Unit Clerk Job Description [Updated for 2024]

unit clerk job description

In the fast-paced realm of healthcare, the role of a unit clerk has never been more crucial.

As healthcare evolves, so too does the demand for proficient individuals who can efficiently manage and streamline patient care workflows.

But let’s delve deeper: What’s truly expected from a unit clerk?

Whether you are:

  • A job seeker trying to understand the core responsibilities of this role,
  • A hiring manager crafting the perfect job description,
  • Or simply curious about the day-to-day tasks of a unit clerk,

You’ve come to the right place.

Today, we present a customizable unit clerk job description template, designed for easy posting on job boards or career sites.

Let’s dive right in.

Unit Clerk Duties and Responsibilities

Unit Clerks play a crucial role in hospitals and healthcare facilities, ensuring that the unit runs smoothly and efficiently.

They primarily deal with administrative tasks and often serve as a communication bridge between patients, medical staff, and departments.

Typical duties and responsibilities of a Unit Clerk include:

  • Answering phone calls and directing them appropriately within the unit
  • Coordinating appointments, tests, and procedures for patients
  • Maintaining and updating patient charts and records accurately
  • Assisting in the admission, transfer, and discharge process of patients
  • Communicating effectively with doctors, nurses, and other healthcare professionals
  • Ordering and maintaining inventory of office and medical supplies
  • Ensuring confidentiality and security of all patient information
  • Handling patient queries and concerns in a professional manner
  • Assisting with billing and insurance related paperwork
  • Maintaining cleanliness and organization of the unit’s work area


Unit Clerk Job Description Template

Job Brief

We are seeking a detail-oriented Unit Clerk to manage administrative and clerical duties in a healthcare setting.

The role involves organizing patient charts, scheduling appointments, and liaising between doctors and patients.

The ideal candidate should have a knack for multi-tasking, excellent communication skills, and a compassionate approach towards patients.

The main goal of a Unit Clerk is to ensure smooth operations in our healthcare facility, contributing to patient satisfaction and administrative efficiency.



  • Manage the reception area, greeting patients and visitors professionally
  • Maintain and update patient records accurately
  • Coordinate appointments, tests, and procedures for patients
  • Communicate important information to doctors, nurses, and patients
  • Manage supply inventory and place orders when necessary
  • Ensure confidentiality of patient information
  • Answer phone calls and emails promptly and professionally
  • Assist in billing procedures
  • Comply with all health and safety regulations



  • Proven work experience as a Unit Clerk or similar role in healthcare
  • Familiarity with medical terminologies and procedures
  • Proficiency in data entry and office software such as MS Office
  • Excellent verbal and written communication skills
  • High level of organizational skills and ability to multi-task
  • Strong customer service skills with a patient-centered approach
  • High School Diploma or equivalent. Certification in medical administration is a plus



  • 401(k)
  • Health insurance
  • Dental insurance
  • Retirement plan
  • Paid time off
  • Professional development opportunities


Additional Information

  • Job Title: Unit Clerk
  • Work Environment: Busy healthcare setting. May require standing or sitting for long periods, and includes some weekend shifts.
  • Reporting Structure: Reports to the Administrative Manager or Department Head.
  • Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
  • Pay Range: $25,000 minimum to $40,000 maximum
  • Location: [City, State] (specify the location or indicate if remote)
  • Employment Type: Full-time
  • Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
  • Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].


What does a Unit Clerk do?

Unit Clerks, also known as Ward Clerks or Health Unit Coordinators, primarily work in healthcare facilities such as hospitals, nursing homes, and clinics.

Their primary responsibility is to manage the administrative tasks of a specific hospital unit or ward, hence acting as the hub of communication for the unit.

They help to ensure that operations run smoothly and efficiently.

Unit Clerks handle tasks such as answering phone calls, scheduling patient appointments, and coordinating with medical staff for patient care.

They may also be responsible for maintaining patient records, transcribing doctor’s orders, and updating charts with the latest patient information.

In some cases, Unit Clerks might also be involved in managing inventory of medical supplies, arranging for patients’ tests and procedures, and assisting with patient admission and discharge procedures.

Their role is crucial in ensuring effective communication between patients, medical staff, and administrative personnel.

They are expected to have a good understanding of medical terminology and hospital procedures, along with excellent organizational and interpersonal skills.


Unit Clerk Qualifications and Skills

A proficient Unit Clerk should have the skills and qualifications that are commensurate with the job role, such as:

  • Excellent organizational skills to manage files, records, and other documentation efficiently.
  • Strong interpersonal skills to interact effectively with patients, medical staff, and other departmental personnel.
  • Proficiency in medical terminology to communicate accurately with healthcare professionals and to understand patient’s medical history and records.
  • Attention to detail to ensure accurate record-keeping, scheduling of appointments, and updating patient information.
  • Proficient in computer skills and knowledge of healthcare management software for maintaining electronic health records and other clinical data.
  • Strong communication skills to relay vital information between patients, doctors, and other healthcare providers.
  • Excellent customer service skills to handle patient inquiries and concerns professionally and empathetically.
  • Ability to handle stressful situations and multitask effectively in a fast-paced healthcare environment.


Unit Clerk Experience Requirements

For entry-level Unit Clerk positions, employers typically require at least 1 year of experience in a healthcare setting.

This experience can often be obtained through volunteer work, internships or part-time roles in hospitals, clinics or other medical facilities.

Experience in administrative or clerical roles is also highly valued, as the Unit Clerk’s responsibilities often include managing patient records, scheduling appointments and coordinating patient care.

Candidates with more than 2 years of experience often have a deeper understanding of medical terminology and healthcare procedures, as well as more refined clerical skills.

They may have gained this experience in roles such as Medical Secretary, Medical Office Assistant, or similar positions within the healthcare field.

Those with more than 5 years of experience as a Unit Clerk or in a related role have usually developed strong communication skills, leadership abilities, and a thorough understanding of healthcare operations.

They may be ready for a supervisory or managerial position within the administrative team.

In addition to these experience requirements, successful Unit Clerks often have a certification in medical administration or a related field.

This certification, combined with on-the-job experience, equips them with the necessary skills to perform their duties effectively.


Unit Clerk Education and Training Requirements

Unit Clerks typically need to have a high school diploma or equivalent education.

Most hospitals and healthcare facilities also require completion of a certificate program or an associate’s degree in health information technology or a related field.

These programs provide training in medical terminology, hospital or office procedures, and use of electronic health records systems.

Some colleges and vocational schools offer courses specifically designed for unit clerks.

Most employers provide on-the-job training where Unit Clerks learn about specific procedures and protocols of the health care facility.

Although not a requirement, obtaining a Certified Health Unit Coordinator (CHUC) certification can enhance job prospects and demonstrate commitment to the profession.

This certification requires a high school diploma, completion of a training program, and passing an examination.

Continuing education is also important in this role, given the constantly evolving nature of medical practices and healthcare technology.

Some Unit Clerks choose to further their education by pursuing a degree in healthcare administration or nursing.


Unit Clerk Salary Expectations

A Unit Clerk typically earns an average salary of $31,200 (USD) per year.

The actual salary a Unit Clerk receives can differ based on factors like years of experience, qualifications, working location, and the employing organization.


Unit Clerk Job Description FAQs

What skills does a Unit Clerk need?

Unit Clerks should possess excellent organizational and multitasking skills as they are often in charge of managing patient records, scheduling appointments, and coordinating communication between different medical departments.

They should also have strong communication and interpersonal skills to interact effectively with patients, families, and medical staff.

Familiarity with medical terminology and basic computer skills are also essential.


Do Unit Clerks need a degree?

Most Unit Clerk positions require a high school diploma or GED.

Additional training or certification in medical administration is often preferred but not always required.

Some hospitals or medical facilities may provide on-the-job training for Unit Clerks.


What should you look for in a Unit Clerk resume?

A Unit Clerk’s resume should showcase experience in medical administration or related field.

It should also highlight their skills in organization, communication, and familiarity with medical software and terminology.

Any certifications related to medical administration should also be included.


What qualities make a good Unit Clerk?

A good Unit Clerk is detail-oriented and meticulous in handling patient records and other administrative tasks.

They must be able to multitask, often dealing with several tasks at once in a fast-paced medical setting.

Good interpersonal skills are vital as Unit Clerks often communicate with patients, medical staff, and family members.

Being compassionate and understanding can also contribute to a Unit Clerk’s efficiency in their role.


What is the career progression for a Unit Clerk?

Unit Clerks can progress in their careers by moving into more specialized or supervisory roles within health administration.

They may choose to further their education and obtain a degree or certification in healthcare management or a related field, which could open doors to roles such as Health Information Manager, Medical Office Manager, or Patient Services Manager.



And there you have it.

Today, we’ve unveiled what it truly means to be a unit clerk.

Surprise, surprise.

It’s not just about managing patient records.

It’s about orchestrating the rhythm of healthcare, one patient chart at a time.

Armed with our handy unit clerk job description template and real-world examples, you’re ready to take the plunge.

But why limit yourself to just that?

Dig deeper with our job description generator. It’s your ideal tool for crafting meticulous listings or perfecting your resume to a tee.


Every patient chart forms a part of the broader healthcare symphony.

Let’s shape that symphony. Together.

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