Part-time Customer Service Advisor Job Description [Updated for 2025]

In today’s customer-centric era, the importance of part-time customer service advisors is paramount.

As businesses evolve, the demand for skilled individuals who can nurture, support, and safeguard customer relationships grows exponentially.

So let’s delve deeper: What does a part-time customer service advisor truly do?

Whether you are:

• A job seeker eager to understand the nuances of this role,
• A hiring manager looking to outline the perfect candidate,
• Or simply curious about the dynamics of customer service,

You’ve come to the right place.

We are about to present a customizable part-time customer service advisor job description template, designed for effortless posting on job boards or career sites.

Let’s dive straight in.

Part-time Customer Service Advisor Duties and Responsibilities

Part-time Customer Service Advisors play a crucial role in providing support and advice to customers, ensuring their needs and queries are addressed efficiently and effectively.

They are responsible for maintaining customer satisfaction and promoting the company’s products and services.

Their duties and responsibilities include:

• Responding to customer inquiries via phone, email, or in person
• Providing information about products, services, and policies to customers
• Addressing and resolving customer complaints in a timely and professional manner
• Building and maintaining strong customer relationships through excellent customer service
• Identifying and escalating issues to supervisors or relevant departments when necessary
• Processing orders, returns, and exchanges for customers
• Maintaining records of customer interactions and transactions
• Contributing to team efforts by accomplishing related tasks as needed
• Participating in training and development sessions to improve customer service skills

 

Part-time Customer Service Advisor Job Description Template

Job Brief

We are seeking a part-time Customer Service Advisor who is passionate about providing excellent service to our customers.

As a Customer Service Advisor, your main responsibility will be to handle inbound calls and inquiries, providing product information, handling complaints, and resolving issues promptly and professionally.

Our ideal candidate is a good communicator with a customer-centric approach, able to work independently and in a team.

 

Responsibilities

• Responding to customer inquiries and complaints via phone, email or social media
• Providing product information to customers
• Resolving customer issues and ensuring their satisfaction
• Processing orders, forms, applications, and requests
• Keeping records of customer interactions, transactions, comments, and complaints
• Communicating and coordinating with colleagues as necessary
• Providing feedback on the efficiency of the customer service process
• Ensure customer satisfaction and provide professional customer support

 

Qualifications

• Proven customer support experience
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma or equivalent; higher education degree preferred

 

Benefits

• Flexible schedule
• Employee discount
• Professional development opportunities

 

Additional Information

• Job Title: Part-time Customer Service Advisor
• Work Environment: Office setting with potential options for remote work. Some weekend or evening hours may be required.
• Reporting Structure: Reports to the Customer Service Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $15 to $20 per hour
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Part-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Part-time Customer Service Advisor Do?

A Part-time Customer Service Advisor is an essential part of a company’s customer relations team, and can work in a wide variety of industries such as retail, financial services, and telecommunications among others.

Their primary role is to interact with customers on behalf of the company.

They provide information about products and services, answer customer inquiries, and resolve any customer complaints.

Part-time Customer Service Advisors often communicate with customers through a variety of means including telephone, email, online chat, or face-to-face.

They must possess strong communication skills and a patient demeanor to handle challenging customer situations.

They may also handle administrative tasks such as processing returns or exchanges, managing customer accounts, or tracking customer interactions and complaints for improvement of the company’s customer service.

Since they interact directly with the customers, Part-time Customer Service Advisors play a crucial role in improving customer satisfaction and loyalty, and indirectly contribute to the company’s overall revenue and growth.

 

Part-time Customer Service Advisor Qualifications and Skills

A Part-time Customer Service Advisor should possess a mix of technical, interpersonal, and communication skills, including:

• Exceptional communication skills to effectively interact with customers, understand their needs, and provide satisfactory solutions.
• Strong active listening skills to accurately comprehend customer queries and concerns.
• Good problem-solving skills to analyze issues and initiate effective resolutions.
• Patience and empathy to handle customers who may be frustrated or upset, ensuring a positive customer experience.
• Time management skills to efficiently respond to customer inquiries, manage multiple tasks simultaneously, and work within tight deadlines.
• Basic technical knowledge to navigate customer service software and databases, document customer interactions, and provide technical assistance if needed.
• Strong customer service skills to build and maintain long-term client relationships, promoting loyalty and satisfaction.
• Ability to work effectively in a team environment, supporting colleagues and contributing to a positive work environment.

 

Part-time Customer Service Advisor Experience Requirements

For the role of a Part-time Customer Service Advisor, the experience required may vary depending on the specific industry and company.

However, in general, candidates with a minimum of one year of experience in a customer service role are often preferred.

This experience can be gained through internships, part-time or full-time roles in retail, hospitality, call centers or other customer-facing roles.

Candidates who have worked in a similar industry may be particularly sought after, as they would already have a good understanding of the products, services or customer base of the company.

Those with more than 2 years of experience in a customer service role may have developed excellent communication skills, problem-solving abilities, and a strong understanding of how to handle different types of customers and situations.

Candidates with more than 3 years of experience might have also gained team leadership or supervisory experience, which is particularly valuable for those aiming for a senior or managerial role in customer service.

In addition, experience with customer service software, ticketing systems, and CRM platforms can also be a plus for those looking to become a Part-time Customer Service Advisor.

 

Part-time Customer Service Advisor Education and Training Requirements

A Part-time Customer Service Advisor typically requires a high school diploma or equivalent education.

Although not necessary, some employers may prefer candidates with an associate or bachelor’s degree, particularly in fields such as communications, business, or marketing.

Training in customer service, sales techniques, or conflict resolution would be advantageous.

Customer Service Advisors are expected to have excellent communication skills and the ability to use basic office software.

Hence, candidates may also benefit from courses or certificates in customer service management, computer literacy, or relevant software programs.

Furthermore, a background in a role dealing directly with customers, such as retail or hospitality, can be beneficial.

Employers often provide on-the-job training to newly hired advisors, focusing on company products and services, company culture, and specific communication strategies.

Continuing education and professional development are encouraged in this role to keep skills updated and to develop a deeper understanding of customer relations and business operations.

 

Part-time Customer Service Advisor Salary Expectations

A Part-time Customer Service Advisor can expect to earn an average wage of $13.00 (USD) per hour.

However, the actual earnings may vary depending on factors such as experience, skills, the size of the company, and the location of the job.

 

Part-time Customer Service Advisor Job Description FAQs

What skills does a part-time Customer Service Advisor need?

Part-time Customer Service Advisors should possess excellent communication and problem-solving skills to effectively address customers’ concerns and inquiries.

They should be patient, empathetic, and capable of handling stress, as dealing with customers can sometimes be challenging.

Basic computer literacy and familiarity with customer service software and tools are also crucial.

 

Do part-time Customer Service Advisors need a degree?

A degree is not always necessary for a part-time Customer Service Advisor role, but having one in fields like Business Administration, Marketing, or Communications can be beneficial.

However, employers often prioritize experience in customer service over formal education.

Some companies offer on-the-job training to equip their advisors with the necessary knowledge and skills.

 

What should you look for in a part-time Customer Service Advisor resume?

Firstly, look for any experience in customer service roles.

This shows that the candidate has a basic understanding of customer service principles.

Also, check for any skills that would be beneficial to the role, such as communication skills, problem-solving abilities, and computer proficiency.

Lastly, any experience in your specific industry can be a plus, as it means the candidate will likely have an easier time understanding your products or services.

 

What qualities make a good part-time Customer Service Advisor?

A good part-time Customer Service Advisor is patient, empathetic, and capable of maintaining a calm and positive demeanor even in challenging situations.

They should have excellent listening skills to fully understand the customer’s concerns, and problem-solving abilities to provide effective solutions.

They should also be reliable and flexible, as part-time roles often require working in shifts, during weekends, or holidays.

 

Is it challenging to hire a part-time Customer Service Advisor?

The challenge in hiring a part-time Customer Service Advisor often lies in finding candidates who can deliver excellent customer service consistently, despite the part-time nature of the role.

Since part-time advisors often work during peak hours or handle overflow, they need to be able to quickly adapt to high-pressure situations.

It’s also essential to find candidates who are flexible with their schedule, as part-time work often involves evening, weekend, or holiday shifts.

 

Conclusion

And there we have it.

Today, we’ve pulled back the curtain on what it genuinely means to be a part-time customer service advisor.

And you know what?

It’s not just about answering calls.

It’s about sculpting the customer’s experience, one interaction at a time.

With our comprehensive part-time customer service advisor job description template and real-world examples, you’re all geared up to make a step forward.

But why end here?

Go further with our job description generator. It’s your ideal tool for creating detailed job listings or polishing your resume to perfection.

Remember:

Every customer interaction is a part of the bigger customer journey.

Let’s shape that journey. Together.

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