IT Infrastructure Support Specialist Job Description [Updated for 2025]

In the digital era, the significance of IT Infrastructure Support Specialists has never been more apparent.

As technology continues to evolve, the demand for skilled professionals capable of managing, improving, and securing our IT infrastructure increases.

But what exactly does an IT Infrastructure Support Specialist do?

Whether you are:

• A job seeker trying to understand the core responsibilities of this position,
• A hiring manager outlining the perfect candidate,
• Or simply curious about the intricacies of IT infrastructure support,

You’ve come to the right place.

Today, we present a customizable IT Infrastructure Support Specialist job description template, designed for seamless posting on job boards or career sites.

Let’s dive straight into it.

IT Infrastructure Support Specialist Duties and Responsibilities

IT Infrastructure Support Specialists are responsible for the daily operation, maintenance, and security of an organization’s computer systems and networks.

They play a crucial role in ensuring that the IT infrastructure is reliable, secure, and efficient.

The duties and responsibilities of an IT Infrastructure Support Specialist include:

• Setting up, managing, and maintaining computer systems and networks
• Diagnosing and resolving hardware, software, and network issues
• Ensuring the security and efficiency of IT infrastructure
• Monitoring system performance and troubleshooting issues
• Installing and configuring software and hardware (servers, printers, etc.)
• Performing regular updates and upgrades to ensure systems remain current
• Backing up and recovering data to prevent data loss
• Training staff on new technologies and how to use them
• Maintaining documentation of changes to the IT infrastructure
• Assessing system functionality and making recommendations for improvement
• Communicating regularly with other IT professionals to ensure efficient network operation
• Providing technical support and guidance to users

 

IT Infrastructure Support Specialist Job Description Template

Job Brief

We are seeking a skilled IT Infrastructure Support Specialist to join our team.

The ideal candidate will be responsible for maintaining and optimizing key functional areas such as network infrastructure, server infrastructure, data communications, and telecommunication systems.

Our candidate will also be expected to perform troubleshooting, resolution and problem analysis.

 

Responsibilities

• Provide second-level support to IT-related issues and requests.
• Maintain and optimize local area networks (LAN), wide area networks (WAN), and telecommunication networks.
• Perform routine network maintenance.
• Monitor system performance and troubleshoot issues.
• Ensure infrastructure security and upgrade systems as needed.
• Plan and implement network security measures to protect data, software, and hardware.
• Monitor, analyze and resolve network performance issues.
• Document network configurations and cabling layouts.
• Develop preventive maintenance plans and perform upgrades to ensure systems remain updated.
• Train staff on new technologies and systems.

 

Qualifications

• Proven work experience as an IT Infrastructure Support Specialist or similar role.
• Experience with network protocols and network management systems.
• Proficient in database programming and software installation.
• Experience with operating systems like Linux, Unix and Windows.
• Knowledge of data backup/recovery solutions.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills.
• BSc degree in Information Technology, Computer Science or relevant field.

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: IT Infrastructure Support Specialist
• Work Environment: Office setting with options for remote work. Some travel may be required for team meetings or equipment installations.
• Reporting Structure: Reports to the IT Manager or IT Director.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $60,000 minimum to $85,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does an IT Infrastructure Support Specialist Do?

IT Infrastructure Support Specialists typically work for businesses across industries in the IT departments or as part of IT service firms.

They can also work as freelance consultants.

These specialists are primarily responsible for managing and maintaining an organization’s IT network, servers, and security systems.

They play a vital role in ensuring the uninterrupted operation of IT services, which forms the backbone of a company’s operations.

Their responsibilities include installing, configuring, and supporting an organization’s local area network (LAN), wide area network (WAN), and internet systems or a segment of a network system.

They are also tasked with monitoring network to ensure availability to all system users and perform necessary maintenance to support network availability.

In addition, they may supervise other network support and client server specialists and plan, coordinate, and implement network security measures.

IT Infrastructure Support Specialists often also assist in network modeling, analysis, planning, and coordination between network and data communications hardware and software.

Moreover, they may be responsible for troubleshooting hardware and software issues related to internet networking, coordinating with third-party vendors to address issues with their products and assisting employees in the proper use and understanding of the IT infrastructure.

These specialists are a crucial part of the IT department as they ensure that the IT systems are up and running effectively and efficiently, enabling the smooth operation of business processes.

 

IT Infrastructure Support Specialist Qualifications and Skills

An IT Infrastructure Support Specialist must have a range of technical skills, soft skills, and industry knowledge to effectively support and manage the IT infrastructure, such as:

• Technical knowledge and understanding of various IT components, systems, and applications to efficiently support and manage the IT infrastructure.
• Excellent problem-solving skills to identify, diagnose and resolve technical issues that may affect the infrastructure’s functionality or performance.
• Strong communication skills to effectively communicate technical information to non-technical staff and provide clear instructions and guidance to the IT team.
• Good organization and project management skills to manage multiple tasks, projects, and priorities effectively and meet deadlines.
• Knowledge of ITIL (Information Technology Infrastructure Library) principles and practices to deliver high-quality IT services and support.
• Ability to work under pressure and maintain a high level of performance when dealing with complex and critical infrastructure issues.
• Understanding of network protocols, operating systems, databases, and cybersecurity principles to ensure the infrastructure’s security and reliability.

 

IT Infrastructure Support Specialist Experience Requirements

Entry-level IT Infrastructure Support Specialists typically have 1 to 2 years of experience, often gained through internships or part-time roles.

This may involve roles such as IT Support Technician, Network Administrator, or Systems Analyst, where they gain hands-on experience in managing and troubleshooting IT infrastructure.

Candidates with more than 3 years of experience usually have extensive knowledge in maintaining and supporting IT systems, understanding and rectifying technical faults, and dealing with equipment suppliers.

They may have been involved in creating infrastructure reports and documentation and conducting system backups.

Those with more than 5 years of experience are expected to have high-level technical skills, including experience with large scale system deployments and migrations.

They may also have leadership experience, having supervised teams in the IT support department, and are ready to take on roles that involve project management and strategic decision-making.

In addition to these, certifications like CompTIA A+, Network+, or Microsoft Certified: Azure Administrator Associate can also be beneficial for those seeking to advance in this role.

 

IT Infrastructure Support Specialist Education and Training Requirements

To become an IT Infrastructure Support Specialist, a bachelor’s degree in information technology, computer science, or a related field is typically required.

This degree program will provide candidates with foundational knowledge in network administration, computer hardware, software, and systems.

Additionally, they should have a sound understanding of operating systems such as Windows, Linux, Unix, and Mac OS.

Familiarity with databases and networking protocols is also essential.

Some roles may require a master’s degree in an IT discipline or business administration, particularly for positions that require more complex problem-solving or leadership responsibilities.

Further, obtaining professional certifications can be beneficial for career growth.

Certifications such as Microsoft Certified: Azure Administrator Associate, Cisco Certified Network Associate (CCNA), CompTIA Network+, or Certified Information Systems Security Professional (CISSP) can demonstrate a specialist’s technical skills and commitment to their profession.

On-the-job training is also a crucial aspect of this role, as IT Infrastructure Support Specialists need to stay updated with the latest developments in technology and troubleshooting techniques.

This may include ongoing learning opportunities provided by employers, self-study, or attending industry-related workshops and seminars.

 

IT Infrastructure Support Specialist Salary Expectations

The average salary for an IT Infrastructure Support Specialist is $60,721 (USD) per year.

However, actual earnings may differ based on factors such as the level of experience, relevant certifications, geographical location, and the size of the employing company.

 

IT Infrastructure Support Specialist Job Description FAQs

What are the necessary skills for an IT Infrastructure Support Specialist?

An IT Infrastructure Support Specialist should have strong technical skills, including knowledge of operating systems, network configurations, server management, and hardware troubleshooting.

They should also possess strong problem-solving skills to diagnose and resolve technical issues quickly.

Good communication skills are also essential for explaining complex technical information to non-technical colleagues or clients.

 

Do IT Infrastructure Support Specialists need a degree?

Most IT Infrastructure Support Specialists have a bachelor’s degree in information technology, computer science, or a related field.

However, some positions may accept a combination of relevant work experience and certifications, such as CompTIA A+ or Network+, in place of a formal degree.

 

What should you look for in an IT Infrastructure Support Specialist resume?

Look for a combination of formal education, relevant work experience, and professional certifications.

Specific experience with the systems and technologies your organization uses is particularly valuable.

Also, consider any experience they may have in customer service or other roles that require strong communication skills.

 

What qualities make a good IT Infrastructure Support Specialist?

A good IT Infrastructure Support Specialist is patient, detail-oriented, and able to work under pressure.

They should be able to quickly diagnose and fix problems, often while dealing with frustrated users.

They should also be proactive about keeping systems updated and secure, and willing to continually learn about new technologies and best practices.

 

What are the daily duties of an IT Infrastructure Support Specialist?

On a typical day, an IT Infrastructure Support Specialist might start by checking on the status of the IT infrastructure, including servers, networks, and security systems.

They may spend part of their day responding to service requests or troubleshooting issues.

They might also spend time on proactive tasks such as updating systems, installing new hardware, or planning for future infrastructure needs.

 

Conclusion

And there we have it.

Today, we’ve delved into the intricate workings of the role of an IT Infrastructure Support Specialist.

Guess what?

It’s not just about keeping systems up and running.

It’s about shaping the digital backbone of a business, one support ticket at a time.

With our detailed IT Infrastructure Support Specialist job description template and real-world examples, you’re ready to take the next step.

But why stop there?

Take a deeper dive with our job description generator. It’s your next step in creating precise job listings or honing your resume to perfection.

Remember:

Every support ticket resolved is a step towards a more efficient infrastructure.

Let’s shape that future. Together.

How to Become an IT Infrastructure Support Specialist (Complete Guide)

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