Shopping Center Manager Job Description [Updated for 2025]

In the era of modern retail, the role of shopping center managers has become increasingly crucial.

As consumer expectations evolve, so does the demand for skilled professionals who can adapt, enhance, and manage our retail landscapes.

But let’s delve deeper: What’s truly expected from a shopping center manager?

Whether you are:

• A job seeker trying to understand the nuances of this role,
• A hiring manager conceptualizing the perfect candidate,
• Or simply fascinated by the intricacies of shopping center management,

You’re in the right place.

Today, we present a customizable shopping center manager job description template, designed for effortless posting on job boards or career sites.

Let’s dive right into it.

Shopping Center Manager Duties and Responsibilities

Shopping Center Managers oversee the daily operations of a shopping center or mall, including maintenance, budgeting, and tenant relations.

They ensure that the shopping center is attractive to customers, profitable for tenants, and in compliance with all safety regulations.

Their duties and responsibilities include:

• Plan, direct, and coordinate the operations of the shopping center
• Manage leasing efforts, including prospecting new tenants and negotiating lease agreements
• Maintain positive relationships with tenants and resolve any complaints or issues
• Oversee the maintenance, security, and cleanliness of the shopping center
• Develop and manage the shopping center’s budget
• Organize and promote events to attract shoppers and increase sales
• Ensure compliance with all local and national safety regulations and standards
• Work with marketing and PR teams to promote the shopping center and its tenants
• Track sales data and tenant performance
• Coordinate with contractors for renovation, expansion, and other construction projects

 

Shopping Center Manager Job Description Template

Job Brief

We are looking for an experienced and driven Shopping Center Manager to oversee all operations, functions and activities in our shopping center.

Your responsibilities include managing staff, ensuring customer satisfaction, overseeing general mall operations, and coordinating promotional events.

The ideal candidate is a confident decision-maker and leader with proven experience in shopping center or retail management.

Ultimately, you will ensure our shopping center meets business, safety, and legal standards and provides a pleasant experience for customers and tenants.

 

Responsibilities

• Develop and implement strategic plans to improve the profitability of the shopping center
• Monitor retail operating costs, budgets and resources
• Communicate and negotiate with tenants and prospective tenants
• Organize and coordinate marketing events and promotional activities
• Maintain high standards of customer service and ensure a pleasant shopping environment
• Ensure compliance with health and safety regulations
• Prepare reports on shopping center operations and performance
• Liaise with local authorities and community leaders
• Handle emergency and security situations
• Recruit, hire and train new staff members

 

Qualifications

• Proven work experience as a Shopping Center Manager, Retail Manager or similar role
• Experience in budgeting and financial management
• Strong understanding of marketing and promotional strategies
• Ability to handle and prioritize multiple tasks
• Excellent leadership and decision-making abilities
• Strong communication and negotiation skills
• Knowledge of safety regulations, property management and leasing practices
• BSc degree in Business Administration, Retail Management or related field

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Shopping Center Manager
• Work Environment: Shopping Center. Standard hours with occasional overtime during promotional events and holidays.
• Reporting Structure: Reports to the Director of Operations.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $70,000 minimum to $100,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Shopping Center Manager Do?

Shopping Center Managers are responsible for the operational and financial success of a shopping center or mall.

They typically work for real estate firms, property management companies or directly for a retail corporation.

They oversee the day-to-day management of the shopping center, including maintenance, security, and cleanliness.

They coordinate with cleaning and security staff to ensure the center is safe and presentable for customers.

Shopping Center Managers also liaise with existing tenants and work to attract new ones, handling lease negotiations and addressing any tenant issues or disputes.

They are responsible for ensuring all retail spaces are rented and maintained appropriately.

Additionally, they manage the center’s budget, monitor revenues and expenses, and make necessary financial decisions.

This may include negotiating contracts with vendors or contractors, planning for capital improvements, and implementing cost-saving measures.

Shopping Center Managers may also coordinate marketing and promotional activities to increase foot traffic and sales, working closely with marketing teams or agencies.

In short, their role is to ensure the smooth running of the shopping center, maximize profitability, and provide an enjoyable shopping experience for customers.

 

Shopping Center Manager Qualifications and Skills

A competent Shopping Center Manager should have the skills and qualifications that match the requirements of the role, such as:

• Strong leadership and team management skills to oversee all operations and personnel in the shopping center.
• Excellent communication skills to liaise with tenants, staff, and customers, and also to handle negotiations and contracts with potential retailers.
• Exceptional customer service abilities to ensure the satisfaction of both tenants and customers, and to manage any complaints or issues that may arise.
• Financial management skills to handle budgets, monitor expenses, and optimize the shopping center’s profitability.
• Strategic planning and business development abilities to increase footfall, attract high-quality tenants, and maintain the shopping center’s competitive edge.
• Knowledge of safety regulations and legal requirements in retail management, as well as the ability to implement and monitor security measures.
• Strong problem-solving skills to handle any operational, financial, or personnel issues that may arise.
• Experience in marketing and promotion to enhance the visibility and reputation of the shopping center in the local community and beyond.

 

Shopping Center Manager Experience Requirements

Entry-level candidates for Shopping Center Manager roles often have at least 2 to 3 years of experience in retail, customer service, or real estate management.

This experience could be gained through internships, part-time roles, or full-time positions in retail stores, shopping malls, or property management companies.

Candidates with more than 3 years of experience may have worked in roles such as Retail Supervisor, Store Manager, or Property Manager, which provide opportunities to gain a deeper understanding of the retail environment, budget management, tenant relations, and facility maintenance.

Those with more than 5 years of experience may have spent time as a Shopping Center Assistant Manager or Leasing Manager, developing key skills such as strategic planning, lease negotiation, marketing, and team leadership.

At this level of experience, candidates are usually prepared to take on the full responsibilities of a Shopping Center Manager, overseeing the entire operation of the shopping center.

Further, many Shopping Center Managers have degrees in Business Administration, Real Estate, Marketing, or related fields.

This formal education, combined with relevant work experience, equips them with the knowledge and skills to effectively manage a shopping center.

Continuing professional development in the form of industry certifications can also enhance a candidate’s qualifications for this role.

 

Shopping Center Manager Education and Training Requirements

Shopping Center Managers usually have a bachelor’s degree in Business Administration, Business Management, or a related field.

Courses in business law, marketing, economics, finance, and communication can provide useful knowledge and skills for this role.

Experience in retail, sales, or customer service is often advantageous, and some larger shopping centers may require managers to have several years of managerial experience.

Further qualifications, such as a master’s degree in Business Administration (MBA) or certification in retail management or property management, can be beneficial for those aspiring to manage larger and more prestigious shopping centers.

Internships or part-time jobs in retail or property management can provide valuable hands-on experience.

In addition, some states may require Shopping Center Managers to hold a real estate broker’s license, particularly if they are involved in leasing activities.

Continual professional development, such as courses in lease negotiation, marketing and promotion, and facility maintenance, can also be advantageous in this role.

Overall, a successful Shopping Center Manager needs a combination of business acumen, understanding of retail trends, excellent people skills, and a good sense of customer service.

 

Shopping Center Manager Salary Expectations

A Shopping Center Manager can expect to earn an average salary of $60,738 (USD) per year.

The salary can fluctuate based on factors such as the size of the shopping center, the location, and the manager’s level of experience and qualifications.

 

Shopping Center Manager Job Description FAQs

What skills does a Shopping Center Manager need?

A Shopping Center Manager should possess strong organizational and management skills.

They need to have excellent communication skills to effectively deal with tenants, customers, and employees.

They should also have financial acumen to handle budgeting and sales analysis, and a good understanding of marketing strategies to attract shoppers and increase sales.

 

Do Shopping Center Managers need a degree?

While not always necessary, many Shopping Center Managers have a degree in Business Administration, Real Estate, or a related field.

A degree can enhance a manager’s understanding of retail operations, marketing strategies, and real estate management.

Some large shopping centers might require their managers to have a Master’s Degree in Business Administration (MBA).

 

What should you look for in a Shopping Center Manager’s resume?

A Shopping Center Manager’s resume should show a solid background in retail management or real estate, with a strong focus on customer service.

Look for experience in budgeting, sales forecasting, and marketing.

A successful Shopping Center Manager will also have demonstrated the ability to manage and motivate a team, resolve conflicts, and improve operational efficiency.

 

What qualities make a good Shopping Center Manager?

A good Shopping Center Manager is an effective leader with strong decision-making skills.

They should be customer-oriented, understanding the needs and preferences of shoppers.

They must also be adaptable, as the retail environment is fast-paced and ever-changing.

A good Shopping Center Manager is also a problem-solver, capable of addressing issues related to facilities, tenants, or customers quickly and efficiently.

 

What are the daily duties of a Shopping Center Manager?

The daily duties of a Shopping Center Manager can vary greatly depending on the size and type of the shopping center.

Generally, they oversee the operations of the shopping center, which can include managing staff, liaising with tenants, coordinating maintenance and cleaning services, implementing marketing strategies, and ensuring the center meets safety regulations.

They also monitor sales, manage the center’s budget, and work to improve customer satisfaction.

 

Is it difficult to hire a Shopping Center Manager?

Hiring a Shopping Center Manager can be challenging as it requires finding a candidate with a unique blend of retail knowledge, managerial skills, and real estate expertise.

The role often involves long hours and a high level of responsibility, so it’s important to find someone who is committed and capable.

 

Conclusion

And that’s a wrap.

Today, we’ve given you an exclusive behind-the-scenes tour of what it truly means to be a shopping center manager.

Surprise, surprise!

It’s not just about overseeing operations.

It’s about sculpting the retail landscape, one tenant at a time.

Armed with our practical shopping center manager job description template and real-world examples, you’re ready to take the leap.

But why call it a day?

Go further with our job description generator. It’s your next step in crafting pinpoint-accurate job listings or honing your resume to perfection.

Remember:

Every retail space is a part of a bigger commercial vision.

Let’s shape that vision. Together.

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