Behavioral Health Case Manager Job Description [Updated for 2025]

In the modern healthcare landscape, the focus on Behavioral Health Case Managers has never been more significant.

As mental health awareness advances, the demand for skilled professionals who can assess, plan, and coordinate care for individuals with behavioral health issues increases.

But let’s delve deeper: What’s truly expected from a Behavioral Health Case Manager?

Whether you are:

• An aspiring professional trying to comprehend the core of this role,
• A hiring manager outlining the perfect candidate,
• Or simply fascinated by the intricate aspects of behavioral health case management,

You’ve come to the right place.

Today, we present a customizable Behavioral Health Case Manager job description template, designed for effortless posting on job boards or career sites.

Let’s dive right in.

Behavioral Health Case Manager Duties and Responsibilities

Behavioral Health Case Managers are professionals who coordinate and provide care that is safe, timely, effective, efficient, equitable, and client-centered.

They handle case assignments, draft service plans, review case progress and determine case closure.

Their daily duties and responsibilities often include:

• Evaluating and assessing the mental health needs of clients and creating individual treatment plans
• Coordinating with healthcare professionals, social workers, and other staff to ensure the client’s diverse needs are met
• Monitoring clients’ progress and adapting treatment plans as necessary
• Advocating for clients and coordinating services with other programs and resources
• Providing crisis intervention as needed
• Documenting client status and services provided to keep track of progress and treatment effectiveness
• Providing education to clients and their families about mental health issues and how to cope with them
• Assisting clients in setting personal objectives, goals, and plans
• Maintaining strict confidentiality and adhering to all professional standards and regulations

 

Behavioral Health Case Manager Job Description Template

Job Brief

We are searching for a dedicated Behavioral Health Case Manager to join our team.

The candidate will be responsible for coordinating and providing care that is safe, timely, effective, efficient, equitable, and client-centered.

The role involves managing and coordinating healthcare plans for patients with mental health problems, addictions, or co-occurring disorders.

Our ideal candidate has a strong understanding of mental health issues and treatment, exceptional communication skills, and the ability to handle high-stress situations.

Knowledge of case management ethics, HIPAA, program management, and regulatory compliance is a must.

 

Responsibilities

• Assessment of client needs and development of individualized treatment plans
• Coordinate and provide care that is safe, timely, effective, efficient, equitable, and client-centered
• Handle case assignments, draft service plans, review case progress and determine case closure
• Facilitate multiple care aspects (case coordination, information sharing, etc)
• Help patients make informed decisions by acting as their advocate regarding their clinical status and treatment options
• Develop effective working relations and cooperate with medical team throughout the entire case management process
• Take the extra mile to engage patients

 

Qualifications

• Proven working experience in case management, including as a nurse, medical, mental health care manager or a related job
• Solid understanding of mental health issues and treatments
• Familiarity with professional and technical emerging knowledge
• Problem-solving skills and ability to multi-task
• Compassionate with teamwork skills
• BS or MA degree in social work, psychology or a related field

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Behavioral Health Case Manager
• Work Environment: Typically office setting, with some travel required for home visits or consultations at other health facilities.
• Reporting Structure: Reports to the Behavioral Health Director or Case Management Supervisor.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $65,000 minimum to $85,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Behavioral Health Case Manager Do?

Behavioral Health Case Managers work primarily in the mental health sector, providing aid to individuals dealing with various behavioral health issues such as substance abuse, mental illnesses, or developmental disabilities.

They conduct thorough assessments to identify the individual’s needs and determine the types of services required.

They closely collaborate with psychologists, psychiatrists, social workers, and other health care professionals to develop an individualized care plan.

Their role involves constant monitoring and adjusting of the care plan according to the progress of the individual.

They are also responsible for coordinating various services like therapy sessions, medical appointments, and support groups.

Behavioral Health Case Managers play a crucial role in ensuring that individuals receive adequate healthcare, support, and resources.

They also provide crisis intervention and support individuals in coping with their condition.

They often serve as a link between the individual, their family, and the healthcare system, providing essential information and assistance in navigating through the complexities of the healthcare system.

Furthermore, they are responsible for maintaining detailed case records, including progress notes and treatment goals, and ensuring compliance with privacy laws and regulations.

 

Behavioral Health Case Manager Qualifications and Skills

A competent Behavioral Health Case Manager should possess the following skills and qualifications that align with the job role:

• Knowledge in behavioral health, mental health or human services as well as the ability to understand the specific needs of the clients.
• Exceptional interpersonal skills to establish and maintain effective working relationships with clients, families, and health care providers.
• Strong communication skills, both verbal and written, to communicate effectively with clients, their families and healthcare providers.
• Critical thinking and problem-solving skills to assess client situations, develop effective care plans, and manage crises.
• Organizational skills to manage multiple cases simultaneously, keeping track of individual case details and progress.
• Ability to advocate for clients, helping them understand and navigate through healthcare systems, access resources, and receive the best possible care.
• Ethical judgment and decision-making abilities to respect client confidentiality, make unbiased decisions and uphold professional standards.
• Experience with behavioral health assessments, treatment planning, and case management.

 

Behavioral Health Case Manager Experience Requirements

For entry-level positions as a Behavioral Health Case Manager, candidates are generally expected to have 1 to 2 years of experience in a related field, usually gained through internships, part-time roles or in roles such as a Behavioral Health Assistant or Mental Health Counselor.

Candidates are also expected to have a Bachelor’s degree in a relevant field like social work, psychology, or counseling.

They should have an understanding of case management principles, healthcare management systems, and procedures.

Those with more than 3 years of experience often have developed their skills in case management, crisis intervention, treatment planning and have a good understanding of mental health laws and regulations.

Those with more than 5 years of experience often have some leadership experience, having supervised and trained junior case managers or leading a team.

They may have a Master’s degree in a related field and may be licensed or certified professionals.

Moreover, experienced Behavioral Health Case Managers are usually proficient in using mental health software programs, have excellent communication skills, and are knowledgeable about community resources, state regulations regarding mental health services, and ethical guidelines in case management.

They may also have experience with diverse populations and possess the ability to work in high-stress situations.

 

Behavioral Health Case Manager Education and Training Requirements

Behavioral Health Case Managers generally require a bachelor’s degree in social work, psychology, counseling, nursing, or another related field.

Comprehensive understanding of mental health, behavioral health disorders, and substance abuse is a critical requirement for this role.

Coursework or training in these areas during undergraduate education is highly beneficial.

A master’s degree in social work, counseling, or psychology is preferred for some roles, especially those that require more specialized knowledge or high-level decision making.

State licensure is typically required for Behavioral Health Case Managers, and the requirements vary by state.

Most states require successful completion of an exam and a certain number of supervised clinical experience hours.

Certification as a Case Manager, such as the Certified Case Manager (CCM) credential, is highly desirable.

This certification demonstrates a high level of commitment, expertise, and professional standards in the field of case management.

Continuing education and training in the areas of mental health, substance abuse, case management ethics, and related fields are necessary to stay updated in this rapidly evolving field.

This can often be achieved through workshops, seminars, and professional development courses.

It’s also important to note that this role requires excellent communication and interpersonal skills, as Behavioral Health Case Managers work directly with diverse populations and coordinate care with various healthcare professionals.

 

Behavioral Health Case Manager Salary Expectations

A Behavioral Health Case Manager earns an average salary of $42,840 (USD) per year.

The actual earnings can significantly vary based on the professional’s level of experience, qualifications, geographical location, and the organization they work for.

 

Behavioral Health Case Manager Job Description FAQs

What skills does a Behavioral Health Case Manager need?

Behavioral Health Case Managers should have excellent communication and interpersonal skills to interact with clients and their families.

They should have critical thinking and problem-solving skills to develop and implement a comprehensive care plan for clients.

Familiarity with behavioral health issues and treatment, as well as strong organizational skills and attention to detail, are also important.

 

What qualifications are required for a Behavioral Health Case Manager?

Most Behavioral Health Case Manager positions require at least a bachelor’s degree in social work, psychology, or a related field.

Some employers may prefer a master’s degree.

Practical experience in a clinical or case management setting is often required, and candidates may also need specific licenses or certifications, depending on the state and the nature of the job.

 

What should you look for in a Behavioral Health Case Manager resume?

A Behavioral Health Case Manager’s resume should indicate a strong background in mental health or social services.

Look for experience in case management and working with individuals with mental illness or substance abuse issues.

Skills in assessment, treatment planning, and crisis intervention are also important.

The resume should also list any relevant certifications or licenses.

 

What qualities make a good Behavioral Health Case Manager?

A good Behavioral Health Case Manager is empathetic, patient, and non-judgmental, with a strong desire to help others.

They should be able to maintain professionalism in challenging situations, and have the ability to work well both independently and as part of a team.

They should also be detail-oriented and able to manage multiple cases simultaneously.

 

What is the role of a Behavioral Health Case Manager in a treatment team?

A Behavioral Health Case Manager plays a key role in coordinating a client’s care.

They work with a variety of healthcare professionals, such as psychiatrists, therapists, and social workers, to develop and implement a comprehensive treatment plan.

This often includes coordinating various services, from medical appointments to social services, to ensure the client’s needs are being met.

 

Conclusion

And so, we arrive at our conclusion.

Today, we’ve delved into the intricacies of what it means to be a behavioral health case manager.

And guess what?

It’s not just about managing cases.

It’s about crafting a healthier future, one individual at a time.

Armed with our comprehensive behavioral health case manager job description template and real-world examples, you’re prepared to take the next leap.

But why not delve deeper?

Explore further with our job description generator. It’s your go-to tool for creating precise job listings or honing your resume to perfection.

Remember:

Every case managed is a step towards a healthier society.

Let’s build that future. Together.

How to Become a Behavioral Health Case Manager (Complete Guide)

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