Restaurant Floor Manager Job Description [Updated for 2025]

In the bustling world of hospitality, the need for efficient restaurant floor managers is more significant than ever.

As the culinary industry thrives, the demand for skilled professionals who can manage, coordinate, and ensure the smooth operation of our dining establishments grows stronger.

But let’s take a closer look: What’s truly expected from a restaurant floor manager?

Whether you are:

• A job seeker trying to understand the essence of this role,
• A hiring manager outlining the ideal candidate,
• Or simply interested in the dynamics of restaurant management,

You’re in the right place.

Today, we present a customizable restaurant floor manager job description template, designed for easy posting on job boards or career sites.

Let’s dive right in.

Restaurant Floor Manager Duties and Responsibilities

Restaurant Floor Managers play a critical role in ensuring the smooth operation of the restaurant.

They oversee the day-to-day running of the restaurant, and they work closely with staff to provide the best possible customer service.

Their duties and responsibilities include:

• Overseeing restaurant staff performance, ensuring quality dining
• Recruiting, training, and supervising restaurant staff
• Coordinating communication between front of the house and back of the house staff
• Preparing shift schedules and ensuring staff adheres to these
• Addressing and resolving customer complaints quickly and professionally
• Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations
• Checking in on dining customers to enquire about food quality and service
• Monitoring inventory and ensuring that all supplies needed are available
• Tracking daily costs and revenues
• Maintaining a clean dining area and overseeing general restaurant cleanliness
• Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines
• Implementing and enforcing restaurant policies and procedures

 

Restaurant Floor Manager Job Description Template

Job Brief

We are seeking a dedicated Restaurant Floor Manager to oversee the general operations of our restaurant and ensure an excellent dining experience for our guests.

The Restaurant Floor Manager responsibilities include supervising the dining area, managing restaurant staff, coordinating with the kitchen, handling customer complaints, and ensuring compliance with health and safety regulations.

Our ideal candidates have significant experience in the hospitality industry and a strong understanding of restaurant management.

Ultimately, the role of the Restaurant Floor Manager is to ensure our restaurant operates smoothly and customers have pleasant dining experiences.

 

Responsibilities

• Oversee all front and back of the house restaurant operations
• Ensure customer satisfaction through promoting excellent service
• Respond to customer complaints tactfully and professionally
• Maintain quality control for all food served
• Analyze staff performance and provide constructive feedback
• Train new employees and provide ongoing training for all staff
• Coordinate with suppliers and order supplies
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Ensure compliance with sanitation and safety regulations

 

Qualifications

• Proven work experience as a Restaurant Manager, Restaurant General Manager or similar role
• Proven customer service experience as a manager
• Strong leadership, motivational and people skills
• Acute financial management skills
• Excellent problem-solving abilities
• Knowledge of restaurant management software
• Culinary school diploma or degree in Business Administration is a plus

 

Benefits

• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Free meals on duty
• Opportunities for advancement

 

Additional Information

• Job Title: Restaurant Floor Manager
• Work Environment: Fast-paced, high-energy restaurant environment. Weekend, holiday and evening work is expected.
• Reporting Structure: Reports to the Restaurant General Manager or Restaurant Owner.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $35,000 minimum to $55,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Restaurant Floor Manager Do?

Restaurant Floor Managers generally work in restaurants, cafes, or other food service establishments.

Their primary role is to ensure smooth operations on the restaurant floor and deliver an exceptional dining experience to customers.

They are responsible for managing the restaurant staff, which includes hiring and training new employees, scheduling shifts, and overseeing their performance.

They also coordinate with the kitchen staff to ensure food preparation and presentation meet the restaurant’s standards.

Restaurant Floor Managers handle customer complaints and inquiries to ensure customer satisfaction.

They are often the point of contact between the customers and the kitchen, taking orders, and communicating special dietary needs or customer preferences.

In addition, they monitor inventory and order supplies as needed, ensure compliance with safety and sanitation regulations, and assist with budget management and financial reporting.

They also play a key role in fostering a positive and welcoming atmosphere, ensuring that customers enjoy their dining experience and return for more.

 

Restaurant Floor Manager Qualifications and Skills

A competent Restaurant Floor Manager should possess the following qualifications and skills:

• Excellent leadership skills to supervise and motivate a team of servers, kitchen staff, bartenders, and other personnel.
• Strong customer service skills to ensure guests’ satisfaction and handle any guest complaints or issues efficiently and professionally.
• Exceptional communication and interpersonal skills to interact effectively with staff, guests, and management.
• Ability to perform under pressure and handle challenging situations with a calm and composed demeanor.
• Good organizational skills to coordinate table reservations, manage seating arrangements, and ensure smooth operation during service.
• Problem-solving skills to handle unexpected situations, such as staff shortages or supply issues.
• Basic knowledge of food and beverage service standards and regulatory requirements.
• Ability to manage inventory and understand restaurant finances, including budgeting and cost control measures.
• Physical stamina and the ability to be on one’s feet for long periods, as the role involves a significant amount of walking and standing.

 

Restaurant Floor Manager Experience Requirements

Restaurant Floor Managers should typically have at least 2-3 years of experience in the restaurant industry, preferably in a supervisory or management role.

This experience could be gained through various positions such as Waitstaff, Bartender, or even Kitchen Staff, as a comprehensive understanding of all aspects of restaurant operations is beneficial.

Candidates with more than 3 years of experience are usually more adept at handling complex tasks such as inventory management, staff scheduling, and customer service.

They may also have experience in executing promotional strategies, coordinating with kitchen staff, and maintaining a high level of restaurant cleanliness and organization.

Those with more than 5 years of experience in the industry and a proven track record in managing a team might be more equipped to handle the pressure and demands of a busy restaurant.

They may have experience in financial management, including budgeting and controlling operational costs, and they may also have undergone formal training in food safety and sanitation standards.

 

Restaurant Floor Manager Education and Training Requirements

Restaurant Floor Managers generally need a high school diploma, although many employers prefer candidates with a bachelor’s degree in restaurant management, hospitality, or a related field.

They should have a good understanding of restaurant operations, which is often gained through several years of experience working in restaurants, especially in a leadership role.

In addition, they should have knowledge of food safety regulations and standards.

This can be obtained through a food handler’s certificate or food safety training program, which are typically required for this role.

Some restaurant chains or high-end establishments may require their floor managers to complete a company-specific training program that covers their specific policies and procedures.

Although not required, obtaining a certification in restaurant management can indicate a candidate’s dedication and commitment to their career.

Finally, restaurant floor managers should have excellent customer service skills, as they often interact directly with customers and need to resolve any issues or complaints.

These skills are typically developed on-the-job, but can also be learned through customer service training programs.

 

Restaurant Floor Manager Salary Expectations

A Restaurant Floor Manager can expect to earn an average salary of $50,830 (USD) per year.

The specific salary can fluctuate depending on factors such as years of experience, location of the restaurant, and the size and prestige of the establishment.

 

Restaurant Floor Manager Job Description FAQs

What skills does a Restaurant Floor Manager need?

A Restaurant Floor Manager should have excellent communication and leadership skills to effectively manage staff and coordinate operations.

They should also possess problem-solving skills to handle any restaurant-related issues.

Further, a good understanding of customer service and knowledge of restaurant operations, including health and safety regulations, are also necessary.

 

Do Restaurant Floor Managers need a degree?

While a degree is not mandatory for a Restaurant Floor Manager, a degree in hospitality or business management can be beneficial.

However, most restaurants consider practical experience in the restaurant industry more valuable than formal education.

Prospective Restaurant Floor Managers should have experience in various restaurant positions, including serving, cooking, and even hosting.

 

What should you look for in a Restaurant Floor Manager resume?

On a Restaurant Floor Manager’s resume, look for experience in managing a team and coordinating restaurant operations.

This might include scheduling staff, ordering supplies, and ensuring customer satisfaction.

Also, check for any certifications related to health and safety or food handling.

A good Restaurant Floor Manager should also have a strong understanding of the restaurant’s cuisine and culture.

 

What qualities make a good Restaurant Floor Manager?

A good Restaurant Floor Manager should be a strong leader who can motivate and manage a team.

They should also be excellent communicators, able to handle customer complaints, and discuss issues with staff effectively.

Additionally, they should have a strong understanding of restaurant operations, be detail-oriented, and have the ability to think on their feet to solve problems quickly.

 

What are the daily duties of a Restaurant Floor Manager?

A Restaurant Floor Manager’s daily duties include coordinating restaurant operations, managing staff schedules, overseeing food quality, and ensuring customer satisfaction.

They may also be responsible for inventory management, training new staff members, and ensuring the restaurant adheres to health and safety regulations.

They are often the point of contact for customer complaints and should be capable of finding quick and satisfactory resolutions.

 

Conclusion

And there you have it.

Today, we’ve given you a sneak peek into the world of a restaurant floor manager.

But guess what?

It’s not just about serving food.

It’s about orchestrating a dining experience that leaves a lasting impression.

With our comprehensive restaurant floor manager job description template and real-world examples, you’re ready to step into your new role.

But why not take it a step further?

Explore more with our job description generator. It’s your key to creating precise job listings or perfecting your resume.

Remember:

Every meal served and customer catered to is part of a bigger story.

Let’s create unforgettable dining experiences. Together.

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