Japanese Speaking IT Support Specialist Job Description [Updated for 2025]

In the globalized digital era, the demand for Japanese Speaking IT Support Specialists is greater than ever.

As technology advances, the need for skilled individuals who can navigate, enhance, and secure our IT landscape increases, especially those proficient in the Japanese language.

But what does it really entail to be a Japanese Speaking IT Support Specialist?

Whether you are:

• A job seeker looking to understand the core of this role,
• A hiring manager drafting the perfect candidate profile,
• Or simply curious about the intricacies of IT support in a multilingual setting,

You’ve come to the right place.

Today, we present a customizable Japanese Speaking IT Support Specialist job description template, ready for easy posting on job boards or career sites.

Let’s dive right in.

Japanese Speaking IT Support Specialist Duties and Responsibilities

Japanese Speaking IT Support Specialists are responsible for providing technical assistance and support related to computer systems, hardware, software, and IT equipment.

They also utilize their language skills to provide efficient and effective support for Japanese speaking clients or businesses.

Their duties and responsibilities include:

• Communicating with Japanese-speaking clients to understand their IT-related problems and needs.
• Installing and configuring computer systems, software, and networks.
• Troubleshooting system and network problems, diagnosing and solving hardware or software faults.
• Setting up new users’ accounts and profiles and dealing with password issues.
• Testing and evaluating new technology for potential implementation.
• Providing support, including procedural documentation and relevant reports.
• Responding within agreed time limits to call-outs.
• Working continuously on a task until completion (or referral to third parties, if appropriate).
• Prioritizing and managing multiple open cases at one time.
• Conducting electrical safety checks on computer equipment.
• Translating technical documents and communications between English and Japanese.
• Offering feedback on issues to software development teams for system improvements.

 

Japanese Speaking IT Support Specialist Job Description Template

Job Brief

We are seeking a proficient Japanese Speaking IT Support Specialist to join our dynamic IT team.

The successful candidate will be responsible for managing and addressing our Japanese client’s technical needs and requirements.

The role includes troubleshooting technical issues, setting up hardware and software, maintaining our network and servers, and offering daily support to our staff.

Our ideal candidate is a problem-solver with extensive knowledge of IT systems and an excellent command of the Japanese language.

 

Responsibilities

• Provide first-line technical support to Japanese speaking customers.
• Diagnose and troubleshoot technical hardware and software issues.
• Install and configure software and hardware systems.
• Resolve network issues, and manage server functionality and data backups.
• Train staff on new technologies and systems.
• Escalate unresolved issues to the appropriate teams or personnel.
• Maintain procedural documentation and relevant reports.
• Stay updated with system information, changes and updates.

 

Qualifications

• Proven work experience as an IT Support Specialist or similar role.
• Excellent command of the Japanese language – both written and verbal.
• Experience with remote desktop applications and help desk software.
• Ability to diagnose and troubleshoot basic technical issues.
• Familiarity with various operating systems and platforms.
• Knowledge of network security practices and anti-virus programs.
• Excellent problem-solving and multitasking skills.
• Customer-oriented attitude.
• BSc/BA in Information Technology, Computer Science or relevant field.
• Professional certification (e.g., Microsoft Certified Systems Administrator (MCSA)) is a plus.

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Japanese Speaking IT Support Specialist
• Work Environment: Office setting with options for remote work. Some travel may be required for team meetings or client consultations.
• Reporting Structure: Reports to the IT Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Japanese Speaking IT Support Specialist Do?

A Japanese Speaking IT Support Specialist is a professional who combines IT expertise with fluency in the Japanese language.

They typically work for organizations that have a Japanese-speaking clientele or businesses that have operations in Japan.

Their main responsibility involves providing technical assistance to clients, colleagues, or other stakeholders who speak Japanese.

They troubleshoot and resolve IT-related issues, often working closely with other IT professionals.

This could involve anything from fixing hardware or software problems to helping users understand how to use certain technology or programs.

In addition to troubleshooting, they may also be tasked with the installation and maintenance of systems, software, or equipment.

They may handle network issues, conduct regular system checks, and update software or hardware as necessary.

One of their key roles is to translate complex technical information into a language that non-technical, Japanese-speaking individuals can understand.

This requires them to have excellent communication skills and a deep understanding of both the technology and the Japanese language.

The Japanese Speaking IT Support Specialist may also be required to create and maintain user manuals, guidelines, and documentation in Japanese, ensuring that all technical information is easily accessible and understandable for Japanese-speaking users.

Finally, they may liaise with Japanese vendors or partners, providing a vital link between the technical team and Japanese-speaking stakeholders.

This role requires a high level of cultural sensitivity and understanding, as well as the ability to navigate both the technical and language barriers.

 

Japanese Speaking IT Support Specialist Qualifications and Skills

A proficient Japanese Speaking IT Support Specialist should possess the following skills and qualifications that align with the job description:

• Proficiency in both Japanese and English language to effectively communicate with clients and solve their issues in a language they are comfortable with.
• Strong technical knowledge and skills to identify, troubleshoot, and resolve hardware, software, or networking issues.
• Excellent communication skills to explain complex IT concepts and solutions in a clear and understandable way to non-technical users.
• Ability to work under pressure, dealing with multiple issues simultaneously while maintaining a calm and professional demeanor.
• Customer service skills to interact with clients in a friendly and professional manner, build relationships, and improve client satisfaction levels.
• Strong problem-solving skills to efficiently diagnose issues and come up with effective solutions.
• Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience.
• Experience with IT systems, networks, and related technologies to provide comprehensive support.
• Attention to detail and good organizational skills to track and record all issues and solutions.

 

Japanese Speaking IT Support Specialist Experience Requirements

Japanese Speaking IT Support Specialists should ideally possess at least 1 to 2 years of experience in an IT support role where they have dealt with troubleshooting hardware, software, and network issues.

This may have been gained through internships or part-time roles.

Experience in customer service is also beneficial, as the role requires frequent interaction with users who may be facing IT issues.

This will help to develop their communication, problem-solving, and customer service skills.

Knowledge of Japanese is crucial and could be obtained through formal education or immersion in a Japanese-speaking environment.

For positions that demand a high level of expertise, the candidate may be required to possess a degree or certification in Japanese language studies.

Candidates with more than 3 years of experience will often have developed their technical and problem-solving skills.

They may also have a deeper understanding of IT infrastructure and should be comfortable with providing support in both English and Japanese.

Those with more than 5 years of experience may be ready for leadership roles, such as team lead or manager.

They will usually possess the ability to train and mentor less experienced team members, and to communicate effectively with higher management.

They may also be required to liaise with Japanese clients or stakeholders, making cultural awareness and sensitivity important.

 

Japanese Speaking IT Support Specialist Education and Training Requirements

Japanese Speaking IT Support Specialists typically need a bachelor’s degree in information technology, computer science, or a related field.

Fluency in Japanese, both spoken and written, is a major requirement, hence, a degree or certification in Japanese language could be beneficial.

They should have a strong understanding of computer systems, networks and software, as well as troubleshooting skills.

Knowledge of Japanese IT market trends can be an added advantage.

Certifications in specific areas of IT support, such as Microsoft Certified: Azure Fundamentals, CompTIA A+, or ITIL Foundation, can help demonstrate technical competence.

Some roles may require a deeper specialization and could require a master’s degree or further certification in a specific area of IT.

Apart from technical and language skills, these specialists also need strong customer service skills, as they will often be helping users to solve technical problems.

Continued education is important in this role, as technology and software are constantly changing.

Hence, the ability to learn and adapt to new technology is crucial.

 

Japanese Speaking IT Support Specialist Salary Expectations

A Japanese Speaking IT Support Specialist typically earns an average salary of $51,446 (USD) per year.

However, the salary can fluctuate based on factors such as the specialist’s level of experience, their educational background, the location they are based in, and the company they are employed by.

 

Japanese Speaking IT Support Specialist Job Description FAQs

What skills does a Japanese Speaking IT Support Specialist need?

A Japanese Speaking IT Support Specialist should possess excellent fluency in the Japanese language, both spoken and written.

They should also have strong technical skills, including the ability to troubleshoot software and hardware issues, a good understanding of computer systems and networks, and proficiency in Windows, Linux, or other operating systems.

Communication, problem-solving, and customer service skills are also crucial for this role.

 

Do Japanese Speaking IT Support Specialists need a degree?

Most Japanese Speaking IT Support Specialists need to have a degree in Computer Science, Information Technology, or a related field.

However, relevant experience or certifications such as CompTIA A+ or Network+ can sometimes be considered as an alternative to a degree.

Proficiency in Japanese can be acquired through language courses or immersion programs.

 

What should you look for in a Japanese Speaking IT Support Specialist’s resume?

Firstly, look for strong proficiency in the Japanese language.

Certifications or proof of language proficiency, such as a JLPT (Japanese Language Proficiency Test) score, would be beneficial.

Also, check for experience or knowledge in IT support, troubleshooting, and customer service.

Familiarity with the software or hardware your company uses is also important.

 

What qualities make a good Japanese Speaking IT Support Specialist?

A good Japanese Speaking IT Support Specialist is patient, empathetic, and excellent at problem-solving.

They should be able to communicate complex technical issues in a simple, understandable way and in Japanese.

They should also have a good knowledge of computer systems and the ability to learn new technologies quickly.

The ability to work under pressure and prioritize tasks is also important.

 

Is it difficult to hire Japanese Speaking IT Support Specialists?

Hiring Japanese Speaking IT Support Specialists can be challenging due to the specific skill set required.

The need for fluency in Japanese and solid IT skills narrows the pool of candidates.

It is crucial to offer a competitive salary and benefits to attract qualified applicants.

 

Conclusion

And there we have it.

Today, we’ve delved into the heart of what it means to be a Japanese Speaking IT Support Specialist.

Surprise surprise?

It’s not just about speaking Japanese or fixing computers.

It’s about bridging cultures and technologies, one system error at a time.

Armed with our handy Japanese Speaking IT Support Specialist job description template and real-world examples, you’re ready to make your next move.

But why hit the brakes now?

Immerse yourself further with our job description generator. It’s your next step to crafting pinpoint-precise job listings or finessing your resume to absolute excellence.

Bear in mind:

Every IT solution is a component of a global technological harmony.

Let’s shape that future. Together.

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