On-campus IT Support Assistant Job Description [Updated for 2025]

In today’s digital campus environment, the role of on-campus IT Support Assistants has become increasingly important.

As our educational institutions increasingly rely on technology, the demand for skilled professionals who can maintain, troubleshoot, and enhance our IT infrastructure grows stronger.

But what exactly is expected from an on-campus IT Support Assistant?

Whether you are:

• A student looking for an on-campus job that complements your interest in technology,
• A hiring manager seeking to outline the perfect candidate,
• Or just curious about the responsibilities and tasks of an IT Support Assistant,

You have come to the right place.

Today, we present a customizable on-campus IT Support Assistant job description template, specifically tailored for easy posting on job boards or career sites.

Let’s dive right in.

On-campus IT Support Assistant Duties and Responsibilities

On-campus IT Support Assistants play a crucial role in maintaining the functionality and efficiency of the computer systems in an educational institution.

They are essential for troubleshooting and solving technical problems, as well as for providing guidance and assistance to users.

Their duties and responsibilities include:

• Providing technical support to staff, faculty, and students on campus
• Assisting in the installation, operation, and maintenance of computer systems
• Diagnosing and troubleshooting hardware and software issues
• Setting up and configuring new systems and software
• Training users on the use of new hardware and software
• Performing routine maintenance and inspections of computer systems
• Maintaining a record of issues and their solutions for future reference
• Assisting with network administration and server maintenance
• Monitoring and managing IT inventory including hardware, software, and peripherals
• Ensuring compliance with IT policies and procedures

 

On-campus IT Support Assistant Job Description Template

Job Brief

We are seeking a dedicated On-campus IT Support Assistant to join our team.

The primary role of this position is to assist students, faculty, and staff with their technology needs, including troubleshooting, software installation, and hardware maintenance.

Our ideal candidate possesses a strong knowledge of computer systems, an understanding of various software programs, and excellent problem-solving skills.

The ability to communicate effectively with individuals possessing a range of technical understanding is also crucial.

 

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Install, modify, and repair computer hardware and software
• Run diagnostic programs to resolve problems
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
• Train computer users
• Maintain daily performance of computer systems
• Respond to email messages for customers seeking help
• Ask questions to determine nature of problem
• Walk customer through problem-solving process
• Install computer peripherals for users

 

Qualifications

• Proven experience as an IT Technician or relevant position
• Excellent diagnostic and problem-solving skills
• In-depth understanding of diverse computer systems and networks
• Good knowledge of internet security and data privacy principles
• Degree in Computer Science, engineering or relevant field
• Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)

 

Benefits

• Work-study opportunities
• Flexible work schedule
• Opportunities for professional development
• Access to campus facilities and resources
• Healthcare plan

 

Additional Information

• Job Title: On-campus IT Support Assistant
• Work Environment: Campus setting. This position may require travel within the campus.
• Reporting Structure: Reports to the IT Support Manager.
• Salary: Based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $40,000 minimum to $55,000 maximum
• Location: [City, State] (this role is on-campus and does not offer remote work)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our institution. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does an On-campus IT Support Assistant Do?

On-campus IT Support Assistants typically work for educational institutions such as universities or colleges.

They may be part of a larger IT department and work closely with other IT professionals.

They are responsible for providing technical assistance to students, faculty, and staff.

This can include helping to troubleshoot computer problems, setting up hardware or software, and assisting with network access issues.

On-campus IT Support Assistants may also be responsible for maintaining computer labs, ensuring that all machines are running smoothly, and performing regular updates and upgrades as needed.

They might also give instructions or tutorials on how to use certain software or hardware.

They often work with a variety of technologies, from desktop computers and laptops, to projectors and other audio-visual equipment.

They might also be involved in setting up and maintaining the institution’s wireless networks.

On-campus IT Support Assistants need to be excellent problem solvers, and they must be able to communicate complex technical information in a way that is easy for non-technical people to understand.

They must also be patient, as they often deal with individuals who have limited technical knowledge.

In addition, they may also be asked to assist in the implementation of new technologies on campus, such as the rollout of new software or the installation of new hardware.

This can involve training users on the new technology and providing ongoing support once it is in place.

 

On-campus IT Support Assistant Qualifications and Skills

An On-campus IT Support Assistant requires a specific set of skills and qualifications to efficiently support the technology needs of the campus community, these include:

• Technical knowledge of computer hardware, software, and networks to troubleshoot and repair various devices and systems.
• Communication skills to clearly and effectively explain technical information to non-technical users, and to understand and respond to their IT issues.
• Problem-solving skills to analyze, diagnose and solve complex IT issues and ensure that systems run smoothly.
• Customer service skills to provide a positive and helpful experience for users, including understanding their needs, managing their expectations, and responding to their feedback.
• Attention to detail to accurately log issues and their solutions, and to ensure that all aspects of a user’s issue are addressed.
• Organization skills to manage and prioritize multiple tasks and projects at the same time.
• Knowledge of IT security best practices to protect users and systems from threats.
• A willingness to continuously learn and stay up-to-date with the latest technologies and solutions.

 

On-campus IT Support Assistant Experience Requirements

On-campus IT Support Assistants are typically required to have some foundational knowledge of Information Technology or related fields.

This could be acquired through relevant coursework, certification programs, or some practical experience in a similar role.

Entry-level candidates may have less than a year of experience, often gained through an internship, part-time role, or volunteer work in IT support.

They should be familiar with basic troubleshooting, providing technical assistance, and maintaining hardware and software systems.

Candidates with 1 to 2 years of experience are often expected to have developed their troubleshooting skills and have a deeper understanding of computer systems and networks.

They may also have experience in providing customer service and technical support to end-users.

Those with more than 3 years of experience are often considered for senior or leadership roles within the IT support team.

They are expected to have robust technical skills and may have experience training and supervising new staff, handling complex technical issues, and managing IT projects.

 

On-campus IT Support Assistant Education and Training Requirements

On-campus IT Support Assistants generally require an associate degree or higher in information technology, computer science, or a similar field.

They should have a strong understanding of computer systems, networks, and software applications, as well as strong problem-solving and communication skills.

Experience with specific systems used on campus, such as learning management systems or student information systems, may also be required or preferred.

While not always required, some IT Support Assistants may choose to further their skills and knowledge by obtaining certifications, such as the CompTIA A+ certification or the Microsoft Certified: Azure Administrator Associate certification.

In addition to formal education and training, on-the-job training is often provided to help IT Support Assistants familiarize themselves with the specific systems and procedures used on the campus where they work.

While not always required, the ability to troubleshoot hardware issues, knowledge of network infrastructure, and experience with tech support ticketing systems are often beneficial for these roles.

Many institutions value IT Support Assistants who are committed to continuous learning and staying updated with the latest technologies and trends in the field.

 

On-campus IT Support Assistant Salary Expectations

The average salary for an On-campus IT Support Assistant is $15.75 (USD) per hour.

However, the actual earnings can vary depending on factors such as the level of experience, qualifications, the university’s budget, and the geographical location of the campus.

 

On-campus IT Support Assistant Job Description FAQs

What skills does an On-campus IT Support Assistant need?

An On-campus IT Support Assistant should be technically adept and possess strong problem-solving skills to diagnose and fix a variety of IT-related issues.

They should also have excellent communication and customer service skills to assist staff and students with their queries.

Knowledge of basic networking, hardware, and software systems is essential.

Familiarity with the specific systems and technology used on the campus would also be beneficial.

 

Do On-campus IT Support Assistants need a degree?

While a degree is not always required, many employers prefer candidates who have an associate’s or bachelor’s degree in computer science, information technology, or a related field.

In lieu of a degree, significant experience in IT support or a relevant certification such as CompTIA A+ could also be acceptable.

 

What should you look for in an On-campus IT Support Assistant resume?

Look for evidence of technical skills, including knowledge of operating systems, software applications, and networking.

Previous experience in IT support, especially in an educational setting, can be a major advantage.

Certifications in IT support or relevant hardware or software systems are also a plus.

Make sure to check for strong problem-solving and customer service skills as well.

 

What qualities make a good On-campus IT Support Assistant?

A good On-campus IT Support Assistant should be patient and have excellent communication skills as they will often be explaining technical issues to people with varying levels of IT knowledge.

They should also be able to work under pressure and manage their time effectively to handle multiple tasks or issues concurrently.

A keen eye for detail, an analytical mindset, and a strong drive to solve problems are other qualities that define a good IT Support Assistant.

 

Is it difficult to hire On-campus IT Support Assistants?

The difficulty in hiring an On-campus IT Support Assistant depends on various factors such as the specific technical requirements, the pay scale, and the location.

There’s a good pool of candidates with basic IT skills, but finding someone with the specific skills required, excellent communication abilities, and experience in an educational setting might take more time and effort.

 

Conclusion

And there you have it.

Today, we’ve delved into the nitty-gritty of what it truly means to be an on-campus IT Support Assistant.

Surprise surprise!

It’s not just about fixing computers.

It’s about shaping the digital landscape of the campus, one IT solution at a time.

Armed with our comprehensive on-campus IT Support Assistant job description template and real-world examples, you’re ready to hit the ground running.

But why halt your journey here?

Go further with our job description generator. This tool is your secret weapon for creating spot-on job listings or refining your resume to an absolute tee.

Remember:

Every IT solution is a component of a bigger digital ecosystem.

Let’s shape that future. Together.

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