IT Support Consultant Job Description [Updated for 2025]

In the digital era, the need for IT Support Consultants is higher than ever.

As technology continues to evolve, the demand for skilled individuals who can maintain, troubleshoot, and ensure the seamless functioning of our IT infrastructure grows stronger.

But let’s dig deeper: What’s truly expected from an IT Support Consultant?

Whether you are:

• A job seeker trying to understand the core of this role,
• A hiring manager outlining the perfect candidate,
• Or simply curious about the intricacies of IT support,

You’ve come to the right place.

Today, we introduce a customizable IT Support Consultant job description template, designed for effortless posting on job boards or career sites.

Let’s dive right in.

IT Support Consultant Duties and Responsibilities

IT Support Consultants provide crucial support to businesses by managing, maintaining, and troubleshooting their technology infrastructure.

They leverage their expert knowledge in computer systems, hardware, and software to ensure optimal functioning of the IT environment.

Their responsibilities include:

• Assisting employees or clients with computer hardware and software issues
• Installing and configuring hardware and software components to ensure usability
• Troubleshooting hardware and software issues and diagnosing and repairing faults
• Resolving network issues, and deploying and maintaining servers
• Providing technical support across the company or to external clients
• Training staff on new technologies or software applications
• Conducting regular system audits
• Running regular checks on network and data security
• Identifying and acting on opportunities to improve and update software and systems
• Contributing to and maintaining system standards
• Managing and coordinating information systems security and disaster recovery
• Monitoring system performance to ensure everything runs smoothly and securely
• Documenting any processes which employees need to follow in order to successfully work within our computing system

 

IT Support Consultant Job Description Template

Job Brief

We are seeking a knowledgeable IT Support Consultant to join our team.

The ideal candidate will have a strong technical background, be able to troubleshoot a variety of complex issues, and provide clear guidance and advice to our clients.

IT Support Consultant responsibilities include diagnosing and resolving hardware and software issues, performing routine maintenance and updates, and guiding clients through step-by-step solutions in a clear, simple language.

Ultimately, the role of the IT Support Consultant is to ensure the smooth running of our clients’ technology infrastructure, and to provide swift and effective support when problems arise.

 

Responsibilities

• Assess system and product issues to provide solutions to meet customer needs
• Troubleshoot and resolve issues with software or hardware
• Install, maintain, and upgrade hardware and software systems
• Conduct IT training sessions to improve end user proficiency
• Work closely with clients to determine their technology needs
• Communicate regularly with clients to ensure satisfaction
• Monitor system and network performance
• Prepare reports on system status and issues

 

Qualifications

• Proven work experience as an IT Support Consultant, IT Support Engineer or similar role
• Experience with various operating systems and databases
• Knowledge of internet security and data privacy principles
• Excellent problem-solving and multitasking skills
• Customer-oriented attitude
• Excellent communication skills
• Ability to explain complex ideas in a simple manner
• BSc degree in Computer Science, Information Technology or relevant field

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: IT Support Consultant
• Work Environment: Office setting with options for remote work. Some travel may be required for client consultations.
• Reporting Structure: Reports to the IT Support Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $65,000 minimum to $95,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does an IT Support Consultant Do?

IT Support Consultants are vital components of any organization’s IT department.

They provide technical assistance to the organization’s staff and clients, solving any technical challenges or issues that may arise.

Their primary responsibility is to ensure that all computer systems, software, and networks operate smoothly.

They troubleshoot and resolve issues related to workstations, servers, email, and other technology-related systems.

IT Support Consultants also assist with installing and maintaining hardware and software, setting up user accounts, and managing data backups.

In addition to resolving technical issues, they often provide training and guidance to users on how to properly use their systems and software.

They often assist in the development and implementation of IT projects within the organization.

Furthermore, they may be responsible for drafting and updating documentation for troubleshooting procedures, technical tips, and IT protocols.

IT Support Consultants need to stay updated with the latest developments in technology to recommend necessary updates and improvements to the company’s IT systems.

They work closely with other IT professionals and often serve as a bridge between the technical team and the organization’s staff or clients, ensuring seamless communication and efficient problem-solving.

 

IT Support Consultant Qualifications and Skills

IT Support Consultants combine technical knowledge with customer service skills to help clients solve computer software and hardware problems.

These qualifications and skills include:

• Technical understanding of a range of hardware, software, and networking systems to analyze and troubleshoot IT issues.
• Problem-solving skills to diagnose technical issues and develop effective solutions.
• Excellent communication skills to clearly explain complex IT problems to non-technical users and to communicate effectively with team members.
• Customer service skills to provide timely and effective solutions to user’s issues, enhancing user satisfaction.
• Knowledge of IT security principles to protect systems and sensitive data from potential threats.
• Ability to stay up-to-date with the latest technologies and trends, applying this knowledge to the role.
• Patience and understanding when dealing with users who may be frustrated or have little technical knowledge.
• Time management skills to handle multiple issues and tasks in a fast-paced environment.
• Ability to work well in a team, collaborating with other IT professionals to solve complex problems.

 

IT Support Consultant Experience Requirements

Entry-level IT Support Consultants often have 1 to 2 years of experience, which can be gained through internships or part-time roles in IT support or related fields.

This initial experience allows them to gain hands-on knowledge in troubleshooting, hardware and software support, network configuration, and customer service.

For those with 3 to 5 years of experience, it’s expected they have developed their technical abilities and problem-solving skills in previous IT support roles.

This level of experience often demands a thorough understanding of IT infrastructure, proficiency in a variety of operating systems and software, and the ability to provide effective solutions to complex IT problems.

IT Support Consultants with over 5 years of experience often hold a senior position.

They are expected to have extensive technical knowledge and experience, along with strong project management and leadership skills.

These professionals may be responsible for training junior staff, managing IT projects, or developing strategic IT solutions for the organization.

Furthermore, ongoing education or certifications in IT support or related fields can also be beneficial and is often looked upon favorably by potential employers.

 

IT Support Consultant Education and Training Requirements

IT Support Consultants often have a bachelor’s degree in information technology, computer science, or a related field.

To be successful in this role, they need a strong foundation in IT systems and network administration, as well as a thorough understanding of both software and hardware components.

Many IT Support Consultants also hold certifications from industry-recognized organizations like CompTIA, Microsoft, or Cisco.

These certifications, such as CompTIA’s A+, Network+ or Security+, or Microsoft Certified: Azure Administrator Associate, demonstrate a person’s proficiency in specific areas of IT.

Some positions might require IT Support Consultants to have a master’s degree, especially for roles that are more strategic or managerial in nature.

This higher degree could be in a related IT discipline or in business management.

Continuing education is important in this rapidly evolving field.

Many IT Support Consultants pursue additional training or certification in emerging technologies or specialized areas, such as cybersecurity or cloud computing.

Employers also value experience, so an IT Support Consultant may need several years of experience in a technical support role.

This experience is often used to demonstrate the consultant’s ability to solve complex technical problems and communicate effectively with non-technical staff.

 

IT Support Consultant Salary Expectations

An IT Support Consultant can expect to earn an average salary of $62,340 (USD) per year.

However, this amount can fluctuate based on factors such as the individual’s level of experience, the size and type of the employing organization, and the cost of living in the geographical location of the job.

 

IT Support Consultant Job Description FAQs

What skills does an IT Support Consultant need?

An IT Support Consultant needs a wide range of skills including excellent problem-solving abilities, strong communication skills to explain solutions in a clear, non-technical manner, and the ability to work under pressure and handle multiple tasks simultaneously.

They also need to have good knowledge of operating systems, networking, and hardware, along with a strong understanding of various software and databases.

 

Do IT Support Consultants need a degree?

Although having a degree in information technology, computer science, or a related field is beneficial, it’s not always necessary for an IT Support Consultant role.

Many employers prioritize practical experience and relevant certifications over formal education.

However, a degree can provide a solid foundation of knowledge and could lead to more advanced roles in the future.

 

What should you look for in an IT Support Consultant resume?

When evaluating an IT Support Consultant resume, look for experience in IT support roles, knowledge of various IT systems and software, and any relevant certifications.

Good customer service skills are also important, as IT Support Consultants often interact directly with users.

Evidence of problem-solving skills, ability to work under pressure, and excellent communication skills are also key traits to look for.

 

What qualities make a good IT Support Consultant?

A good IT Support Consultant is patient, has excellent problem-solving skills, and can communicate complex technical issues in a clear, non-technical manner.

They should also be proactive, able to identify potential problems before they occur, and should keep themselves updated with the latest advancements in technology.

A strong customer service ethic and the ability to work under pressure are also essential qualities for an IT Support Consultant.

 

What are the daily duties of an IT Support Consultant?

The daily duties of an IT Support Consultant may include diagnosing and solving hardware or software faults, answering IT support queries, setting up and configuring new systems or accounts, installing and configuring hardware and software, and testing and evaluating new technologies.

They may also be involved in training staff on new systems or software, providing support, including procedural documentation and relevant reports, and maintaining a log of all technical issues and solutions.

 

Conclusion

And there we have it.

Today, we’ve demystified the truly multifaceted role of an IT support consultant.

Surprise, surprise?

It’s not just about troubleshooting.

It’s about shaping the digital workspace, one IT solution at a time.

With our comprehensive IT support consultant job description template and real-world examples, you’re poised for action.

But why halt the momentum?

Explore further with our job description generator. It’s your secret weapon for creating precision-targeted job listings or honing your resume to perfection.

Remember this:

Every IT solution contributes to the grand design.

Let’s build that digital landscape. Together.

How to Become an IT Support Consultant (Complete Guide)

The Flex Masters: Jobs That Let You Control Your Destiny

The High Table: Prestigious Jobs Where Only the Best Sit

The Mellow Money Makers: Jobs That Offer Calm and Cash

Economic Immunity: The Most Resilient Recession-Proof Jobs