IT Support Engineer Job Description [Updated for 2025]

In today’s connected world, the importance of IT Support Engineers cannot be overstated.

As technology propels us forward, the demand for knowledgeable professionals who can maintain, troubleshoot, and protect our IT infrastructure continues to grow.

But what exactly does an IT Support Engineer do?

Whether you are:

• A job seeker looking to understand the nuances of this role,
• A hiring manager preparing the perfect job profile,
• Or simply curious about the day-to-day tasks of an IT Support Engineer,

You’re in the right place.

Today, we present a versatile IT Support Engineer job description template, designed for easy posting on job boards or career sites.

Let’s delve right into it.

IT Support Engineer Duties and Responsibilities

IT Support Engineers act as the bridge between end users and the technical expertise of a company.

They are tasked with troubleshooting technical issues and ensuring that every hardware or software component of a system is functioning properly.

Their duties and responsibilities often include:

• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Responding to service issues and requests
• Testing and troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
• Monitoring and maintaining computer systems and networks
• Providing technical support across the company (this may be in person or over the phone)
• Setting up accounts for new users and managing existing accounts
• Repairing and replacing equipment as necessary
• Training end-users how to setup and use new technologies
• Ensuring security and privacy of networks and computer systems
• Maintaining records of software licenses and managing stocks of equipment, consumables and other supplies.

 

IT Support Engineer Job Description Template

Job Brief

We are seeking a dedicated IT Support Engineer to join our team.

The IT Support Engineer will be responsible for maintaining and improving our company’s IT infrastructure, troubleshooting computer issues for internal employees, and implementing new IT solutions to optimize our internal operations.

The ideal candidate will be proficient in managing network infrastructure, including firewalls, routers, switches, servers, and telephony systems.

They should also be familiar with the latest IT standards and trends, and be able to use them to help the organization operate efficiently.

 

Responsibilities

• Provide technical support to internal teams and users.
• Regularly evaluate our IT systems to ensure they meet the necessary demands.
• Assist with network architecture and implementation.
• Manage and monitor all installed systems and infrastructure for the organization.
• Collaborate with the team to ensure system consistency.
• Maintain security, backup, and redundancy strategies.
• Identify and act on opportunities to improve and update software and systems.
• Conduct regular system audits.
• Run and share regular operation system reports with senior staff.
• Oversee and determine timeframes for major IT projects including system updates, upgrades, migrations and outages.

 

Qualifications

• Proven working experience as an IT Engineer or relevant experience.
• BSc degree in Information Technology, Computer Science or equivalent.
• Excellent knowledge of technical management, information analysis and computer hardware/software systems.
• Experience with databases, networks (LAN, WAN) and patch management.
• Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery.
• Ability to create scripts in Python, Perl or other language.
• Familiarity with various operating systems and platforms.
• Resourcefulness and problem-solving aptitude.

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: IT Support Engineer
• Work Environment: Office setting with options for remote work. Some travel may be required for team meetings or client consultations.
• Reporting Structure: Reports to the IT Manager or Director of IT.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $80,000 minimum to $150,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does an IT Support Engineer Do?

IT Support Engineers, also known as Systems Support Engineers or Technical Support Engineers, work in a wide range of industries, particularly in IT companies or corporations with extensive IT departments.

They are responsible for ensuring the smooth operation of computer systems, software, and networks, aiming to provide the highest level of functionality and efficiency.

Their tasks often include troubleshooting technical issues, diagnosing software/hardware faults, resolving network problems, and being the first point of reference for all IT-related queries.

They may also set up new equipment, install and update software packages, and create and maintain computer networks.

In addition, they can be responsible for training users on new systems, software, and hardware, to ensure that employees are using technology appropriately and efficiently.

IT Support Engineers need to stay updated with the latest technologies and may also be involved in data backups and security.

If a problem arises that cannot be resolved internally, the IT Support Engineer will often liaise with third-party suppliers and support agencies.

Their ultimate goal is to ensure the continuous optimal performance of the IT systems in the organization and to provide a seamless service to all the users.

 

IT Support Engineer Qualifications and Skills

An IT Support Engineer should possess a blend of technical know-how, troubleshooting abilities, and excellent interpersonal skills.

The following are some key qualifications and skills typically required for this role:

• Extensive knowledge of computer systems, networks, and relevant software to troubleshoot and resolve issues that users encounter.
• Strong problem-solving abilities to quickly identify, analyze, and effectively solve complex technical problems.
• Excellent customer service skills to assist users in a friendly and professional manner, ensuring their IT-related issues are addressed promptly and effectively.
• Strong communication skills to explain complex technical concepts in a simple, understandable manner to non-technical users.
• Experience in network configuration and data management, providing support for both hardware and software issues.
• Ability to multitask and prioritize work effectively, often under pressure, to meet deadlines and service level agreements.
• Knowledge of security protocols, IT systems, and network configuration to ensure that systems are protected against threats.
• Willingness to stay updated with the latest technologies, software, and industry best practices to provide the most effective support.

 

IT Support Engineer Experience Requirements

IT Support Engineers typically require at least 1 to 2 years of experience in a similar role or related IT field.

This experience can be gained through internships, part-time roles, or even in-depth academic projects.

Prior experience in help desk support, network administration, or systems engineering can be particularly valuable.

In their initial years, IT Support Engineers often refine their problem-solving skills, develop their knowledge of hardware and software systems, and gain hands-on experience with technical support tools.

They also start learning about different operating systems, network configurations, and computer peripherals.

Candidates with more than 3 years of experience often possess deeper technical knowledge and are equipped to tackle complex IT issues.

They may have developed expertise in areas such as cybersecurity, cloud computing, or data management.

Those with over 5 years of experience are likely to have some leadership experience and the ability to manage a team.

They are experienced in providing high-level technical support, mentoring junior engineers, and leading IT projects.

Additionally, they may have strong customer service skills and the ability to manage relationships with vendors and stakeholders.

 

IT Support Engineer Education and Training Requirements

IT Support Engineers typically possess a bachelor’s degree in information technology, computer science, or a related field.

Their academic training includes courses in network administration, computer programming, database management, and computer hardware.

Practical knowledge in operating systems, such as Windows and Linux, is often necessary.

They should also be familiar with various software applications and hardware configurations.

Some roles may require IT Support Engineers to have a master’s degree in a specialized IT field or an MBA with a focus on technology management.

Certifications such as CompTIA A+, Network+, Microsoft Certified Systems Engineer (MCSE), or Cisco Certified Network Associate (CCNA) are often beneficial and may be required for certain positions.

These certifications validate the engineer’s knowledge and expertise in specific areas, such as systems engineering, networking, or security.

Continuous education is essential in this role due to the rapid advancements in technology.

Therefore, many IT Support Engineers engage in ongoing learning and professional development throughout their careers.

Experience with certain hardware or software systems may also be beneficial, depending on the specific responsibilities of the role.

 

IT Support Engineer Salary Expectations

An IT Support Engineer earns an average of $72,362 (USD) per year.

The actual salary can vary depending on factors such as years of experience, certifications, geographical location, and the specific company they work for.

 

IT Support Engineer Job Description FAQs

What skills does an IT Support Engineer need?

IT Support Engineers should have strong technical skills including knowledge of different software, hardware, network configuration, and operating systems.

They should have problem-solving skills to diagnose and fix issues efficiently.

Good communication skills are also important as they often need to explain complex technical issues in a way that non-technical people can understand.

 

Do IT Support Engineers need a degree?

While it’s not always a requirement, many IT Support Engineers have a degree in a relevant field such as Computer Science, Information Technology or Engineering.

Various professional certifications, such as those from Microsoft, Cisco or CompTIA, can also be beneficial and may sometimes be required.

 

What should you look for in an IT Support Engineer resume?

Look for evidence of relevant technical knowledge and experience, such as familiarity with different operating systems, network configuration, and hardware troubleshooting.

Certifications in relevant areas can also be a plus.

Check for a history of problem-solving and effective communication as these are key skills for IT Support Engineers.

 

What qualities make a good IT Support Engineer?

A good IT Support Engineer is patient, as they often deal with users who have little technical knowledge.

They should also be good problem solvers, able to think logically and methodically to diagnose and fix issues.

They need to be able to work well under pressure, as they often need to deal with critical issues that need immediate resolution.

Good communication skills are also essential.

 

What is the career path for an IT Support Engineer?

IT Support Engineers can progress into more senior support roles, or specialize in areas such as network support or security.

With further training and experience, they can progress into roles such as Network Engineer, Systems Administrator, IT Project Manager, or IT Consultant.

Some may also move into related areas such as IT training or technical sales.

 

Conclusion

And there you have it.

Today, we’ve delved deep into the intricate world of an IT Support Engineer.

Surprised?

It’s not just about fixing tech glitches.

It’s about ensuring seamless digital operations, one ticket at a time.

Armed with our comprehensive IT Support Engineer job description template and real-life examples, you’re ready to conquer the IT world.

But why halt your journey here?

Dig deeper with our job description generator. It’s your passport to meticulously crafted job listings or tweaking your resume to perfection.

Bear this in mind:

Each resolved ticket contributes to a larger, smoother-running digital ecosystem.

Let’s fortify that future. Together.

Reasons to Become an IT Support Engineer (Unlocking Software Secrets)

How to Become an IT Support Engineer (Complete Guide)

Disadvantages of Being an IT Support Engineer (Geek Stereotypes Galore!)

Career Calmness: Jobs That Keep You Centered and Successful

Out-Earn Your Office Job: Remote Opportunities with Exceptional Salaries!

The Employment Expedition: Exploring Today’s Hottest Jobs

Rich Rewards: Unearthing the Most Lucrative Careers of the Year!