On-Campus IT Support Specialist Job Description [Updated for 2025]

In the era of ever-evolving technology, the role of On-Campus IT Support Specialists is increasingly pivotal.

Technology continues to evolve, and with each advancement, the demand for proficient individuals who can maintain, troubleshoot, and secure our on-campus IT infrastructure intensifies.

But let’s dive deeper: What’s truly expected from an On-Campus IT Support Specialist?

Whether you are:

• A job seeker trying to understand the essence of this role,
• A hiring manager outlining the ideal candidate,
• Or simply fascinated by the complexities of IT support,

You’ve come to the right place.

Today, we present a customizable On-Campus IT Support Specialist job description template, tailor-made for effortless posting on job boards or career sites.

Let’s dive right in.

On-Campus IT Support Specialist Duties and Responsibilities

On-Campus IT Support Specialists provide vital technical assistance and support related to computer systems, hardware, or software to faculty, staff, and students on a college or university campus.

They are often the first point of contact for users experiencing technical problems or needing technological solutions.

Their duties and responsibilities include:

• Responding to IT support requests from faculty, staff, and students via phone, email, or in person
• Troubleshooting and resolving technical problems related to computer systems, software, and hardware
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Setting up accounts for new users and assisting with password or login issues
• Testing and evaluating new technology for campus-wide use
• Maintaining detailed records of technical issues and solutions in IT support logs
• Providing training and guidance to users on how to operate new software and computer equipment
• Performing routine maintenance and inspections on campus computer systems and networks
• Coordinating with off-campus IT service providers, if needed, to resolve more complex issues

 

On-Campus IT Support Specialist Job Description Template

Job Brief

We are seeking a knowledgeable and friendly On-Campus IT Support Specialist to assist our students, staff, and faculty with their technology needs.

As an On-Campus IT Support Specialist, your responsibilities will include troubleshooting hardware and software issues, setting up and maintaining computer systems and networks, and providing technical support and training to users.

Our ideal candidate has a strong understanding of computer systems and networks, good problem-solving skills, and excellent customer service skills.

Ultimately, the On-Campus IT Support Specialist’s role is to ensure that our campus community can use their technology efficiently and effectively.

 

Responsibilities

• Respond to IT support requests from campus community members in a timely and professional manner
• Diagnose and troubleshoot hardware and software issues
• Install and configure computer systems and applications
• Maintain and repair technological equipment (e.g. routers) or peripheral devices
• Train users in the proper use of hardware and software
• Set up and maintain campus-wide networks
• Perform regular upgrades to ensure systems remain updated
• Resolve network-related issues as needed
• Document technical knowledge in the form of notes and manuals
• Collaborate with other IT professionals to maintain standards and functionality

 

Qualifications

• Proven experience as IT support, help desk technician or relevant position
• Excellent diagnostic and problem-solving skills
• Excellent communication ability
• Outstanding organizational and time-management skills
• In depth understanding of diverse computer systems and networks
• Good knowledge of internet security and data privacy principles
• Degree in Computer Science, Information Technology or relevant field
• Certification as IT Technician (e.g. CompTIA A+, Microsoft Certified IT Professional) is an advantage

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Tuition reimbursement
• Professional development assistance

 

Additional Information

• Job Title: On-Campus IT Support Specialist
• Work Environment: On-campus, with occasional need for remote support. Some evening and weekend work may be required.
• Reporting Structure: Reports to the IT Manager or Director of IT Services.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $45,000 minimum to $65,000 maximum
• Location: [City, State] (The job is based on-campus)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our institution. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does an On-Campus IT Support Specialist Do?

An On-Campus IT Support Specialist is typically employed by educational institutions, such as colleges and universities.

They are part of the IT department and help maintain the technological infrastructure of the campus.

They diagnose and resolve hardware and software issues, from simple password resets to complex network troubleshooting.

This includes tasks such as setting up new equipment, installing and updating software, and ensuring secure and efficient network connectivity.

On-Campus IT Support Specialists also assist staff and students in understanding and using technology effectively.

They may provide training sessions, create user guides, or offer one-on-one assistance.

An important part of their role is staying up-to-date with the latest technologies and identifying areas where new technology could benefit the institution.

This may involve researching and recommending new software applications, hardware upgrades, or network enhancements.

They may also be responsible for managing the IT inventory, including purchasing and maintaining equipment and software licenses.

Additionally, they ensure the security of the institution’s digital assets by implementing and monitoring security measures and educating users about cyber threats and safe online practices.

In case of any technical disruptions, the On-Campus IT Support Specialist is expected to respond promptly and effectively to minimize downtime and maintain the smooth functioning of the campus.

 

On-Campus IT Support Specialist Qualifications and Skills

An On-Campus IT Support Specialist should possess a range of technical skills, problem-solving abilities, and excellent communication skills, such as:

• Strong technical knowledge of computer systems, networks, and software to diagnose and resolve IT related issues.
• Ability to troubleshoot hardware, software, and network problems, including printers, desktops, and servers.
• Strong analytical and problem-solving skills to identify issues and implement effective solutions.
• Excellent communication skills to explain complex IT issues in a clear and understandable way to non-technical staff and students.
• Customer service skills for dealing with users who might be stressed due to IT problems.
• Ability to manage and prioritize multiple open cases at once.
• Experience in creating and maintaining documentation of IT procedures, user guides, and policies.
• Organizational skills for managing inventory of IT assets and maintaining software licenses.
• Understanding of IT security principles to ensure systems are secure and protected against threats.

 

On-Campus IT Support Specialist Experience Requirements

Entry-level On-Campus IT Support Specialists typically have 1 to 2 years of experience, often obtained through internships or part-time roles in IT support or related fields.

These professionals may also gain relevant experience in roles such as Help Desk Technician, Computer Technician, or Network Administrator.

Candidates with more than 3 years of experience often have honed their technical skills and knowledge through roles in IT support or system administration.

They are expected to have a broad understanding of various software and hardware, network troubleshooting, and customer service skills.

Those with more than 5 years of experience may have a background in managing or leading a team of IT professionals.

They are often ready for a senior position that involves overseeing a team, implementing IT policies, and coordinating with other departments for IT-related matters.

Some roles, especially in larger institutions, may require specialized knowledge in certain areas such as database management, network security, or specific software applications.

 

On-Campus IT Support Specialist Education and Training Requirements

On-Campus IT Support Specialists typically hold an associate or bachelor’s degree in information technology, computer science, or a similar field.

In addition to a degree, many employers also require IT Support Specialists to have some relevant work experience, which can often be obtained through an internship or entry-level position.

IT Support Specialists must have a strong understanding of computer systems, networks and software, as well as problem-solving skills.

They may also need to be familiar with specific systems or software used on the campus, such as student information systems or email platforms.

Some employers may also require IT Support Specialists to hold certain certifications.

These could include CompTIA A+ for general IT support, Microsoft Certified: Azure Fundamentals for cloud services, or the Apple Certified Support Professional (ACSP) for macOS environments.

Continuing education is also important in this role due to the rapidly changing nature of technology.

IT Support Specialists often need to stay up-to-date with the latest advancements and trends in IT through ongoing training and professional development opportunities.

A master’s degree in a related field, while not typically required, can also enhance career advancement opportunities and demonstrate a candidate’s commitment to continuous learning.

 

On-Campus IT Support Specialist Salary Expectations

An On-Campus IT Support Specialist earns an average salary of $51,838 (USD) per year.

However, the actual income can differ based on factors such as the specialist’s level of experience, educational qualifications, the institution they work for, and the specific geographical location.

 

On-Campus IT Support Specialist Job Description FAQs

What skills does an On-Campus IT Support Specialist need?

An On-Campus IT Support Specialist should possess strong technical skills, including troubleshooting hardware, software, and networking issues.

They should be proficient in various operating systems and applications, as well as computer networks, routers, and other IT equipment.

Additionally, they should have strong problem-solving skills and be able to communicate effectively with staff and students to understand their IT issues and explain solutions in a simple and understandable manner.

 

What educational qualifications are required for an On-Campus IT Support Specialist?

While there isn’t a specific degree requirement for an On-Campus IT Support Specialist, a degree in Computer Science, Information Technology or a related field is often preferred.

Additionally, certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional can be beneficial.

Most importantly, they should have a solid understanding of information technology principles and hands-on experience with IT systems.

 

What are the daily duties of an On-Campus IT Support Specialist?

On a typical day, an On-Campus IT Support Specialist may respond to requests for technical assistance in person, via phone or electronically, diagnose and resolve technical hardware and software issues, install, upgrade, support and troubleshoot printers, computer hardware, Windows OS and other authorized software applications.

They may also be responsible for maintaining and updating documentation of processes and troubleshooting guidelines.

 

What qualities make a good On-Campus IT Support Specialist?

A good On-Campus IT Support Specialist is patient, reliable and possesses excellent communication skills.

They should be able to handle high-stress situations and maintain professionalism at all times.

It is also important for them to have a good understanding of the organization’s IT infrastructure, as well as the ability to stay updated on the latest technologies and solutions.

They should also be willing to continually learn and adapt to new software and hardware systems.

 

Do On-Campus IT Support Specialists need to have a strong knowledge of specific software or hardware?

Yes, On-Campus IT Support Specialists are expected to have a strong understanding of the hardware and software used on the campus.

This includes operating systems, productivity software, networking systems, and hardware such as computers, printers, and other peripherals.

They should also be comfortable troubleshooting issues with these systems.

Regular training or self-learning to stay updated with the latest technologies is highly beneficial in this role.

 

Conclusion

There you have it.

Today, we’ve explored the fascinating world of on-campus IT support specialists.

Surprise, surprise!

It’s not just about troubleshooting tech issues.

It’s about shaping the digital landscape of a campus, one IT solution at a time.

With our reliable on-campus IT support specialist job description template and real-world examples, you’re prepared to take the next step.

But why halt your journey here?

Go further with our job description generator. It’s your ultimate tool for creating precision-crafted job listings or refining your resume to absolute perfection.

Remember:

Every IT solution contributes to a smooth-running campus.

Let’s shape that digital landscape. Together.

How to Become an On-Campus IT Support Specialist (Complete Guide)

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