Automotive Service Manager Job Description [Updated for 2025]

In the dynamic world of the automotive industry, the role of an automotive service manager is more crucial than ever.

As the industry evolves, there is an ever-growing demand for skilled individuals who can manage, enhance, and ensure the smooth running of automotive services.

So, what exactly does the job of an automotive service manager entail?

Whether you are:

• A job seeker trying to understand the requirements of this role,
• A hiring manager mapping out the perfect candidate,
• Or simply intrigued by the mechanics of automotive service management,

You’ve come to the right place.

Today, we present a customizable automotive service manager job description template, designed for effortless posting on job boards or career sites.

Let’s dive right in.

Automotive Service Manager Duties and Responsibilities

Automotive Service Managers oversee the service department within a car dealership or automotive repair shop.

They ensure that customer satisfaction standards are met, manage staff, and coordinate the workflow.

Their duties and responsibilities include:

• Supervising and managing the automotive service technicians and staff
• Overseeing the inspection of automobiles and approving or disapproving repair requests
• Establishing and maintaining a good relationship with customers
• Addressing and resolving customer complaints regarding services and charges
• Monitoring inventory levels and ordering parts and supplies as needed
• Developing and implementing marketing strategies to promote automotive services
• Assuring high-quality customer service and satisfaction
• Ensuring compliance with all company policies and procedures, as well as safety and environmental laws and regulations
• Setting and managing the budget for the service department
• Planning and organizing work schedules for the team
• Training and developing employees, and keeping up-to-date with the latest automotive technologies and trends

 

Automotive Service Manager Job Description Template

Job Brief

We are seeking a skilled Automotive Service Manager to lead our team of auto technicians.

The Automotive Service Manager’s responsibilities include ensuring the team meets customer satisfaction goals, overseeing the service department, maintaining the quality of service, and promoting superior customer service.

Our ideal candidate is an individual with excellent leadership skills, a strong knowledge of automotive systems, and a high degree of customer service orientation.

 

Responsibilities

• Manage and lead the auto service team in diagnosing and repairing vehicles
• Oversee service orders and flow of Drive Lane. Ensure that work is distributed evenly upon customer’s arrival
• Manage the hiring and training process of the service department staff
• Develop and implement marketing strategies to promote automotive services
• Monitor and manage inventory control
• Address and resolve customer complaints in a timely and professional manner
• Ensure compliance with company policies and industry regulations
• Establish and maintain good working relationships with customers to encourage repeat and referral business
• Prepare and administer an annual operating budget for the service department

 

Qualifications

• Proven experience as an Automotive Service Manager, Automotive Service Advisor or similar role
• Solid technical background in automotive repair and maintenance
• Excellent organizational and leadership skills
• Outstanding communication and customer service abilities
• Strong understanding of business principles and performance metrics
• Ability to handle and resolve conflicts effectively
• High school diploma or equivalent; Degree in Mechanical or Automotive Engineering is a plus

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Automotive Service Manager
• Work Environment: This role primarily operates in a professional auto shop environment and includes direct contact with customers and staff.
• Reporting Structure: Reports to the General Manager or Dealership Owner.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $50,000 minimum to $100,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does an Automotive Service Manager Do?

Automotive Service Managers oversee the service department of an automotive dealership or repair shop.

They are responsible for directing and coordinating all activities related to the servicing and repair of vehicles.

They work with customers to understand their vehicle problems, estimate repair costs, and schedule service appointments.

They may also work directly with automotive technicians to diagnose and troubleshoot mechanical issues.

Their duties include managing the workflow in the service area, ensuring that all repairs and maintenance services are done efficiently and correctly.

They often have to deal with customer complaints and work to resolve them to the customer’s satisfaction.

Automotive Service Managers are also responsible for managing inventory, ordering parts and supplies as needed, and maintaining accurate records of services performed and parts used.

They often have a role in hiring, training, and supervising service department staff, and may also be responsible for setting and meeting departmental goals and budgets.

In some cases, they may also need to stay updated with the latest industry trends, technologies, and regulatory requirements.

They often work closely with other managers in the dealership or repair shop to ensure smooth overall operations.

 

Automotive Service Manager Qualifications and Skills

An Automotive Service Manager should possess a variety of technical skills, soft skills, and industry knowledge to oversee service operations and staff, including:

• Technical knowledge of vehicle systems and repair techniques to efficiently manage the service department and ensure the provision of high-quality service.
• Interpersonal skills to effectively communicate and maintain strong relationships with customers, staff, and suppliers, fostering an environment of teamwork and customer satisfaction.
• Excellent leadership and managerial skills to motivate and direct service department staff, ensuring productivity and adherence to quality standards.
• Problem-solving skills to quickly identify and resolve customer complaints, staff issues, and operational problems within the service department.
• Business acumen and an understanding of business principles to increase efficiency, profitability, and customer retention.
• Customer service skills to ensure a positive customer experience, resolve customer complaints, and build long-term customer relationships.
• Organizational skills to manage service schedules, warranty claims, and other administrative tasks associated with service operations.
• Ability to use service management software for tasks such as scheduling, inventory management, and reporting.

 

Automotive Service Manager Experience Requirements

An Automotive Service Manager typically requires at least 5 years of experience in the automotive industry, with at least 2 years in a supervisory or managerial role.

This experience is often gained through roles such as Automotive Technician, Service Advisor, or Parts Specialist.

Entry-level candidates may have gained experience through internships or part-time roles in the automotive service industry.

This experience can include roles such as Automotive Technician Trainee, Service Writer, or Parts Counter Representative.

Candidates with 3 to 5 years of experience often have deep technical knowledge gained through roles like Automotive Technician, Master Technician, or Service Advisor.

They will have honed their skills in diagnosing and repairing vehicles, managing inventory, and providing customer service.

Those with more than 5 years of experience likely have a track record of managing teams, overseeing daily operations, and improving customer satisfaction in previous roles.

This level of experience may include roles such as Assistant Service Manager or Service Director.

Moreover, additional certifications like Automotive Service Excellence (ASE) Certification would be advantageous and are often required by employers.

The ability to use industry-specific software, an understanding of automotive laws and regulations, and excellent customer service skills are all integral to this role.

 

Automotive Service Manager Education and Training Requirements

Automotive Service Managers usually have a high school diploma or equivalent.

They often have previous work experience in automotive repair and possess a deep understanding of vehicle parts and systems.

Typically, a bachelor’s degree in automotive service management or a related field is beneficial for this role, though not always required.

Formal training in automotive service management, which is available through many community colleges and trade schools, can also be advantageous.

These programs cover topics such as customer service, employee management, inventory control, and sales.

Depending on the state, Automotive Service Managers may need to be certified.

Certifications, like those offered by the National Institute for Automotive Service Excellence (ASE), indicate a high level of competency in the field.

Continuing education and staying up-to-date with the latest automotive technologies is important for Automotive Service Managers.

They may attend workshops, seminars, or trainings offered by car manufacturers or industry associations.

Leadership and business skills are also crucial for this role, as the job involves managing a team of technicians and running a service department.

Training in business management could also be beneficial.

 

Automotive Service Manager Salary Expectations

The average salary for an Automotive Service Manager is $59,615 (USD) per year.

However, the actual earnings can vary greatly depending on factors such as years of experience, specific skills, location, and the hiring company.

 

Automotive Service Manager Job Description FAQs

What skills does an Automotive Service Manager need?

Automotive Service Managers need to have excellent leadership and communication skills.

They should be proficient in customer service and have a strong understanding of auto mechanics.

Additionally, they should be able to multitask and prioritize tasks effectively to ensure the smooth operation of the service center.

 

Do Automotive Service Managers need a degree?

While a degree is not necessarily required, many employers prefer Automotive Service Managers with a bachelor’s degree in automotive technology, business management, or a related field.

However, substantial experience in the automotive service industry can also qualify a person for this role.

 

What should you look for in an Automotive Service Manager resume?

A good resume for an Automotive Service Manager should show experience in managing an automotive service center or a similar facility.

Look for a history of implementing processes that have improved efficiency or customer satisfaction.

Technical knowledge of automobiles, skills in personnel management, and a record of good customer service should also be evident.

 

What qualities make a good Automotive Service Manager?

A good Automotive Service Manager is a skilled communicator who can effectively handle customer complaints and staff issues.

They should be detail-oriented to ensure that all repair work meets the highest standards.

They should also be proficient in managing the inventory, scheduling, and overall workflow of the service center.

Above all, an excellent Automotive Service Manager should have a passion for the automotive industry and a commitment to providing outstanding customer service.

 

What is the career path for an Automotive Service Manager?

Typically, an Automotive Service Manager starts as a service technician or mechanic and progresses through the ranks.

They may start with roles like Lead Technician or Shop Foreman, before moving into supervisory or management positions.

Some may also enhance their career prospects by completing advanced degrees or certifications in automotive technology or business management.

 

Conclusion

There you have it.

Today, we’ve taken a deep dive into the intricacies of being an automotive service manager.

And here’s a surprise:

It’s not just about fixing cars.

It’s about driving the future of automotive service, one vehicle at a time.

With our go-to automotive service manager job description template and real-life examples, you’re ready to accelerate your career.

But why hit the brakes?

Venture further with our job description generator. It’s your highway to creating precise job listings or fine-tuning your resume to perfection.

Remember:

Every vehicle you service is a part of the bigger journey.

Let’s navigate that future. Together.

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