Onboard Entertainment Manager Job Description [Updated for 2025]

In today’s ever-evolving entertainment landscape, the role of an Onboard Entertainment Manager is becoming increasingly important.

As people’s expectations and demands for entertainment onboard cruises, trains, planes, and more continue to rise, so too does the need for exceptional individuals who can create, manage, and elevate our onboard entertainment experiences.

But what exactly does an Onboard Entertainment Manager do?

Whether you are:

• A job seeker keen to understand the specifics of this role,
• A hiring manager outlining the perfect candidate,
• Or simply fascinated by the complex nature of onboard entertainment,

You’ve come to the right place.

Today, we present a customizable Onboard Entertainment Manager job description template, crafted for effortless posting on job boards or career sites.

Let’s dive straight into it.

Onboard Entertainment Manager Duties and Responsibilities

Onboard Entertainment Managers are responsible for planning, coordinating, and managing all entertainment activities on a cruise ship or similar vessels.

They work to ensure guests enjoy a memorable travel experience.

Their key responsibilities include:

• Overseeing the scheduling and delivery of a diverse range of onboard entertainment programs, including live performances, parties, games, and special events
• Managing the onboard entertainment team, which may include performers, hosts, and technical staff
• Working with various departments to coordinate logistics for all onboard events
• Maintaining high standards of customer service and ensuring all guest concerns and requests related to entertainment are addressed in a timely and satisfactory manner
• Assessing the effectiveness of onboard entertainment and making necessary changes to improve guest satisfaction
• Recruiting, hiring, and training new staff members for the entertainment department
• Monitoring and maintaining the safety and cleanliness of all entertainment spaces on board
• Collaborating with the marketing team to promote onboard activities and events
• Managing budgets for all entertainment operations and ensuring cost-effective practices

 

Onboard Entertainment Manager Job Description Template

Job Brief

We are seeking a dynamic and creative Onboard Entertainment Manager to enrich our guests’ experiences.

The ideal candidate will have a knack for event planning and a passion for creating memorable entertainment experiences.

The Onboard Entertainment Manager will be responsible for planning, organizing, and executing a variety of entertainment programs and activities for guests, ensuring their stay is enjoyable and entertaining.

This includes coordinating with performers and staff, overseeing event logistics, and ensuring all entertainment adheres to safety regulations.

 

Responsibilities

• Plan and manage a diverse range of onboard entertainment including live performances, games, themed parties, and other activities
• Coordinate with entertainers, performers, and staff to execute events
• Monitor and ensure the quality of all entertainment offerings
• Handle guest inquiries and complaints regarding onboard entertainment
• Oversee event logistics, including scheduling, setup, and breakdown
• Ensure all activities comply with safety and security regulations
• Collaborate with other department managers to optimize guest experience
• Assess the effectiveness of entertainment programs and make improvements as necessary
• Manage entertainment budget

 

Qualifications

• Proven experience in event management or entertainment coordination, preferably in a cruise ship or hotel environment
• Strong leadership and team management skills
• Excellent interpersonal and communication skills
• Ability to manage multiple tasks and projects simultaneously
• Strong problem-solving skills and ability to handle guest complaints effectively
• Flexibility to work various shifts, including evenings and weekends
• Bachelor’s degree in Hospitality, Event Management, or related field is preferred

 

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Retirement plan
• Travel benefits
• Professional development opportunities
• Free meals and accommodation while on board

 

Additional Information

• Job Title: Onboard Entertainment Manager
• Work Environment: This role is based on a cruise ship and requires living and working in close quarters for extended periods.
• Reporting Structure: Reports to the Cruise Director or Hotel Director.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Location: Various cruise ship routes (specify if there are any specific location requirements)
• Employment Type: Full-time, contract-based
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does an Onboard Entertainment Manager Do?

Onboard Entertainment Managers are typically employed on cruise ships or airlines where they are responsible for developing, coordinating, and overseeing the entertainment program for guests.

They plan, schedule and manage diverse entertainment activities and events, such as live shows, music performances, games, parties, and competitions.

Onboard Entertainment Managers work closely with performers, artists, musicians, and technical staff to ensure that all performances and activities are executed flawlessly.

They may also be responsible for auditioning and hiring performers.

Their job includes ensuring that the entertainment program caters to a wide range of guests with different interests and age groups.

They also ensure that all activities and events are compliant with safety regulations.

They are in charge of the entertainment budget and must negotiate contracts with performers and suppliers, making sure that all costs are within the allocated budget.

Onboard Entertainment Managers interact directly with guests, addressing any queries or complaints related to the entertainment program.

They also collect guest feedback to identify areas of improvement and implement changes accordingly.

In addition, they may also be involved in promoting the entertainment program to guests through various communication channels.

 

Onboard Entertainment Manager Qualifications and Skills

An Onboard Entertainment Manager should have the skills and qualifications that align with the entertainment and hospitality industry standards, such as:

• Excellent organizational and time management skills to schedule, coordinate, and oversee various entertainment activities and events onboard.
• Strong interpersonal and communication skills to engage with passengers of diverse backgrounds, manage crew members, and liaise with other departments.
• Outstanding customer service skills to ensure passengers have an enjoyable and memorable experience during their journey.
• A keen eye for talent and the ability to source, audition, and train performers and entertainers.
• Knowledge of various types of entertainment, including music, dance, comedy, and games, to provide a varied and appealing program for passengers.
• Problem-solving skills to handle any issues that may arise during performances or events, ensuring minimal disruption to passengers’ entertainment experience.
• Leadership abilities to motivate, inspire, and manage the entertainment team effectively.
• Experience with budget management to ensure all entertainment activities are within allocated funds.
• Flexibility and adaptability to work during weekends, holidays, and evenings as required by the entertainment schedule.

 

Onboard Entertainment Manager Experience Requirements

Entry-level candidates for the Onboard Entertainment Manager role generally have at least 2 to 3 years of experience in the entertainment or hospitality industry.

This experience can be gained through roles such as Entertainment Coordinator, Cruise Staff, or Event Planner.

Candidates often gain practical experience in managing entertainment activities, coordinating with various teams, and handling guest relations.

Knowledge of cruise ship operations, safety procedures, and guest services is usually a prerequisite.

Candidates with more than 5 years of experience are usually preferred as they have a deeper understanding of the role and its responsibilities.

They often have a background in overseeing large-scale events, managing teams, and creating entertainment programs.

Those with over 7 to 10 years of experience often hold senior positions in the industry and have demonstrated strong leadership skills.

They are usually equipped to handle crisis management, budgeting, and strategic planning for onboard entertainment.

Such candidates may also be responsible for training and mentoring new team members.

In addition, a degree in hospitality management, event management, or a related field is often required.

Fluency in multiple languages and the ability to work in a multicultural environment can also be beneficial for this role.

 

Onboard Entertainment Manager Education and Training Requirements

Onboard Entertainment Managers typically have a bachelor’s degree in entertainment management, hospitality management, or a related field.

They should have a strong background in event planning and management, customer service, and familiarity with the entertainment industry.

Experience in the cruise industry is often highly preferred, given the unique environment in which they operate.

Advanced degrees, such as a master’s in hospitality or business management, could provide additional opportunities and potential for growth within the industry.

In addition to formal education, Onboard Entertainment Managers often need significant hands-on experience in the hospitality or entertainment industry.

This could include positions such as event coordinators, activity directors, or other related roles.

Certifications in event management, customer service, or related fields may also be beneficial.

These certifications provide evidence of a candidate’s professional commitment and expertise in their field.

Continuous learning and staying updated on the latest trends and developments in the entertainment and hospitality industry is also a key requirement for this role.

 

Onboard Entertainment Manager Salary Expectations

The average salary for an Onboard Entertainment Manager is approximately $52,000 (USD) per year.

However, the salary can greatly vary depending on the specific industry, the size and prestige of the vessel, and the individual’s level of experience and expertise.

Additionally, geographic location and the employing company can also significantly influence the compensation package.

 

Onboard Entertainment Manager Job Description FAQs

What skills does an Onboard Entertainment Manager need?

An Onboard Entertainment Manager needs to be highly organized, have excellent communication skills, and a strong understanding of entertainment programming.

They must have a keen eye for talent and the ability to manage multiple tasks simultaneously.

They should also have great leadership skills to manage their team and excellent problem-solving skills to handle any issues that may arise.

 

Do Onboard Entertainment Managers need a degree?

Onboard Entertainment Managers typically need a bachelor’s degree in hospitality, event management, business administration or a related field.

Some cruise lines may require additional certification or training in entertainment management.

However, substantial experience in the field of entertainment and event management can sometimes substitute for formal education.

 

What should you look for in an Onboard Entertainment Manager resume?

On an Onboard Entertainment Manager’s resume, look for a strong background in entertainment, event planning, or hospitality.

Experience managing a team, coordinating events, and handling guest complaints are also important.

Additional skills to look for include budget management, talent recruitment, and negotiation skills.

Experience in a maritime environment, such as on a cruise ship, can also be beneficial.

 

What qualities make a good Onboard Entertainment Manager?

A good Onboard Entertainment Manager is creative, passionate about entertainment, and has a keen eye for detail.

They should be excellent leaders, capable of motivating and managing a diverse team.

They should also have strong problem-solving skills, the ability to work under pressure, and excellent interpersonal skills to liaise with performers, crew, and guests.

 

What are the daily duties of an Onboard Entertainment Manager?

Onboard Entertainment Managers oversee the daily operations of the entertainment department on a cruise ship.

This includes managing and scheduling staff, overseeing performances, liaising with performers, organizing events and activities, managing the entertainment budget, and ensuring guest satisfaction.

They may also need to address any guest complaints or issues related to entertainment on the ship.

 

Conclusion

So there you have it.

Today, we’ve given you a backstage pass to the world of an onboard entertainment manager.

Surprised?

It’s not just about planning and coordinating events.

It’s about creating unforgettable experiences and memories for guests, one event at a time.

With our go-to onboard entertainment manager job description template and real-world examples, you’re all set to make your mark.

But why not dig a little deeper?

Immerse yourself with our job description generator. It’s your next step to creating captivating job listings or polishing your resume to perfection.

Remember:

Every event is a part of a greater journey.

Let’s create those memorable journeys. Together.

How to Become an Onboard Entertainment Manager (Complete Guide)

Work with Wonders: Enjoyable Jobs That Are Always Exciting

Beyond Bots: Jobs That Defy the Rise of Automation

Risky Business: The Unseen World of Dangerous Occupations

The Strange Side of Success: Weird Jobs That Actually Pay