Teller Job Description [Updated for 2025]

In today’s financial landscape, the role of a teller has never been more crucial.

As banking evolves, the demand for skilled individuals who can navigate, enrich, and protect our financial transactions escalates.

But let’s delve deeper: What’s truly expected from a teller?

Whether you are:

• A job seeker trying to comprehend the core of this role,
• A hiring manager outlining the perfect candidate,
• Or simply fascinated by the day-to-day tasks of a teller,

You’re in the right place.

Today, we present a tailor-made teller job description template, designed for effortless posting on job boards or career sites.

Let’s dive right into it.

Teller Duties and Responsibilities

Tellers are primarily responsible for a variety of transactions and customer service functions related to processing customer bank transactions.

They work directly with customers and are often the first point of contact a customer has with the bank.

Their duties and responsibilities include:

• Provide account services to customers such as receiving deposits and loan payments, cashing checks, issuing savings withdrawals and recording night and mail deposits
• Count cash in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
• Answer inquiries regarding checking and savings accounts and other bank related products
• Process transactions, including withdrawals, deposits, payments and money transfers for customers
• Identify customer needs and refer them to appropriate banking services and specialists
• Resolve customer complaints or issues promptly and professionally
• Perform routine tasks like filing paperwork, typing, maintaining records and handling mail
• Ensure compliance with all internal controls and established policies and procedures
• Follow bank procedures when performing transactions for customers and provide customers with a record of transactions

 

Teller Job Description Template

Job Brief

We are seeking a reliable, detail-oriented individual to join our team as a bank teller.

The responsibilities of this role include handling cash transactions, selling bank’s products and services, and resolving customers’ issues.

The ideal candidate will possess strong numeracy skills, excellent customer service skills, and the ability to work accurately in a fast-paced environment.

Ultimately, the role of the teller is to ensure that all transactions are processed accurately and efficiently, while providing an exceptional service experience to our customers.

 

Responsibilities

• Handle cash transactions, including deposits, withdrawals, and loan payments
• Check and verify customer identification and documents for cash transactions
• Sell bank’s products and services, such as saving accounts and business accounts
• Resolve customers’ issues or direct them to the appropriate department for help
• Keep records of all transactions and prepare reports for management
• Maintain a clean and organized work area
• Comply with all bank operation, security, and audit procedures
• Assist in other bank operations as needed

 

Qualifications

• Previous work experience as a teller or in a similar role in financial services
• Strong numerical skills and attention to detail
• Excellent customer service skills
• Good sales skills
• Ability to work accurately in a fast-paced environment
• High school diploma or equivalent

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Tuition assistance

 

Additional Information

• Job Title: Teller
• Work Environment: This role is based in a branch and involves frequent interaction with the public. Some weekend and evening hours may be required.
• Reporting Structure: Reports to the Branch Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $25,000 minimum to $35,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Teller Do?

Tellers are financial professionals who typically work in banks, credit unions, and similar institutions.

They are the first point of contact for customers carrying out banking transactions.

Their primary duties include handling cash transactions, such as accepting deposits and loan payments, cashing checks, and issuing withdrawals.

They are responsible for accurately processing and recording these transactions.

Tellers often assist customers in opening or closing accounts and help them understand and manage their accounts better.

They are also responsible for answering any inquiries that customers may have regarding bank services and products.

In addition, they may also be tasked with selling the bank’s services and products, including loans and credit cards.

They must ensure all transactions and paperwork are in compliance with the bank’s policies and government regulations.

Tellers also need to be vigilant to fraudulent activities, such as check fraud or counterfeit money.

Overall, the role of a teller is crucial in maintaining customer relationships and ensuring the smooth functioning of a financial institution.

 

Teller Qualifications and Skills

A proficient teller should possess the qualifications and skills that align with your job description, such as:

• Excellent customer service skills to assist and interact with a diverse range of customers, resolving their queries and complaints effectively.
• Strong mathematical skills for handling cash, calculating currency conversions and balancing the cash drawer at the end of the shift.
• Detail-oriented to ensure accuracy in all transactions and to avoid any discrepancies or frauds.
• Interpersonal skills to effectively communicate with customers and team members, fostering a positive and productive environment.
• Problem-solving skills to troubleshoot issues that arise with customers’ accounts or transactions.
• Understanding of financial regulations and banking procedures to ensure compliance with all legal and bank policies.
• Proficiency with computer systems and banking software to process transactions and maintain records.
• Ability to multitask and manage time efficiently to handle multiple customer requests in a timely manner.

 

Teller Experience Requirements

Tellers, often entry-level roles in the banking sector, may not necessarily require significant experience.

However, having 1 to 2 years of experience in a customer service or cash handling role can be beneficial and attractive to potential employers.

Candidates often gain relevant experience through part-time roles, internships, or entry-level jobs in related fields such as retail or hospitality.

These roles can help develop the necessary skills in handling cash, providing customer service, and understanding basic financial transactions.

Candidates with more than 2 years of experience may have had more responsibilities such as managing customer accounts, resolving customer issues, and performing more complex financial transactions.

Those with over 5 years of experience are often considered for senior teller positions or roles in bank management, as they have the necessary experience and knowledge about bank operations, policies and regulations, and customer service skills.

These candidates may also have some leadership experience, having trained and supervised junior tellers.

 

Teller Education and Training Requirements

Tellers typically require a high school diploma or its equivalent as a basic qualification for the job.

An associate or bachelor’s degree in business, finance, or a related field can be beneficial, although it’s not a strict requirement for most entry-level positions.

They are also expected to have basic mathematical skills, as well as proficiency in relevant computer applications for handling financial transactions.

Several banks provide on-the-job training to new tellers, where they learn about the bank’s specific policies, procedures, and products.

This training can last from a week to a month, and it typically includes shadowing experienced tellers to understand the practical aspects of the job.

Some tellers may also choose to pursue certification programs offered by banking associations, such as the American Bankers Association or the Center for Financial Training.

These certifications can enhance the teller’s skills, make them more marketable, and potentially open up opportunities for advancement.

In addition to formal education and training, tellers need excellent customer service skills, as they constantly interact with the bank’s customers.

They should also possess attention to detail and high levels of accuracy, considering the critical nature of their job in handling financial transactions.

 

Teller Salary Expectations

A Teller earns an average salary of $31,230 (USD) per year.

The earnings can significantly vary depending on the level of experience, the size and type of the banking institution, and the geographical location.

 

Teller Job Description FAQs

What skills does a teller need?

Tellers should have excellent communication and interpersonal skills to interact effectively with customers.

Their mathematical skills must be sharp to handle cash transactions accurately.

They should also have keen attention to detail to avoid mistakes during transactions.

Good customer service and problem-solving skills are also crucial for this role.

 

Do tellers need a degree?

While having a degree isn’t a strict requirement for a teller position, having a high school diploma or equivalent is usually required.

Some positions might prefer candidates with a degree in finance or a related field.

However, the most important factors are often the candidate’s skills, experience, and ability to provide excellent customer service.

 

What should you look for in a teller resume?

A teller resume should highlight customer service skills, as tellers deal with customers daily.

Look for any experience handling cash transactions, such as prior work in retail or restaurants.

Strong math skills are essential, so any evidence of this is a plus.

Any experience or training in banking or finance can also be beneficial.

 

What qualities make a good teller?

A good teller is reliable, accurate, and provides excellent customer service.

They should be able to handle multiple tasks at once and stay calm under pressure, especially during busy times.

Their communication skills should be excellent, and they should be able to explain complex banking procedures to customers in a way that’s easy to understand.

They should also be honest and trustworthy, as they’re handling sensitive financial transactions.

 

Is it difficult to hire tellers?

Hiring tellers can be challenging due to the importance of finding candidates who are trustworthy, reliable, and have excellent customer service skills.

However, the position typically doesn’t require advanced degrees or specialized knowledge, which can make it easier to find a larger pool of potential candidates.

It’s important to thoroughly screen candidates to ensure they can handle the responsibilities of the job and provide excellent service to your customers.

 

Conclusion

And there you have it.

Today, we’ve given you a behind-the-scenes look at what being a teller really entails.

Surprise, surprise?

It’s not just about handling cash.

It’s about molding the face of customer service in the banking industry, one transaction at a time.

Armed with our comprehensive teller job description template and realistic examples, you’re ready to take the plunge.

But why put a cap on it?

Delve further with our job description generator. It’s your ultimate tool to create razor-sharp listings or refining your resume to the hilt.

Remember:

Every transaction made is a piece of a larger puzzle.

Let’s shape the future of banking. Together.

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