35 Beertender Interview Questions (And Brewtastic Answers)

Beertender Interview Questions

Beertending isn’t just about serving up a pint; it’s about presenting a passion, a flavor, an experience.

Pouring a beer might seem simple, but the nuances between an IPA, stout, or a pilsner? They can get complex. And getting a gig as a beertender isn’t just about knowing your ales from your lagers. It’s more.

So, are you poised to navigate the beertender interview questions with finesse and land that dream job?

Buckle up. We’ve got you covered.

Contents show

Beertender Interview Questions

Basic and Introductory Questions

How did you become interested in craft beer?

On the surface, it may seem informal or even trivial but it serves a vital purpose.

This question provides the interviewer a sneak peek into your passion for the industry, your knowledge about craft beers, and your potential longevity in the role.

They’re looking for more than “because it tastes good“; they want to get a feel for your genuine enthusiasm, your story, and a promise that it won’t easily wane over time.

How to Respond?

You should weave a fascinating story around your passion for craft beer. Think back to your first encounter with a craft beer. Was it a memorable brewery visit? Or a brewing course?

Equally important is to highlight how your interest has grown over time. Did you expand your knowledge through research, tastings, or home brewing experiences? Do you have a favorite style of beer or brewers you admire?

And don’t forget to discuss how this ongoing interest will serve the brewery you’re applying for.

Now, let’s brew up an ideal answer.

“A few years ago, while on a trip down the Oregon Coast, I happened upon a small craft brewery. What began as curiosity quickly morphed into fascination as I savored my first oatmeal stout. The robust flavors, and the backstory of its creation sparked an interest that hasn’t dimmed since. I dived deep to broaden my understanding, from researching brewing techniques to attending beer tasting events and festivals. I began to appreciate the craftsmanship, the creativity behind each brew recipe. It’s like an art form to me. I have a particular interest in unique small-batch stouts, and my favorite breweries include Founders and New Holland. This passion has led me to pour craft beers at local bars, sharing the stories behind them, encouraging others to step away from the usual into ‘hop’-ortunities for new flavor discoveries. In this role, I see an opportunity to continue my craft beer journey, share my knowledge, and keep learning more about this incredible industry.”


Why do you want to work as a beertender, and why specifically at this establishment?

This popular beertender interview question often leaves many nervous palms.

The interviewer is seeking insights into your passion, knowledge about serving beer, and enthusiasm for their particular brand.

Essentially, they aim to gauge if you’re genuinely interested in the role and if you can align with their culture and values, ultimately contributing positively to the business.

Your Secret Sauce for Success

Stuck with your answer? Let’s walk through it step by step!

  1. Begin by confessing your love for the craft beer scene, mentioning your familiarity with the styles, qualities, and beer-serving techniques.
  2. Next, provide specifics about the establishment that caught your eye. Was it their commitment to local sourcing or alfresco beer garden or their rare brew collection? Do mention it!
  3. Show your keen interest in joining their team and how your skills can contribute to their work culture. Remember, this is not just about you wanting the job – it’s about why this particular establishment should want you!

Now, let’s pour that advice into a frothy pint of practical application, shall we?

“I’ve always been fascinated by the craft beer industry, appreciating the art and passion that goes into each pint. What attracted me to your establishment is your dedication to producing innovative, high-quality brews and the ambiance that fosters a culture of beer appreciation. I resonate with your commitment to sustainability and community outreach, something that aligns with my personal ideals. As a beertender here, I see myself not only gaining incredible exposure to the art of beer-making but also contributing to a team that values integrity, creativity, and social responsibility.”


Describe your previous experience related to bartending or beer-tending.

Seems like a straight shooter of a question, no?

But hold up. This is not just your resume in words. Your interviewer is scoping out your skills, your beer IQ, and whether you’ve got the passion for the pint.

They want a glimpse into your approach to customer service, your knowledge about different types of beers, handling equipment, and procedures related to serving alcohol responsibly.

Rule #1: Offer More Than Just Facts

Remember, the interviewer isn’t just interested in the raw facts of your experiences but how they have shaped your ability to fulfill the role. It’s your time to shine! ????

  • Outline your relevant work experience
  • Throw in specific moments dealing with customer needs and complex orders
  • Show your prowess in promoting specific beers
  • Exhibit your energy and passion for the bar environment
  • Highlight your achievements and kudos you’ve earned for your work

Start from your oldest to your most recent experience, and inject the lessons you’ve learned. Think structured but juicy. ????

Now, taking in all the tips above, let’s put on our bartender aprons and draft an enticing answer.

“In my previous job at XYZ Pub, I mostly worked as a bartending assistant for about a year, where I learned about different beers, their preparation, and serving techniques. I then moved on to handle the bar at ABC Brewery, where I served a diverse customer base. We had over 50 local and international beers, and matching the right beer with each customer’s preference was something I particularly enjoyed. In addition, I was responsible for maintaining the beer lines which required a thorough understanding of the equipment. Offering quality service was always my top priority, and I was really proud when I was recognized for ‘Exceptional Customer Service’ in 2019. This experience truly honed my skills and my appreciation for the craft of beer-tending.”

Technical and Knowledge-Based

How do you differentiate between various beer styles? Can you give examples?

Types Of Beer

When the interviewer tosses this question your way, don’t panic. They’re not trying to trick you. Rather, they’re gauging your familiarity with different beer types and your ability to articulate those differences to customers.

The ability to differentiate between beer styles is critical in creating a personalized guest experience, assisting in beer pairing, and recommending selections that cater to the varying tastes of customers.

To answer this question impressively, you’ll need to have a solid understanding of the various beer styles. But no, we don’t mean those dreary textbook definitions. Bring life to your knowledge with personal experiences.

Discuss the flavors, aromas, and history behind the styles, and don’t forget about the ingredients and brewing process that characterize each style. You’re not just showing you know what each style is but why it’s special.

Let Your Passion Do the Talking

Don’t lose your head over remembering every beer on the planet. The trick here is to present your knowledge in a relatable, story-like way. Show them your enthusiasm!

“Absolutely, I’d be delighted to walk you through different beer styles. For instance, lagers are bottom-fermented, luring you in with their clean, crisp taste and light to medium body. They’re like the trusty sidekick that goes well with anything. On the flip side, ale is a top-fermented style, known for its robust flavors and stronger body, offering a beautiful versatility in taste profiles. The IPA – or India Pale Ale, a subset of ale, tends to entice with strong hoppy bitterness. Stout and porter, both darker and richer than their counterparts, are like a full-bodied, intricate symphony with notes of coffee and chocolate. Each style offers unique flavors owing to their distinct ingredients and brewing processes. My method of differentiating between these styles is inherently tied to my appreciation of their history, the meaning behind their craft, and the experience they provide to beer enthusiasts like myself.”


Can you explain the importance of glassware when serving different beer types?

Beer Glassware Types

What are they up to, really? They just want to gauge your understanding of beer’s finer details and its impact on the customer experience.

Facing the Question with Finesse

To hit this question out of the park, concentrate on the 3 Rs: release, retention, and representation.

  1. Each type of beer glass is designed to release a beer’s aromas in unique ways, enhancing specific characteristics of the beer.
  2. Understand that good glassware is all about retention: the shape of the glass impacts how well it maintains the beer’s carbonation, temperature, and, importantly, the head.
  3. Discuss how different glasses represent different beer styles, enhancing the overall drink presentation, and contributing to the customer’s experience. From a classic pilsner glass preserving the bubbliness and showcasing the color and clarity of a pilsner beer, to a snifter enhancing the aromatic profiles of complex craft beers, equip yourself with specific examples.

Why? Because each beer glass is meticulously designed to release a beer’s aromas in unique ways, thus boosting specific characteristics of the beer.

But hang on, let’s not spill all the beer in one go!

“Glassware, as unassuming as it may seem, plays a pivotal role in beer service. Different beer types require specific glasses to bring out their best characteristics. For instance, a classic pilsner glass, with its tall and slender body, not only showcases the color and clarity of a pilsner but also helps maintain its delicate head and energetic carbonation, amplifying the overall tasting experience. On the other hand, a snifter, with its wide bowl and narrowed top, provides ample room for robust craft beers to breathe, thereby intensifying their complex aromas and flavors. It’s not just about serving beer; it’s about presenting a sensory experience to the customers. The right glass can enhance the beer’s unique qualities, and as a passionate beertender, understanding this is vital for ensuring that each customer gets the most out of their chosen brew.”


Describe the correct way to pour a draft beer.

This question is not merely about your beer-pouring skills, it’s about your attention to detail, your product knowledge, and ultimately, your passion for the craft.

What they’re seeking is assurance that you can confidently handle this everyday task while maintaining an understanding of its importance in the larger context of the customer experience.

Now, before you start worrying, we’ve got your back.

Perfect Beer Pouring

In order to pour the perfect draft beer, make sure of the following:

  • You start with a clean, fresh glass. Avoid using a chilled glass as it can cause the beer to foam excessively.
  • You should open the tap fully to prevent unnecessary foaming.
  • Keep the glass at a 45-degree angle until it’s about half full.
  • Then adjust to a 90-degree angle to create the perfect 1-1.5 inch foam head.
  • Finally, close the tap completely.

Just like a fine beer, let’s let it brew for a moment before we taste the final result.

“Firstly, I would ensure that I have a clean and cool, but not chilled glass. Chilled glasses can cause the beer to foam excessively. Once I have that, I would take the beer tap handle and open it in one swift, fully open motion to prevent unnecessary foaming. Holding the glass at a 45-degree angle, I’d pour the beer till the glass is about halfway full. Then, I’d adjust the angle gradually to 90 degrees, allowing the beer to straighten up and create the perfect foam head–about 1 to 1.5 inches. Lastly, I’d close the tap completely. This procedure ensures both the quality and consistency of the beer served, enhancing the customer’s overall experience.”


How would you handle a beer that’s foaming excessively when poured?

When you’re sitting across from the interviewer, they may pose this seemingly simple question to test your on-the-spot skill set.

Seemingly trivial, this question is a litmus test to gauge how well you understand the bartending craft and your people-pleasing finesse as a beertender. They’re evaluating your ability to navigate a tricky, stress-inducing situation, by offering a practical solution while maintaining a pleasant demeanor.

Remember: They’re not just buying your expertise, but your ability to step up when things go south.

Breakdown the Problem

Start off by explaining the circumstances under which excessive foaming might occur. Is it a byproduct of poorly maintained equipment, or perhaps a technique issue?

Create Your Solution

Next, walk them through your solution. Discuss obstacles like needing to let the beer settle in the keg, or possibly adjusting the temperature. As you do, reveal your deep understanding of the art of serving beer.

It’s also essential to communicate your client-centric approach. Ensure your bulletproof solution not only solves the dispensing problem but also minimizes customer dissatisfaction.

From Theory to Action

But talk is cheap, right? Time to walk them through your solution in real-world terms.

Start off by explaining the circumstances under which excessive foaming might occur. Is it a byproduct of poorly maintained equipment, or perhaps a technique issue? Then, explain the steps you would take to solve the issue. Is it a matter of allowing the beer to settle in the keg, or does it need a temperature adjustment? Build your interviewer’s confidence in your ability by expressing your keen understanding of the art of serving beer. It’s also essential to communicate your client-centric approach. Ensure your bulletproof solution not only solves the dispensing problem but also minimizes customer dissatisfaction.

Now, practice makes perfect—and so our story moves from theory to action.

“In a situation where a beer is foaming excessively when poured, I would first try to ascertain the root cause by checking the temperature of the beer and keg system. If they are not at the optimal temperature, I’d take immediate steps to correct it. If the equipment is the issue, I’d suggest maintenance. I understand that balancing keg pressure with the appropriate temperature is crucial in handling frothing. I wouldn’t forget the customer amidst these technicalities. I’d explain the situation to them politely and make sure to serve them another beer, ensuring a positive customer experience while the issue is being sorted.”


What are the key components and flavors you would expect in an IPA vs. a Stout?

You see, this isn’t just about testing your knowledge of beer types—it’s a gateway for the interviewer to assess your understanding of customers’ varied tastes, your expertise in the craft, and the depth of your passion for beer brewing.

In essence, they want to know if you can enthusiastically guide the bar-goers on an exciting beer-tasting journey that heightens their taste experiences.

Deciphering the IPA and Stout

So, how do you prepare an answer that demonstrates your profound understanding and love for these brews?

Let’s start by diving into the distinct flavors and ingredients defining each beer type.

The fact is…

India Pale Ales (IPA) are famous for their hop-forward flavor, ranging from citrusy and fruity to floral and piney. They’re golden to amber in color and have a kick with their high alcohol content.

On the other hand, stouts are a different beast. They embody a dark, almost black color and reveal coffee, chocolate, caramel, or toasted bread flavors, all thanks to roasted barley. That’s right…roasted barley.

Once you get these fundamentals, you’re all set. You can portray the similarities and differences between these two beers.

Show ’em What You’ve Got!

And now it’s time to make the interviewer see your passion for beer shine as bright as a freshly poured pint in the sun!

“In an IPA, you’ll find a lively palate dancing with bold, hoppy bitterness, often with a citrus, tropical, or piney flair that makes your taste buds perk up. The unique taste of an IPA speaks to a love for adventure, thanks to the high-hopped character which brings out strong flavors and makes it an ideal partner for spicy food. Contrastingly, a Stout presents a rich, dark symphony of flavors like chocolate, coffee, and even toasted bread, courtesy of the roasted barley. With its generous head and intense aroma, a Stout is like a warm, cozy blanket on a cold night. It’s full-bodied, less carbonated, and carries a sweetness that deliciously complements desserts, steaks, and stews. Whether your customers desire bold explorations with an IPA or cozy comfort with a Stout, my job as a Beertender will be to help them navigate their choices and elevate their tasting experience.”

Customer Service and Interaction

How do you handle a customer who is unfamiliar with craft beer and feels overwhelmed by the choices?

Just as the craft beer scene has exploded with an array of flavors, styles, and lingo, so have the expectations for Beertenders to assist customers in navigating these options.

The interviewer will undoubtedly probe your skills with a question like this one. They’re trying to assess your communication skills, patience, and your ability to translate your extensive beer knowledge into understandable terms for the layman.

Let’s go over how you can craft a stellar answer.

Your Formula for Success: Beer Knowledge + Empathy

The key is simple: Blend your craft beer know-how with an empathetic approach.

Make sure you:

  • Show understanding for the customer’s preferences
  • Recommend specific craft beers they might enjoy
  • Take the time to share about craft beer without getting too technical

Treating Every Customer Like Craft Beer Royalty

Your job? To make every patron feel right at home at the bar. They should leave not only satisfied but also with a newfound appreciation for craft beer.

Now, let’s pour all these elements into an answer that’s as rich and well-rounded as a stout.

“When faced with a customer unfamiliar with craft beer, I strive to make their experience enjoyable and educational. I’d start by asking what flavors they typically enjoy in a drink, whether that’s sweet, bitter, or something fruity. For example, if a customer enjoys a light, citrusy flavor, I might recommend a wheat beer or a citrus-infused IPA to suit their palate. But, it’s not just about recommending; it’s also about educating. So, with each suggestion, I take a moment to explain the beer’s main characteristics and taste profile, making the information relatable and exciting. The aim is to gradually familiarize the customer with the world of craft beer while ensuring they have a great experience.”


Describe a time when you dealt with a difficult customer and how you handled it.

Imagine the ‘beertender’ scenario – you’re in the middle of the evening rush, with foamy pints lining the bar, and a less-than-happy customer presents an unexpected challenge.

Diving Under The Microscope

This is where your problem-solving skills, patience, and professional conduct really come under the hiring manager’s microscope. After all, anyone can pull a pint, but managing difficult customers with grace, tact, and diplomacy? That’s what separates the novices from the pros.

Beyond Winning Arguments

The key to dealing with difficult customers isn’t about proving who’s right or winning an argument. Instead, it’s all about de-escalation, empathy, top-tier communication skills, and finding resolutions that ensure the customer leaves feeling respected.

Lean on your past experiences, even if they weren’t in a bar setting, and focus on instances where you successfully turned a negative situation around by staying composed and offering an effective solution. Don’t shy away from sharing what you learned from the experience.

With your story ready, and resilience tightened, it’s time to pour your answer, fresh pint in hand.

“I remember an incident at my previous job where a frequent customer, normally approachable, was particularly irked about his special beer request not being fulfilled due to a supply issue. Rather than confronting him disruptively, I greeted him with a friendly smile and said, ‘I understand how you must be feeling, sir. That specific brew is indeed special, and I apologize for the inconvenience caused. Let me make it up to you by suggesting an equally exceptional beer from another local brewery that possesses similar qualities.’ I shared a bit about the beer’s backstory and its unique flavor profile, which intrigued him. At the end of the evening, he genuinely thanked me for the suggestion and became a regular patron for that particular brew. From this incident, I learned the importance of effective problem-solving, listening genuinely, and transforming an adverse situation into an opportunity to create a loyal customer.”


How would you handle a situation where a customer has had too much to drink?

This question is a potential minefield. And here’s why:

It does double duty to evaluate your interpersonal skills and risk management skills. And yes, your understanding of the repercussions of over-serving alcohol comes heavily into play.

It shows them if you’re capable of making sound decisions when faced with a difficult or confrontational customer.

Sound like a tall task? No worries, we’ve got your back!

Decoding the Perfect Response

Begin with a confident statement showing that you know and respect the laws/database and establishment’s policies regarding alcohol service. Trust us: extra points will come your way for this and loved by the interviewer.

Then, display your problem-solving abilities without letting the situation escalate. Ensure to show your skill in balancing excellent customer service with the necessity to exercise firmness in managing the situation.

Communication plays a key role. If you show willingness to proactively consult with managers or supervisors when necessary, you will demonstrate not only your ability to be a good team player but also your responsible behavior.

Seems complicated? See how to put this advice into practice:

“In dealing with a situation where a customer has had too much to drink, the first thing I would do is ensure that my actions are in compliance with both the law and the bar’s policies. I would approach the situation with kindness, tact, and patience. I might say, “It appears you’ve enjoyed our fantastic selection of beers. How about we switch to some water or one of our signature non-alcoholic beverages to give yourself some time to enjoy the night longer?” If the customer insists on ordering more alcohol, I would firmly, but politely explain the concern about overconsumption for their safety. If the situation gets out of hand, I am prepared to involve a manager, showing my commitment to responsible service and the bar’s reputation.”


How do you manage multiple customers during peak hours without compromising service quality?

Seems intense, right? It’s not, really. They’re just trying to check if you can handle pressure, juggle tasks, and maintain top-quality service during the busiest periods.

It’s more than just bartending. It’s proving that you can thrive in a high-stress, high-demand environment.

First off, remember when answering this question, it’s essential to demonstrate your planning and prioritization skills. Talk about how you effectively multitask, dividing your attention among multiple customers while ensuring that each feels attended to.

Mention the importance you place on communication – the tricks you’ve learned about remembering orders, and perhaps a system you’ve developed for keeping track of where each order is at in the process.

Highlight your efficiency which in-turn ensures quick service, but also remember to convey your commitment towards providing personalized service.

Show that you’re not just about speed, but also about creating a positive experience for each customer.

Putting it into Words

Now, it’s time to take what you know, and translate it into an answer that is sure to impress.

“When asked how I manage multiple customers during peak hours without compromising service quality, I would say it’s a combination of efficient multitasking and prioritization. I start by quickly assessing the situation and prioritizing orders based on complexity and customer needs, such as a customer in hurry may get served before a group who is debating on their selection. For communication, I’ve devised my own system of remembering orders while crafting drinks or pouring beers, and I make it a point to regularly update customers about their order status. But most importantly, I believe in the power of a friendly interaction. Even if the bar is crowded, a positive exchange can turn an impatient customer into a patient one. It’s this focus on people, on smile inducing service, that ensures quality isn’t compromised no matter how busy it gets.”

Safety & Compliance

How do you ensure you’re always serving alcohol responsibly?

What is the Interviewer Looking For?

They’re eager to see if you know your liquor laws. They want to know if you can spot the signs of intoxication. They’re testing your understanding of the social responsibilities that go with pouring a friend a cold one.

By posing this question, they aim to sift out candidates who display not only practical know-how, but also empathy and prudence in handling challenging situations.

Building a Solid Response

To set up a well-rounded answer, follow these steps:

  • Reference your knowledge of local liquor laws and the pub’s rules.
  • Showcase your ability to identify signs of intoxication.
  • Share your strategies when dealing with ‘experienced’ customers.
  • Assert the importance you place on patron safety.

A Model Response For Your Beertender Interview

Just when you thought the craft of answering conundrums couldn’t get more intoxicating, we barrel straight into an example.

“I strictly adhere to the mantra ‘Serve alcohol responsibly’ by staying informed about the current liquor laws and effective policing of those rules laid by our establishment. I believe in proactively preventing overconsumption rather than reacting after the fact. So, I always keep an eye out for signs of intoxication and take appropriate steps to serve water or suggest a cab if required. My experience has taught me to tackle these challenging situations with diplomacy, respecting the customer while prioritizing their safety. I also believe it’s important to maintain an open channel of communication with the management, informing them of any potential problem- and ensuring a safe, enjoyable atmosphere for all patrons.”


How do you handle a situation where you need to check a customer’s ID, but they take offense?

Believe us when we say that it’s not as intimidating as it sounds.

The interviewer is just looking to test your communication skills, customer service aptitude, and your ability to maintain both company policies and legal guidelines. All while handling delicate situations.

Answering The Question – No Panic Required

Rule no.1 – Don’t panic! And here’s how to structure your answer:

  • Firstly, show your commitment to the rules.
  • Emphasize the significance of age verification in the alcohol business.
  • Show empathy to the customer’s sentiment.
  • Reassure them by saying, “As a Beertender, it’s my job, and it’s not personal.”
  • Highlight your communication skills, ability to discreetly handle situations, and sound judgment.

Here’s Your Real-World Example

Seems like a lot to convey? Just follow this practical response:

“Whenever I’m faced with the task of checking a customer’s ID and they take offense, I handle it with utmost sensitivity and respect. Firstly, I would calmly explain that as a Beertender, selling alcohol responsibly is a priority and ensuring everyone I serve is of legal drinking age is part of that responsibility. I would reassure them that it’s regular practice and not a personal suspicion targeted towards them. I do understand that this could be seen as slight inconvenience, but I hope they can comprehend that it’s a legal requirement aimed at promoting the responsible use of alcohol. I find that with this explanation, the majority of customers understand and cooperate. In other words, it’s all about striking a balance between establishing a friendly rapport with the customer and demonstrating my adherence to the rules.”

Sales & Promotion

How do you promote a new beer that the establishment is trying to highlight?

Why This Question Matters?

The interviewer isn’t just checking your sales finesse. They’re diving deep into your creativity, commitment to the brand, and customer connection skills.

Your success as a beertender lies in both your brew knowledge and people skills. This question bridges both.

Approaching the Question

How should you answer?

  1. Convey enthusiasm for the establishment’s offerings and express willingness to get behind the brand.
  2. Show them that you have done your homework and you’re ready to enhance the customer experience.
  3. Talk about the beer’s unique attributes. How would you highlight them?
  4. Paint a vivid picture of customer engagement using storytelling.
  5. Indicate the beer’s pairing potential for an added intrigue.

Clarify that your approach would be customer-centric, carefully listening and explaining, always ensuring that the customer feels valued and involved in the process.

An Answer Template

Want a tried-and-tested answer? Here’s an example tailor-made for you.

“First, I’d take the time to learn all about this brew – its unique flavors, brewing process, and backstory, if any. I’d then factor in our customers’ tastes and preferences and create a compelling narrative around this beer. Perhaps I could compare its distinct features with popular favorites to create curiosity and excitement. Further, I’d suggest potential food pairings that would enhance the experience of this beer, enriching the narrative I share with our patrons. Lastly, I’d genuinely listen to the customers’ feedback and preferences, using that conversation to highlight the relevance of this new beer, thereby making them feel understood and part of our community.”


Can you describe a time when you successfully upsold a product or a beer to a customer?

This is not just a question, it’s an opportunity to showcase your:

  1. Sales skills
  2. Knowledge of beer ????
  3. Ability to engage with customers ????

It is essentially a test of your ability to use your product knowledge to enhance customer experiences and boost sales. Persuasiveness and salesmanship are on the interviewer’s radar.

Approaching The Topic: The STAR Method ⭐

Get ready to paint a picture using the STAR method – Situation, Task, Action, and Result:

  1. Describe the situation and the customer’s initial choice ????️
  2. Talk about the need for an upsell (the task at hand) ????
  3. Detail your actions – how you leveraged your knowledge of beer to suggest a premium option ????
  4. Illustrate customer satisfaction and increased sales (the result) ????

And the devil is in the detail! Beer types, brands, customer reactions add depth to your answer.

Crafting Your Answer ????

Now let’s pour out an answer that pairs perfectly with the situation, just like a well-chosen beer with a gourmet meal.

“At my previous position, I once had a customer who was a regular at our pub. He usually ordered our standard lager, but one evening he was celebrating a promotion and wanted something special. I recognized this as a perfect opportunity to upsell. I suggested one of our craft beers – a rich, aromatic IPA that was a personal favorite and more expensive than his normal choice. I explained the unique brewing process and the tastes he could expect – a hint of citrus and a hoppy finish. Intrigued by my enthusiasm and the detailed description, he decided to give it a try and loved it. It made his celebration even more special and from then on, he upgraded to the IPA regularly. Hence, not only did it result in an upsell that day, but it increased the overall revenue from this customer.”


If a customer generally drinks mainstream lagers, how would you introduce them to the world of craft beer?

Migrating Lager Lovers to Craft Beers

Open the Beer Talks

The interviewer will surely love to know your expertise around craft beer. So be ready! This question is an excellent showcase of your talent, product knowledge, and customer engagement skills as a beertender.

Gear Up with the Beer Facts

Preparation is key. You need to know your craft beers – from brewing styles to flavor profiles.

Now, think of mainstream lagers as a reference point; the customer understands and enjoys those. The trick is to gradually extend their palette. Start with craft beers that share similar flavors but introduce slightly new elements. Demonstrate your enthusiasm for craft beers, describe the flavors and brewing process in a conversational manner, building intrigue in the customer. Empathy is also paramount; never downplay their choice of mainstream lagers, instead celebrate the leap they are taking into the craft beer world.

Next, using mainstream lagers as a reference point (the customer understands and enjoys those), your goal is to gradually extend their palette. This is not about revolution, it’s about evolution.

  1. Celebrate their choice of mainstream lagers while introducing them to the world of craft beer.
  2. Start with craft beers that share similar flavors but introduce slightly new elements.
  3. Describe the flavors and brewing process in a conversational manner, building intrigue in the customer.

Empathy is paramount; never downplay their choice of mainstream lagers, instead celebrate the leap they are taking into the craft beer world.

Practical Example Time!

Here is how you can put all this into action!

“If a customer came to me predominantly drinking mainstream lagers, I’d begin by saying, ‘You have a solid foundation with lagers! You’ll find that the craft beer world builds on the flavors you love, introducing unique twists. For instance, try this pilsner from our local brewery. It shares the same clean, malty sweetness you enjoy in a lager, but with a vibrant hop finish. It’s brewed with traditional techniques, so you’ll enjoy an enhanced freshness. Let’s give it a try together and see what flavors you can pick up. And remember, there’s no right or wrong here, it’s all about discovering what you enjoy!”

Maintenance and Organization

Describe the steps you take to maintain a clean and functional draft system.

Why does this matter?

It’s not just about cleanliness. Your understanding of beer quality, attention to detail, and dedication to delighting patrons – that’s what we’re talking about.

You see, here’s the real deal: the interviewer is trying to find out whether you know your stuff when it comes to maintaining a top-notch draft system.

Making a Grand Impression

Want to stand out? Then describe a step-by-step routine for maintaining a clean and functional draft system.

  • Emphasize the importance of cleaning beer lines every two weeks for taste and quality.
  • Show you know your tools, like professional line cleaning equipment and chemical solutions.
  • Explain your proactive approach in checking tap faucets, couplers, gaskets, and O-rings regularly. Keep ’em functional and damage-free.
  • Let ’em know you understand that cold storage temperatures for kegs matter. And yes, they affect the quality of the beer being served.

Remember, it’s not about parroting a textbook; it’s about showing your grasp of best practices and why they matter.

Story-Time: Your Magic Formula

“When it’s time to maintain a clean and functional draft system, here’s my go-to process. It starts with ensuring beer lines are cleaned bi-weekly using an alkaline-based solution via professional line cleaning equipment, followed by a water rinse and re-tapping the kegs. I inspect couplers, faucets, gaskets, and O-rings routinely for damage or build-up, promptly replacing them if needed. Cleanliness then extends to cold storage, where I ensure draft kegs are stored at an ideal 38 degrees Fahrenheit. This helps retain the beer’s flavor profile and carbonation levels. I feel it’s all about combining cleanliness, inspection, and temperature control to deliver a consistently high-quality draft beer experience to the patrons.”


How do you handle a situation where a keg runs out during a busy shift?

The “Keg Runs Out” Scenario

Don’t freeze! This question allows you to show off your problem-solving skills, ability to remain calm under pressure, and excellent customer service prowess.

The interviewer wants to see your on-the-spot resourcefulness and how you prioritize tasks under such strenuous conditions.

Don’t Scratch Your Head, Get Ahead!

Okay, you’re thinking, “How do I answer this?” Easy. Start by stressing your coolness under pressure. Talk about your quick thinking and clear communication. What’s your plan in this scenario?

Your Strategy Unplugged

  1. Alert the manager or bar-back about the situation quickly.
  2. Assure the customers and keep them informed.
  3. If feasible, suggest replacements.
  4. Priority Numero Uno: Keep the service flowing smoothly.

This displays your aptitude at handling high-speed, unexpected situations, all the while maintaining top-tier service. Makes sense?

Got that? Good. Now let’s smoothly sail from theory to practicality.

“In a busy shift, the unexpected does happen including the possibility of a keg running out. My priority would be to maintain a smooth flow of service. I would promptly notify the manager or the bar-back while masterfully keeping my cool. If possible, I’d offer our on-tap customers a suitable alternative brew, explaining the situation with sincerity. This way, I ensure that our guests stay satisfied, my co-workers are swiftly alerted to replenish stock, and the rhythm of the bar remains undisturbed.”


How often should beer lines be cleaned, and why is this important?

This is one question that could stump you if you are not well prepared.

Why, you ask? Well, this one’s coming at you to test a few things:

  • Your eye for detail.
  • Your understanding about preserving beer quality.
  • Your knowledge on how the above impacts your customer’s experience.

Knowing the Facts

Ready to nail this question? The trick is focusing on the industry standard. Be factual.

Take this for instance: beer lines are ideally cleaned every two weeks. Yup, you heard that right.

But why are we even doing this? Simple. A dirty beer line messes up the beer’s taste, ruins quality, and delivers a lousy customer experience. Bad news for any pub/bar, right?

But keep this in mind – it may depend on the beer type, how often it’s served and the specific rules of your establishment.

Answer-Construction Mode: ON

So, now that we’ve got our facts in place, let’s form our answer.

“In ensuring the highest quality offering to customers, it’s absolutely essential to clean beer lines regularly. The standard recommended practice is that beer lines should be cleaned every two weeks. This regularity helps prevent the buildup of yeast, bacteria and molds that can adversely affect the taste and quality of beer. However, this might vary considering the specific beer type, its rate of consumption or the policies of the pub or bar. Sticking to this routine, we can accomplish three important things: consistently serve high-quality beer, enhance customer satisfaction, and maintain the reputation of our establishment.”

Teamwork and Collaboration

Describe a time when you had to collaborate closely with other staff members during a busy shift.

Predictably enough, this is one question you’ll probably encounter in your beertender interview.

And you’re probably sitting there wondering why this question is so important.

So here’s the inside scoop:

Bars and restaurants thrive on teamwork, especially during busy shifts. The interviewer’s hidden agenda is to assess your teamwork skills during high-pressure scenarios. They want to see how well you’d do as a beertender in their bar or restaurant.

Here’s How To Nail It

  1. First: Be detailed. Call up that one instance where your teamwork skills came to the rescue.
  2. Second: Highlight how you worked things out with the rest of the gang. How you kept your cool with customers. How you handled unexpected situations.
    Make sure your answer shows efficiency, patience and distilled interpersonal skills.
  3. Third: Recap it clearly. Were the results good? What did you learn?

The Perfect Example To Sip On

“During one particularly busy Saturday night shift at my previous bar, two staff members called in sick at the last minute. This left us short-staffed during our busiest hours. Realizing this, I immediately got in touch with the manager and we quickly strategized a plan to handle the situation. As per our discussion, I took charge of the bar while concurrently coordinating with the rest of the staff. We decided to focus on the customer experience, ensuring continuous communication to give each patron an enjoyable experience despite the stressful situation. At the end of the night, not only were we able to maintain good service, but we also received several commendations from customers appreciating our effort. This experience underscored for me the vital importance of effective collaboration and communication, even more so during challenging times.”


How do you handle conflicts or disagreements with coworkers?

This question can instantly whisk you back to past arguments or squabbles. But don’t fall into the trap!

This question isn’t about raking up old issues. Instead, it’s the golden opportunity for the interviewer to uncover your interpersonal skills, conflict resolution abilities, and composure under pressure —all vital traits for a beertender.

Conflicts: Revealing Your Recipe for Resolution

When discussing your approach to conflicts, the focus should be on your listening, empathy, and constructive problem-solving capabilities.

A tip: Use a real instance from your past jobs to illustrate your handy ‘problem-solution-result’ framework.

Decode a past conflict stage by stage—start from the problem, weave through your empathic interventions, land on your win-win solution and share the valuable learning you took away from it.

Don’t shy away from flaunting your communication skills and patience in your response. This will show your ability to manage disagreements while ensuring a smoothly operating bar.

Conflict Management in Action

Just as a perfectly poured pint transitions from frothy head to golden body, let’s glide smoothly from tips to a befitting example.

“A couple of years back, while working as a beertender, we had to devise a system for who would handle busy shifts during weekends. My coworker and I had different viewpoints – he wanted to alternate, while I felt it would be fairer to split the shift. Initially, the disagreement caused tension. Instead of letting it escalate, I invited him for a chat after work. I made an effort to understand his perspective while explaining my own. We discussed our personal commitments and tried to find middle ground. I suggested we could try both methods alternatively on a trial basis, then stick to the one that worked best. He agreed. We ended up dividing the shift, which worked splendidly for both of us. The situation taught me the importance of open communication and empathy in resolving differences, while also maintaining our shared focus on providing superior service to our patrons.”

Problem-Solving and Adaptability

Describe a time when you faced an unexpected problem during your shift and how you addressed it.

Feeling anxious? Don’t. It’s not a trick question.

It’s a genuine attempt to gauge your problem-solving skills, resilience, and adaptability in the high-octane sphere of beertending. It’s all about how you make judgment calls under pressure and think on your feet.

Action Plan for Your Response

  1. Real-life scenario: Pick a time when you faced a genuine unexpected challenge. Remember, no exaggerations!
  2. Problem-solving steps: Highlight how you assessed the situation swiftly and navigated towards a resolution.
  3. Emphasize the resolution: They’re interested in the steps you took to solve the problem. Show them your crisis-handling capabilities.

Your Perfect Response

Now, let’s pour our knowledge into practice and craft an irresistible response…

“During a particularly busy Friday night, our beer tap system went down unexpectedly. Naturally, that could turn a thriving night into a disaster. Instead of panicking, I assessed the situation and immediately switched to bottled and canned beers, notifying customers about the hiccup and offering alternatives. Simultaneously, I tried to troubleshoot the issue with the beer tap system. After some quick thinking, I remembered an older model that we had in the basement and swapped out the part to get the system back up. We managed to continue service with minimal disruption, and I was commended by my manager for my quick thinking and resilience in what could have been a catastrophic situation.”


How do you handle feedback or criticism from a manager or coworker?

While it may seem like a daunting question at first, relax.

The interviewer is not trying to put you in a corner. They’re looking to assess your ability to take and learn from critiques, indicating your potential for growth and resilience in a dynamic working environment.

Here’s how you nail this question:

1. Appreciate Feedback

Show love for feedback. Big or small, positive or negative, feedback = improvement. Make sure they know you value it.

2. Provide Real-Life Examples

Got a story about constructive criticism? Spill it. Share the impact and changes in your work methods.

Be sure to emphasize your willingness to learn, adapt, and continuously improve.

Your Winning Response

Now, let’s mix and brew all these vital ingredients together to create a winning response.

“Absolutely, I truly appreciate feedback and I view it as an essential component of growth. For instance, while working as a beertender at my previous job, my manager mentioned that I could improve my upselling skills. Instead of taking it negatively, I saw it as a chance to further enhance my abilities. I undertook a few online sales training courses, watched videos of experienced beertenders and actively sought advice from experienced colleagues. Over time, I was able to increase my upselling by 25%, which significantly boosted overall sales. Therefore, I see feedback not merely as criticism, but as insight that can propel me to perform better.”

Continued Learning and Growth

How do you stay updated with the latest trends in the craft beer industry?

This important question lets your interviewer gauge the following:

  • Your knowledge and passion for the craft beer industry,
  • Your dedication to staying updated with the dynamic beer trends.

They’re curious to know how you embrace the ongoing learning process that’s inherent within this industry as they’re about assessing your potential to educate the customers regarding new beer offerings.

So, how do you answer?

Reflect on how you learn about new trends. Maybe you…

  • Subscribe to industry magazines,
  • Attend craft beer festivals,
  • Are part of an online beer enthusiasts community,
  • Follow beer bloggers or beer-making experts on social media.

You need to relate your answer to real-world ways that demonstrate your dedication to staying updated with industry trends.

Note: If you’ve taken online courses related to beer brewing, don’t be shy about saying so. Interviews are all about showcasing your skills and passion for the field. Highlight your active commitment to staying current in the beer industry.

An Example Answer

Let’s craft an ideal answer that beautifully marries your knowledge and passion for the beer industry:

“In order to stay on top of the latest trends in the craft beer industry, I’m subscribed to several industry-specific magazines like ‘Craft Beer & Brewing’ and ‘The Beer Connoisseur.’ I make sure to attend local and national beer festivals whenever possible, as I believe they’re incredible gatherings to learn more about emerging beer styles and innovative brewing techniques. I’m also a part of craft beer forums online, where I participate in various insightful discussions with other enthusiasts and professionals in the field. Not to mention, I follow a couple of beer bloggers who are known for their expertise and insightfulness in this field. Their social channels and blogs are always teeming with the latest news, trends, and brewing technologies. I understand that the craft beer industry is ever-evolving and my love for beer drives me to constantly educate myself and stay up-to-date with its movements.”


Have you ever attended any beer-related workshops, courses, or seminars?

Before you let anxiety take over, we assure you that it’s not a trick question but a probe into your enthusiasm for the craft, thirst for knowledge, and commitment to the craft beer industry.

They’re exploring how this knowledge might enable you to engage better with customer queries, offer informed recommendations, and contribute positively to their establishment.

So how should you tackle such a question?

Begin by being sincere and sharing any related experiences if you have them.

Even if you haven’t been part of formal beer-related workshops or seminars, consider other experiences where you learned about beer – did you once tour a craft brewery? Have you taken a beer tasting class? Or maybe you read brewer’s forums enthusiastically?

If you’ve had no such exposure, fret not! Emphasize your passion for brewing and your willingness to learn, or draw parallels from learning experiences in other areas. Remember, positive interest can be nearly as compelling as direct experience.

“Yes, I took part in a local craft beer appreciation workshop last summer. It was an amazing opportunity to learn about different beer profiles, identifying flavors, and pairing beers with food. Although it was a one-off event, I’ve continued to expand my knowledge through books, online articles, and involvement in online beer enthusiasts’ forums. If there’s one thing I could tell you about that workshop, it’s not just what I learned about beer, but more importantly, how it sparked my interest to continuously learn and share my knowledge with others. So, even if I lack formal continuous education in beer, I am certain that my curiosity and passion will ensure I provide an enriched experience for every customer.”

Scenario-Based Questions

A customer claims the beer they received tastes off. How would you handle this?

This question is designed for the interviewer to assess:

  • Your ability to handle difficult customer scenarios
  • Your deftness to maintain the reputation of your workplace

Your mission? Show off your customer service skills, beer knowledge, and problem-solving capabilities.

Planning Your Winning Strategy

How to score well on this question? Simplicity is the key. Get this right using the following principles:

  1. First, the golden rule: empathize with the customer. Show appreciation for their feedback.
  2. Maintain a positive tone about the quality of beers at your workplace.
  3. Make the customer a part of the resolution process, proposing to replace the drink or suggesting another option for them to try
  4. Emphasize commitment to customer satisfaction and knowledge on beer variants by explaining possible reasons a beer might taste different from normal without sounding defensive.

Your Winning Strategy in Action

With our strategy in place, let’s mold this into a winning response. Here’s how:

“I would say, ‘I am really sorry to hear that you’re not enjoying your beer. It’s important to us that every customer enjoys their experience here. We pride ourselves on the quality of our beers. Sometimes the taste can change due to a variety of reasons, it could be temperature fluctuations or even the cleanliness of the tap line. Would you like to try another pint of the same brew, or would you prefer to try a different style of beer? I’m happy to make a recommendation based on your preferences. And of course, we won’t be charging you for the beer that didn’t meet your expectations.’


How would you manage a situation where two customers are having a heated argument at the bar?

Managing Heated Arguments

This tricky yet critical question tests more than you think — your conflict resolution skills, ability to keep cool, and knack for providing a great atmosphere for patrons.

But above all, they’re testing if you understand the importance of safeguarding the bar’s reputation.

Mapping Your Answer

Convey a sense of control and professionalism.

  • Acknowledge – Show you’re aware of the potential fallout if mishandled.
  • Composure & Respect – Talk about staying cool and respectful towards each party.
  • Mediate – Discuss how you’d mediate and fix the dispute.
  • Escalate – If necessary, bring in security or authority.

Key takeaway: Establish your commitment to a safe, enjoyable environment for patrons.

Being Proactive Over Reactive

A stellar answer isn’t solely about reacting to conflict—it’s about stopping it before it snowballs.

“In a scenario where two customers are arguing at the bar, it is crucial to maintain emotional balance and professionalism. I would approach the situation calmly, ensure safety, and establish the basic ground rule that respectful interaction is necessary for everyone at the bar. I would listen to both parties’ grievances, encouraging a dialogue that seeks a resolution rather than amplifying the issue. Should the conflict escalate, I would not hesitate to involve the necessary managerial or security associates. I firmly believe that a bar environment should be a harmonious space, and as a beertender, I would always uphold this principle through effective conflict management.”


If a customer asks for a beer recommendation to pair with a certain type of food, how would you approach it?

Beer and Food Pairing Guide

At first glance, this might seem like a simple beer trivia. But it’s so much more. We’re talking customer service, your knowledge of their beers, and your grasp of the synergy between grub and brew.

This is your ticket to show off your knack for delivering a killer experience with epicurean beer pairings.

Your Answer

Start by stating the obvious. And by obvious, we mean the philosophy of pairing food with beer: balancing and complementing flavors. Yes, knowing your beers is crucial, but more importantly, it’s about how they can elevate different foods.

Don’t just stop there. Turn the spotlight on the customer. What do they like? Any allergies?

Assure the interviewer that it’s all about the customer – and you’re going to use every bit of your knowledge to suggest the perfect beer for their dinner.

From Theory to Practice: Responding to The Question

So, let’s make the leap from theory to practice and take a peek at a potential response.

“If a customer were to ask me for a beer recommendation to pair with their meal, I’d first try to gauge their preferences by asking questions such as whether they prefer light or dark beer, hoppy or sweet, and so on. Next, I’d keep in mind the overall flavor profile of their ordered dish. If, for example, they ordered a spicy dish, I might recommend a hoppy, Indian Pale Ale which can enhance the spices, creating a symphony of flavors. Conversely, for a rich, creamy dessert, I would suggest a Stout because its robust, chocolatey notes would beautifully complement the dessert. Ultimately, my goal is to enrich the customer’s dining experience and ensure they leave with a great memory of our establishment.”

Personal and Motivational

What’s the most rewarding aspect of being a beertender for you?

It seems simple, right? But in reality…it’s a loaded question.

Reading Between the Lines: The interviewer is not just looking for a prepared retort. They’re assessing if your passion lines up with their company ethos and the craft beer industry.

Your answer to this essentially reveals your personal motivation, commitment, and understanding of the beertender role.

Crafting The Perfect Answer: You have to reflect on the beertender role at its core. Such as:

  • Serving quality beer,
  • Offering exceptional customer service,
  • Bringing out the right beer-food combinations,
  • Creating a welcoming atmosphere.

You could share your satisfaction from seeing customers enjoy your recommended beers. Or how learning about different beer styles fuels your passion. The key is to be genuine.

Let your love for beer and the scene shine through.

And that’s the foam on your beer!

“For me, the most rewarding aspect of being a beertender is the opportunity to guide customers as they embark on their personal beer journey. I relish the moment when a customer’s face lights up after tasting a beer I recommended—seeing their enjoyment gives me immense satisfaction. Moreover, being constantly surrounded by diverse beer styles keeps me enthused, and I find it truly rewarding when I can share what I’ve learned and see customers appreciating the intricacies of the craft. In short, the blend of enriching interactions, continuous learning, and the joy of sharing the love of beer make this role incredibly fulfilling for me.”


How do you handle the stress and pressures of working during peak hours?

What’s Really Behind This Question

The stress question is a litmus test of your character, adaptability, and resilience. They want to see if you can handle industry-specific challenges, steer a bustling bar, manage customer demands, and maintain quality service during peak hours.

Steps To Ace This Question

Responding well to this question needs a bit of self-awareness and industry knowledge. How do you wrap that in an answer?

Here’s how:

  1. Acknowledge the Challenges: Peak hours at a bar can mean braving the crowd, the noise, language barriers, and sometimes, the speed at which it all happens. Recognizing these is the first step to your answer.
  2. Practical Stress Management: Show how you have kept a cool head in the past. Practicing deep breathing, taking micro-breaks, staying hyper-organized are examples.
  3. Efficiency: Detail your methods of staying efficient, like having excellent knowledge of the drinks, prioritizing orders.
  4. Passion: Don’t mute your love for the work. Show them you enjoy the lively atmosphere and take pride in great service, even under pressure.

A Glimpse Of Your Character

Picture this; you’re in a packed bar, the music is pounding, glasses are clinking, but you? You’re zen amidst the chaos.

“In my previous job, I found that with the bar bustling, music blaring and customers in high spirits, that’s when the real challenge, as well as the real fun, begins. I thrive on the fast pace inherent to peak hours and I handle stress by breaking the situation down into manageable tasks. I stay organized and maintain precise knowledge of our drink options to serve customers efficiently. It might sound strange, but under that pressure I find a strange calm, a focus. It’s like I become more efficient. I also make sure to take micro-breaks, even if it’s a matter of a few seconds to take a deep breath and refocus. To me, the stress and pressure that come with peak hours are part of the job’s thrill and keeps me excited and energetic about my work. The satisfaction of delivering top-notch service during the busiest hours and seeing satisfied faces around me is quite rewarding, it makes any stresses worth it.”


Describe a time when you went above and beyond for a customer.

This question often pops up during beertender interviews.

Understand this. The interviewer is not just after your customer service skills. There’s more! They want to see your creativity, problem-solving abilities, and yes, your temperament in challenging situations.

Cracking the Code: Formulating an Impactful Answer

Moving forward, you need to nail this one. Here’s how you do it. Use the STAR method. This simple acronym stands for Situation, Task, Action, and Result.

  • Situation: Start off by describing the customer’s issue. Try not to focus on how difficult or easy it was.
  • Task: This is what was expected of you.
  • Action: Here’s the moment you shine. Explain how you rose to the occasion, and took care of the issue.
  • Result: Close off with the touching story of a problem solved, a happy customer, and your dedication to exemplary service that made it all happen.

Keep it real. Authenticity triumphs over verbiage. So, don’t go inventing some crazy story. Instead, keep your response short, punchy, and honest.

Now Make it Happen! Crafting Your Answer

Now, let’s pour these bits of advice into a cocktail shaker and mix up a perfect response example!

“I recall a particular night when we had run out of a specialty brew a customer had specifically come in to try. Recognizing their disappointment, I took the opportunity to use my extensive craft beer knowledge to recommend other options from our menu that had similar notes and profiles. I crafted a mini tasting flight customized to their taste. They ended up discovering a new favorite and appreciated the personalized attention. They not only became a repeat customer but also started referring their friends. That whole experience reinforced my commitment to going that extra mile to turn a potential negative situation into a positive one.”


Which beer or brewery has recently impressed you and why?

Now, don’t get it twisted. This ain’t some random chit-chat about your favorite beer.

Here’s the deal:

They’re probing your awareness about the industry, scrutinizing your ability to articulate nuanced aspects of a beer, and gauging how well you keep abreast of emerging trends or innovations in brewing that impress you.

And most important of all:

This boots-on-the-ground insight brings you closer to the heart of the industry, enabling you to build rapport with customers and promote the products effectively.

How to Blow ’em Away with Your Answer

So, how do you handle this seemingly harmless but subtly significant question?

  1. Research like crazy. Stay updated on trending breweries and innovative beer profiles.
  2. Hop into local beer festivals, explore craft beer blogs or social platforms focused on beer critique.
  3. Hold a personal and authentic tie to your choice. Focus on unique brewing techniques, complex flavor profiles, great backstory, or sustainability commitments.

Note: Ensure your chosen beer or brewery relates to the job post! For instance, if applying at a local brewpub, zoning in on a favorite local craft beer would be excellent!

The Perfect Response

It’s time to pour your thoughts into a refreshing, frothy response.

“For instance, if asked, I’d answer, ‘Recently, I’ve been extremely impressed by XYZ Brewing. Not only do they brew an eclectic range of beers, but they also take a thoughtful, creative approach in experimenting with wild yeasts and mixed fermentation. Their Fera Aves, a blend of saisons, stands out particularly with its exotic fruit notes balanced by a tart finish. This represents the innovation thriving in our local craft beer scene, bringing a fresh diverse palate for customers to explore.”


How do you see your career evolving in the craft beer industry?

This question is a familiar fixture in Beertender interviews. It’s about exploring your passion for the industry, and your readiness to engage, learn, adapt, and grow within it.

This is your red carpet, it’s how you tell them about your future game plans, your thirst (pun fully intended!) for innovation, and your adaptability to new brewing methods and untried beer styles.

Your Battle Strategy

To crush this question, it’s simple. Know. Your. Stuff!

  • Be updated with the latest happenings in the craft beer industry: the trends, the trials, and the prospects waiting on the horizon.
  • Show your passion for beer. But more importantly, pair it with your hunger to learn and expand your skills. Remember, passion + growth = beertender success!
  • Look ahead. Where is the beer industry headed, and how does your career path line up with these shifts? Show them that you’re future-proof.
  • Have some exactitude. Are you eyeing to manage a microbrewery? Or perhaps concocting your own signature brew? Tell’em!

Remember, make your answer as refreshing as a cold craft beer on a hot summer day!

“I see my career evolving not just as a beertender but as a craft beer professional who is well-versed and adaptable to industry shifts. I wish to immerse myself in understanding beer chemistry, learning various brewing techniques, and experimenting with unique ingredients. As a beer enthusiast, I’m intrigued by how flavors can be manipulated to create different beer styles. Five years down the line, I see myself managing a microbrewery or even developing my own craft beer brand. I believe as the craft beer industry continues to evolve, there is an endless spectrum of opportunities emerging and I’m excited to be part of that.”


What personal qualities do you believe are most important for a beertender, and how do you embody them?

This Is What They Want To Know

The purpose is simple: The interviewer is checking if your values align with their bar setting. They want to see if you’re clued in about the customer-oriented role and if you’re geared towards delivering excellent service.

Homework Time

Yep. The key strategy here: homework.

Get down n’ dirty. Research and figure out what personal qualities absolutely rock as a beertender.

Typically, these may include being meticulous, having an excellent knowledge of beer, excellent interpersonal and communication skills, and the ability to handle pressure.

Once you have a good list up and running, it’s storytime.

Single out experiences where you’ve rocked these traits. Recount instances where you put them to good use. This makes your answer authentic and sells it really well.

Remember, the interviewer is not just interested in your qualities, but also in how these would make a tangible difference in their bar setting.

Acing it with a Real-World Example

Look at this stunner of an answer:

“In my opinion, the three pivotal qualities for a beertender are extensive beer knowledge, excellent interpersonal skills, and a robust tolerance for high-pressure situations. With an unwavering love for beer and continuous self-education, I’ve cultivated a diverse knowledge base of different beer types, brewing processes, and pairing suggestions, which I believe would enhance the customer’s overall experience at your bar. As for interpersonal skills, my previous role as a restaurant host trained me in building genuine connections with people and in handling complaints with empathy and professionalism. Lastly, I’ve developed an ability to thrive under pressure, which I attribute to my years as a student athlete where I frequently competed in high-stakes games. These combined experiences have shaped me into a beertender who’s eager to delight customers, even in the busiest shifts.”


Beertender Interview Tips

Understanding the Role (Know What’s Expected of a Beertender)

A Beertender isn’t just any bartender. Oh no, friend. They specialize in, you guessed it, BEER.

1. Knowledge is Power

First and foremost, know your beers. IPAs, stouts, lagers, ales – the lot. Understanding the brewing process, flavors, and pairings is crucial.

2. Customer Service A-Game

You’re the face of the bar. Your customers? They’re looking for an experience. So, chat with them, offer recommendations, and most importantly, LISTEN.

3. Maintain the Taps

Draft systems can be finicky. You’ll be expected to keep those lines clean, ensuring every pint poured is perfection.

4. Multi-Task Like a Pro

Bar’s buzzing? Orders flying in? You need to juggle serving customers, pouring the perfect pint, and managing payments, all with a smile.


What To Wear To Beertender Interview (Beertender Interview Outfit)

Beertender Interview Outfit

You might think: “It’s a bar. Casual, right?” Not quite.

Business-Casual Is Your Friend

Aim for business-casual. It strikes a balance: professional yet approachable. Think tailored pants and a neat shirt or blouse.

1. The Top

Men: A button-up shirt, preferably solid-colored. No wild prints. Tucked in.

Women: A blouse or a smart top. Again, not too flashy.

2. The Bottom

Men: Tailored pants or chinos. Darker tones usually work best.

Women: Skirt (not too short!) or tailored pants.

3. The Shoes

Closed-toe, polished, comfortable. Avoid towering heels or super-casual loafers.

Comfort is Key

Remember, you might be given a trial run. Wear comfortable shoes, but avoid sneakers.

Personality Pops

Got a beer-themed pin or necklace? Wear it! Show you’re passionate about the role, but subtly.

Hygiene Matters

Bars can be close quarters. Fresh breath and clean hands aren’t optional; they’re essential.


Frequently Asked Questions About Beertender Interviews

What do I need to know as a beertender? 

As a beertender, you need to understand various beer types, their brewing processes, and their distinct flavors. Additionally, mastering draft system operations, maintaining hygiene, and honing customer service skills will be crucial.

What does a beertender do on a resume?

Proficient in serving various beer types and making tailored recommendations. Managed draft system operations and ensured regular maintenance. Ensured the bar’s optimal hygiene and cleanliness at all times. Upheld and enforced responsible alcohol service guidelines consistently.

How is a beertender different from a bartender?

A beertender specializes primarily in beer. While they may have knowledge of other drinks, their expertise is in understanding different beer types, the brewing process, and offering recommendations based on nuanced beer flavors.

What’s the most important skill for a beertender?

While technical knowledge about beers is essential, customer service is equally critical. Building rapport with patrons, offering suggestions, and creating a memorable experience will set you apart.

Do I need a certificate to become a beertender?

While not always required, certifications like Cicerone can give you an edge in the interview. It demonstrates your dedication and knowledge of the craft.

How can I stay updated on the latest in the beer world?

Join beer clubs, attend craft beer events, and follow beer blogs or magazines. Continual learning is key in the ever-evolving world of beer.



You’ve got the inside scoop on beertender interview questions, the role’s nuances, and even the outfit. You’re ready to make an impression.

But here’s the essence: Don’t Stop Improving.

The realm of beers is ever-evolving. New brews, techniques, and pairings emerge all the time. Dive deep into that universe. Once you’ve got a handle on stouts, explore IPAs. Once you’re an IPA pro, discover the magic of sours.

Remember, beertending isn’t just a job – it’s a journey in flavors, experiences, and continuous learning. Whether you’re serving at a local pub or a renowned brewery, the thirst for knowledge should never wane.

So, raise your glass. Here’s to nailing that interview and to your ever-brewing success in the world of beertending. Cheers! ????

22 On The Border Interview Questions (With Winning Answers)

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