Online Sales Consultant Job Description [Updated for 2025]

In today’s digital marketplace, the role of the online sales consultant is more crucial than ever.

As ecommerce continues to evolve, the demand for skilled professionals who can optimize, develop, and manage online sales strategies grows stronger.

But let’s delve deeper: What’s really expected from an online sales consultant?

Whether you are:

• A job seeker trying to understand the core of this role,
• A hiring manager outlining the perfect candidate,
• Or simply curious about the dynamics of online sales consulting,

You’ve landed at the right spot.

Today, we present a customizable online sales consultant job description template, tailored for straightforward posting on job boards or career sites.

Let’s dive right in.

Online Sales Consultant Duties and Responsibilities

Online Sales Consultants are responsible for managing online sales activities, ensuring that all aspects of the online sales process are conducted with a high level of professionalism and customer focus.

They use their understanding of digital platforms and marketing strategies to drive sales and growth.

They have the following duties and responsibilities:

• Work with clients to understand their needs and recommend appropriate products or services
• Manage online product listings and maintain up-to-date information
• Respond to customer inquiries via email, phone, or social media platforms
• Track and report on online sales activity and performance
• Develop and implement online marketing strategies to drive sales
• Coordinate with the logistics team to ensure timely delivery of products
• Manage customer complaints and returns, ensuring high levels of customer satisfaction
• Stay updated on new product launches and features, as well as promotional offers
• Participate in online forums or webinars to build brand reputation and expand client base
• Conduct market research to understand competitor activities and trends in online sales

 

Online Sales Consultant Job Description Template

Job Brief

We are looking for an engaging and driven Online Sales Consultant to join our team.

The Online Sales Consultant will be responsible for responding to customer inquiries promptly, providing product information, and helping customers make decisions about purchasing products or services.

Our ideal candidate has excellent communication skills, a strong sales background, and a customer-first mentality.

The role involves understanding our products and services, identifying potential customers, and converting leads into sales.

 

Responsibilities

• Respond to customer inquiries promptly and professionally
• Provide accurate product information to potential customers
• Convert leads into sales by helping customers make purchase decisions
• Track and report sales data
• Meet or exceed sales targets
• Develop and maintain relationships with customers
• Stay up-to-date with product knowledge and industry trends
• Collaborate with the marketing team to improve product visibility and sales

 

Qualifications

• Proven work experience as an Online Sales Consultant or similar role
• Excellent communication and negotiation skills
• Strong understanding of sales principles and customer service practices
• Proficient in relevant computer applications and platforms
• Knowledge of customer behavior and market trends
• High school diploma; BSc/BA will be a plus

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Paid time off
• Commission-based pay
• Professional development opportunities

 

Additional Information

• Job Title: Online Sales Consultant
• Work Environment: This role is fully remote with occasional meetings required. Candidates should have a quiet workspace with reliable internet access.
• Reporting Structure: Reports to the Online Sales Manager.
• Salary: Salary is commission-based, with additional incentives for reaching sales targets.
• Location: Remote
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does an Online Sales Consultant Do?

An Online Sales Consultant primarily works in the digital environment and is responsible for assisting customers during their purchasing process.

They interact with customers via various online platforms such as emails, live chats, social media, or video calls.

Their main aim is to facilitate a seamless buying experience for the customers and to increase the company’s sales.

Online Sales Consultants give detailed information about the products or services that their company provides.

They answer any queries, address any concerns, and provide solutions to any problems that the customers might face during their purchase.

They are also responsible for identifying potential leads and converting these into successful sales, by understanding the customers’ needs and recommending the most suitable products or services.

Online Sales Consultants often liaise with internal teams, such as marketing and product development, to stay updated about the latest products and promotional offers.

They use this knowledge to upsell and cross-sell products, thereby maximizing the company’s revenue.

In addition to sales, they also monitor and report on customer satisfaction, buying trends, and market competition.

This valuable feedback can be used to improve the company’s product offerings and sales strategies.

 

Online Sales Consultant Qualifications and Skills

Online Sales Consultants utilize a mix of technical, communication, and business acumen to drive sales performance online, such as:

• Solid understanding of the online sales process and principles to apply effective strategies and techniques for boosting sales.
• Excellent communication skills to effectively interact with customers, understand their needs, and provide comprehensive product or service information.
• Strong understanding of online marketing channels and platforms to market and sell products or services effectively over the internet.
• Ability to work in a fast-paced, digital environment using good organization and multitasking skills.
• Excellent negotiation and persuasion skills to convert potential clients into customers and close sales.
• Technical knowledge in using Customer Relationship Management (CRM) tools and other sales software to track sales data and customer interaction.
• Problem-solving skills to identify sales obstacles and devise effective solutions to overcome them.
• Customer service skills to build strong relationships with customers, ensuring their satisfaction and loyalty.
• Knowledge of e-commerce trends, best practices, and emerging technologies to keep up with the competitive online sales landscape.

 

Online Sales Consultant Experience Requirements

Entry-level Online Sales Consultants often have 1 to 2 years of experience, typically gained through roles in customer service, marketing, or sales.

This can include internships or part-time roles.

Candidates can also gain relevant experience by working in positions such as Retail Sales Associate, E-commerce Specialist, or Customer Service Representative.

These roles help them understand the dynamics of engaging with customers and selling products or services effectively.

Online Sales Consultants with more than 3 years of experience often have honed their skills in sales strategy and customer engagement, often in roles like Sales Representative or Account Manager.

They have deeper insights into the sales process, customer behavior, and online market trends.

Those with over 5 years of experience are likely to have leadership experience and may have supervised or managed a team.

They are well-versed in online sales strategies and have a strong understanding of e-commerce platforms and digital marketing trends.

This makes them suitable for senior or managerial roles within the online sales team.

Moreover, all Online Sales Consultants should ideally have experience with CRM systems and proficiency in online communication tools.

Being knowledgeable about the product or service being sold is also crucial.

 

Online Sales Consultant Education and Training Requirements

Online Sales Consultants generally have a bachelor’s degree in marketing, business administration, or a related field.

They are expected to have a strong understanding of sales principles and customer relationship management.

A background in e-commerce or digital marketing can also be beneficial.

Knowledge about the product or industry they are selling in, is essential.

Hence, additional training and certification in the relevant product or industry field may be required.

They also need to possess strong computer skills and be familiar with various online sales platforms, CRMs and data analysis tools.

Some employers may require knowledge of specific software or systems, so additional training or certification in these could be an advantage.

Online sales consultants should also have excellent communication skills, and there might be a requirement for courses in communication or public relations.

Further, given the dynamic nature of the internet and digital sales trends, continuous learning and regular upskilling are highly recommended to stay competitive in the field.

Some employers may prefer candidates with a master’s degree in business administration (MBA) or marketing, especially for more senior roles.

Additional certifications from recognized sales or marketing institutions, demonstrating advanced sales strategies and techniques, could also enhance job prospects and career growth.

 

Online Sales Consultant Salary Expectations

The average salary for an Online Sales Consultant is $53,814 (USD) per year.

However, this can vary greatly based on factors such as years of experience, the scale of the company, industry, and location.

 

Online Sales Consultant Job Description FAQs

What skills does an Online Sales Consultant need?

Online Sales Consultants should possess strong communication and customer service skills to interact effectively with clients.

They should have good knowledge of e-commerce platforms and online sales techniques.

Additionally, they should be comfortable using CRM software and have a basic understanding of digital marketing and SEO principles.

Proficiency in maintaining customer relationships and closing sales in an online environment is crucial.

 

Do Online Sales Consultants need a degree?

A degree is not always necessary, but a bachelor’s degree in marketing, business, or a related field can be beneficial.

More important is having relevant experience in online sales or digital marketing.

Training in e-commerce platforms, digital marketing, or customer relationship management software can also be advantageous.

 

What should you look for in an Online Sales Consultant resume?

Look for demonstrated experience in an online sales environment.

This can include experiences in e-commerce, digital marketing, customer relationship management, and SEO.

It’s beneficial if the candidate has experience in your industry.

Proficiency in using CRM software and a track record of achieving sales targets are also desirable.

 

What qualities make a good Online Sales Consultant?

A good Online Sales Consultant is proactive and customer-oriented.

They should be able to quickly understand customer needs and suggest suitable products or solutions.

They should also be comfortable working with targets and possess strong negotiation skills.

Excellent problem-solving abilities, resilience, and adaptability in a fast-paced online sales environment are also important.

 

What are the daily duties of an Online Sales Consultant?

Daily duties of an Online Sales Consultant may include identifying and contacting potential customers, responding to customer queries, demonstrating product features, and closing sales.

They may also be involved in maintaining customer relationships, tracking sales data, and working with the marketing team to optimize online sales strategies.

Regularly updating product knowledge and staying abreast of digital marketing trends is also part of their daily routine.

 

Is it difficult to hire Online Sales Consultants?

Hiring Online Sales Consultants can be challenging because it requires finding individuals with a unique blend of sales acumen and digital skills.

It’s crucial to find someone who is comfortable working in an online environment, can use digital tools effectively, and has strong sales skills.

The competition for these individuals can be high, so it’s important to offer competitive salaries and benefits.

 

Conclusion

And there you have it.

Today, we have unveiled the real essence of being an online sales consultant.

Surprised?

It’s not just about selling products.

It’s about shaping the virtual marketplace, one sale at a time.

Armed with our reliable online sales consultant job description template and real-world examples, you’re ready to take the plunge.

But why limit yourself?

Go further with our job description generator. It’s your essential tool for creating precision-designed listings or perfecting your resume to a tee.

Remember:

Every sale is a part of the bigger picture.

Let’s shape that future. Together.

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