Order Entry Clerk Job Description [Updated for 2025]

order entry clerk job description

In today’s fast-paced business environment, the role of order entry clerks has taken center stage.

As the wheels of commerce continue to turn, there is a growing demand for meticulous and detail-oriented individuals who can manage, streamline, and secure our order entry processes.

But let’s dig deeper: What does an order entry clerk really do?

Whether you are:

  • A job seeker trying to understand the intricacies of this position,
  • A hiring manager mapping out the perfect candidate,
  • Or simply curious about the functions of order entry,

You’ve come to the right place.

Today, we are introducing a customizable Order Entry Clerk job description template, designed for effortless posting on job boards or career websites.

Let’s dive in.

Order Entry Clerk Duties and Responsibilities

Order Entry Clerks handle the administrative tasks of processing customer orders and ensuring the accuracy of entered data.

They also maintain communication with customers regarding their orders.

The duties and responsibilities of an Order Entry Clerk include:

  • Entering customer orders into the company’s database accurately and promptly
  • Reviewing orders for accuracy and completeness before processing
  • Verifying customer information and payment details
  • Communicating with customers to confirm order details and address any discrepancies or issues
  • Ensuring product availability and coordinating with other departments to facilitate order fulfillment
  • Updating customer records with order details
  • Resolving order-related issues and escalating complex issues to the appropriate personnel
  • Generating order reports and maintaining accurate records of all transactions
  • Participating in inventory control activities, as required
  • Providing excellent customer service and answering customer inquiries related to their orders

 

Order Entry Clerk Job Description Template

Job Brief

We are seeking a detail-oriented Order Entry Clerk to process our customer orders.

The Order Entry Clerk responsibilities include entering customer orders into our database, reviewing orders for accuracy, resolving discrepancies, and providing order confirmations to customers.

Our ideal candidate has excellent data entry skills, a customer service mindset, and the ability to work in a fast-paced environment.

The role of the Order Entry Clerk is to ensure all customer orders are entered accurately and in a timely manner.

 

Responsibilities

  • Enter customer orders into database accurately and promptly
  • Verify order details for accuracy and completeness
  • Provide order confirmations to customers
  • Communicate with customers to resolve order discrepancies
  • Maintain detailed and organized records of orders
  • Collaborate with sales and warehouse teams to ensure order fulfillment
  • Provide exceptional customer service
  • Perform other administrative tasks as required

 

Qualifications

  • Proven work experience as an Order Entry Clerk, Sales Administrator, or similar role
  • Proficiency in data entry and management
  • Proficient in MS Office Suite, particularly MS Excel
  • Excellent communication and customer service skills
  • Strong attention to detail and accuracy
  • Ability to work in a fast-paced, deadline-driven environment
  • High school diploma or equivalent

 

Benefits

  • 401(k)
  • Health insurance
  • Dental insurance
  • Retirement plan
  • Paid time off
  • Opportunities for professional development

 

Additional Information

  • Job Title: Order Entry Clerk
  • Work Environment: Office setting. Some overtime may be required during peak business periods.
  • Reporting Structure: Reports to the Sales Manager or Order Entry Supervisor.
  • Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
  • Pay Range: $30,000 minimum to $45,000 maximum
  • Location: [City, State] (specify the location or indicate if remote)
  • Employment Type: Full-time
  • Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
  • Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does an Order Entry Clerk Do?

Order Entry Clerks primarily work for corporations across a variety of sectors, including retail, manufacturing, and business services.

They can also work as part of administrative teams in large organizations or independently for smaller businesses.

Their main responsibility is to input customer orders into the company’s database or order tracking system.

They ensure that all details are correctly entered and updated, including product details, shipping information, and payment methods.

Order Entry Clerks work closely with sales and customer service teams to address any queries or issues related to orders.

They also liaise with inventory management to check stock levels and product availability.

Their role involves a significant amount of data entry and organization, requiring a keen eye for detail and accuracy.

In addition to order entry, they may also handle customer communications, provide order status updates, and assist in resolving any order discrepancies.

They play a crucial role in the ordering process, ensuring a smooth transition from the customer placing an order to the order’s fulfillment and delivery.

 

Order Entry Clerk Qualifications and Skills

Order Entry Clerks require a blend of technical skills, soft skills and industry knowledge to effectively manage customer orders and maintain an efficient operation, including:

  • Excellent data entry skills to ensure accurate and efficient entry of customer orders into the company’s system
  • Attention to detail to accurately process orders and to spot any errors or inconsistencies in order data
  • Strong communication skills to liaise with customers, suppliers, and the internal team, ensuring all parties have up-to-date and correct information
  • Good customer service skills to handle customer inquiries and complaints, providing them with a high-quality, professional service experience
  • Ability to work well under pressure, managing high volumes of orders while maintaining accuracy and speed
  • Proficiency with various software applications, including spreadsheets and database systems, to manage and track orders
  • Problem-solving skills to effectively handle any issues that may arise during the order entry process
  • Organizational skills to keep track of multiple orders and tasks at once, ensuring all are completed in a timely manner

 

Order Entry Clerk Experience Requirements

Order Entry Clerks are typically entry-level positions and may require minimal professional experience.

However, having 1 to 2 years of experience in an administrative or clerical role can be advantageous.

This experience can often be gained through internships, part-time roles, or summer jobs during school.

Candidates with more than 2 years of experience in order entry or similar roles usually have honed their skills in data entry, customer service, and order processing.

They may also have gained experience using order management systems and office software, such as Microsoft Office.

Those with over 5 years of experience might have assumed responsibilities such as overseeing and training other clerks, managing and resolving complex order issues, or developing strategies to improve order processing efficiency.

At this level, they might be prepared to step into a supervisory or managerial role within the order processing or administrative department.

 

Order Entry Clerk Education and Training Requirements

Order Entry Clerks typically require a high school diploma or equivalent as a minimum educational requirement.

They are expected to have basic computer and data entry skills.

Familiarity with specific software may be required, depending on the employer.

Strong attention to detail and accuracy is essential for this role, so any educational or training programs that hone these skills can be beneficial.

Some employers may prefer candidates with previous customer service or order processing experience.

Further, they often need to have strong communication skills to interact with customers, suppliers, and other staff members.

Therefore, coursework or training in business communication can be advantageous.

Although not required, acquiring a certification in data entry, customer service, or related fields can provide an advantage in the job market.

It can demonstrate a candidate’s commitment to the role and their skill level.

On-the-job training is typically provided to help Order Entry Clerks learn company-specific software and procedures.

This training is usually supervised by a manager or a more experienced clerk.

 

Order Entry Clerk Salary Expectations

An Order Entry Clerk earns an average salary of $32,950 (USD) per year.

The actual income can fluctuate depending on factors such as level of experience, geographic location, and the size and industry of the employing company.

 

Order Entry Clerk Job Description FAQs

What skills does an Order Entry Clerk need?

Order Entry Clerks require strong data entry skills, including typing speed and accuracy.

They should be proficient in using computers and software applications like Microsoft Office.

Attention to detail is crucial in this role to ensure the accuracy of orders.

Additionally, they should have good communication skills for interacting with customers and other team members.

 

Do Order Entry Clerks need a degree?

A high school diploma or equivalent is typically the minimum educational requirement for an Order Entry Clerk.

However, some employers may prefer candidates with an associate’s degree or higher, particularly in fields such as business administration or a related field.

Previous experience in a similar role may also be beneficial.

 

What should you look for in an Order Entry Clerk resume?

A good resume for an Order Entry Clerk should demonstrate proficiency in data entry and computer skills.

Look for experience in customer service or working in a fast-paced office environment.

Any certifications related to data entry or office administration can also be a plus.

Make sure to verify the candidate’s ability to pay attention to detail and multitask effectively.

 

What qualities make a good Order Entry Clerk?

An effective Order Entry Clerk is detail-oriented and accurate, ensuring that order information is correctly entered and processed.

They are organized and can multitask, handling multiple orders simultaneously without errors.

Good communication skills are essential, as they often have to interact with customers or other team members.

They should also be adept at problem-solving, to address any issues that may arise during the order entry process.

 

Are there advancement opportunities for Order Entry Clerks?

Yes, there are advancement opportunities for Order Entry Clerks.

With experience and additional skills, they may move into roles such as Order Management Specialist, Order Entry Supervisor, or Customer Service Manager.

Some clerks may also choose to pursue further education to advance into roles in operations or supply chain management.

 

Conclusion

And there you have it.

Today, we’ve unraveled the mystery behind what it truly means to be an order entry clerk.

And guess what?

It’s not just about entering data.

It’s about being the backbone of business operations, one order at a time.

With our tailored order entry clerk job description template and real-world examples, you’re ready to make your move.

But why stop there?

Dive deeper with our job description generator. It’s your next step to creating detailed job listings or polishing your resume to perfection.

Remember:

Every order processed efficiently is part of the company’s success.

Let’s achieve that success. Together.

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