Hospitality Sales Coordinator Job Description [Updated for 2025]

In the dynamic world of hospitality, the role of a Hospitality Sales Coordinator is more critical than ever.
As the hospitality industry continues to evolve, the demand for talented individuals who can drive sales, foster client relationships, and manage key accounts grows stronger.
But let’s dive deeper: What’s really expected from a Hospitality Sales Coordinator?
Whether you are:
- A job seeker trying to understand the scope of this role,
- A hiring manager outlining the perfect candidate,
- Or simply fascinated by the day-to-day operations in hospitality sales,
You’ve come to the right place.
Today, we present a customizable Hospitality Sales Coordinator job description template, designed for effortless posting on job boards or career sites.
Let’s get started.
Hospitality Sales Coordinator Duties and Responsibilities
Hospitality Sales Coordinators are primarily responsible for promoting and selling the services of a hospitality business, such as a hotel or restaurant, to potential clients.
They play a vital role in customer relationship management and event planning.
Their duties and responsibilities include:
- Developing and implementing sales strategies to attract new clients and maintain relationships with existing ones
- Coordinating with various departments to ensure client needs are met
- Negotiating contracts with customers and ensuring they are fully aware of all terms and conditions
- Conducting market research to identify new business opportunities and potential clients
- Organizing promotional activities and events to increase brand awareness
- Preparing sales reports and analyzing sales data to identify areas for improvement
- Handling customer inquiries and complaints professionally and promptly
- Managing bookings, reservations, and room assignments in a hotel environment
- Working collaboratively with the marketing team to create effective promotional materials
Hospitality Sales Coordinator Job Description Template
Job Brief
We are seeking a skilled and motivated Hospitality Sales Coordinator to join our team.
The candidate will be responsible for managing all sales activities, attracting new clients, and maintaining relationships with existing ones within the hospitality sector.
The ideal candidate should have excellent communication skills, a strong understanding of sales principles, and experience in the hospitality industry.
They should also be able to work well under pressure and coordinate multiple tasks simultaneously.
Ultimately, the role of the Hospitality Sales Coordinator is to drive our business success by implementing a strong and sustainable sales strategy.
Responsibilities
- Develop and implement strategic sales plans tailored to the hospitality industry
- Identify potential clients and conduct business development activities
- Prepare and deliver sales presentations to new and existing clients
- Maintain positive business and customer relationships in the effort to extend customer lifetime value
- Negotiate contracts and close agreements to maximize profits
- Coordinate and oversee all sales-related activities, including booking events and accommodations
- Monitor and analyze performance metrics and suggest improvements
- Prepare monthly, quarterly, and annual sales reports
Qualifications
- Proven work experience as a Hospitality Sales Coordinator or similar role
- Knowledge of the hospitality industry and its latest trends
- Ability to manage multiple accounts effectively and efficiently
- Excellent verbal and written communication skills
- Proficient in MS Office and CRM software
- Strong negotiation and leadership skills
- A degree in Business Administration or relevant field is preferred
Benefits
- 401(k)
- Health insurance
- Dental insurance
- Retirement plan
- Paid time off
- Travel benefits
Additional Information
- Job Title: Hospitality Sales Coordinator
- Work Environment: Office setting with opportunities for travel to meet with clients and attend industry events.
- Reporting Structure: Reports to the Director of Sales.
- Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
- Pay Range: $40,000 minimum to $65,000 maximum
- Location: [City, State] (specify the location or indicate if remote)
- Employment Type: Full-time
- Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].
What Does a Hospitality Sales Coordinator Do?
A Hospitality Sales Coordinator typically works for hotels, resorts, and other businesses in the hospitality industry.
They are responsible for coordinating and managing all sales activities, including handling inquiries, pursuing leads, and facilitating communication between clients and the hospitality team.
Their job involves creating and executing strategies to boost sales and revenue, often using marketing and promotional campaigns to attract new customers.
They also identify new business opportunities and establish relationships with potential clients and business partners.
Hospitality Sales Coordinators work closely with the event planning team to ensure that client specifications are met.
This includes coordinating reservations, managing contracts, and arranging for services such as catering, audio-visual needs, and room setup.
They are often in charge of managing customer complaints and feedback to ensure customer satisfaction and loyalty.
It’s their responsibility to maintain a high level of professionalism and provide excellent customer service.
Additionally, they may also supervise sales-related staff, track sales performance, and prepare sales reports for senior management.
Hospitality Sales Coordinator Qualifications and Skills
A successful Hospitality Sales Coordinator should possess the following skills and qualifications:
- Excellent communication skills to effectively liaise with clients, team members, and other stakeholders.
- Strong sales and negotiation skills to secure contracts and achieve sales targets.
- Ability to provide exceptional customer service, ensuring all client queries and concerns are addressed promptly.
- Excellent organizational and multitasking skills for managing numerous tasks and clients simultaneously.
- Detail-oriented approach to manage contracts, client information and sales data accurately.
- Proven experience with CRM software and MS Office, particularly MS Excel to manage sales data and client information efficiently.
- Strong problem-solving skills to identify and resolve potential issues that may affect sales or client satisfaction.
- Understanding of the hospitality industry, current market trends and the ability to analyze customer needs.
- A degree in Business Administration, Marketing, Hospitality Management or a related field is typically required.
Hospitality Sales Coordinator Experience Requirements
Entry-level Hospitality Sales Coordinators typically have 1 to 2 years of experience in the hospitality or sales industry.
This experience can be gained through internships, part-time roles, or even in full-time positions in related fields such as hotel front desk associate or event planning assistant.
Candidates with 3 to 5 years of experience are often skilled in managing client relationships, coordinating sales strategies, and have a good understanding of the hospitality industry.
They may have gained this experience in roles such as Sales Associate, Sales Representative, or Guest Services Coordinator in the hospitality field.
Those with over 5 years of experience have typically held roles in hospitality sales management or as a senior sales coordinator.
They are often proficient in strategic planning, team management, and have a track record of achieving sales targets.
These experienced individuals may be ready for more senior or managerial roles within the hospitality industry.
In addition to these experience requirements, a successful Hospitality Sales Coordinator often has strong customer service, organizational, and communication skills.
They also typically have a Bachelor’s degree in Hospitality Management, Business, or a related field.
Hospitality Sales Coordinator Education and Training Requirements
A Hospitality Sales Coordinator typically requires a bachelor’s degree in marketing, hospitality management, business administration, or another related field.
They must have strong communication skills, both written and verbal, and proficiency in computer applications such as spreadsheets, databases, and customer relationship management software.
In-depth understanding of the hospitality industry including, customer service principles, event planning, and sales strategies is also crucial.
Some employers prefer candidates with relevant experience in hospitality sales or event planning.
Additionally, a certification in hospitality management could increase job prospects.
Further training on the job is often provided, which includes learning the specific sales procedures and systems used by their employer.
Advanced degrees in hospitality or business management or professional certifications like Certified Hospitality Sales Professional (CHSP) can be beneficial for career growth and demonstrating dedication to the field.
Hospitality Sales Coordinator Salary Expectations
A Hospitality Sales Coordinator can expect to earn an average salary of $45,000 (USD) per year.
However, the actual salary can vary significantly based on factors such as experience in the industry, the size and location of the employing company, and the specific responsibilities of the role.
Hospitality Sales Coordinator Job Description FAQs
What skills does a Hospitality Sales Coordinator need?
Hospitality Sales Coordinators should possess excellent communication and interpersonal skills to interact with clients, vendors, and team members.
They must have strong organizational skills to manage multiple tasks, events, and deadlines simultaneously.
They should also have a good understanding of sales principles and customer service practices.
Proficiency in relevant software for bookings and sales, such as CRM software, can be beneficial.
Do Hospitality Sales Coordinators need a degree?
Most employers prefer Hospitality Sales Coordinators to have a bachelor’s degree in hospitality management, business administration, or a related field.
However, a degree may not be mandatory for all positions, and relevant experience in the hospitality or sales industry can sometimes substitute for formal education.
What should you look for in a Hospitality Sales Coordinator resume?
Look for a blend of education and experience relevant to the hospitality industry and sales.
Check for knowledge in areas like event planning, customer service, and sales techniques.
Proficiency in specific tools like CRM software, MS Office suite, or other relevant software can be a bonus.
Any demonstrated history of achieving sales targets or contributing to revenue growth should be considered positively.
What qualities make a good Hospitality Sales Coordinator?
A good Hospitality Sales Coordinator is detail-oriented, ensuring all aspects of an event or booking are correctly managed.
They have exceptional communication and negotiation skills to deal effectively with clients and vendors.
The ability to multitask and work under pressure is crucial.
Finally, an excellent Hospitality Sales Coordinator is proactive, able to anticipate potential issues, and find solutions before problems escalate.
Is it difficult to hire a Hospitality Sales Coordinator?
Hiring a Hospitality Sales Coordinator can be challenging as the role demands a unique blend of skills, including sales acumen, customer service skills, and an understanding of the hospitality industry.
However, with a targeted job description and a well-structured recruitment process, it’s possible to find candidates who are a great fit for this role.
Offering competitive salary and benefits packages, as well as opportunities for professional growth, can also attract high-quality candidates.
Conclusion
And so, we have it.
Today, we’ve taken you behind the scenes of the dynamic role of a Hospitality Sales Coordinator.
Surprise, surprise?
It’s not just about booking rooms and managing reservations.
It’s about creating unforgettable experiences, one guest at a time.
With our comprehensive Hospitality Sales Coordinator job description template and real-life scenarios, you’re ready to make a splash.
But why halt your journey here?
Dive deeper with our job description generator. It’s your key to crafting precision-tailored job listings or refining your resume to perfection.
Remember:
Every interaction is a chance to create a memorable experience.
Let’s shape the future of hospitality. Together.
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