Resorts Manager Job Description [Updated for 2025]

In the bustling world of hospitality, the focus on resorts managers has never been sharper.

The tourism industry continues to grow, and with each stride, the demand for skilled professionals who can manage, enhance, and protect our resort services intensifies.

But let’s delve deeper: What’s truly expected from a resorts manager?

Whether you are:

• A job seeker trying to understand the essence of this role,
• A hiring manager shaping the ideal candidate profile,
• Or simply intrigued by the dynamic operations of resort management,

You’re in the right place.

Today, we present a customizable resorts manager job description template, designed for easy posting on job boards or career sites.

Let’s dive right into it.

Resorts Manager Duties and Responsibilities

Resort Managers are responsible for overseeing all operations of a resort, including managing staff, ensuring customer satisfaction, and maintaining business operations.

They also have a hand in setting and monitoring budgets, marketing the resort, and ensuring all safety regulations are met.

A Resort Manager’s duties and responsibilities include:

• Managing all aspects of the resort including its activities and the relationships between the resort and its guests, staff, community, government and industry
• Developing, implementing, and monitoring the annual business and operational plans and budgets
• Recruiting, training, supervising, and evaluating staff members
• Ensuring guest satisfaction by maintaining and improving the quality and standards of service
• Overseeing the upkeep, renovation and repair of the resort facilities and equipment
• Implementing and overseeing security and emergency procedures
• Managing marketing and public relations activities
• Ensuring compliance with licensing laws, health and safety, and other statutory regulations
• Addressing and resolving any issues or complaints from guests
• Coordinating with different departments for smooth operation

 

Resorts Manager Job Description Template

Job Brief

We are seeking a highly capable resorts manager to oversee all operations at our resort.

The resort manager’s responsibilities include managing employees, planning, marketing, coordinating, and administering hotel services such as catering and accommodation facilities.

Our ideal candidate is an industry professional with significant experience in hospitality and excellent skills in customer service.

They should be able to delegate tasks effectively, resolve issues swiftly, and ensure that all operations run smoothly to provide guests with an exceptional experience.

 

Responsibilities

• Plan, implement and manage overall resort daily operations
• Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
• Manage and monitor resort expenses within the set budget
• Ensure compliance with all safety and health regulations
• Manage and coordinate marketing and promotional activities
• Lead, train and monitor team performance
• Address customer complaints and issues in a professional manner
• Prepare and present reports on resort performance and activities

 

Qualifications

• A degree in Hotel Management or Business Administration
• Previous experience in the hospitality industry as a Resort Manager or similar role
• Understanding of all hotel management best practices and relevant laws and guidelines
• Excellent customer service skills as well as a business mindset
• Demonstrable aptitude in decision-making and problem-solving
• Reliable with an ability to multi-task and work well under pressure
• Outstanding leadership skills and a great attention to detail

 

Benefits

• Competitive salary
• Health insurance
• Dental insurance
• Life insurance
• Retirement plan
• Paid time off
• Discounted or free stays at our resorts

 

Additional Information

• Job Title: Resorts Manager
• Work Environment: Resort setting with occasional travel for regional meetings or industry conferences.
• Reporting Structure: Reports to the Regional Manager or Director of Operations.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $50,000 minimum to $100,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Resorts Manager Do?

Resort Managers typically work for hospitality firms that operate various types of resorts such as beach resorts, hill resorts, or ski resorts.

They can also work independently if they own a resort.

They oversee all aspects of resort operations, from housekeeping and guest services to food and beverage operations.

They are also responsible for managing the resort’s budget, setting room rates, and working with the marketing and sales department to attract guests.

Resort Managers also ensure that guests have a high-quality experience.

They handle guest complaints and coordinate with the relevant departments to resolve any issues.

They are responsible for hiring, training, and managing staff.

This often involves coordinating schedules, setting performance expectations, and implementing the resort’s policies and procedures.

Resort Managers must also ensure the resort adheres to health and safety standards, and complies with all relevant local, state, and federal regulations.

In addition, they often work with event planners and coordinators to host events such as weddings, conferences, or special promotions that can attract more guests to the resort.

In the case of seasonal resorts, Resort Managers are responsible for overseeing the closure and reopening of the resort in accordance with the changing seasons.

 

Resorts Manager Qualifications and Skills

A Resorts Manager needs to have a diverse set of skills and qualifications that enable them to ensure the smooth running of the resort and provide a high-quality experience for guests, including:

• Excellent customer service skills to communicate effectively with guests, respond promptly to their needs and ensure their satisfaction.
• Strong leadership and management skills to oversee various departments within the resort, such as housekeeping, food and beverage, and guest services.
• Strong strategic planning skills to develop and implement plans for operational management and development, as well as financial performance.
• Good financial acumen to manage budgets, control costs and ensure the financial success of the resort.
• Excellent problem-solving skills to handle any unexpected issues or emergencies.
• Proficiency in property management systems and other relevant software for reservations, inventory management, and other operations.
• Flexibility to work varying schedules including nights, weekends and holidays to ensure the resort functions 24/7.
• Strong interpersonal skills to build a positive working environment and motivate staff to provide exceptional service.
• Knowledge of health and safety regulations to ensure the resort remains compliant and safe for both guests and staff.
• Ability to multitask and manage multiple responsibilities simultaneously in a fast-paced environment.

 

Resorts Manager Experience Requirements

Resort Managers typically require a significant amount of practical experience, often gained through an entry-level position in the hospitality industry such as a Front Desk Representative, Guest Service Agent, or Housekeeping Supervisor.

Those looking to enter the role of a Resorts Manager may need to have at least 3 to 5 years of experience in the hospitality industry.

This experience provides them with a deep understanding of resort operations and guest services, as well as knowledge of the unique challenges and opportunities of the industry.

Candidates with more than 5 years of experience often have a proven track record in team management and resort operations.

They may have worked as Assistant Resort Managers or Department Heads, gaining valuable management experience.

For senior-level Resort Manager roles, the candidate may require upwards of 10 years of experience, with a substantial part of that in a management capacity.

This extensive experience equips them with advanced leadership skills, strategic planning abilities, and deep industry knowledge, preparing them for the high level of responsibility that comes with managing a resort.

 

Resorts Manager Education and Training Requirements

Resort Managers typically have a bachelor’s degree in hospitality management, business administration, or a related field.

A thorough understanding of the hospitality industry, including food and beverage services, housekeeping operations, and guest services, is essential.

Many resort managers also have a master’s degree in hotel management or a similar field, which can help them acquire advanced management skills and an in-depth understanding of the industry.

Work experience in the hospitality sector, particularly in hotels or resorts, is also a significant requirement for this role.

This provides practical insight into the daily operations of a resort and the challenges a manager may face.

Certain roles may also require Resort Managers to be certified by professional bodies such as the American Hotel & Lodging Educational Institute.

Such certifications highlight a candidate’s commitment to their professional development and can enhance career prospects.

Further, knowledge of multiple languages can be an asset for Resort Managers, especially in international chains, to cater to guests from different backgrounds.

Finally, strong interpersonal, communication, and problem-solving skills are essential for success in this role.

 

Resorts Manager Salary Expectations

A Resorts Manager can expect to earn an average salary of $67,346 (USD) per year.

However, this figure can greatly vary depending on factors such as experience, the size and location of the resort, and the specific responsibilities of the role.

 

Resorts Manager Job Description FAQs

What skills does a Resorts Manager need?

A Resorts Manager should have excellent leadership and decision-making skills to ensure smooth operation of the resort.

They should possess strong communication and interpersonal skills for interacting with guests and staff.

Problem-solving and organizational skills are also essential in this role to handle any issues that may arise and manage several tasks simultaneously.

 

Do Resorts Managers need a degree?

Although a degree is not always required, many employers prefer Resorts Managers to have a degree in Hospitality Management, Business Administration or a related field.

However, substantial experience in the hospitality industry, especially in a managerial role, can sometimes substitute for formal education.

 

What should you look for in a Resorts Manager resume?

A Resorts Manager’s resume should highlight their experience in the hospitality industry, especially in managerial roles.

Look for a history of managing staff, overseeing operations, and improving customer satisfaction.

Any experience in budgeting, marketing, and event planning should also be noted.

Their resume should also highlight their problem-solving skills, leadership abilities, and customer service skills.

 

What qualities make a good Resorts Manager?

A good Resorts Manager is customer-focused, ensuring guests have a satisfactory experience at the resort.

They must be able to lead and motivate a team, and handle pressure well, as they often have to make important decisions quickly.

Good Resorts Managers are also detail-oriented, ensuring all aspects of the resort’s operations run smoothly and efficiently.

 

Is it difficult to hire Resorts Managers?

Hiring a competent Resorts Manager can be a challenging task given the complex nature of the role.

It requires a careful balance of industry experience, leadership skills, and a customer-focused approach.

Therefore, recruiters should be prepared to conduct a thorough screening process, including detailed interviews and potentially practical tests, to ensure the candidate is well-suited for the role.

 

Conclusion

And there you have it.

Today, we’ve given you a glimpse into the dynamic world of being a resort manager.

And guess what?

It’s not just about planning vacations.

It’s about creating unforgettable experiences, one guest at a time.

With our handy resort manager job description template and real-life instances, you’re ready to take the plunge.

But why limit yourself?

Explore further with our job description generator. It’s your next step towards crafting spot-on job listings or refining your resume to sheer brilliance.

Remember:

Every detail in hospitality contributes to the bigger picture.

Let’s create those memorable experiences. Together.

How to Become a Resorts Manager (Complete Guide)

Weird Work Wonders: Jobs That Defy Normal Expectations

Aspire Higher: The Most Prestigious Careers in the Marketplace

The Flex-Life Balance: Jobs That Harmonize Work and Play

AI’s Labor Leap: The Jobs It Will Transform Next