Sales Support Administrator Job Description [Updated for 2025]

In the fast-paced world of sales, the role of the Sales Support Administrator has become ever more crucial.

As businesses evolve and market dynamics shift, the demand for skilled individuals who can streamline, enhance, and safeguard our sales processes grows ever stronger.

But let’s delve deeper: What exactly does a Sales Support Administrator do?

Whether you are:

• A job seeker trying to understand the core responsibilities of this role,
• A hiring manager aiming to define the perfect candidate,
• Or simply curious about the intricacies of sales support administration,

You’ve come to the right place.

Today, we present a customizable Sales Support Administrator job description template, designed for effortless posting on job boards or career sites.

Let’s dive right in.

Sales Support Administrator Duties and Responsibilities

Sales Support Administrators play a pivotal role in assisting sales teams and contributing to their overall success.

They are responsible for facilitating the smooth running of the sales department through administrative support, client management, and sales tracking.

The day-to-day duties and responsibilities of a Sales Support Administrator often include:

• Assisting sales teams with proposal development and product/service presentation
• Managing customer databases, ensuring all client information is accurate and up-to-date
• Coordinating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently
• Preparing sales reports and analyzing sales trends to assist in creating sales strategies
• Handling administrative tasks such as managing sales contracts, filing important documents, and maintaining records
• Providing excellent customer service, answering queries and solving problems
• Processing orders and coordinating with logistics for timely delivery
• Supporting the sales team in meeting sales targets
• Organizing and scheduling sales meetings and appointments
• Assisting with sales training and onboarding of new team members

 

Sales Support Administrator Job Description Template

Job Brief

We are seeking a skilled and organized Sales Support Administrator to provide necessary support to the sales team.

The successful candidate will become the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation and information.

The goal is to facilitate the team’s activities so as to maximize their performance and the solid and long-lasting development of the company.

 

Responsibilities

• Coordinate sales team by managing schedules, filing important documents and communicating relevant information
• Ensure the adequacy of sales-related equipment or material
• Respond to complaints from customers and give after-sales support when requested
• Store and sort financial and non-financial data in electronic form and present reports
• Handle the processing of all orders with accuracy and timeliness
• Inform clients of unforeseen delays or problems
• Monitor the team’s progress, identify shortcomings and propose improvements
• Assist in the preparation and organizing of promotional material or events
• Ensure adherence to laws and policies

 

Qualifications

• Proven work experience as a Sales Support Administrator, Sales Coordinator or Sales Support Agent
• Hands on experience with CRM systems and MS Office (MS Excel in particular)
• Understanding of sales performance metrics
• Excellent organizational and multitasking skills
• A team player with high level of dedication
• Ability to work under strict deadlines
• Certification in Sales or Marketing will be an asset
• BS/BA in Business Administration or relevant field

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Sales Support Administrator
• Work Environment: Office setting with options for occasional remote work. Some travel may be required for team meetings or client consultations.
• Reporting Structure: Reports to the Sales Manager or Director of Sales.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $45,000 minimum to $60,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Sales Support Administrator Do?

Sales Support Administrators often work for companies in industries like retail, manufacturing, or tech, providing crucial support to sales teams.

They can also work independently as freelance consultants.

Their primary role is to assist in the administrative tasks of the sales department.

This typically involves processing sales orders, coordinating with other departments to ensure timely delivery, and managing customer inquiries or complaints.

Sales Support Administrators often maintain a database of sales records, client information, and often perform data entry tasks related to these.

They are also responsible for preparing sales reports and presenting them to the management.

They often liaise with the accounts department to ensure accurate invoicing and with the logistics team to keep track of deliveries.

Sales Support Administrators may also provide direct support to the sales team, helping them with presentations, proposals, and meeting preparations.

 

Sales Support Administrator Qualifications and Skills

Sales Support Administrators must possess a range of technical and interpersonal skills to provide effective support to the sales team, including:

• Strong organizational skills to manage and track inventory, schedules, and sales data effectively.
• Excellent communication skills to liaise between the sales team and other departments, as well as to assist with customer inquiries and complaints.
• A high level of numeracy for managing sales data, calculating discounts or commissions, and producing sales reports.
• Exceptional customer service skills to build and maintain relationships with clients, ensure their needs are met, and resolve any issues or complaints.
• Ability to use a variety of business software, including CRM systems, databases, and office software such as word processors and spreadsheets.
• An understanding of sales principles and experience in a sales or customer service role can be beneficial.
• Problem-solving skills to identify and address issues that may affect sales or customer satisfaction.
• Time management skills for effectively prioritizing tasks and meeting deadlines in a fast-paced environment.

 

Sales Support Administrator Experience Requirements

Sales Support Administrators often gain initial experience through internships or part-time roles in sales, customer service, or administrative support.

It is common for entry-level candidates to possess at least 1 to 2 years of experience in these fields.

Candidates who have garnered over 2 years of experience typically have a strong background in sales support, administration, or a related field.

They may also have an understanding of customer relationship management systems, sales software, and other relevant office technologies.

For those with more than 5 years of experience, they often have a comprehensive understanding of sales processes, excellent organizational skills, and an ability to manage complex administrative tasks.

These professionals may also have supervisory experience, which can equip them for roles with greater responsibilities, like managing a sales support team.

Some Sales Support Administrator roles may also require specific industry knowledge, which can be gained through years of experience in that particular sector.

As such, those applying for these roles should have relevant industry experience.

 

Sales Support Administrator Education and Training Requirements

Sales Support Administrators typically require a high school diploma or equivalent, although a bachelor’s degree in business administration, marketing, or a related field is often preferred.

Experience in sales or a customer service environment is often beneficial, and those with a background in the specific industry of the company may have an advantage.

Sales Support Administrators must possess excellent organizational and communication skills, as well as proficiency in various software applications, such as Microsoft Office Suite and Customer Relationship Management (CRM) systems.

Therefore, training in these areas may be beneficial.

Some positions may require Sales Support Administrators to have a thorough understanding of the company’s products or services.

In these cases, specific on-the-job training is usually provided.

While not always required, certifications in sales, administration, or customer service could enhance career prospects and demonstrate a commitment to the role.

Ongoing professional development, such as attending sales or administration seminars and workshops, is also encouraged.

Above all, a Sales Support Administrator needs a solid understanding of customer service principles and the ability to work as part of a team.

These skills are often acquired through practical experience and on-the-job training.

 

Sales Support Administrator Salary Expectations

A Sales Support Administrator can expect to make an average of $48,000 (USD) per year.

The actual salary can differ based on factors such as experience, qualifications, and the location of the job.

 

Sales Support Administrator Job Description FAQs

What skills does a Sales Support Administrator need?

Sales Support Administrators should have strong communication and organizational skills to effectively handle administrative duties and customer inquiries.

Proficiency in using various software such as CRM, MS Office is required.

They should have good problem-solving abilities and a keen attention to detail for handling sales orders and customer complaints.

A good understanding of sales principles and customer service practices is also essential.

 

Do Sales Support Administrators need a degree?

A degree in Business Administration or a related field is usually preferred for a Sales Support Administrator role.

However, substantial experience in sales, customer service, or administrative roles can also qualify candidates for this position.

Some employers may require certain certifications or training in sales or customer relationship management.

 

What should you look for in a Sales Support Administrator resume?

A Sales Support Administrator resume should highlight relevant experience in sales, administration, or customer service roles.

Proficiency in handling CRM systems, sales order processing, and customer service are important qualifications.

An ideal candidate should also demonstrate strong problem-solving abilities, communication skills, and attention to detail.

Any experience in team management or leadership is a plus.

 

What qualities make a good Sales Support Administrator?

A good Sales Support Administrator is highly organized, efficient, and proactive.

They should have excellent communication skills for liaising between the sales team and clients, and a customer-focused approach.

Problem-solving abilities are essential to address customer queries and complaints effectively.

They should also be capable of multitasking and managing time effectively to meet deadlines.

 

Is it difficult to hire Sales Support Administrators?

The difficulty in hiring Sales Support Administrators depends largely on the specific requirements of the role.

For entry-level positions, there are usually many suitable candidates.

However, for more specialized roles that require specific industry knowledge or advanced technical skills, the pool of qualified candidates may be smaller, making the hiring process more challenging.

 

Conclusion

And there we have it.

Today, we have demystified what it truly takes to be a Sales Support Administrator.

Surprise, surprise?

It’s not just about managing sales records.

It’s about shaping the success of sales initiatives, one support task at a time.

With our handy Sales Support Administrator job description template and real-world examples, you’re ready to go.

But why limit yourself?

Plunge further with our job description generator. It’s your ultimate resource for creating laser-focused job listings or refining your resume to perfection.

Keep in mind:

Every single task plays a role in the grand scheme of things.

Let’s shape that success. Together.

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