Online Gaming Community Manager Job Description [Updated for 2025]

In the era of virtual connectivity, the need for Online Gaming Community Managers is ever increasing.

As online gaming evolves, the demand for skilled individuals who can cultivate, maintain, and foster our virtual communities grows stronger.

But let’s delve deeper: What is really expected from an Online Gaming Community Manager?

Whether you are:

• A job seeker aiming to understand the core responsibilities of this role,
• A recruiter trying to outline the perfect candidate,
• Or simply fascinated by the dynamics of online gaming communities,

You’ve come to the right place.

Today, we present a customizable Online Gaming Community Manager job description template, crafted for effortless posting on job boards or career sites.

Let’s dive in.

Online Gaming Community Manager Duties and Responsibilities

Online Gaming Community Managers are responsible for interacting with gaming communities, answering queries, and ensuring a safe and conducive environment for all players.

They use their knowledge of the game and the community to bridge the gap between the company and the players.

Their duties and responsibilities include:

• Engage with the gaming community across various platforms such as forums, social media, and in-game chats
• Monitor and respond to feedback, queries, and complaints in a timely and professional manner
• Create engaging content and organize community events to keep players interested and active
• Moderate the community to ensure that all interactions are respectful and follow community guidelines
• Communicate effectively with the development team about community feedback, suggestions, and issues
• Develop and manage strategies to grow the community and improve player experience
• Monitor and analyze community metrics to measure the effectiveness of community initiatives
• Establish and maintain relationships with influential gamers, streamers, and community figures
• Stay informed about industry trends, new games, and competitor communities

 

Online Gaming Community Manager Job Description Template

Job Brief

We are seeking a dynamic and dedicated Online Gaming Community Manager to join our team.

The candidate will be responsible for developing and maintaining strong relationships within the online gaming community, fostering player engagement and ensuring a positive gaming environment.

The ideal candidate should have a strong understanding of online gaming culture, experience with community engagement, and excellent communication skills.

Ultimately, the role of the Online Gaming Community Manager is to serve as the liaison between our company and the gaming community, promoting our games, responding to feedback, and creating a positive and inclusive environment for all players.

 

Responsibilities

• Engage with the online gaming community on a regular basis
• Develop and execute community engagement strategies
• Create and manage online events to foster community spirit
• Monitor and respond to feedback and online reviews
• Manage and escalate community issues as necessary
• Work closely with the game development team to provide player feedback and insights
• Create engaging content for social media and community platforms
• Maintain an in-depth understanding of the gaming industry and community trends
• Ensure all community activities align with company policies and guidelines

 

Qualifications

• Proven work experience as an Online Gaming Community Manager or similar role
• Experience in creating engaging content for online communities
• Excellent communication skills
• Strong understanding of the online gaming community and culture
• Ability to handle and prioritize multiple tasks
• Experience with social media management and analytics tools
• Bachelor’s degree in Marketing, Communications, or related field

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Access to latest gaming technologies
• Opportunities for professional development in the gaming industry

 

Additional Information

• Job Title: Online Gaming Community Manager
• Work Environment: Office setting with options for remote work. May be required to work irregular hours due to global gaming community.
• Reporting Structure: Reports to the Head of Community Management or Marketing Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $49,000 minimum to $72,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does an Online Gaming Community Manager Do?

Online Gaming Community Managers typically work for game development companies, game publishing companies, or may be hired by major game communities.

Their role is to manage and grow the online community of a specific game or a series of games.

They foster an engaging and interactive environment, where they might use forums, social media platforms, in-game chat, and other digital platforms to interact with the game’s audience.

They are responsible for moderating discussions, ensuring community guidelines are being followed, and addressing and resolving any conflicts that may arise within the community.

Online Gaming Community Managers also serve as the bridge between the game developers and the players, often relaying feedback and suggestions from the community to the development team.

They may work closely with the marketing team to promote updates, releases, and events related to the game.

In addition, they may be required to organize and host community events, such as gaming tournaments, livestreams, and Q&A sessions with developers, to foster engagement and strengthen the community.

Their primary goal is to ensure a positive and inclusive gaming environment, increase player retention, and help improve the overall gaming experience based on community feedback.

 

Online Gaming Community Manager Qualifications and Skills

An online gaming community manager should possess a unique blend of skills and qualifications that enable them to foster a positive, inclusive, and engaging community, including:

• Strong understanding and passion for the gaming industry, staying up-to-date with the latest trends, releases, and community sentiments.
• Excellent communication skills to effectively communicate with community members, address their concerns, and promote community engagement.
• Interpersonal skills to build and maintain positive relationships with community members, fostering a sense of unity and camaraderie.
• Experience with social media management to ensure effective communication and promotion across various platforms.
• Ability to manage and resolve conflicts in a fair and diplomatic manner, maintaining the overall health and positivity of the community.
• Strong organizational skills to coordinate community events, manage community content, and monitor and report on community metrics.
• Problem-solving skills to address any issues or challenges that arise within the community.
• Customer service skills to understand and respond to community needs, ensuring a positive experience for all members.
• Technical knowledge of online gaming platforms and systems to assist and guide community members when necessary.

 

Online Gaming Community Manager Experience Requirements

An Online Gaming Community Manager is typically required to have 1 to 2 years of experience in community management, customer service, or a related field.

This experience could be gained through roles such as Social Media Coordinator, Customer Support Representative, or Community Moderator in the gaming industry.

Candidates with at least 2 years of experience should demonstrate a working knowledge of the online gaming industry, gaming communities, and popular social media platforms.

Experience with moderating online forums, managing discord servers, or coordinating in-game events is often beneficial.

Those with more than 3 to 4 years of experience often have a deeper understanding of community engagement strategies and player support.

They may also have experience in handling community crises and conducting market research to understand community needs and trends.

Candidates with over 5 years of experience might possess leadership or managerial skills, having led teams in previous roles.

They could be suitable for senior community management positions or team leader roles, overseeing multiple community managers or coordinators in larger gaming companies.

Moreover, a successful Online Gaming Community Manager should also be an active gamer with a passion for understanding the player’s perspective, and ideally, they would have hands-on experience with the game they would be managing.

 

Online Gaming Community Manager Education and Training Requirements

Online Gaming Community Managers typically hold a bachelor’s degree in communication, marketing, business administration, or a related field.

They should possess strong knowledge and understanding of the gaming industry, with many having experience as gamers themselves.

This is crucial for interacting with the community and understanding their needs and concerns.

Alongside this, Community Managers often need to have experience with customer service, as they are regularly interacting with members of the gaming community.

This can range from responding to feedback to managing disputes within the community.

Knowledge in digital marketing and social media platforms is also beneficial, as these are the common platforms used to engage with the gaming community.

Some employers may also prefer candidates with a background in public relations, journalism, or media studies.

While not a strict requirement, a master’s degree in business administration or a related field can be beneficial, especially for those seeking leadership roles within community management.

Additional certifications in social media management, customer service, or digital marketing can also be helpful and demonstrate a candidate’s commitment to their professional development.

A deep understanding of the legal aspects of online gaming, such as content usage and user privacy, is also valuable.

Some companies may require a certification or proven knowledge in these areas.

Finally, fluency in multiple languages can be a strong advantage, as online gaming communities are often global and include players from around the world.

 

Online Gaming Community Manager Salary Expectations

An Online Gaming Community Manager earns an average salary of $50,061 (USD) per year.

However, the actual earnings can fluctuate based on factors such as the level of experience, the size of the community managed, the specific gaming company, and the geographical location.

 

Online Gaming Community Manager Job Description FAQs

What skills does an Online Gaming Community Manager need?

An Online Gaming Community Manager needs excellent communication and interpersonal skills to interact with the gaming community effectively.

They should be knowledgeable about the gaming industry, trends, and the specific games they manage.

They should also have good moderation and conflict resolution skills to handle disputes within the community.

Proficiency in social media management and customer service is a must, and a basic understanding of data analytics is beneficial.

 

Do Online Gaming Community Managers need a degree?

While not always mandatory, having a degree in fields like Communications, Marketing, or Game Development can be beneficial for an Online Gaming Community Manager.

However, relevant experience and a solid understanding of the gaming industry and community engagement are equally important.

Some companies might prioritize candidates with a proven track record of growing and managing large online communities, especially in the gaming sector.

 

What should you look for in an Online Gaming Community Manager’s resume?

Look for a robust understanding of the gaming industry, including experience playing or working with the games your company develops.

They should demonstrate success in managing and growing online communities, ideally in a gaming context.

Familiarity with community management tools, social media platforms, and customer service is essential.

Fluency in more than one language can be a bonus, as it allows for interaction with a broader range of community members.

 

What qualities make a good Online Gaming Community Manager?

A good Online Gaming Community Manager is passionate about gaming and understands the dynamics of online gaming communities.

They are excellent communicators who can engage with community members effectively and respectfully.

They must be proactive, creative, and capable of handling conflicts or issues that may arise in the community.

Being able to analyze community metrics and adapt strategies based on data is also a valuable quality.

 

Is it difficult to hire an Online Gaming Community Manager?

Finding the right Online Gaming Community Manager can be challenging as it requires a unique blend of skills and passion for gaming.

The candidate needs to have a deep understanding of the gaming community, excellent communication skills, and ideally, experience in managing online communities.

It’s essential to offer competitive salaries and benefits to attract top talent in this field.

 

Conclusion

So there you have it.

Today, we’ve given you a sneak peek into the thrilling world of an Online Gaming Community Manager.

And guess what?

It’s not all about playing games.

It’s about connecting, engaging, and building vibrant online communities, one game at a time.

With our meticulously designed Online Gaming Community Manager job description template and real-world examples, you’re ready to make that leap.

But why stop there?

Venture further with our job description generator. It’s your ultimate tool for creating precision-crafted job listings or enhancing your resume to perfection.

Remember:

Every game, every player, every interaction matters.

Let’s build these communities. Together.

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