Network Operations Center Engineer Job Description [Updated for 2025]

In the era of cloud computing and data-driven decision making, the role of Network Operations Center (NOC) Engineers is becoming increasingly critical.

As technology evolves, the demand for skilled professionals who can manage, optimize, and protect our network infrastructure grows stronger.

But what does it really mean to be a Network Operations Center Engineer?

Whether you are:

• A job seeker wanting to understand the core responsibilities of this role,
• A hiring manager formulating the perfect candidate profile,
• Or simply curious about the intricacies of network operations,

You’ve landed in the right place.

Today, we present a customizable Network Operations Center Engineer job description template, designed for effortless posting on job boards or career sites.

Let’s dive straight into it.

Network Operations Center Engineer Duties and Responsibilities

Network Operations Center Engineers, also known as NOC engineers, are responsible for monitoring critical network elements and engaging in proactive network systems monitoring.

Their duties and responsibilities include:

• Monitoring system performance and troubleshooting issues
• Ensuring the stability, integrity, and efficient operation of information systems
• Maintaining, configuring, and monitoring virus protection software and email applications
• Communicating network issues to other teams and stakeholders
• Creating and maintaining comprehensive documentation of all implemented networks
• Performing regular network maintenance tasks
• Establishing and maintaining user accounts, profiles, file sharing, access privileges and security
• Responding to emergency network outages in accordance with business continuity and disaster recovery plans
• Designing and implementing new network solutions and improving the efficiency of current networks
• Testing and configuring software and maintain and repair hardware and peripheral devices
• Working closely with other staff, such as project managers, programmers, developers, and operations staff.

 

Network Operations Center Engineer Job Description Template

Job Brief

We are seeking a skilled Network Operations Center (NOC) Engineer to oversee the monitoring and maintenance of our network systems.

NOC Engineer responsibilities include troubleshooting network issues, scheduling and overseeing system upgrades, and ensuring all network components are functioning optimally.

Our ideal candidates possess in-depth knowledge of network protocols, hardware and software, and have a strong understanding of network security systems.

Ultimately, the role of the NOC Engineer is to ensure smooth and efficient network operations, maintain system performance, and resolve network related issues promptly.

 

Responsibilities

• Monitor network performance and integrity
• Resolve issues tiers of support have escalated by troubleshooting cloud and local infrastructure
• Automate tasks and monitor their effectiveness
• Mentor team members on technical issues
• Create, oversee and test security measures (e.g. access authentication and disaster recovery)
• Communicate with users when needed
• Maintain complete technical documentation
• Suggest improvements to network performance, capacity and scalability

 

Qualifications

• Proven work experience as a NOC engineer or in a similar role in IT
• Professional certification (e.g. CCNP, CCDP) is a plus
• Solid background in network administration and architecture
• In-depth understanding of communication protocols and network hardware and software
• Experience with network diagnostic, monitoring and analysis tools (e.g. SolarWinds network tools)
• Understanding of network security systems, intrusion detection systems, and data backup
• Ability to work well in a team
• BSc degree in Computer Science, Engineering or a related field

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Network Operations Center Engineer
• Work Environment: This role primarily works in an office setting, with occasional travel for network installations or troubleshooting at various sites.
• Reporting Structure: Reports to the Network Operations Center Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $85,000 minimum to $130,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Network Operations Center Engineer Do?

Network Operations Center Engineers, or NOC Engineers, typically work for large organizations and telecommunication service providers.

They can also be employed by IT solution providers and work as part of a dedicated team of IT professionals.

Their primary responsibility is to ensure the smooth and seamless operation of a company’s networks and systems.

They monitor and control the performance and status of network systems and servers from the central NOC.

They detect and diagnose network problems, taking immediate action to resolve system and network issues as they occur.

This involves troubleshooting, administering firewalls and security systems, and collaborating with onsite technicians and field engineers.

NOC Engineers perform regular system upgrades to ensure network performance is optimised and meets business requirements.

They also play a crucial role in disaster recovery operations, identifying network vulnerabilities and implementing countermeasures to prevent or minimise network downtime.

Documentation is also an important aspect of a NOC Engineer’s job.

They are required to document all actions taken during crisis situations, as well as report network status to key stakeholders.

Furthermore, they provide technical support and guidance to users, supporting the resolution of hardware, software, or networking issues.

Depending on the organization, they may also be involved in designing and deploying new network solutions and infrastructure projects.

 

Network Operations Center Engineer Qualifications and Skills

Network Operations Center (NOC) Engineers require a blend of technical skills, soft skills and industry knowledge to monitor, manage and maintain computer networks, including:

• Strong understanding of network infrastructure, protocols and management systems to maintain efficient network operations.
• Exceptional problem-solving skills to quickly identify, troubleshoot and resolve network issues to minimize downtime and ensure smooth operations.
• Effective communication skills to provide clear instructions and reports to team members and stakeholders, and to liaise effectively with Internet Service Providers or vendors.
• Proficiency in using network diagnostic tools to monitor network performance and to detect network anomalies.
• Ability to work under pressure and in a fast-paced environment to handle multiple tasks and prioritize them appropriately.
• Experience in managing network security measures to protect sensitive data and systems from cyber threats.
• Strong teamwork and interpersonal skills to collaborate with other IT professionals on projects, network upgrades, and problem resolution.
• Understanding of ITIL processes and experience in incident, problem, and change management.
• Ability to work in shifts as NOC functions around the clock, providing 24/7 network support.

 

Network Operations Center Engineer Experience Requirements

For entry-level Network Operations Center (NOC) Engineer positions, typically candidates would need 1 to 2 years of experience in network administration, system administration, or a related IT field.

This experience might come from an internship, part-time job, or junior role in a similar field.

Candidates should also have familiarity with operating systems, networking components, and network management systems.

Knowledge in network protocols and standards, as well as troubleshooting skills, are crucial.

For intermediate level roles, employers often require 3 to 5 years of experience in network operations or engineering.

Candidates should demonstrate a more profound understanding of network infrastructure, be able to perform complex troubleshooting tasks, and have experience with network monitoring tools and software.

For senior roles, more than 5 years of experience is expected, often with specific focus on network operations center environments.

Candidates should have a proven track record of managing and resolving critical network issues, and should be capable of supervising others.

Leadership experience, including managing a team or leading major projects, is also important for these roles.

In addition to this, all levels would benefit from relevant certifications such as the Cisco Certified Network Associate (CCNA) or Network+ certification.

 

Network Operations Center Engineer Education and Training Requirements

Network Operations Center (NOC) Engineers typically require a bachelor’s degree in computer science, information technology, engineering or a related field.

This degree provides a foundation in the principles of computer systems and networks, programming, and data structures.

A strong understanding of network protocols, network security, and operating systems is essential.

Beyond the bachelor’s degree, NOC Engineers often obtain certification from vendors such as Cisco (CCNA, CCNP, CCIE), CompTIA (Network+, Security+), or Microsoft (MCSA, MCSE).

These certifications demonstrate a working knowledge of specific hardware, software, or networking technologies.

Some organizations may prefer candidates with a master’s degree in a specialized area of IT or network engineering, as this can indicate a deeper understanding of advanced concepts and practices in networking.

In addition to formal education and certifications, NOC Engineers need to have strong problem-solving skills, the ability to work under pressure, and excellent communication skills as they often work in a team environment and may be required to interact with customers or clients.

Continual education is also important for NOC Engineers due to the rapid evolution of networking technologies.

As such, many professionals in this role participate in ongoing training or coursework to stay current with the latest advancements.

Entry-level positions may require at least 1-2 years of experience in network support or administration, while senior roles typically require more extensive experience managing and troubleshooting network infrastructures.

 

Network Operations Center Engineer Salary Expectations

The average salary for a Network Operations Center Engineer is $74,330 (USD) per year.

However, the actual salary can vary based on factors such as years of experience, certifications, the size and type of the organization, and the cost of living in the geographical location where the job is based.

 

Network Operations Center Engineer Job Description FAQs

What skills does a Network Operations Center Engineer need?

Network Operations Center Engineers should have excellent technical skills in networking technologies, systems administration, and information security.

They should also have good problem-solving abilities to handle network issues and outages.

Proficiency in network management systems, programming languages, and software is also necessary.

Along with these, they should possess good communication skills to relay information effectively to both technical and non-technical individuals.

 

Do Network Operations Center Engineers need a degree?

Typically, a Network Operations Center Engineer would need a bachelor’s degree in a field related to computer science, information technology, or networking.

Some companies may accept equivalent work experience in network engineering or systems administration in lieu of a degree.

Certain professional certifications such as CCNA, CCNP, or CompTIA Network+ can also be beneficial.

 

What should you look for in a Network Operations Center Engineer resume?

When reviewing a Network Operations Center Engineer’s resume, look for a solid background in network administration, systems management, and information security.

A good candidate should have experience with troubleshooting network issues, managing infrastructure, and implementing network security measures.

Certifications in networking technologies, such as those offered by Cisco or CompTIA, can be additional advantages.

 

What qualities make a good Network Operations Center Engineer?

A good Network Operations Center Engineer is a strong problem solver who can quickly diagnose and fix network issues to minimize downtime.

They should have a keen eye for detail to spot potential problems before they occur.

Additionally, they need to be able to handle stress well, as the role often involves working under pressure during network outages.

Good communication skills are also essential, as they often have to explain complex technical issues to non-technical colleagues or clients.

 

What are the typical working hours for a Network Operations Center Engineer?

Most Network Operations Center Engineers work full-time, however, since network operations centers are usually open 24/7, they may have to work shifts that include nights, weekends, and holidays.

Some engineers may also be on-call to handle network emergencies that occur outside of regular working hours.

 

Conclusion

So there we have it.

Today, we’ve delved into the intricate world of a Network Operations Center Engineer.

And guess what?

It’s not just about monitoring networks and systems.

It’s about engineering seamless communication pathways and ensuring the integrity of vast information highways, one network at a time.

With our handy Network Operations Center Engineer job description template and real-world examples, you’re fully equipped to embark on your journey.

But why halt your exploration here?

Dig deeper with our job description generator. It’s your ultimate guide to creating pixel-perfect job listings or refining your resume to excellence.

Remember:

Every network operational task plays a crucial role in the larger framework.

Let’s engineer that future. Together.

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