Information Clerk Job Description [Updated for 2025]

In today’s information-driven era, the role of the information clerk is more crucial than ever.

As the world grows increasingly interconnected, the need for proficient individuals who can manage, distribute and safeguard our information resources grows.

But let’s delve deeper: What’s truly expected from an information clerk?

Whether you are:

• A job seeker trying to understand the core responsibilities of this role,
• A hiring manager crafting the profile of the ideal candidate,
• Or simply intrigued by the dynamics of information management,

You’ve come to the right place.

Today, we present a customizable information clerk job description template, designed for easy posting on job boards or career sites.

Let’s dive straight into it.

Information Clerk Duties and Responsibilities

Information Clerks are responsible for collecting, managing, and disseminating information within an organization.

They perform a variety of clerical and administrative tasks, and serve as an important source of information for colleagues and clients.

Information Clerks are primarily responsible for the following duties and responsibilities:

• Provide information and answer questions from the public or customers related to the organization’s services and operations
• Process and prepare documents, such as business or government forms and expense reports
• Maintain and update databases, filing systems, and inventories with statistical, financial, and customer service data
• Sort and distribute incoming mail, prepare outgoing mail, and operate office equipment
• Perform general office duties, such as ordering supplies, maintaining records, and providing information to callers
• Set up and manage paper or electronic filing systems, recording information, updating paperwork, and maintaining documents
• Collect, count, and disburse money, do basic bookkeeping, and perform billing activities
• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, and address complaints

 

Information Clerk Job Description Template

Job Brief

We are searching for a friendly, reliable Information Clerk to join our organization.

As an Information Clerk, your responsibilities will include maintaining and updating records, answering phone calls, providing information to customers, and performing various administrative tasks.

The ideal candidate is a team player with exceptional communication skills, a strong customer service orientation, and the ability to multitask in a fast-paced environment.

 

Responsibilities

• Maintain and update records and databases with personnel, financial and other data
• Answer phone calls and redirect them when necessary
• Manage incoming and outgoing mail
• Provide information to customers and visitors in person or over the phone
• Assist in the organization and maintenance of office common areas
• Perform various administrative tasks as needed
• Assist colleagues whenever necessary

 

Qualifications

• Proven experience as an Information Clerk or similar role
• Excellent communication and interpersonal skills
• Proficient in MS Office and good knowledge of relevant software (e.g. ERP)
• Strong customer service orientation
• Ability to work in a team-oriented environment
• High school diploma; additional qualifications will be a plus

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Information Clerk
• Work Environment: Office setting with potential for some remote work. Occasional local travel may be required for training or meetings.
• Reporting Structure: Reports to the Office Manager or Administrative Supervisor.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $25,000 minimum to $45,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does an Information Clerk Do?

Information Clerks are usually employed in organizations across various industries such as healthcare, hospitality, education, and government.

They can also work in private businesses and corporations.

They are often the first point of contact for clients, customers or the public.

They provide information to individuals via telephone, in person, or electronically.

Their job includes answering questions, providing directions, and assisting with any paperwork.

They may also process and prepare documents, maintain files, and schedule appointments.

Information Clerks often need to use databases, filing systems, and other tools to locate specific documents or information.

They may also be responsible for updating and maintaining records, ensuring all information is accurate and up-to-date.

They are also expected to have excellent communication skills to effectively provide the necessary information.

Their role is crucial in providing excellent customer service and ensuring smooth operations within the organization.

 

Information Clerk Qualifications and Skills

An Information Clerk should have a set of skills and qualifications that align with the responsibilities of the role, such as:

• Excellent communication skills to interact with customers, clients, and staff, providing accurate and comprehensive information as needed.
• Strong organizational skills to manage and maintain records, databases, and filing systems efficiently.
• Good interpersonal skills to create a friendly and welcoming environment for all visitors and clients.
• Basic computer skills for recording information, data entry, and retrieval tasks.
• Attention to detail to ensure the accuracy of the information provided and recorded.
• Problem-solving skills to handle inquiries and issues effectively, and escalate them when necessary.
• Knowledge of the industry or field to provide relevant and accurate information.
• Customer service skills to interact with individuals in a courteous and professional manner, and to handle complaints and concerns effectively.

 

Information Clerk Experience Requirements

Information Clerks usually start their career with a high school diploma or equivalent, but experience in customer service or clerical work can be advantageous.

Entry-level Information Clerks are usually provided with on-the-job training to familiarize themselves with the organization’s procedures and systems.

Experience of 1 to 2 years in a related role, such as an administrative assistant or receptionist, is beneficial for these positions.

Candidates with more than 3 years of experience typically have a good understanding of the administrative tasks and customer service duties that are part of the role of an Information Clerk.

They may also have knowledge of specific industries or fields, depending on their work history.

Information Clerks with more than 5 years of experience often have highly developed communication and organizational skills.

They may have also taken on supervisory roles or have experience in training and mentoring new staff members.

Advanced roles may require Information Clerks to have specialized knowledge or skills, such as proficiency in a foreign language or experience with particular software packages.

Additionally, these positions may require a bachelor’s degree in a related field.

 

Information Clerk Education and Training Requirements

Information Clerks typically require a high school diploma or its equivalent for most entry-level positions.

However, some employers prefer candidates who have completed some college coursework or have an associate’s degree.

Fields of study that are relevant for this job role include business administration, communication, and customer service management.

Knowledge of computers and certain software applications like MS Office Suite is generally required.

Depending on the industry, Information Clerks may require specialized knowledge.

For instance, in the medical industry, a familiarity with medical terminology is often necessary.

In the hospitality industry, knowledge of reservation systems may be required.

Some Information Clerk positions may require the individual to be bilingual, especially in areas where they may need to interact with non-English speaking customers.

On-the-job training is typically provided to Information Clerks.

This training includes understanding the specific systems, procedures, and policies of the employer.

While not always required, certification in customer service, administrative services, or a related field can enhance job prospects and demonstrate commitment to the role.

Continued learning through workshops, seminars, or online courses is also advantageous as it ensures the clerk stays updated with the latest customer service strategies and technological advancements.

 

Information Clerk Salary Expectations

The average salary for an Information Clerk is approximately $15.59 (USD) per hour.

However, actual earnings can vary based on factors such as years of experience, qualifications, the employing company, and geographical location.

 

Information Clerk Job Description FAQs

What skills does an Information Clerk need?

An Information Clerk should possess excellent communication and interpersonal skills.

They must have the ability to gather, record, and retrieve information efficiently.

They should also be detail-oriented and have good organizational skills.

Computer skills are also essential as they will be using various software to perform their tasks.

 

Do Information Clerks need a degree?

Not necessarily, but a high school diploma or equivalent is typically required.

Some employers may prefer candidates with an associate’s or bachelor’s degree, especially in fields like business or communications.

Prior experience in a customer service role can also be beneficial.

 

What should you look for in an Information Clerk’s resume?

An Information Clerk’s resume should highlight their experience in customer service, data entry, and record-keeping.

Strong computer skills, especially in using databases, spreadsheets, and word processing software, should also be mentioned.

Familiarity with the industry the clerk will be working in can be a plus.

 

What qualities make a good Information Clerk?

A good Information Clerk is proactive, detail-oriented, and has excellent communication skills.

They should be comfortable dealing with the public and have a friendly and helpful demeanor.

The ability to multitask and manage time effectively is also essential, as they often have to handle multiple tasks simultaneously.

 

Is it difficult to hire Information Clerks?

The difficulty in hiring an Information Clerk can depend on the specific requirements and the industry.

For specialized roles, such as those in legal or medical settings, finding candidates with the necessary knowledge or experience can be more challenging.

However, for general roles, there is often a larger pool of suitable candidates.

Offering competitive salaries and good working conditions can help attract qualified candidates.

 

Conclusion

And there you have it.

Today, we’ve unboxed the exciting role of an Information Clerk.

Guess what?

It’s not just about data entry.

It’s about being the hub of information, one detail at a time.

Armed with our handy Information Clerk job description template and real-world examples, you’re ready to dive in.

But why hit pause there?

Dig deeper with our job description generator. It’s your next tool for creating precise listings or refining your resume to perfection.

Remember:

Every detail you handle is a part of a larger network of information.

Let’s build that network. Together.

How to Become an Information Clerk (Complete Guide)

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