledge of plumbing, electrical systems, HVAC, and other aspects of building maintenance is essential.

This is typically gained through vocational training or on-the-job experience.

Many hotel chains offer internal training programs that prepare individuals for the role of Maintenance Manager.

These programs focus on the specific maintenance needs and standards of the hotel chain.

In addition, certification from a recognized organization, such as the International Facilities Management Association or the American Hotel & Lodging Educational Institute, may be required or advantageous.

These certifications demonstrate a commitment to the profession and an understanding of industry standards.

Lastly, strong leadership and communication skills are necessary as Maintenance Managers often lead a team of maintenance staff and must communicate effectively with hotel management.

 

Hotel Maintenance Manager Salary Expectations

A Hotel Maintenance Manager can expect to earn an average salary of $53,000 (USD) per year.

However, this salary can vary based on factors such as the size and location of the hotel, the manager’s level of experience, and the specifics of the job role.

 

Hotel Maintenance Manager Job Description FAQs

What skills does a Hotel Maintenance Manager need?

A Hotel Maintenance Manager must possess strong technical skills, including knowledge of electrical systems, plumbing, carpentry, and HVAC systems.

In addition, they must have good organizational and problem-solving skills to effectively manage maintenance tasks and solve any issues that arise.

Good communication skills are also essential as they need to liaise with hotel staff, contractors, and sometimes guests.

 

Do Hotel Maintenance Managers need a degree?

While a degree is not necessarily required, a bachelor’s degree in facility management, engineering, or a related field can be beneficial.

Practical experience is often more valued in this role.

Having certifications in certain technical areas like HVAC or electrical systems can also be an advantage.

 

What should you look for in a Hotel Maintenance Manager resume?

In addition to technical skills, look for experience in managing maintenance or engineering teams, especially in a hotel or hospitality setting.

Check for proven ability to prioritize and manage multiple tasks and projects simultaneously.

Familiarity with safety regulations and standards is also important.

Make sure they have a record of maintaining high standards of repairs and preventive maintenance.

 

What qualities make a good Hotel Maintenance Manager?

A good Hotel Maintenance Manager is proactive, able to anticipate potential issues and prevent them from becoming problems.

They should be detail-oriented, ensuring that all aspects of hotel maintenance are attended to.

Good interpersonal skills are crucial as they often need to work with various departments within the hotel.

Lastly, they should be good at handling stress, as they often have to deal with emergencies or urgent repair needs.

 

What are the daily duties of a Hotel Maintenance Manager?

A Hotel Maintenance Manager typically starts their day by reviewing any maintenance requests or issues reported overnight.

They then schedule and prioritize these tasks for their team.

They might also spend time inspecting the property to identify any potential issues.

Throughout the day, they’ll oversee maintenance work, ensure safety regulations are adhered to, and liaise with other departments or guests as needed.

They may also have administrative tasks, like ordering supplies or managing budgets.

 

Conclusion

So there you have it.

Today, we’ve unlocked the door to what it genuinely means to be a hotel maintenance manager.

And guess what?

It’s not just about fixing things.

It’s about crafting the ultimate guest experience, one repair at a time.

With our definitive hotel maintenance manager job description template and real-world examples, you’re prepared to make your mark.

But why stop there?

Explore further with our job description generator. It’s your pathway to meticulously crafted listings or honing your resume to perfection.

Remember:

Every repair, upgrade or maintenance task is a part of the bigger picture.

Let’s build that exceptional guest experience. Together.

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