Convention Services Manager Job Description [Updated for 2025]

In the fast-paced world of event planning, the role of a Convention Services Manager is paramount.

As the industry evolves and grows, the demand for skilled professionals who can plan, execute, and manage large-scale conventions and events also escalates.

So, what is exactly expected from a Convention Services Manager?

Whether you are:

• A job seeker trying to understand the core of this position,
• A hiring manager aiming to define the perfect candidate,
• Or simply curious about the intricacies of convention services management,

You’ve come to the right place.

Today, we present a customizable Convention Services Manager job description template, crafted for straightforward posting on job boards or career sites.

Let’s dive right into it.

Convention Services Manager Duties and Responsibilities

Convention Services Managers are responsible for coordinating and managing all aspects of planning, organizing, and executing conventions, meetings, and trade shows.

They work closely with clients to understand their needs and objectives, and then coordinate with various departments and outside vendors to ensure the event is successful.

Their duties and responsibilities include:

• Communicate with clients to understand their event needs and objectives
• Coordinate with various departments, such as catering, audiovisual, and facilities, to plan and organize the event
• Negotiate contracts with vendors and suppliers for services such as equipment rental, transportation, and accommodation
• Develop and manage event budgets, including tracking expenses and ensuring cost-effectiveness
• Monitor event activities to ensure the client and event attendees are satisfied
• Inspect event facilities to ensure they meet the client’s requirements and comply with safety standards
• Manage event staff, including hiring, training, and supervising personnel
• Resolve any problems or complaints that arise before, during, or after the event
• Conduct post-event evaluations to determine how future events could be improved
• Keep up-to-date with industry trends and new event management technologies

 

Convention Services Manager Job Description Template

Job Brief

We are seeking a highly organized and experienced Convention Services Manager to oversee and coordinate all aspects of convention services.

This role involves managing client relationships, planning and executing events, and ensuring customer satisfaction.

The Convention Services Manager will work closely with clients to determine their needs and ensure our team meets and exceeds expectations.

This role requires excellent organizational skills, attention to detail, and the ability to manage multiple projects at once.

 

Responsibilities

• Coordinate all aspects of conventions, including set-up, logistics, and teardown
• Establish and maintain strong relationships with clients, vendors, and team members
• Ensure all events are executed in accordance with client requirements and company standards
• Develop and manage event budgets
• Address any issues or emergencies that may arise during the event
• Work with sales team to secure new clients and maintain existing relationships
• Oversee staff members and delegate tasks as necessary
• Ensure compliance with health and safety regulations

 

Qualifications

• Proven experience as a Convention Services Manager or similar role
• Strong organizational skills and attention to detail
• Excellent communication and customer service skills
• Ability to manage multiple projects and meet deadlines
• Knowledge of event planning, including budgeting and logistics
• Familiarity with health and safety regulations
• Bachelor’s degree in Hospitality Management or a related field preferred

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Convention Services Manager
• Work Environment: This role often requires work during evenings and weekends to oversee events. Travel may be required depending on the location of the convention.
• Reporting Structure: Reports to the Director of Events or General Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $50,000 minimum to $70,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Convention Services Manager Do?

Convention Services Managers typically work for hotels, convention centers, or large corporations that host large-scale events or conferences.

They can also work as independent consultants or for event planning agencies.

They work closely with clients, event planners, and internal departments to ensure the successful execution of events.

This includes coordinating with food and beverage departments, audiovisual teams, security, housekeeping, and any other services required for the event.

Their job involves understanding the client’s event objectives and requirements and accordingly planning and managing all event details.

This ranges from room setup, catering, equipment needs, to scheduling staff and managing contracts with vendors.

Convention Services Managers also oversee the event on the day to ensure everything goes smoothly.

They may be responsible for troubleshooting any problems that arise and ensuring the event stays on schedule.

After the event, they may conduct post-event evaluations to determine how future events could be improved.

They are ultimately responsible for ensuring the client’s satisfaction and the overall success of the event.

 

Convention Services Manager Qualifications and Skills

A competent Convention Services Manager should possess a range of skills and qualifications that enable them to successfully coordinate and manage events, such as:

• Excellent organizational and planning skills to effectively manage multiple tasks, often with tight deadlines.
• Strong communication and interpersonal skills, to liaise with clients, vendors, and team members and to effectively negotiate contracts.
• A keen eye for detail, to ensure all aspects of an event align with the client’s requirements and vision.
• Problem-solving abilities, to quickly and efficiently address any issues or obstacles that may arise during the planning or execution of an event.
• A strong understanding of budget management, to ensure all events are cost-effective and offer value for money.
• Knowledge of safety regulations and permits required for various types of events.
• Customer service skills, to ensure the needs and expectations of clients are met and exceeded.
• Technical skills, to understand and manage the audio-visual, lighting and other technical requirements of events.
• Leadership skills, to effectively manage and motivate a team during the planning and execution of events.

 

Convention Services Manager Experience Requirements

Convention Services Managers typically need to have a minimum of 3-5 years of experience in the hospitality or event planning industry.

This experience often comes in the form of roles such as Event Planner, Assistant Manager, or other roles involving significant customer interaction and coordination tasks.

Candidates with less than 3 years of experience may still be considered, provided they have relevant experience in coordinating meetings, banquets, or other large gatherings and have a demonstrable knowledge of the industry.

Those with more than 5 years of experience often have a deeper understanding of how to negotiate contracts, manage budgets and coordinate with a variety of vendors.

They may also have experience working with diverse groups of people and handling multiple tasks simultaneously under high-pressure situations.

Candidates with more than 7 years of experience typically have leadership or supervisory experience, as well as a strong track record of successful event planning and execution.

They may be ready for senior roles or positions that involve developing strategies and policies for the convention services department.

In addition to experience, employers often seek candidates who are Certified Meeting Professionals (CMP) or have a similar certification from a recognized industry body.

This certification demonstrates the candidate’s commitment to the profession and ensures they are up-to-date with the latest best practices in the industry.

 

Convention Services Manager Education and Training Requirements

Convention Services Managers typically require a bachelor’s degree in hospitality management, business administration, or a related field.

They must possess strong knowledge of event planning, logistics, and customer service.

They should also have a thorough understanding of budgeting, project management, and marketing concepts.

Some employers may prefer candidates with a master’s degree in hospitality or business management.

This advanced degree can provide a deeper understanding of the complexities involved in managing large events and dealing with a diverse range of clients and vendors.

Furthermore, obtaining a Certified Meeting Professional (CMP) certification offered by the Events Industry Council can be beneficial for advancement in this field.

Work experience, especially in hospitality or event planning, is often required.

Continuing education is important in this field as it allows Convention Services Managers to stay updated with the latest trends in event planning and customer service.

Lastly, excellent communication, negotiation, and problem-solving skills are essential for this role.

 

Convention Services Manager Salary Expectations

A Convention Services Manager can expect to earn an average salary of $52,000 (USD) per year.

This salary can vary depending on the level of experience, the size of the convention center, and the location of the job.

 

Convention Services Manager Job Description FAQs

What skills does a Convention Services Manager need?

Convention Services Managers should have excellent organizational skills to manage various aspects of an event.

They should also possess strong communication and interpersonal skills to deal with various vendors, clients, and staff effectively.

Problem-solving skills are vital to troubleshoot any issues that may arise during the planning or execution of an event.

A strong eye for detail is also essential to ensure every aspect of the event is planned and executed perfectly.

 

Do Convention Services Managers need a degree?

Most employers prefer Convention Services Managers to have a bachelor’s degree in hospitality management, event management, or a related field.

However, substantial experience in the field of event or convention management can sometimes substitute for formal education.

Additionally, a certification such as the Certified Meeting Professional (CMP) designation can be beneficial.

 

What should you look for in a Convention Services Manager resume?

Apart from the required educational qualifications, look for experience in managing large-scale events or conventions.

Skills such as budget management, vendor coordination, contract negotiation, and team management are crucial.

Also, look for any certifications or memberships in professional bodies related to event management.

 

What qualities make a good Convention Services Manager?

A good Convention Services Manager is a strategic planner, is highly organized, and can manage stress effectively.

They are excellent at multi-tasking and prioritizing tasks, have strong leadership skills to lead their team, and are able to make quick decisions in a fast-paced environment.

They also need to be customer-focused and have a keen eye for details to ensure every event is executed flawlessly.

 

Is it challenging to hire Convention Services Managers?

Hiring a Convention Services Manager can be challenging, as the role requires a unique combination of skills including leadership, excellent communication, strategic planning, and an eye for detail.

Experience in the industry is often valued higher than formal education.

Therefore, finding a candidate with the right mix of experience and skills can be a challenging task.

 

Conclusion

And there you have it.

Today, we’ve unveiled the reality of what it truly means to be a Convention Services Manager.

Intriguing, isn’t it?

It’s not just about planning events.

It’s about creating unforgettable experiences, one successful convention at a time.

With our all-encompassing Convention Services Manager job description template and real-world examples, you’re all set to make your move.

But why stop there?

Dig deeper with our job description generator. It’s your ladder to creating perfectly detailed job listings or refining your resume to excellence.

Always remember:

Every well-planned convention is a part of a bigger, more memorable experience.

Let’s create those experiences. Together.

How to Become a Convention Services Manager (Complete Guide)

Career Aristocracy: The Most Prestigious Jobs for the Elite Minds

Surprise Millionaires: Unconventional Jobs That Pay More Than You Think!

Where Stress Meets Success: The Paradox of High-Pressure Jobs!

Strange Success: The Weirdest Jobs That Actually Exist