Cargo and Freight Agent Job Description [Updated for 2025]

In the global business landscape, the role of cargo and freight agents has become more crucial than ever.

As international trade and commerce continue to expand, there is a growing need for skilled professionals who can efficiently manage and expedite the logistics involved in transporting goods.

But what exactly does a cargo and freight agent do?

Whether you are:

• A job seeker trying to understand the depth of this role,
• A hiring manager outlining the perfect candidate,
• Or simply curious about the world of cargo and freight operations,

You’ve come to the right place.

Today, we present a customizable cargo and freight agent job description template, crafted for effortless posting on job boards or career sites.

Without further ado, let’s dive in.

Cargo and Freight Agent Duties and Responsibilities

Cargo and Freight Agents are responsible for arranging the transportation and tracking of goods and materials.

These professionals liaise with shippers and carriers to ensure a seamless cargo transit experience.

Their duties and responsibilities include:

• Coordinate and facilitate shipments for a variety of goods
• Negotiate and arrange transport of goods with shipping or freight companies
• Track shipments and communicate with clients about the package’s progress
• Prepare and check documents including invoices, bill of lading, and shipping statements
• Ensure compliance with customs regulations and necessary paperwork
• Provide customer service to clients and respond to their needs
• Inspect and arrange warehousing and storage facilities
• Resolve issues related to cargo transportation, delivery delays, and damages
• Calculate shipping costs, duties, and other fees related to international shipments
• Coordinate with customs agents for clearance on overseas deliveries
• Utilize logistics IT systems to coordinate and manage shipping routes

 

Cargo and Freight Agent Job Description Template

Job Brief

We are looking for a diligent cargo and freight agent to coordinate and facilitate the shipment of goods.

The ideal candidate will be responsible for arranging the transportation and tracking of shipments.

They will need to negotiate with a variety of people, such as shippers, agents and vendors, and have excellent organizational skills to ensure the efficient delivery of goods.

Our ideal candidate is familiar with shipping and logistics principles and has experience in managing the shipping process from the beginning to the end.

 

Responsibilities

• Coordinate and monitor supply chain operations
• Ensure premises, assets and communication ways are used effectively
• Utilize logistics IT to optimize procedures
• Recruit and coordinate logistics staff (e.g. truck drivers) according to availabilities and requirements
• Supervise orders and arrange stocking of raw materials and equipment to ensure they meet needs
• Communicate with suppliers, retailers, customers etc. to achieve profitable deals and mutual satisfaction
• Prepare accurate reports for upper management

 

Qualifications

• Proven experience as logistics coordinator
• Experience in customer service will be appreciated
• Knowledge of laws, regulations and ISO requirements
• Ability to work with little supervision and track multiple processes
• Computer-savvy with a working knowledge of logistics software (ERP)
• Outstanding organizational and coordination abilities
• Excellent communication and interpersonal skills
• BSc/BA in business administration, supply chain management or relevant field

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Cargo and Freight Agent
• Work Environment: Office setting with occasional visits to shipping docks or warehouses. Some travel may be required.
• Reporting Structure: Reports to the Logistics Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $35,000 minimum to $55,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Cargo and Freight Agent Do?

Cargo and Freight Agents work in the logistics and transportation sector.

They can work for shipping companies, airlines, trucking companies, or other logistics firms.

Their primary role is to arrange and track shipments of products, goods, or materials.

This involves coordinating and monitoring the movement of cargo from one location to another, whether it’s local or international.

They must negotiate contracts with clients or freight carriers, ensuring that the best prices and delivery schedules are maintained.

These agents are also responsible for preparing and processing necessary documentation such as bills of lading, invoices, and manifests.

They must be well-versed in laws and regulations related to the transportation of various types of cargo.

Cargo and Freight Agents must also ensure that the cargo is properly packed, labeled, and loaded onto the correct transport vehicle.

They need to address any client concerns, resolve delivery issues, and provide updates on shipment status.

Their role also involves maintaining and updating records of all shipments, coordinating with customs for international shipments, and ensuring the cargo reaches the destination in a safe and timely manner.

 

Cargo and Freight Agent Qualifications and Skills

Cargo and Freight Agents use a variety of technical skills, administrative capabilities, and industry knowledge to ensure the smooth and efficient transportation of goods, including:

• Knowledge of international and domestic shipping processes, regulations, and customs to facilitate and coordinate the movement of goods across borders.
• Excellent organizational skills to manage multiple shipments, track their status, and ensure they reach their destinations on time.
• Strong attention to detail to accurately prepare and review important shipping documents and reports, as well as to spot any discrepancies or errors that might hinder the shipping process.
• Effective communication skills to liaise with clients, shipping companies, and customs officers, as well as to resolve any issues that arise during the shipping process.
• Ability to work under pressure and make quick decisions in the fast-paced environment of cargo and freight transportation.
• Problem-solving skills to efficiently identify and address any issues that could impact the timely and safe delivery of goods.
• Customer service skills to build strong relationships with clients, understand their specific shipping needs, and provide them with tailored solutions.

 

Cargo and Freight Agent Experience Requirements

Cargo and Freight Agents often start their career path with a high school diploma or an equivalent certificate.

However, most of these roles require a certain amount of experience, typically 1 to 2 years, in logistics, shipping, or a related field.

This experience can be gained through internships, part-time roles, or entry-level positions in shipping companies, freight brokerages, or logistics firms.

Candidates who have gained 3 to 5 years of experience often have a solid understanding of freight logistics and documentation, import/export operations, and customs procedures.

They may also be familiar with various logistics software and systems.

Those with more than 5 years of experience in the field may have exposure to management roles, such as supervising a team of agents or managing logistics operations.

These seasoned professionals are often ready for roles that involve strategic planning and decision-making, such as a Logistics Manager or Operations Director.

Additional skills like proficiency in a second language or specialized training in hazardous materials handling can also contribute to the experience level of a candidate for this role.

 

Cargo and Freight Agent Education and Training Requirements

Cargo and Freight Agents typically have a high school diploma or equivalent.

However, some employers prefer candidates with a postsecondary degree such as an associate’s or bachelor’s degree in logistics, supply chain management, or a related field.

On-the-job training is a significant part of a cargo and freight agent’s education.

This training typically lasts between one month to one year, where they learn the company’s specific procedures and regulations regarding domestic and international shipping.

Knowledge of computer systems and software, such as those used for logistics management and cargo tracking, is essential in this field.

Some positions, especially those involving international trade, might require knowledge of customs procedures and relevant laws.

While not mandatory, certification from accredited institutions such as the International Air Transport Association (IATA) or the National Customs Brokers & Forwarders Association of America (NCBFAA) can enhance job prospects.

These certifications attest to the agent’s knowledge of industry regulations and procedures.

Continuing education is crucial in this field due to the changing regulations and the introduction of new technologies.

Many cargo and freight agents take part in workshops and training programs to stay current.

 

Cargo and Freight Agent Salary Expectations

A Cargo and Freight Agent can expect to earn an average salary of $44,020 (USD) per year.

The actual salary can fluctuate based on factors like experience, the company they work for, and the location of their employment.

 

Cargo and Freight Agent Job Description FAQs

What skills does a Cargo and Freight Agent need?

Cargo and Freight Agents need strong organizational and communication skills to manage and coordinate shipping schedules effectively.

They also need to be detail-oriented to ensure the accurate processing and handling of shipping documents.

Mathematical and problem-solving skills are also necessary for calculating freight or storage charges and resolving issues that arise during shipping.

 

Do Cargo and Freight Agents need a degree?

While a degree is not necessary for a Cargo and Freight Agent, many employers prefer candidates with a high school diploma or equivalent.

For those seeking advanced roles in logistics or supply chain management, a bachelor’s degree in a related field may be beneficial.

Hands-on experience in shipping, receiving, or other logistics roles is often highly valued.

 

What should you look for in a Cargo and Freight Agent resume?

Look for experience in shipping, receiving, or logistics roles.

Familiarity with shipping procedures, regulations, and software is also beneficial.

Also, check for customer service experience, as Cargo and Freight Agents often communicate with customers and vendors.

Skills like attention to detail, problem-solving, and effective communication should also be highlighted in a strong candidate’s resume.

 

What qualities make a good Cargo and Freight Agent?

A good Cargo and Freight Agent is diligent, detail-oriented, and highly organized.

They should be able to handle multiple tasks simultaneously and work under pressure, ensuring all cargo is properly accounted for and reaches its destination on time.

Good communication skills are also important as they often liaise between shippers, carriers, and customers.

 

What are the daily duties of a Cargo and Freight Agent?

A Cargo and Freight Agent’s daily duties include coordinating and tracking shipments, arranging cargo pickup and delivery, preparing and checking shipping documents, calculating shipping costs, and ensuring compliance with shipping regulations.

They also communicate with customers about shipment details and delays and resolve any issues that may arise during shipping.

 

Conclusion

And so, we’ve reached our destination.

Today, we’ve delved into the dynamic world of cargo and freight agents.

Surprising, isn’t it?

It’s not just about managing goods.

It’s about orchestrating a symphony of logistics, one shipment at a time.

With our handy cargo and freight agent job description template and real-world examples, you’re prepared to embark on your new journey.

But why not go the extra mile?

Venture further with our job description generator. It’s your key to creating precise job listings or tailoring your resume to perfection.

Remember:

Every shipment is a piece of a global puzzle.

Let’s solve it. Together.

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