Roadside Assistance Driver Job Description [Updated for 2025]

In today’s fast-paced world, the role of a Roadside Assistance Driver has never been more critical.

As our highways grow busier and our reliance on personal vehicles remains high, the need for proficient individuals who can provide vital, timely roadside assistance escalates.

But let’s dive deeper: What’s truly expected from a Roadside Assistance Driver?

Whether you are:

• A job seeker looking to understand the core of this role,
• A hiring manager aiming to sketch out the perfect candidate,
• Or simply intrigued by the world of roadside assistance,

You’re in the right place.

Today, we present a fully customizable Roadside Assistance Driver job description template, designed for quick posting on job boards or career sites.

Let’s get started.

Roadside Assistance Driver Duties and Responsibilities

Roadside Assistance Drivers provide crucial assistance to drivers who have encountered issues with their vehicles on the road.

They must have a clear understanding of vehicle mechanics, be able to work under pressure and have excellent customer service skills.

Their duties and responsibilities include:

• Responding to roadside calls from drivers in need of assistance
• Assessing the situation upon arrival and determining the best course of action based on the type of vehicle and the nature of the issue
• Performing minor roadside repairs, such as tire changes, battery jumps, or fuel delivery
• Towing vehicles that cannot be repaired on-site to the nearest garage or designated location
• Ensuring the safety of the driver and any passengers, potentially including arranging alternative transportation
• Maintaining a clean, organized, and stocked service vehicle
• Processing payments or membership information as required
• Communicating effectively with dispatch, clients, and other professionals, such as police or emergency workers
• Completing and submitting all necessary paperwork and reports related to service calls

 

Roadside Assistance Driver Job Description Template

Job Brief

We are seeking a dedicated Roadside Assistance Driver to provide high-quality customer service during emergency situations.

The Roadside Assistance Driver responsibilities include responding to emergency calls, performing small vehicle repairs, and towing vehicles to repair shops when necessary.

Our ideal candidate is mechanically inclined, has excellent problem-solving abilities, and possesses superior customer service skills.

They should be able to work well under pressure and have a clean driving record.

Ultimately, the role of the Roadside Assistance Driver is to ensure our customers receive immediate and professional assistance during their time of need.

 

Responsibilities

• Respond promptly to calls for roadside assistance
• Assess the situation and the safety of the driver and vehicle
• Perform minor repairs like tire changes, jump starts, and fuel delivery
• Tow vehicles to repair shops when necessary
• Communicate with dispatch and complete necessary paperwork
• Adhere to all relevant health and safety regulations
• Keep the service vehicle clean and well-maintained

 

Qualifications

• Proven work experience as a Roadside Assistance Driver or similar role
• Experience with vehicle maintenance and minor repairs
• Excellent problem-solving and customer service skills
• Ability to perform physically demanding tasks, such as lifting heavy objects
• Valid driver’s license with a clean driving record
• High school diploma or equivalent

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off

 

Additional Information

• Job Title: Roadside Assistance Driver
• Work Environment: This role involves significant time spent driving and working outdoors in various weather conditions. It may also require working irregular hours, including nights and weekends.
• Reporting Structure: Reports to the Roadside Assistance Supervisor or Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Location: [City, State] (specify the location)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Roadside Assistance Driver Do?

Roadside Assistance Drivers are essential for ensuring the safety and convenience of motorists who experience vehicle breakdowns or accidents on the road.

They respond to calls for help from stranded motorists.

Upon arrival, they assess the situation and the condition of the vehicle, and then perform necessary services such as changing tires, jump-starting batteries, providing fuel, or unlocking vehicles.

If the problem is more complex, Roadside Assistance Drivers may tow the vehicle to a nearby service station or garage for more extensive repairs.

They need to be skilled in operating tow trucks and other roadside assistance equipment.

They also often provide transportation for stranded motorists to a safe location.

It’s part of their responsibility to make sure the road is clear and safe after offering assistance.

Roadside Assistance Drivers are expected to have good communication skills, as they need to reassure stressed motorists, clearly explain the problem and the solutions, and provide information about the process and potential costs.

They may also need to complete paperwork related to the service call, and accept payments or signatures from customers.

They often work irregular hours, including nights, weekends, and holidays, to provide round-the-clock assistance.

 

Roadside Assistance Driver Qualifications and Skills

A proficient Roadside Assistance Driver should possess the following qualifications and skills:

• Excellent driving skills and a clean driving record to ensure the safe and efficient transport of vehicles and passengers.
• Knowledge of basic vehicle mechanics to perform minor repairs and identify when more serious repairs are required.
• Strong problem-solving skills to assess and address a wide range of vehicle issues, potentially under stressful circumstances.
• Ability to manage time effectively to provide prompt response and service to clients.
• Excellent communication and interpersonal skills to provide professional, empathetic assistance to clients, who may be distressed or frustrated.
• Physical endurance to work in various weather conditions, and the ability to perform physical tasks such as changing tires or pushing vehicles.
• Knowledge of local geographic area and ability to use navigation systems efficiently to reach clients quickly.
• Customer service skills to handle transactions, complaints, and follow-ups professionally and courteously.

 

Roadside Assistance Driver Experience Requirements

Entry-level Roadside Assistance Drivers may have up to 1 year of experience, often gained through vocational training or on-the-job training.

In this role, they gain necessary skills such as vehicle operation and safety, basic roadside repairs, and customer service.

Additional experience can be obtained through driving jobs in related fields such as taxi or bus driving, delivery services, or towing.

These roles can provide valuable hands-on experience dealing with vehicles, traffic conditions, and customers.

Candidates with 2 to 3 years of experience often hone their skills in a variety of roadside situations and vehicle types, making them highly proficient in their job.

Those with more than 5 years of experience are likely to have solid expertise in all aspects of roadside assistance, including handling complex vehicle issues and managing challenging roadside situations.

They may also have some leadership experience, making them suitable for supervisory roles.

Certain employers may require their Roadside Assistance Drivers to have specific certifications or licenses, such as a Commercial Driver’s License (CDL), which further solidifies their credibility and competence in the role.

 

Roadside Assistance Driver Education and Training Requirements

Roadside Assistance Drivers typically require a high school diploma or equivalent.

It is beneficial if the individual has had some prior experience with driving jobs, vehicle repair, or customer service.

They are also required to have a valid driver’s license and a good driving record.

Depending on the region, they may need to have a Commercial Driver’s License (CDL) or be willing to obtain one.

Knowledge of traffic laws and regulations is also important.

Roadside Assistance Drivers should be proficient in basic auto repair and maintenance.

This includes understanding how to change a tire, jump-start a car, or provide minor repairs on the road.

Some companies offer on-the-job training, while others may require completion of a vocational program in automotive repair.

Although not mandatory, some drivers may opt to pursue certification programs such as the Certified Towing and Recovery Professional (CTRP) or similar, which can enhance skills and employability.

In addition, Roadside Assistance Drivers should possess strong communication skills to interact effectively with customers, other drivers, and dispatchers.

They should also be prepared to work in all kinds of weather conditions and manage stressful situations calmly and effectively.

Having additional training in first aid and safety procedures can also be beneficial for this role.

 

Roadside Assistance Driver Salary Expectations

A Roadside Assistance Driver earns an average salary of $31,000 (USD) per year.

However, this can fluctuate depending on factors such as the driver’s experience, location, the company they work for, and the amount of hours they work.

 

Roadside Assistance Driver Job Description FAQs

What skills does a Roadside Assistance Driver need?

Roadside Assistance Drivers need to have excellent driving skills and a good knowledge of vehicle mechanics.

They should also have strong problem-solving abilities to assess and fix minor vehicle issues on the spot.

Good communication and customer service skills are also important, as they will interact with stranded motorists who may be stressed or upset.

 

Do Roadside Assistance Drivers need special qualifications?

Yes, Roadside Assistance Drivers require a valid driver’s license and a clean driving record.

They may also need to have a Commercial Driver’s License (CDL) depending on the size of the vehicle they will be driving.

Some companies provide on-the-job training, but knowledge of basic vehicle maintenance and repair is often a prerequisite.

 

What should you look for in a Roadside Assistance Driver resume?

A Roadside Assistance Driver’s resume should highlight their driving experience, knowledge of basic vehicle mechanics, and any formal training or certifications they hold.

It should also reflect their ability to work under pressure, provide excellent customer service, and handle emergency situations effectively.

 

What qualities make a good Roadside Assistance Driver?

A good Roadside Assistance Driver should be calm, patient, and have the ability to communicate effectively with distressed individuals.

They should have strong problem-solving skills and be able to perform minor vehicle repairs on the spot.

They should also demonstrate a commitment to safety and an ability to navigate various routes effectively.

 

Is it difficult to hire Roadside Assistance Drivers?

Hiring Roadside Assistance Drivers can be challenging due to the diverse skill set required.

The role requires not just driving skills, but also mechanical knowledge, customer service skills, and the ability to handle high-stress situations.

It’s also crucial to hire someone who is reliable and can handle working irregular hours, as the job often involves working nights, weekends, and holidays.

 

Conclusion

That’s the rundown.

Today, we’ve offered an inside look into what it really means to be a roadside assistance driver.

Guess what?

It’s not just about driving and repairing.

It’s about ensuring safety and comfort on the road, one trip at a time.

With our comprehensive roadside assistance driver job description template and real-world examples, you’re ready to get on the road.

But why stop there?

Delve further with our job description generator. It’s your ideal tool for creating precise job listings or refining your resume to perfection.

Remember:

Every trip you take is part of a larger journey.

Let’s ensure that journey is safe. Together.

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