Packing and Fulfillment Coordinator Job Description [Updated for 2025]

In the fast-paced world of logistics, the role of a Packing and Fulfillment Coordinator is increasingly significant.

As global commerce continues to grow, the demand for skilled professionals who can streamline, manage, and ensure the efficiency of our logistical operations also increases.

But let’s delve deeper: What’s really expected from a Packing and Fulfillment Coordinator?

Whether you are:

• A job seeker trying to understand the core responsibilities of this role,
• A hiring manager outlining the perfect candidate,
• Or simply curious about the ins and outs of packing and fulfillment coordination,

You’ve come to the right place.

Today, we present a customizable Packing and Fulfillment Coordinator job description template, designed for easy posting on job boards or career sites.

Let’s get started.

Packing and Fulfillment Coordinator Duties and Responsibilities

Packing and Fulfillment Coordinators manage the process of getting a company’s product from the warehouse to the customer or retail store.

They ensure that products are packed properly and shipped out in a timely manner, minimizing damages and maximizing customer satisfaction.

The typical duties and responsibilities of a Packing and Fulfillment Coordinator include:

• Overseeing and managing the packing and shipping processes
• Ensuring orders are fulfilled accurately and on time
• Maintaining inventory of packing materials and supplies
• Coordinating with other departments like sales and customer service to resolve issues
• Inspecting packages to ensure they are not damaged and meet the company’s standards
• Generating and maintaining reports on packing and shipping activities
• Training and supervising packing staff
• Ensuring compliance with safety and health regulations
• Identifying ways to improve packing and shipping processes
• Coordinating with freight companies and couriers for shipping

 

Packing and Fulfillment Coordinator Job Description Template

Job Brief

We are seeking a meticulous and organized Packing and Fulfillment Coordinator to manage our product packing and order fulfillment processes.

This role involves coordinating packing staff, overseeing inventory and storage, packing products, and ensuring orders are shipped in a timely manner.

The ideal candidate is detail-oriented, can handle a fast-paced environment, and has strong organizational and communication skills.

 

Responsibilities

• Coordinate and oversee the packing and shipping process of products.
• Maintain accurate records of inventory, including regular auditing.
• Ensure orders are packed accurately and shipped to the correct destination within the stipulated time.
• Work closely with other teams (such as sales and customer service) to ensure smooth operations.
• Oversee the maintenance and organization of warehouse and packing materials.
• Develop strategies to increase efficiency in the packing and shipping processes.
• Monitor and report any issues or discrepancies to management.
• Comply with safety and quality control standards.

 

Qualifications

• Prior experience in a warehouse, shipping, or fulfillment role.
• Knowledge of packing procedures, documentation, and inventory control.
• Excellent organizational and multitasking abilities.
• Strong communication and teamwork skills.
• Ability to lift heavy items and operate warehouse machinery safely.
• High school diploma or equivalent. A degree in logistics or a related field is a plus.

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Opportunities for advancement

 

Additional Information

• Job Title: Packing and Fulfillment Coordinator
• Work Environment: This position is based in our warehouse and involves physical activity, including lifting, bending and standing for long periods.
• Reporting Structure: Reports to the Warehouse Manager.
• Salary: Salary is based on candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $30,000 minimum to $45,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Packing and Fulfillment Coordinator Do?

Packing and Fulfillment Coordinators are responsible for overseeing the process of preparing and delivering products or orders for a company.

They can work in various industries like e-commerce, retail, or manufacturing.

They coordinate the packing of goods, ensuring that products are properly and securely packaged according to company standards and shipping regulations.

They also oversee the correct labeling of packages with details like addresses, product descriptions, and tracking numbers.

Fulfillment Coordinators manage the shipping process, which includes arranging for pick-up or drop-off of packages, tracking deliveries, and addressing any issues that may arise during the shipping process.

They work closely with delivery teams or shipping companies to ensure timely delivery of packages.

They also maintain inventory, making sure that the stock levels are adequate to meet customer demands.

If products are running low, they may be responsible for placing orders to replenish stock.

Furthermore, Packing and Fulfillment Coordinators are responsible for managing and updating the order database, ensuring that all customer orders are correctly recorded and processed.

This includes dealing with any returned items, processing refunds, or handling complaints.

Lastly, they often manage a team, directing packers and shipping staff, ensuring they adhere to safety regulations and maintain a clean and organized work environment.

They are typically involved in the hiring, training, and performance evaluation of their team members.

 

Packing and Fulfillment Coordinator Qualifications and Skills

A Packing and Fulfillment Coordinator should possess a combination of technical, organizational and interpersonal skills that align with the job description, such as:

• Organization skills are crucial to keep track of inventory and to ensure all orders are packed and dispatched correctly and on time.
• Attention to detail is necessary to ensure every order is filled accurately, and any discrepancies are noted and rectified swiftly.
• Physical stamina and strength to carry, move and pack goods, which may involve lifting heavy items.
• Time management skills to ensure efficient fulfillment of orders, while also handling any unexpected delays or problems.
• Communication skills to effectively liaise with team members, supervisors, and other departments, as well as to report on inventory or delivery issues.
• Problem-solving skills to identify issues with packing processes and come up with practical solutions.
• Technical skills for using computer systems to input data, manage inventory, and track shipments.
• Customer service skills to handle any direct interactions with customers, such as addressing complaints or answering queries about delivery times or processes.

 

Packing and Fulfillment Coordinator Experience Requirements

Packing and Fulfillment Coordinators often start their careers in entry-level roles in the warehousing or logistics industry.

They may gain experience as a warehouse operative, inventory clerk, or shipping assistant, roles which provide them with a comprehensive understanding of the supply chain process.

Minimum experience for this role can range from 1 to 2 years in a related field, with responsibilities that may include inventory management, order picking, or product packing.

Practical experience in using warehouse equipment like pallet jacks, forklifts, and wrapping machines is also beneficial.

Candidates with more than 3 years of experience often have a broader knowledge of the warehousing and logistics operations.

They are likely to have developed key skills in areas such as inventory control, order management, and supplier coordination.

Those with over 5 years of experience in the field are usually considered for senior or managerial roles.

They are expected to have gained leadership experience, overseeing teams, coordinating with suppliers, and managing complex supply chain processes.

These individuals are also likely to have experience using warehouse management systems and other related software.

 

Packing and Fulfillment Coordinator Education and Training Requirements

Packing and Fulfillment Coordinators typically require a high school diploma or equivalent.

They should have knowledge of the supply chain process, warehousing, and inventory control techniques.

This could be acquired through on-the-job training, vocational training programs or relevant courses.

Knowledge of safety regulations and standard operating procedures within a warehouse setting are also necessary.

Some employers may prefer candidates with an associate or bachelor’s degree in business administration, supply chain management, or a related field.

Proficiency in using warehouse management software and other computer systems is often desirable.

Although not compulsory, certifications in areas such as warehouse management, inventory control, or logistics could provide a competitive edge for candidates.

Experience in a similar role or environment is often required, including the ability to operate forklifts, pallet jacks, and other warehouse equipment.

Good physical stamina is often a necessity due to the physical nature of the work involved, including lifting heavy items and being on one’s feet for extended periods.

Finally, strong organizational and communication skills are essential to coordinate efficiently between different teams and departments.

 

Packing and Fulfillment Coordinator Salary Expectations

A Packing and Fulfillment Coordinator earns an average salary of $43,600 (USD) per year.

The earnings may fluctuate based on the individual’s experience, the location, and the company they work for.

 

Packing and Fulfillment Coordinator Job Description FAQs

What skills does a Packing and Fulfillment Coordinator need?

A Packing and Fulfillment Coordinator should have good organizational and multitasking skills, as they often need to track and manage multiple orders simultaneously.

They should also possess strong attention to detail to ensure accurate packing and shipping of products.

Basic computer skills are also required to manage inventory databases and process orders.

 

Do Packing and Fulfillment Coordinators need a degree?

While a degree is not typically required for a Packing and Fulfillment Coordinator, having a diploma or certificate in logistics, business administration, or a related field can be beneficial.

Experience in warehouse operations or logistics is often more important than formal education for this role.

 

What should you look for in a Packing and Fulfillment Coordinator’s resume?

Look for experience in warehouse operations, inventory management, and logistics.

Proficiency in using warehouse management software and other relevant computer systems is also desirable.

The resume should highlight the candidate’s ability to manage multiple tasks, meet deadlines, and work in a team environment.

 

What qualities make a good Packing and Fulfillment Coordinator?

A good Packing and Fulfillment Coordinator is reliable, organized, and able to work under pressure.

They should have a good understanding of inventory management and be comfortable working with warehouse management software.

Strong problem-solving skills and the ability to communicate effectively with various stakeholders, like suppliers and delivery personnel, are also important.

 

What are the daily duties of a Packing and Fulfillment Coordinator?

A Packing and Fulfillment Coordinator typically starts the day by reviewing orders and planning the packing and shipping schedule.

They coordinate with warehouse staff to ensure all products are properly packed and ready for shipment.

Throughout the day, they monitor the status of orders, update inventory records, and handle any issues related to packing and shipping.

They also coordinate with delivery services to ensure timely delivery of products.

 

Conclusion

And there we have it.

Today, we’ve unpacked the realities of what it means to be a packing and fulfillment coordinator.

Surprise, surprise?

It’s not just about packing boxes.

It’s about orchestrating the smooth flow of goods, one order at a time.

Our in-depth packing and fulfillment coordinator job description template and real-life examples have given you the tools you need to take the next step.

But why halt your journey here?

Immerse yourself further with our job description generator. It’s your key to creating precise, compelling job listings or sharpening your resume to perfection.

Keep this in mind:

Every packed order is a piece of a larger puzzle.

Let’s solve that puzzle. Together.

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