On-site Technology Support Specialist Job Description [Updated for 2025]

In the digital age, the demand for On-site Technology Support Specialists has significantly risen.

As technology continues to evolve, the need for skilled professionals who can setup, troubleshoot, and maintain our digital infrastructure grows stronger.

But what exactly is expected from an On-site Technology Support Specialist?

Whether you are:

• A job seeker trying to understand the specifics of this role,
• A hiring manager shaping the profile of an ideal candidate,
• Or simply interested in the behind-the-scenes of on-site technology support,

You’ve come to the right place.

Today, we introduce a tailor-made On-site Technology Support Specialist job description template, designed for effortless posting on job boards or career sites.

Let’s dive in.

On-site Technology Support Specialist Duties and Responsibilities

On-site Technology Support Specialists are primarily responsible for maintaining the daily operations of computer networks within an organization.

They use their specialized knowledge of information systems, hardware, and software to ensure that all components of an organization’s tech infrastructure function smoothly.

They have the following duties and responsibilities:

• Install and configure software and hardware components of an organization’s computer network
• Address user tickets regarding hardware, software and networking
• Walk customers through installing applications and computer peripherals
• Test alternative pathways until the problem is resolved
• Maintain and repair technological equipment (e.g. routers) or peripheral devices
• Train users on new hardware or software systems
• Monitor system performance and troubleshoot issues
• Ensure security and privacy of networks and computer systems
• Provide technical support over the phone or on-site
• Set up user accounts and workstations
• Maintain records/logs of repairs and fixes
• Keep updated records of inventory and the condition of the equipment
• Participate in technical research and development to enable continuing innovation

 

On-site Technology Support Specialist Job Description Template

Job Brief

We are seeking a motivated On-site Technology Support Specialist to join our team.

The specialist will be responsible for solving technical issues, installing and configuring hardware and software, and helping our employees and clients with our technological tools and services.

The successful candidate should have a working knowledge of IT infrastructure, excellent problem-solving abilities, and strong interpersonal skills.

 

Responsibilities

• Provide IT support to staff and clients, both onsite and remotely
• Install and configure hardware and software components to ensure usability
• Troubleshoot hardware and software issues
• Repair or replace damaged hardware
• Update and maintain technical documentation and procedures
• Train staff and clients on new technology and systems
• Perform tests on new hardware and software
• Ensure data storage is safe and secure
• Resolve all issues customers and clients have with their IT systems and software
• Educate users and clients on how to appropriately manage their IT resources

 

Qualifications

• Proven experience as an IT support specialist or relevant role
• Knowledge of IT systems and infrastructure
• Experience with LAN/WAN networks
• Thorough knowledge of computer systems and IT components
• Good knowledge of internet security and data privacy principles
• Excellent troubleshooting skills
• Very good communication abilities
• Exceptional organizing and time-management skills
• BS/BA in Information Technology, Computer Science or a related discipline

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: On-site Technology Support Specialist
• Work Environment: Office setting with frequent on-site client visits.
• Reporting Structure: Reports to the IT Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $65,000 minimum to $85,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does an On-site Technology Support Specialist Do?

On-site Technology Support Specialists primarily work in a variety of industries where technology plays a crucial role in the company’s operations.

They may work as part of an internal IT team or as an external consultant brought in to assist with specific tech-related issues.

Their primary job is to troubleshoot, diagnose, and resolve hardware, software, and other network and system problems that affect the organization’s smooth running.

They may also be called upon to repair equipment and provide on-the-spot technical support for both hardware and software.

On-site Technology Support Specialists are also responsible for the regular maintenance of computers, printers, servers, and other related devices to prevent future issues.

They often work closely with other IT professionals and staff members, offering technical assistance and advice.

They may also provide training sessions to staff on how to use new software or equipment.

An integral part of their job is also to ensure the safety and privacy of the system and network by implementing and maintaining security measures.

On-site Technology Support Specialists must stay updated with the latest trends and developments in technology to offer the best solutions to their employer or clients.

They are often seen as the go-to people for any tech-related issues within an organization.

 

On-site Technology Support Specialist Qualifications and Skills

An On-site Technology Support Specialist requires a blend of technical acumen, problem-solving abilities, and excellent communication skills, including:

• Excellent technical knowledge of computer systems, networks, hardware, and software to diagnose and resolve issues efficiently.
• Problem-solving skills to troubleshoot and rectify technical issues, ranging from simple operational glitches to complex hardware and software malfunctions.
• Strong customer service skills to interact professionally with end-users, understand their issues, and provide effective solutions.
• Excellent communication skills to explain technical information in a way that non-technical staff can understand, as well as write clear reports and document technical problems and solutions.
• Patience and a calm demeanor to handle stressful situations and frustrated users effectively and maintain a positive, professional attitude.
• Time management skills to prioritize tasks, manage multiple assignments, and meet deadlines.
• Ability to work independently and as part of a team, collaborating with other IT professionals to ensure smooth and efficient technology operations.
• Continual learning and adaptability to keep up-to-date with the latest technology trends, software, and hardware developments.

 

On-site Technology Support Specialist Experience Requirements

On-site Technology Support Specialists typically have a background in information technology or a related field and may have completed a technical or associate’s degree.

For entry-level positions, candidates may have 1 to 2 years of experience, often gained through internships or part-time roles in IT support.

These professionals may also gain on-the-job experience in roles such as Helpdesk Technician, IT Assistant, or Junior System Administrator.

Candidates with more than 3 years of experience often develop their technical skills and knowledge in roles such as IT Support Specialist, Network Administrator, or System Administrator.

Those with more than 5 years of experience often have a deep understanding of the organization’s specific hardware and software needs.

They may have experience in managing and training junior staff members and could be ready for a leadership role in the IT support team.

Many employers also value certifications from recognized industry organizations, such as CompTIA or Microsoft, which demonstrate a candidate’s proficiency in specific areas of technology support.

Finally, due to the hands-on nature of this job, prior experience in troubleshooting, system installation, and customer service is usually highly desirable.

 

On-site Technology Support Specialist Education and Training Requirements

On-site Technology Support Specialists typically require a minimum of an associate degree in computer science, information technology, or a related field.

They are expected to have a strong understanding of computer systems, software applications, and networking.

Familiarity with operating systems such as Windows, Mac OS, and Linux is essential.

In addition to formal education, these specialists often require practical experience, which can be gained through internships or entry-level positions.

Many employers also value industry certifications such as CompTIA A+, Cisco Certified Network Associate (CCNA), or Microsoft Certified Solutions Expert (MCSE).

These certifications indicate a specialist’s skill level and dedication to keeping up with technological advancements.

Furthermore, some roles may require these specialists to have specialized knowledge in certain systems or software, so continuous learning and skill development are crucial in this role.

Good problem-solving skills, communication skills, and customer service skills are also vital for this role as On-site Technology Support Specialists often interact directly with users to resolve their technical issues.

 

On-site Technology Support Specialist Salary Expectations

An On-site Technology Support Specialist earns an average salary of $54,760 (USD) per year.

The earnings may vary based on factors such as the level of experience, relevant certifications, the size of the organization, and the location.

 

On-site Technology Support Specialist Job Description FAQs

What skills does an On-site Technology Support Specialist need?

An On-site Technology Support Specialist should have excellent problem-solving skills and a strong understanding of computer systems, hardware, and software.

They should also have good communication skills to assist staff or clients with varying levels of technical understanding.

Knowledge in network management and data backup/recovery is also important.

Additionally, being patient and having the ability to work under pressure is crucial in this role.

 

Do On-site Technology Support Specialists need a degree?

While not always required, a bachelor’s degree in Information Technology, Computer Science, or a related field is often preferred.

However, relevant work experience can sometimes substitute for formal education.

Certifications like CompTIA A+, Network+, or Microsoft Certified: IT Professional are also beneficial.

 

What should you look for in an On-site Technology Support Specialist resume?

Look for evidence of technical skills in areas such as hardware and software support, network troubleshooting, and system administration.

Previous experience in a similar role demonstrating problem-solving abilities and customer service skills is also important.

Certifications in relevant areas can also be a positive indication of a candidate’s technical proficiency.

 

What qualities make a good On-site Technology Support Specialist?

Good On-site Technology Support Specialists are patient, have excellent problem-solving skills, and are able to communicate complex technical issues in a simple, understandable manner.

They should also be able to handle pressure well and work effectively in a fast-paced environment.

A passion for continuous learning is also beneficial given the ever-evolving nature of technology.

 

Is it difficult to hire On-site Technology Support Specialists?

The difficulty in hiring On-site Technology Support Specialists often depends on the specific requirements of the role and the current job market.

However, as technology becomes more integral to business operations, the demand for skilled professionals in this field is on the rise.

As such, attracting and retaining top talent can be challenging and may require competitive compensation, opportunities for professional development, and a positive working environment.

 

Conclusion

And there you have it.

Today, we’ve illuminated the vital role of an on-site technology support specialist.

And guess what?

It’s not just about fixing computers.

It’s about shaping the digital landscape, one technical issue at a time.

With our comprehensive on-site technology support specialist job description template and real-world examples, you’re fully equipped to make your next career move.

But why end here?

Explore further with our job description generator. It’s your essential tool for creating precision-crafted listings or refining your resume to perfection.

Remember:

Every technical solution contributes to the larger digital narrative.

Let’s shape that future. Together.

How to Become an On-site Technology Support Specialist (Complete Guide)

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