On-site IT Support Technician Job Description [Updated for 2025]

In today’s interconnected world, the role of on-site IT support technicians is more crucial than ever.

As technology continues to evolve, the demand for proficient individuals who can maintain, troubleshoot, and secure our IT infrastructure grows louder.

But let’s delve deeper: What is really expected from an on-site IT support technician?

Whether you are:

• A job seeker wanting to comprehend the intricacies of this role,
• A hiring manager envisioning the perfect candidate,
• Or simply curious about the inner workings of on-site IT support,

You’re in the right place.

Today, we present a customizable on-site IT support technician job description template, designed for effortless posting on job boards or career sites.

Let’s dive right in.

On-site IT Support Technician Duties and Responsibilities

On-site IT Support Technicians are responsible for maintaining computer systems, diagnosing hardware and software faults, and solving technical and applications problems.

They are often the first point of contact for employees and customers experiencing IT issues.

Their duties and responsibilities include:

• Responding to IT issues; hardware maintenance, software, networking, etc.
• Installing and configuring hardware and software components to ensure usability
• Fixing equipment, including printers and scanners
• Upgrading the entire system to enable compatible software on all computers
• Repairing or replacing damaged hardware
• Installing and upgrading anti-virus software to ensure security at the user end
• Testing, debugging, and solving technical issues
• Providing support to users and being the first point of contact for error reporting
• Establishing good relationships with all departments and colleagues
• Managing technical documentation

 

On-site IT Support Technician Job Description Template

Job Brief

We are looking for a skilled On-site IT Support Technician to assist our team with all technical issues.

The responsibilities include installing, configuring and maintaining computer systems, diagnosing hardware and software faults, and solving technical and applications problems.

Our ideal candidates have a strong technical background, combined with customer service experience.

A problem-solving attitude with an ability to motivate our team to achieve specific goals are essential skills to perform well in this position.

Ultimately, the role of the On-site IT Support Technician is to ensure that our people and clients experience maximum uptime and reliability from their computing environment.

 

Responsibilities

• Install, configure and troubleshoot hardware and software systems
• Respond to IT issues; hardware maintenance, software, networking, etc.
• Provide technical support across the company and for clients
• Help create technical documentation and manuals
• Conduct regular system audits
• Run diagnostic tests to resolve problems
• Replace or repair defective parts and equipment
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Educate clients on how to resolve some technical issues
• Ensure electrical safety standards are met

 

Qualifications

• Proven work experience as an IT Support Technician, IT Helpdesk Technician or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Excellent problem-solving and communication skills
• BSc/BA in IT, Computer Science or relevant field
• Certification in Microsoft, Linux, or Cisco is preferable

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: On-site IT Support Technician
• Work Environment: Office setting with daily travel to client locations. May require occasional weekend and/or evening work.
• Reporting Structure: Reports to the IT Manager or IT Director.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $45,783 minimum to $85,041 maximum
• Location: [City, State] (specify the location)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does an On-site IT Support Technician Do?

On-site IT Support Technicians are essential members of any organization that relies on information technology systems.

They can work within the organization’s IT department, or for an IT services company and be assigned to one or multiple client locations.

Their primary role is to ensure the proper functioning of IT systems and infrastructure.

This includes setting up computer systems, installing and upgrading software applications, establishing and maintaining network connectivity, and performing routine maintenance.

On-site IT Support Technicians also diagnose and troubleshoot hardware and software issues.

They can be called upon to repair or replace defective components, resolve network issues, or fix software bugs.

They are also responsible for providing technical assistance to end-users.

This often involves guiding users through steps to resolve common problems, or providing training on how to use new software applications or IT equipment.

In some cases, they may also be tasked with implementing security measures to protect the organization’s IT systems from threats and breaches.

Their role is critical to ensure the smooth operation of IT systems, and thereby helping the organization to maintain productivity.

 

On-site IT Support Technician Qualifications and Skills

An On-site IT Support Technician requires a mix of technical know-how, problem-solving abilities, and excellent communication skills.

Here are the necessary qualifications and skills:

• Strong knowledge of computer systems, hardware, and software to diagnose issues and implement solutions.
• Exceptional problem-solving skills to efficiently identify, troubleshoot and resolve technical issues.
• Good understanding of network configurations, operating systems, and security systems to ensure smooth operation within the organization.
• Excellent communication skills to explain complex technical issues to non-technical users and to provide clear instructions on how to address these issues.
• Patience and empathy to deal with users who may be frustrated due to technical issues.
• Ability to work under pressure and manage multiple tasks simultaneously, ensuring all issues are attended to in a timely manner.
• Detail-oriented nature to detect minor issues that could lead to significant problems if left unaddressed.
• Customer service skills to build and maintain strong relationships with users, ensuring they feel supported and satisfied.
• Relevant certifications such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or Cisco Certified Technician (CCT).

 

On-site IT Support Technician Experience Requirements

On-site IT Support Technicians typically need at least 1 to 2 years of experience in a similar IT support role.

This experience is often gained through internships or part-time roles, with tasks such as troubleshooting hardware and software issues, assisting end-users, and maintaining IT infrastructure.

Candidates with a degree in computer science or information technology may start their careers in entry-level IT support roles to acquire hands-on experience.

On-site IT Support Technicians with more than 2 years of experience are often well-versed in various IT aspects, such as network administration, system upgrades, and cybersecurity.

They are also expected to have excellent problem-solving skills, with the ability to diagnose and resolve technical issues swiftly and efficiently.

Technicians with over 5 years of experience may also have developed project management skills through their involvement in various IT projects.

They might also possess leadership experience, having guided junior technicians and coordinated with other IT professionals.

This experience can prepare them for higher-level IT roles, such as IT Manager or IT Consultant.

 

On-site IT Support Technician Education and Training Requirements

On-site IT Support Technicians usually require an associate’s degree or a bachelor’s degree in Information Technology, Computer Science, or a related field.

A basic understanding of computer hardware, software, and networking is necessary, and some employers prefer those with hands-on experience, often gained through internships or entry-level positions.

In addition to these, it is crucial for an On-site IT Support Technician to have a strong background in system troubleshooting, problem solving, and customer service.

Professional certifications such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or Cisco Certified Network Associate (CCNA) may also be required or preferred, as these demonstrate a technician’s understanding of different hardware, software, and networking systems.

On-site IT Support Technicians may also benefit from ongoing learning and further professional development to stay updated with the latest technological trends and advancements.

Moreover, some employers may require a valid driver’s license as the role could involve traveling to different work locations.

 

On-site IT Support Technician Salary Expectations

An On-site IT Support Technician earns an average salary of $50,980 (USD) per year.

The actual income may fluctuate based on factors such as the level of experience, certifications, location, and the size of the employing company.

 

On-site IT Support Technician Job Description FAQs

What skills are required for an On-site IT Support Technician?

An On-site IT Support Technician must have strong problem-solving and technical skills to diagnose and resolve hardware, software, and networking issues.

They should have a good understanding of operating systems, business applications, printing systems, and network systems.

Good communication skills are also essential to effectively interact with end-users and clearly explain technical issues and their solutions.

 

Do On-site IT Support Technicians need a degree?

Most employers prefer On-site IT Support Technicians to have a degree in computer science, information technology, or a similar field.

However, some companies may accept candidates with significant relevant experience in lieu of a degree.

Many companies also value certifications such as the CompTIA A+ or Microsoft Certified: Desktop Support Technician.

 

What should you look for in an On-site IT Support Technician’s resume?

Look for a solid background in IT support and a deep understanding of various operating systems, software applications, and network systems.

Certifications can also be a strong indicator of a candidate’s technical proficiency.

Experience in customer service can also be a plus, as it indicates the candidate’s ability to communicate effectively with end-users.

 

What qualities make a good On-site IT Support Technician?

A good On-site IT Support Technician is patient, resourceful, and has a strong desire to help others.

They should be able to work under pressure and manage multiple tasks simultaneously.

Strong problem-solving skills are also essential, as they will often need to diagnose and fix complex technical issues.

 

Is it difficult to hire On-site IT Support Technicians?

While there is no shortage of candidates for On-site IT Support Technician roles, finding the right fit can be challenging.

The ideal candidate should not only have the necessary technical skills but also strong interpersonal skills and a customer-focused attitude.

As technology continues to evolve, finding a candidate with up-to-date skills and the willingness to continually learn can also be a challenge.

 

Conclusion

So, there we have it.

Today, we revealed the true nature of being an on-site IT support technician.

Surprise!

It’s not just about troubleshooting.

It’s about becoming a crucial cog in the modern technological world, one problem solved at a time.

With our ready-to-use on-site IT support technician job description template and real-life examples, you’re primed to take a leap.

But why put a limit on your potential?

Explore further with our job description generator. It’s your ally in creating ultra-specific job listings or fine-tuning your resume to excellence.

Remember:

Every problem solved is a step towards a smoothly running digital ecosystem.

Let’s forge that future. Together.

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