Retail Maintenance Manager Job Description [Updated for 2025]

In the era of consumerism, the role of Retail Maintenance Managers has become more critical than ever.

As the retail industry evolves, so does the need for proficient individuals who can oversee, enhance, and ensure the smooth operation of our retail facilities.

But let’s delve deeper: What’s really expected from a Retail Maintenance Manager?

Whether you are:

• A job seeker trying to understand the core of this role,
• A hiring manager outlining the perfect candidate,
• Or just interested in the ins and outs of retail maintenance management,

You’re in the right place.

Today, we present a customizable Retail Maintenance Manager job description template, designed for easy posting on job boards or career sites.

Let’s dive right in.

Retail Maintenance Manager Duties and Responsibilities

Retail Maintenance Managers are responsible for keeping the store in good repair, clean, and safe for customers and employees.

This may involve physical repair work, coordinating maintenance activities, and supervising maintenance staff.

Their main duties and responsibilities include:

• Overseeing regular inspections and maintenance of the store premises
• Managing preventive maintenance programs to prolong the life of the store’s equipment and systems
• Coordinating with store management to schedule repairs and minimize disruption to store operations
• Hiring, training, and supervising maintenance staff, and managing their schedules
• Ensuring compliance with health and safety regulations
• Maintaining inventory of maintenance supplies and equipment, and reordering as necessary
• Managing contracts with external vendors and service providers, such as cleaning services or HVAC technicians
• Responding promptly to emergency situations and resolving issues as quickly as possible
• Keeping detailed records of all maintenance and repair work
• Conducting regular meetings with store management to report on maintenance issues and plans

 

Retail Maintenance Manager Job Description Template

Job Brief

We are seeking a diligent Retail Maintenance Manager to oversee the maintenance operations of our retail stores.

The successful candidate will be responsible for ensuring optimal functionality of store facilities and equipment, coordinating repair works, and implementing maintenance procedures.

The Retail Maintenance Manager will have a solid understanding of plumbing, electrical systems, and heating and cooling systems.

The ideal candidate is familiar with all aspects of building maintenance in a retail setting.

 

Responsibilities

• Develop maintenance procedures and ensure implementation
• Carry out inspections of the facilities to identify and resolve issues
• Plan and oversee all repair and installation activities
• Coordinate with contractors and vendors for outsourced work
• Monitor equipment inventory and place orders when necessary
• Ensure health and safety policies are complied with
• Develop and manage budgets for maintenance and facility upgrades
• Coordinate with store managers to schedule regular maintenance
• Monitor all work being performed by outside contractors

 

Qualifications

• Proven experience as a Retail Maintenance Manager or similar role
• Experience in planning maintenance operations
• Solid understanding of technical aspects of plumbing, carpentry, electrical systems etc.
• Working knowledge of facilities machines and equipment
• Ability to keep track of and report on activity
• Excellent communication and interpersonal skills
• BSc/Ba in Business Administration, Facility Management or relevant field

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Retail Maintenance Manager
• Work Environment: The Retail Maintenance Manager will primarily work in a retail environment and may be required to travel to different store locations.
• Reporting Structure: Reports to the Director of Operations or General Manager.
• Salary: Salary is commensurate with experience and qualifications.
• Pay Range: $75,000 minimum to $95,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Retail Maintenance Manager Do?

Retail Maintenance Managers, also known as Facility Managers, are typically employed by large retail stores or shopping centers.

They ensure that the physical aspects of the retail environment are well maintained, safe, and functional.

They are responsible for the general maintenance and repair of the store’s infrastructure, which may include the building’s HVAC system, electrical system, plumbing, and structural integrity.

Retail Maintenance Managers coordinate with a team of maintenance workers to conduct regular inspections and perform necessary repairs.

They may also manage relationships with external contractors for specialized repair or maintenance tasks that require specific expertise.

In addition, they are responsible for ensuring the store complies with health and safety regulations and might also manage waste disposal, security systems, parking facilities, and landscaping.

They need to be proactive in identifying potential problems and implementing solutions to prevent disruptions to the store’s operations or customer experience.

Furthermore, they may also be in charge of the budget for maintenance activities, managing costs effectively while ensuring the store remains in optimal condition.

Overall, the Retail Maintenance Manager is crucial for maintaining the physical environment in which retail transactions occur, contributing to the smooth operation and customer appeal of the store.

 

Retail Maintenance Manager Qualifications and Skills

A Retail Maintenance Manager should possess a blend of technical expertise, management skills, and practical retail experience.

The necessary qualifications and skills include:

• Strong technical knowledge of building systems including electrical, plumbing, HVAC, and general maintenance.
• Exceptional leadership and management skills to effectively supervise and coordinate maintenance staff and contractors.
• Excellent problem-solving skills to quickly identify and rectify issues that arise in the store’s infrastructure.
• Experience in developing and implementing preventative maintenance schedules.
• Strong budgeting and financial skills for managing repair costs and purchasing equipment.
• Customer service skills for dealing with queries or complaints about store facilities.
• Organizational skills to manage multiple tasks, prioritize work, and meet deadlines.
• Understanding of safety regulations and procedures to maintain a safe environment for both staff and customers.
• Strong communication skills to liaise with other departments, staff, and external contractors.

 

Retail Maintenance Manager Experience Requirements

Entry-level Retail Maintenance Manager candidates typically require at least 2 to 3 years of experience in a retail setting, often in basic maintenance or facilities roles.

This hands-on experience is crucial in understanding the common issues that arise in retail establishments and how to resolve them quickly and efficiently.

Candidates may also gain valuable experience through part-time roles, internships, or apprenticeships in facilities management or a related field.

These roles provide the practical knowledge and understanding of the systems and equipment commonly found in retail environments.

Individuals with 4 to 6 years of experience in retail maintenance or a related field could be considered for a Retail Maintenance Manager role.

They would have ideally gained extensive technical knowledge and have a history of effectively managing maintenance tasks, vendors, and teams.

Those with more than 7 years of experience are likely to have held a leadership role in a maintenance department, have a track record of developing and implementing maintenance strategies, and managing a team.

This level of experience may make them suitable for a senior-level Retail Maintenance Manager position or a similar role in a larger retail establishment.

Additional qualifications like a degree in Facilities Management, certifications in various maintenance disciplines, and project management experience can be beneficial for this role.

 

Retail Maintenance Manager Education and Training Requirements

Retail Maintenance Managers typically have at least a high school diploma, although an associate’s or bachelor’s degree in a field related to maintenance management, facilities management, or business administration may be preferred by some employers.

These professionals usually have several years of experience in retail and maintenance roles, where they acquire relevant technical skills such as equipment repair, building maintenance, plumbing, electrical systems, and HVAC systems.

In addition to technical skills, a Retail Maintenance Manager also needs to have strong leadership, communication, and problem-solving abilities.

They often supervise a team of maintenance staff, so previous management or supervisory experience is a significant advantage.

Some retail companies may require their Retail Maintenance Managers to have certification from a recognized professional organization, such as the Society for Maintenance & Reliability Professionals (SMRP) or the International Facility Management Association (IFMA).

These certifications validate the knowledge and skills of maintenance professionals in areas like preventive maintenance, work planning, and scheduling.

Furthermore, some Retail Maintenance Managers may pursue additional training or certification in specific areas, such as HVAC systems or electrical work, to enhance their expertise.

This shows a dedication to ongoing learning and can improve job prospects.

Finally, a good knowledge of safety regulations and standards is essential for this role, as Retail Maintenance Managers are responsible for ensuring that retail facilities meet all safety requirements.

This usually requires training in health and safety laws and regulations.

 

Retail Maintenance Manager Salary Expectations

A Retail Maintenance Manager earns an average salary of $60,760 (USD) per year.

The actual salary may vary depending on the level of experience, size and location of the retail establishment, and the complexity of maintenance tasks required.

 

Retail Maintenance Manager Job Description FAQs

What skills does a Retail Maintenance Manager need?

Retail Maintenance Managers should possess strong leadership and organizational skills to supervise their teams and ensure that maintenance tasks are completed efficiently.

They should have a good understanding of building systems, such as electrical and plumbing, and be able to troubleshoot and resolve issues.

Good problem-solving skills and a proactive approach to maintenance are also key attributes.

 

Do Retail Maintenance Managers need a specific degree?

While a degree is not always necessary, many Retail Maintenance Managers have an associate’s or bachelor’s degree in a field such as facilities management, engineering, or business administration.

However, relevant experience in maintenance and facilities management is typically more important.

Some positions may require a certification from an accredited organization, such as the International Facility Management Association.

 

What should you look for in a Retail Maintenance Manager resume?

Look for a solid background in maintenance or a related field, including experience with repairing electrical, plumbing, and HVAC systems.

Leadership experience is also essential, as they will be managing a team.

Additionally, look for candidates who have experience in budgeting and managing expenses, as they will likely be responsible for developing and managing the maintenance budget.

 

What qualities make a good Retail Maintenance Manager?

A good Retail Maintenance Manager is organized, proactive, and able to prioritize tasks effectively.

They should have excellent problem-solving skills and be capable of making quick decisions under pressure.

They should also have strong leadership skills and be capable of managing a team.

Good communication skills are also important, as they will need to coordinate with store management and communicate with their team.

 

What are the daily duties of a Retail Maintenance Manager?

A Retail Maintenance Manager’s daily duties may include overseeing the repair and maintenance of all store facilities, coordinating with store management on any necessary repairs, managing a team of maintenance staff, developing and managing the maintenance budget, and ensuring compliance with safety regulations.

They may also be responsible for scheduling regular inspections and maintenance services, and for handling emergencies or unexpected problems.

 

Conclusion

And there you have it.

Today, we’ve shone a spotlight on the reality of being a retail maintenance manager.

Surprised?

It’s not just about fixing things.

It’s about ensuring smooth operations, one repair at a time.

Our go-to retail maintenance manager job description template and true-to-life examples set you on your path.

But why stop at the starting line?

Delve further with our job description generator. It’s your ultimate guide to drafting precise job listings or refining your resume to excellence.

Remember:

Every repair and maintenance task is part of a larger operation.

Let’s ensure that operation runs flawlessly. Together.

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