Irish Language Customer Service Representative Job Description [Updated for 2025]

In the era of global communication, the role of an Irish Language Customer Service Representative is more pivotal than ever before.

As the world becomes more interconnected, the demand for skilled individuals who can bridge the gap between customers and businesses through the Irish language intensifies.

But let’s delve deeper: What’s truly expected from an Irish Language Customer Service Representative?

Whether you are:

• A job seeker trying to understand the core of this role,
• A hiring manager outlining the perfect candidate,
• Or simply interested in the dynamics of customer service in the Irish language,

You’re in the right place.

Today, we present a flexible Irish Language Customer Service Representative job description template, crafted for easy use on job boards or career sites.

Let’s dive right in.

Irish Language Customer Service Representative Duties and Responsibilities

Irish Language Customer Service Representatives use their fluency in the Irish language and exceptional communication skills to assist customers with their concerns and questions.

They play a vital role in building and maintaining a company’s relationship with its customers.

Their duties and responsibilities include:

• Responding to customer inquiries and complaints in Irish language through various channels including phone, email, and social media
• Identifying and assessing customers’ needs to achieve satisfaction
• Handling customer complaints, providing appropriate solutions and alternatives within the time limits, and following up to ensure resolution
• Building sustainable relationships and trust with customer accounts through open and interactive communication
• Providing accurate, valid and complete information by using the right methods and tools
• Keeping records of customer interactions, process customer accounts and file documents
• Following communication procedures, guidelines and policies of the company
• Coordinating with internal departments to resolve customer issues
• Translating and localizing company’s content to Irish language as required
• Proactively educating customers about products, services and promotional offers in Irish language

 

Irish Language Customer Service Representative Job Description Template

Job Brief

We are seeking a customer-oriented representative proficient in Irish language to manage customer queries and complaints.

You will be required to process orders, modify account information, handle complaints and provide appropriate solutions within the time limits.

As an Irish Language Customer Service Representative, you should be able to effectively communicate in both English and Irish, demonstrating excellent communication and problem-solving skills.

Your goal will be to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

 

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

 

Qualifications

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma
• Fluency in English and Irish language

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Irish Language Customer Service Representative
• Work Environment: This position is primarily office based with the option for remote work. You will be required to use a computer for extended periods of time.
• Reporting Structure: Reports to the Customer Service Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $30,000 minimum to $45,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does an Irish Language Customer Service Representative Do?

An Irish Language Customer Service Representative primarily serves as the front-line support for customers who speak and prefer to communicate in Irish.

These representatives work in various industries, from telecommunications to banking, providing assistance and addressing customer inquiries and complaints in Irish.

They may work in call centers, retail stores, or any customer-facing environment where Irish language skills are necessary.

Their daily tasks involve responding to customer queries via phone calls, emails, live chats or face-to-face interactions.

They need to have in-depth knowledge about the products or services their company offers to accurately answer customers’ questions.

Irish Language Customer Service Representatives are also responsible for troubleshooting and resolving any issues customers may have with their products or services.

This might involve coordinating with other departments to address complex problems.

They also often play a role in sales and may be required to upsell or recommend additional products or services based on customers’ needs.

These representatives must also keep records of customer interactions, transactions, comments, and complaints to provide feedback to their company, with the aim of improving future customer service and satisfaction.

Throughout all these tasks, their ability to converse fluently and accurately in Irish is key, ensuring that customers who speak this language feel understood and valued.

 

Irish Language Customer Service Representative Qualifications and Skills

An Irish Language Customer Service Representative should possess a range of customer service, language, and communication skills, including:

• Fluency in written and spoken Irish language is essential to communicate effectively with customers.
• Strong interpersonal skills to build positive relationships with customers and resolve their issues or queries in a professional manner.
• Excellent communication skills to clearly and empathetically handle customer’s queries and concerns, and also to liaise with other team members.
• Problem-solving skills to identify customer issues and recommend appropriate solutions.
• Knowledge of customer service principles and practices to provide high-quality customer support.
• Ability to handle multiple tasks and work in a high-pressure environment, using good time management and organizational skills.
• Basic technical knowledge to troubleshoot common issues related to the products or services.
• Patience and understanding when dealing with customers, including those who may be frustrated or upset.

 

Irish Language Customer Service Representative Experience Requirements

Candidates for an Irish Language Customer Service Representative role should ideally have at least 1 to 2 years of experience in a customer service position.

This experience could be gained in any industry, but experience in a call center or similar environment may be particularly beneficial.

Candidates with this amount of experience will have developed strong communication skills, as well as the ability to handle difficult customer situations with patience and professionalism.

They should also have the ability to use customer service software and tools proficiently.

Candidates must also be fluent in the Irish language.

This fluency could be gained through formal education, or it could be a native language.

They should be comfortable speaking, reading and writing in Irish, as they may need to communicate with customers in this language on a regular basis.

Those with more than 3 years of experience in customer service and Irish language usage may be suitable for roles with more responsibility, such as team leader or supervisor positions.

These individuals may have demonstrated exceptional customer service skills, and possibly have experience training or supervising others.

Candidates with more than 5 years of experience and a proven track record in customer service could be considered for managerial positions, where they would be responsible for overseeing a team of Irish language customer service representatives.

They would need to have strong leadership skills, and the ability to manage a team effectively.

 

Irish Language Customer Service Representative Education and Training Requirements

An Irish Language Customer Service Representative typically requires a high school diploma or equivalent qualification.

In addition to basic education, they must possess proficiency in the Irish language.

This can be obtained through high school or college language courses, or through independent study and certification programs.

Proficiency is often measured through examinations such as the Teastas Eorpach na Gaeilge (TEG) or equivalent Irish language proficiency exams.

These professionals also require training in customer service principles and practices.

This could be through on-the-job training, vocational courses, or specialized customer service certification programs.

Knowledge of customer relationship management (CRM) systems and phone handling etiquette are also highly valued in this field, which can be acquired through direct work experience or specialized training courses.

Advanced roles or specialized customer service positions might require a bachelor’s degree in business, communications, or a related field.

Additionally, an understanding of the culture and customs of Irish-speaking communities can be beneficial, which can be obtained through cultural studies courses or immersion experiences.

Overall, the key requirement is the ability to communicate effectively and courteously with customers in the Irish language, handle queries and complaints, and provide information about products and services.

 

Irish Language Customer Service Representative Salary Expectations

An Irish Language Customer Service Representative earns an average salary of $35,000 (USD) per year.

The exact earnings can depend on factors such as experience, location, and the specific industry in which they are employed.

 

Irish Language Customer Service Representative Job Description FAQs

What skills does an Irish Language Customer Service Representative need?

An Irish Language Customer Service Representative needs fluency in Irish and English languages.

They should possess excellent communication skills, both verbal and written, to interact effectively with customers.

Their problem-solving skills will be critical in resolving customer complaints or issues.

They should also be computer literate, having a good understanding of CRM systems and practices.

 

Do Irish Language Customer Service Representatives need a degree?

A degree is not always necessary for the role of an Irish Language Customer Service Representative.

However, employers may prefer candidates with a degree in Communications, Business Administration, or a related field.

Proficiency or a degree in the Irish language may also be beneficial.

Most importantly, they should have a solid understanding of customer service principles and practices.

 

What should you look for in an Irish Language Customer Service Representative resume?

Look for previous customer service experience and proficiency in the Irish language.

In addition, they should have knowledge of CRM systems and practices.

Good interpersonal and communication skills are a must.

Also, take note of their problem-solving and multitasking abilities.

Evidence of any customer service training or certification would also be a plus.

 

What qualities make a good Irish Language Customer Service Representative?

A good Irish Language Customer Service Representative should be patient and empathetic, with the ability to stay calm under pressure.

They should be good listeners who can understand customer needs and concerns.

They should be able to communicate effectively in Irish, both verbally and in writing.

Good problem-solving skills, a positive attitude, and a customer-oriented approach are also essential qualities.

 

Are Irish Language Customer Service Representatives in demand?

Yes, with the increasing recognition and usage of the Irish language in Ireland, there is a growing demand for Irish Language Customer Service Representatives.

These professionals can work across various industries including government agencies, telecommunications, financial services, and e-commerce companies which serve Irish-speaking customers.

 

Conclusion

There you have it.

Today, we have unpicked the threads of what it truly means to be an Irish Language Customer Service Representative.

Guess what?

It’s not just about speaking the language.

It’s about weaving a tapestry of exceptional customer experiences, one conversation at a time.

With our comprehensive Irish Language Customer Service Representative job description template and real-world examples, you’re ready to step up.

But why stop at ready?

Delve further with our job description generator. It’s your next move to create finely-tailored job listings or refine your resume to excellence.

Remember:

Every conversation is a stitch in the fabric of superior customer service.

Let’s weave this tapestry. Together.

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