Receptionist at Community Centers Job Description [Updated for 2025]

In today’s connected world, the role of a receptionist at community centers has never been more essential.

As the hub of communication and customer service, the need for individuals who can efficiently manage, engage, and cater to our diverse community members only grows.

But let’s delve deeper: What’s really expected from a receptionist at community centers?

Whether you are:

• A job seeker trying to understand the core of this role,
• A hiring manager defining the perfect candidate,
• Or simply interested in the inner workings of community center operations,

You’re in the right place.

Today, we present a customizable receptionist at community centers job description template, designed for easy posting on job boards or career sites.

Let’s get started.

Receptionist at Community Centers Duties and Responsibilities

Receptionists at Community Centers are the first point of contact for visitors and members.

They manage the front desk on a daily basis and to perform a variety of administrative and clerical tasks.

The duties and responsibilities of a Receptionist at Community Centers include:

• Greeting and welcoming guests as soon as they arrive at the center
• Directing visitors to the appropriate person or area
• Answering, screening and forwarding incoming phone calls
• Providing basic and accurate information in-person and via phone/email
• Receiving, sorting and distributing daily mail/deliveries
• Maintaining office security by following safety procedures and controlling access via the reception desk
• Updating calendars and scheduling meetings
• Keeping reception area tidy and presentable, with all necessary stationery and material
• Processing payments for services, memberships, and classes
• Providing information about community center activities, classes, and events
• Assisting with event setup and coordination
• Resolving member issues or escalating them to the appropriate staff as needed

 

Receptionist at Community Centers Job Description Template

Job Brief

We are seeking a friendly and organized Receptionist to join our team at our community center.

The Receptionist will greet visitors, answer inquiries, and provide information to the general public, members, and visitors.

The ideal candidate should have excellent communication and multitasking skills, a positive attitude, and a strong work ethic.

 

Responsibilities

• Greet members and visitors warmly and provide them with appropriate assistance or directions
• Answer and forward incoming phone calls
• Manage scheduling of events, appointments, and room bookings
• Handle receipt of deliveries and distribute mail
• Maintain an organized and clean reception area
• Assist with various administrative tasks as needed, such as data entry and filing
• Provide information about facilities, programs, and events

 

Qualifications

• Proven experience as a receptionist or relevant role
• Proficiency in Microsoft Office Suite
• Excellent communication and interpersonal skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• High school degree; additional certification in Office Management is a plus

 

Benefits

• Health insurance
• Dental insurance
• Paid time off
• Retirement plan
• Professional development opportunities

 

Additional Information

• Job Title: Receptionist
• Work Environment: Community center with regular interaction with the public. Some evening or weekend shifts may be required.
• Reporting Structure: Reports to the Community Center Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $25,000 minimum to $35,000 maximum
• Location: [City, State] (specify the location)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Receptionist at Community Centers Do?

Receptionists at Community Centers are the front-line staff who interact with all visitors and participants.

They work in various types of community centers, including those run by municipalities, non-profit organizations, or religious groups.

Their primary job is to greet visitors, answer their queries, and direct them to the appropriate personnel or location within the center.

They also answer incoming calls and provide information about the community center’s programs and services.

Receptionists at Community Centers often handle the registration process for programs or classes, collecting fees, and issuing receipts.

They may also schedule appointments or room bookings, and organize participant records.

In addition, they are responsible for maintaining the cleanliness and organization of the reception area, and may assist in setting up for events or activities.

Receptionists at Community Centers may also distribute mail and messages, and assist with administrative tasks such as data entry, filing, and inventory management.

It’s also their role to ensure the safety of the visitors by following the center’s protocols, and they may sometimes be tasked with emergency procedures.

Overall, their role is vital in ensuring the smooth operation of the community center, providing excellent customer service, and creating a welcoming environment for all visitors.

 

Receptionist at Community Centers Qualifications and Skills

A proficient receptionist at community centers should have the skills and qualifications that align with the job description, such as:

• Excellent communication skills to effectively interact with a diverse range of individuals from community members to staff and guests.
• Strong customer service skills to provide information and assistance to the community center’s visitors.
• Proficient in office software like Microsoft Office Suite for handling administrative tasks such as scheduling appointments, word processing, and maintaining records.
• Ability to handle multiple tasks and priorities simultaneously with strong organizational and time management skills.
• Interpersonal skills to create a friendly and welcoming environment for all visitors to the community center.
• Problem-solving skills to handle and resolve any issues that may arise, such as scheduling conflicts or visitor complaints.
• Attention to detail to ensure all administrative tasks are completed accurately and efficiently.
• Knowledge of the community center’s programs and activities to provide accurate and relevant information to visitors.

 

Receptionist at Community Centers Experience Requirements

Candidates for receptionist positions at community centers often have at least 1 to 2 years of experience in customer service roles.

This experience can be gained through part-time jobs, internships, or volunteer work in community organizations, hotels, or other customer-focused environments.

Entry-level receptionists typically need to have a basic knowledge of computer systems and office equipment, as well as strong communication skills.

Additionally, they should have some experience in handling customer inquiries and complaints, as well as basic administrative tasks like record keeping and appointment scheduling.

For those with more than 3 years of experience, they may have worked in receptionist roles in larger organizations, where they developed skills in managing multiple phone lines, coordinating large events, and handling more complex administrative tasks.

Candidates with more than 5 years of experience may have some supervisory experience in their background, having trained or managed junior receptionists or administrative staff.

They may also have experience in managing financial transactions, such as processing payments and invoicing, which could qualify them for more senior or managerial roles in larger community centers.

Having relevant experience in community center or non-profit environments is often an advantage, as it provides a good understanding of the center’s mission and the community it serves.

 

Receptionist at Community Centers Education and Training Requirements

Receptionists at Community Centers typically require a high school diploma or equivalent, as well as experience in customer service or an office setting.

Basic computer literacy, including knowledge of programs such as Microsoft Office, is crucial for the role.

They should also have familiarity with multi-line phone systems and other office equipment.

In addition, a receptionist at a community center must have excellent communication skills, both written and verbal, to facilitate smooth interactions with visitors and staff members.

While not always required, some receptionists may choose to pursue a certification in administrative or office management to enhance their skills and qualifications.

Courses in public relations or communications could also be beneficial.

Bilingual or multilingual skills may be highly desirable, depending on the specific community the center serves.

Some community centers may offer on-the-job training to familiarize new receptionists with their specific processes, systems, and services.

Continuing education and professional development can be beneficial to keep up with best practices in customer service and office administration.

 

Receptionist at Community Centers Salary Expectations

A Receptionist at Community Centers earns an average salary of $29,640 (USD) per year.

The actual income may fluctuate depending on the person’s experience, location, and the specific community center they are employed by.

 

Receptionist at Community Centers Job Description FAQs

What skills does a Receptionist at Community Centers need?

Receptionists at Community Centers should have strong communication and interpersonal skills to interact with various community members.

They should be able to manage administrative tasks, use computer systems effectively, and have a basic understanding of customer service.

Time-management and organizational skills are also important as they often need to handle multiple tasks at once.

 

Do Receptionists at Community Centers need a degree?

While a degree is not usually required for this role, a high school diploma or equivalent is typically expected.

Some positions may prefer candidates with an associate degree or some college education in public administration, hospitality, or a similar field.

Previous experience in a customer service or administrative role can be helpful.

 

What should you look for in a Receptionist at Community Centers resume?

In a resume, look for experience in administrative duties and customer service.

Any specific experience working in community centers or similar environments can be a plus.

Other valuable skills can include proficiency in office software, like Microsoft Office, good communication skills, and experience with multi-line telephone systems.

 

What qualities make a good Receptionist at Community Centers?

Good Receptionists at Community Centers are friendly, patient, and have a genuine interest in helping others.

They should be able to handle stressful situations calmly and professionally.

Organizational skills and attention to detail are key, as they often juggle various tasks and need to keep track of information.

Lastly, they should have a professional attitude and ability to maintain confidentiality.

 

What are the daily duties of a Receptionist at Community Centers?

A Receptionist at a Community Center typically greets visitors, answers phone calls, and provides information about the center’s services or programs.

They may also handle administrative duties such as scheduling appointments, maintaining records, and sorting mail.

Some receptionists may help with event planning or coordinate volunteers.

The specific duties may vary depending on the size and nature of the community center.

 

Conclusion

And there you have it.

Today, we’ve shed light on what it truly means to be a receptionist at a community center.

Guess what?

It’s not just about answering phone calls.

It’s about fostering a welcoming environment, one interaction at a time.

With our comprehensive receptionist job description template and real-world examples, you’re all set to embark on your journey.

But why limit yourself?

Dive deeper with our job description generator. It’s your next move to crafting compelling listings or fine-tuning your resume to perfection.

Remember:

Every interaction counts towards enhancing community engagement.

Let’s build that community. Together.

How to Become a Receptionist at Community Centers (Complete Guide)

The Employment Expedition: Exploring Today’s Hottest Jobs

Offbeat Occupations: The Strangest Jobs in the World

Economic Envy: The Jobs That Guarantee More Than Just a Good Salary!

Unbelievable Stress: The Real Picture of Challenging Careers!