Raw Material Supplier Technical Support Job Description [Updated for 2025]

In the manufacturing industry, the significance of raw material supplier technical support has never been more apparent.

As the process of production continues to evolve, the demand for skilled individuals who can manage, improve, and secure our raw material supply chain intensifies.

But let’s delve deeper: What’s truly expected from a raw material supplier technical support role?

Whether you are:

• A job seeker trying to understand the core of this role,
• A hiring manager outlining the perfect candidate,
• Or simply intrigued by the integral aspects of raw material supply,

You’re in the right place.

Today, we present a customizable raw material supplier technical support job description template, designed for easy posting on job boards or career sites.

Let’s dive right into it.

Raw Material Supplier Technical Support Duties and Responsibilities

Raw Material Supplier Technical Support professionals provide essential support and expertise to both internal teams and external clients, ensuring that raw materials meet the necessary specifications and standards.

They can often be seen working closely with the procurement, quality assurance, and manufacturing teams.

Their key duties and responsibilities include:

• Advising on the technical aspects of different raw materials and their suitability for various applications
• Assisting in the procurement process of raw materials, including the selection, evaluation, and approval of suppliers
• Working closely with the quality assurance team to ensure raw materials meet necessary quality standards and compliance regulations
• Providing technical support to clients and internal teams regarding raw material issues, such as problems with material quality, supply or usage
• Helping to investigate and resolve any technical issues or complaints related to raw materials
• Assisting with the development and implementation of raw material specifications and standards
• Monitoring and reporting on the performance of raw materials, including conducting regular quality control tests
• Keeping up-to-date with industry trends and advancements in raw material technologies and sourcing methods
• Training and educating staff and clients on proper handling and use of raw materials
• Collaborating with various teams to design and optimize raw material supply chains.

 

Raw Material Supplier Technical Support Job Description Template

Job Brief

We are seeking a dedicated Raw Material Supplier Technical Support professional to join our team.

This role involves assisting our customers with technical issues related to the raw materials we supply.

Your responsibilities will include resolving customer complaints, providing appropriate solutions and alternatives, and following up to ensure resolution.

You will also be required to update customer records and provide feedback on the efficiency of the customer service process.

Our ideal candidate has excellent communication skills, technical expertise, and a passion for helping customers.

 

Responsibilities

• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

 

Qualifications

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree

 

Benefits

• Health, Dental and Vision insurance
• 401(k) retirement plan
• Paid time off
• Training and development opportunities

 

Additional Information

• Job Title: Raw Material Supplier Technical Support
• Work Environment: Office setting, with possible visits to warehouse and supply centers. Some travel may be required.
• Reporting Structure: Reports to the Customer Service Manager or Technical Support Supervisor.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $45,000 minimum to $60,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Raw Material Supplier Technical Support Do?

Raw Material Supplier Technical Support professionals typically work for companies that supply raw materials for various industries such as construction, manufacturing, pharmaceuticals, and more.

Their primary role is to provide technical assistance related to the raw materials supplied by their company.

This could include providing detailed information about the material properties, guiding on the best usage or application methods, and troubleshooting any issues faced by clients during the material usage.

They work closely with sales teams, product managers, and customers to understand the requirements and provide the most effective solutions.

They are responsible for handling customer inquiries, resolving technical issues, and offering advice on material selection based on the technical specifications required by the clients.

In some cases, they may also be required to perform tests on raw materials to ensure they meet specific quality standards.

They also update and maintain technical documents related to the raw materials, including technical data sheets and safety data sheets.

Raw Material Supplier Technical Support professionals play a crucial role in ensuring customer satisfaction by providing accurate and timely technical support, ultimately contributing to the overall success of their company.

 

Raw Material Supplier Technical Support Qualifications and Skills

A raw material supplier technical support role requires a unique mix of skills and qualifications to effectively manage supply chain processes and handle customer inquiries, these include:

• Technical knowledge of raw materials and their applications in various industries to provide accurate guidance to customers.
• Strong problem-solving skills to quickly identify and resolve issues related to the supply, quality, or use of raw materials.
• Excellent communication skills to clearly explain technical information to customers and to liaise effectively with suppliers and other stakeholders.
• Customer service skills to understand and meet client needs, foster strong relationships, and ensure customer satisfaction.
• Organizational skills to manage inventory, logistics, and supply chain processes efficiently and accurately.
• Attention to detail to ensure the quality of raw materials, accurate record-keeping, and compliance with industry standards and regulations.
• Ability to work under pressure and handle multiple tasks to meet deadlines in a fast-paced environment.
• Experience with supply chain management software and other relevant technical tools and platforms.

 

Raw Material Supplier Technical Support Experience Requirements

Entry-level candidates for a Raw Material Supplier Technical Support role usually have 1 to 2 years of experience, often through internships or part-time roles in manufacturing, supply chain management, or in a technical support role within a relevant industry.

These professionals can also gain on-the-job experience in roles such as Production Assistant, Material Handler, Logistics Coordinator, or Quality Control Technician.

Candidates with more than 3 years of experience often develop their technical skills and knowledge in entry-level Supply Chain roles or Material Supplier roles.

They typically have experience in managing supplier relationships, negotiating contracts, and troubleshooting supply chain problems.

Those with more than 5 years of experience may have some leadership experience in their background and may be ready for a managerial or team-lead position.

They are often skilled in assessing and improving supply chain processes, and have a deep understanding of the technical aspects of the raw materials supplied.

Candidates for this role should also have experience in using supply chain management software and tools, as well as strong problem-solving skills.

They should also be able to demonstrate experience in providing excellent customer service and technical support to clients.

 

Raw Material Supplier Technical Support Education and Training Requirements

Raw Material Supplier Technical Support typically requires a bachelor’s degree in materials science, engineering, or a related field.

They need to have a good understanding of raw materials and their properties, along with the knowledge of various quality standards and regulations that apply to raw material sourcing and supply.

Candidates are expected to have a solid grasp on problem-solving techniques, computer skills, and customer service, all of which are critical for handling technical support roles in a raw material supplying context.

Some roles may demand specialized knowledge depending upon the type of raw materials being supplied.

Therefore, additional qualifications or diplomas in specific areas like metallurgy, chemical engineering, or textiles may be advantageous.

Experience in a technical support role or in the raw material industry may also be a requirement for some positions.

Continuing education through workshops, courses, or certifications can be beneficial to stay updated with the latest technologies and industry practices.

Although not always necessary, acquiring a master’s degree in materials science or an MBA in supply chain management can also open up opportunities for leadership roles within the organization.

 

Raw Material Supplier Technical Support Salary Expectations

The average salary for a Raw Material Supplier Technical Support specialist is $60,000 (USD) per year.

However, the exact earnings can fluctuate based on factors such as years of experience, the location of the job, and the specific company one is working for.

 

Raw Material Supplier Technical Support Job Description FAQs

What skills does a Raw Material Supplier Technical Support need?

Technical Support in the raw material supply sector requires strong problem-solving skills to effectively resolve customer issues.

They need to have a good understanding of the materials being supplied and the technical aspects related to them.

Excellent communication and customer service skills are crucial to explain complex technical information to non-technical clients.

They also need solid organizational skills to manage and prioritize multiple customer queries simultaneously.

 

Do Raw Material Supplier Technical Support personnel require specific qualifications?

Generally, a degree in a relevant field such as Materials Science, Engineering, or Business Administration is beneficial.

However, some companies prioritize work experience over formal education.

In any case, a solid understanding of the raw materials industry and technical knowledge relevant to the products being supplied are crucial.

Additional certifications in customer service or technical support may also be beneficial.

 

What should you look for in a Raw Material Supplier Technical Support resume?

Look for a combination of technical knowledge relevant to your industry and previous customer service or technical support experience.

Knowledge of your specific raw materials and the processes involved in their supply and usage is a plus.

Also, check for proven problem-solving skills, excellent communication abilities, and a track record of successful customer interaction.

 

What qualities make a good Raw Material Supplier Technical Support?

A good Raw Material Supplier Technical Support individual is patient, empathetic, and has excellent problem-solving skills.

They should be able to handle pressure, manage multiple tasks simultaneously, and communicate technical information in an easy-to-understand manner.

They should also have a deep understanding of the product line and be able to provide accurate and timely information to the customers.

 

Is it difficult to hire Raw Material Supplier Technical Support personnel?

It can be challenging to find the right candidate for Raw Material Supplier Technical Support, as the role demands a unique mix of technical expertise and customer service skills.

The candidate must also have a deep understanding of the specific raw materials and their applications.

Therefore, it’s important to have a clear and detailed job description to attract the right talent.

 

Conclusion

So there you have it.

Today, we pulled the veil back on the true essence of being a raw material supplier technical support.

And guess what?

It’s not just about managing supplies.

It’s about constructing the foundation of industry, one material at a time.

With our ready-to-use raw material supplier technical support job description template and practical examples, you’re equipped to make your move.

But why stop there?

Venture further with our job description generator. It’s your next step towards creating precise job listings or refining your resume to perfection.

Remember:

Every material supplied is a part of the bigger industrial picture.

Let’s construct that future. Together.

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