You’ve finally landed that coveted interview for a role at Bojangles. You know how much this opportunity means to you – a chance to advance your career and take on more responsibility at a company you’ve always admired. However, you also feel nervous about the interview and unsure of what to expect. What kinds of questions will they ask? How can you make the best possible impression?
This blog post is your secret resource to feel 100% ready and confident walking into that interview. We’ve compiled the most frequently asked interview questions at Bojangles and provided examples of outstanding answers to each one. With these in hand, you’ll demonstrate your relevant experience, passion for the work, and ability to exceed expectations. Using this post, you’ll show up fully prepared to share why you’re the best candidate for the role.
Landing this position would be a dream come true, and that dream is within your reach. Let this blog post be your guide to prepare thoroughly and shine in your upcoming interview. Read on to unlock the inside scoop to Bojangles’ interview process and your key to career success.
Bojangles Company Information
Want to show Bojangles you’re the kind of person who goes the extra mile to understand their business?
The following facts about the company’s story and key information will give you that edge—read through them and stand out as the well-informed candidate.
|Type||Fast Food Restaurant Chain|
|Date Founded||Oct 22, 1948|
|Founders||Jack Fulk, Richard Thomas|
|Headquarters||Charlotte, North Carolina, United States|
|Menu||Boneless Chicken, Sandwiches, Family Meals, Individual Biscuits, Kid’s Meals, Fixins, Beverages, Sweets|
|Signature Items||Signature Bone-in Chicken Meals, Cajun Chicken Filet Biscuit, Legendary Iced Tea|
|Number of Locations||800|
|Core Values||Serving High-Quality Food, Community Involvement, Charitable Giving|
|Competitors||Popeyes, KFC, Chick-Fil-A, Zaxby’s, Cane’s, Church’s, Hardee’s|
- Bojangles’ proudly calls the South its home, with its roots in Charlotte, North Carolina, where the first location opened in 1977.
- It’s fascinating to learn that Jack Fulk, the co-founder of Bojangles’, began his journey in the fast-food business as a Hardee’s franchisee. His passion and commitment to creating the perfect biscuit recipe ultimately led him to partner with Richard Thomas and create the Bojangles’ empire we know and love today.
- Bojangles may not be reinventing the wheel, but their delicious menu of fried chicken, biscuits, and mouthwatering sides such as mashed potatoes, dirty rice, Cajun pinto beans, and mac and cheese keeps fans coming back for more. Even though their offerings are similar to those at KFC and Popeye’s, Bojangles sets itself apart with its dedication to quality.
- Their chicken is always fresh, never frozen, and marinated for a full 12 hours before being hand-breaded and deep-fried to crispy, juicy perfection.
- Every Bojangles location boasts a full-time biscuit connoisseur, responsible for creating these heavenly treats. These devoted bakers undergo rigorous training and even sign contracts to protect the top-secret Bojangle’s recipe. The biscuit-making process is an intricate dance of 48 separate steps, ensuring that each one is crafted to perfection.
- While other fast-food joints might simply heat up frozen biscuit disks, Bojangles is committed to providing with the best experience possible by making their biscuits from scratch every 20 minutes.
- Bojangles fans are so passionate that when the Washington Post rated their biscuits near the bottom of a fast food taste test, North Carolina Senator Thom Tillis jumped to their defense, questioning the taste testers’ abilities.
- Although Bojangles is typically a Southern fast-food chain, they once ventured into the Big Apple in 1982. Despite not being the typical New Yorker fare, the restaurant received a warm welcome. Unfortunately, the Manhattan location closed in 2007.
- In today’s fast-paced world, you might appreciate the convenience of grabbing a delicious meal on-the-go. Bojangles has been catering to this need, with 80% of its revenue coming from take-out and drive-thru customers.
- The Cheddar Bo, a fan-favorite, wasn’t initially a permanent menu item. After an online uproar and a Change.org petition, Bojangles’ listened to their loyal customers and made this cheesy biscuit a permanent fixture on the menu.
Bojangles Mission Statement
To win the hearts of our customers by delivering quality and service all day, every day.
Bojangles Interview Questions
Can you provide a brief overview of your personal and professional background and how it relates to the position at Bojangles?
This is a common opening question asked in Bojangles interviews aimed at getting to know you and understanding your relevant experience and qualifications. The interviewer wants to see if your background will translate well into this role and the day-to-day requirements of the position.
To answer this effectively, highlight relevant experience and skills from your background that align with the key responsibilities of the role. Mention experience in the restaurant industry (if available), customer service, teamwork, and a strong work ethic. Share 1-2 key experiences showcasing relevant strengths. Discuss how these strengths will benefit you in the Bojangles role and help you achieve department and company goals. Keep your answer brief and high-level, around 2 minutes when speaking, while emphasizing why you’re a great fit.
Here’s an example:
Why do you want to work for Bojangles?
This is a common interview question used to assess your motivation and fit for the role and company. The interviewer wants to see your genuine interest in the position and Bojangles as a brand.
To ace this question:
- Explain why Bojangles appeals to you, such as their values or mission if relevant to your goals. Prove you’ve researched the company thoroughly.
- Highlight relevant skills and experience that would benefit the role and company. Explain how you can contribute to their work.
- Express passion for the job responsibilities and desire to grow your career with the company long-term.
Here’s an example answer:
The Bojangles interview question about your personal weaknesses is designed to assess two key qualities: self-awareness and a growth mindset.
By asking you to identify a genuine weakness and explain how you are working to improve it, the interviewer wants to see that you can recognize your own areas for development and are taking proactive steps to strengthen them.
To craft an effective answer:
- Choose a minor weakness that won’t disqualify you: Select something like being a perfectionist, rather than a major shortcoming. Focus on a weakness that can be reframed as a positive, like being extremely detail-oriented.
- Explain the impact: Briefly explain how your weakness affects your work. For the perfectionism example, you might say it can lead you to spend excessive time polishing details, sometimes resulting in minor delays. Be authentic but keep your answer brief.
- Highlight your solution: The most important part is conveying the specific actions you are taking to address the weakness. Using the perfectionism example, you might say you have been setting stricter deadlines for yourself and soliciting feedback sooner to avoid over-polishing. Show that you are taking practical steps to improve.
- Maintain a positive tone: Your answer should demonstrate a growth-oriented mindset by staying optimistic about your ability to improve.
Here’s an example of how to tie it all together:
This question seems straightforward but is actually a clever way for the interviewer to assess several of your qualities. Under the guise of a simple personal preference query lies an assessment of your product knowledge, analytical skills, and communication abilities.
To show you comprehend Bojangles’ offerings, select an item you genuinely like and can speak to with specific examples. Explain why you find that item appealing, mentioning ingredients, flavors, textures, or other qualities that resonate with you. Tie in a personal context to bring your answer to life and show your passion.
Articulate your thoughts coherently using descriptive language to demonstrate your ability to analyze attributes of the food and connect them to your preferences. Express yourself persuasively to convey strong communication skills.
With an authentic, passionate answer showcasing intimate knowledge of the brand and menu, you will prove yourself an invaluable candidate for the role.
If you saw a coworker doing something incorrectly or against procedure, how would you handle that situation?
Interviewers ask questions like this to assess several qualities: your accountability, communication skills, and problem-solving skills.
A strong answer would convey that you would not ignore the violation but would handle it appropriately. Explain that you would speak to your coworker privately and directly about what you witnessed and why the action was against procedures. Emphasize that you would then work together to determine the correct procedures and find a solution to ensure compliance going forward. This shows your ability to have difficult conversations sensitively, build cooperation, and achieve resolution.
Here is an example answer:
How soon would you be available to begin working at Bojangles?
The Bojangles interview question about your availability to start is seeking to determine how soon you can begin the job and whether you have your affairs in order. The interviewer wants to hire someone responsible who can start promptly without issues.
To answer, be honest but brief. Explain you have handled any necessary logistics to start within a reasonable timeframe, such as:
This conveys availability, acknowledges industry context, and requests prompt training while showing flexibility.
Can you provide an example of when you received constructive criticism and how you responded to it?
This Bojangles interview question about constructive criticism is seeking to assess your self-awareness and growth mindset. By asking for a specific example of feedback you received and how you responded, the interviewer wants to see that you can accept constructive criticism and use it to improve.
To answer efficiently, first acknowledge that receiving criticism can be difficult, but that you view it as an opportunity to learn and grow. Then, discuss a time you received constructive feedback, explain how you understood the feedback and what you learned from it, and share the actions you took to address the feedback. Be open and honest, but stay positive. Show that you can reflect on your weaknesses and are committed to continuous improvement.
For instance, you could say:
How would you describe your interpersonal skills, and how do they contribute to your ability to work effectively with others?
This interview question about your interpersonal skills probes how well you work with others. As a fast-paced restaurant, Bojangles values teamwork and communication, so the interviewer wants to ensure you have the interpersonal skills necessary to work harmoniously with colleagues and customers.
To answer, first list key interpersonal skills you have, such as active listening, resolving conflicts, and a positive attitude. Then, explain how these skills would benefit the restaurant.
For instance, say you’re an active listener, so you understand colleagues’ needs. You’re positive, so you improve team morale and customer experience. You resolve conflicts by openly communicating to solve issues respectfully. By linking your skills to work benefits, you show self-awareness and passion for great customer service.
For example, you might say:
What are your top strengths and how do you think they will benefit Bojangles?
This interview question is asking you to demonstrate self-awareness of your key skills and how they would be valuable for the role and company. The interviewer wants to understand your strengths and how you can utilize them to meet Bojangles’ needs.
Some key strengths Bojangles may be looking for include:
- Strong communication skills to assist customers and work with team members
- Adaptability to quickly learn new roles and responsibilities
- Ability to thrive in a fast-paced, high-volume environment while delivering great customer service
- Hard work ethic and motivation to go above and beyond
To adequately respond to this question, discuss 2-3 of your most relevant strengths and provide specific examples of how you have demonstrated them in your career. Explain why these strengths would be useful for the responsibilities of the Bojangles role and for achieving the company’s goals.
For instance, you might say:
In a high-pressure situation, what strategies do you use to remain calm and maintain your efficiency?
As a fast-paced restaurant environment, working at Bojangles will undoubtedly involve high-pressure situations where remaining calm and efficient is crucial.
This interview question is assessing your ability to handle stress and think clearly under pressure. The interviewer wants to hire someone who can keep a level head when things get chaotic, not fold under pressure. To convey you are that person, discuss strategies you rely on to avoid panicking and maintain efficiency, applying them to typical high-pressure scenarios in a fast-food environment.
For example, you could say:
What does excellent customer service mean to you, and how do you plan on providing it to our customers?
The interview question about excellent customer service and how you would provide it is an opportunity to demonstrate your passion for service and lay out your approach. The interviewer wants to see that you have the right mindset and skills to serve customers exceptionally.
To answer, first express your strong belief that customers are top priority. Explain you aim to make each customer feel valued, heard, and satisfied. Then, describe specific strategies: promptly greeting, introducing yourself, attentively accommodating needs, taking ownership of issues, and thanking customers. Note you would work with colleagues as a team to provide quick, friendly service with positivity.
Are you open to learning new skills, such as biscuit making and cooking?
The Bojangles interview question about learning biscuit making and cooking skills is assessing your ability and willingness to learn practical skills essential for the role.
To convey you are a strong candidate, demonstrate a genuine growth mindset and motivation to acquire the knowledge and experience required for the job.
Explain that you embrace opportunities to learn hands-on skills through practice and patience. Highlight relevant experience learning technical or physical skills. Express strong interest in gaining expertise in Bojangles’ recipes and cooking techniques.
For example, you could say:
The interviewer is asking this question to assess your views on food quality and customer service. Bojangles prides itself on making fresh food daily without microwaves, so the interviewer wants to ensure you will uphold these values and understand the importance of high food standards and good service.
To answer, express strong support for preparing food fresh and your commitment to quality and service.
For example, you might say something like:
Highlighting your alignment with company values and priorities is key. Mentioning your own perspectives as a customer who cares about quality shows you “get it.” With this answer, you convey you would be a great culture fit who understands what is important to the company and its guests.
What do you know about the Bojangles brand, and why do you think our food is popular in the Southeast U.S.?
The interviewer is asking this question to gauge your knowledge of Bojangles and why their brand resonates with customers.
When addressing this question, focus on three key points:
- Bojangles is known for signature menu items like fried chicken and biscuits. Mentioning their popular food shows you understand what they offer.
- Bojangles has a strong presence across the Southeast U.S., especially in the Carolinas. Discussing their prominence in this region demonstrates your awareness of their business and customer base.
- Bojangles is expanding quickly, opening many new locations annually. Highlighting their growth plans reflects your research into their strategy and goals.
Weaving in these points, here is an example answer:
Are you comfortable handling cash and processing transactions accurately and efficiently?
The Bojangles interview question about handling cash and processing transactions is evaluating if you have the necessary skills and composure to be responsible for critical money-handling tasks.
The interviewer wants to see that you would be diligent, attentive to detail, and able to stay calm under pressure while handling many transactions at once.
To convey you are a strong fit, highlight any relevant experience you have and the applicable skills you would bring, such as solid math skills, patience, and grace under pressure.
For example, you could say:
What are your long-term career goals, and how do you see your experience at Bojangles contributing to those goals?
The interviewer wants to understand your career aspirations and how this role at Bojangles would advance you toward them. They are assessing if you have a clear vision for your future and specific goals, as well as whether Bojangles would be instrumental in helping you achieve those goals.
To answer satisfactorily, first share your key career goals, such as becoming a general manager or franchise owner in 3-5 years. Then, explain how the skills and experience from this Bojangles role would be applicable to reaching those goals.
For instance, you could say leading a team and managing operations would prepare you to be a general manager, or learning to drive sales and profitability would prepare you for franchise ownership.
Give a genuine example that aligns with your background and goals, such as:
How would you handle working at a fast pace and interacting with a high volume of customers? Do you work well under pressure while remaining positive?
The interviewer asks this question to assess if you can handle the fast pace and high volume of customers that come with this role. They want to know if you will stay calm under pressure, work efficiently, and provide great service with a positive attitude.
To answer well, first acknowledge the demands of the job and confirm you can handle them. Then, highlight relevant skills and experience that will enable your success. Mention time management to prioritize demands, composure to stay solution-focused in stress, communication to serve customers kindly, and teamwork to collaborate effectively. Finally, express genuine passion for delivering excellent customer service.
If hired, you’ll be working as part of a team to serve customers. Can you give an example of collaborating with others to achieve a goal?
The interviewer is asking about your ability to work with others to accomplish shared goals. Teamwork is essential in a fast-paced restaurant environment where great customer service depends on staff seamlessly collaborating.
When answering this interview question, first acknowledge teamwork’s importance. Then, give an example showing how you collaborated with others to achieve an objective.
By recognizing teamwork’s significance and giving a specific, relatable example demonstrating how you collaborated with others toward an objective, you can effectively answer this interview question.
What’s your approach to resolving problems and leaving customers satisfied?
The Bojangles interview question about resolving customer problems is assessing your customer service skills and approach. The interviewer wants to see that you have the ability to handle difficult situations and leave customers happy.
To answer effectively, first acknowledge the importance of solving issues and delivering a great experience. Highlight any relevant experience you have dealing with upset customers or addressing problems. Then, outline the steps you would take.
For example, you might say:
Focusing on listening, accountability, solving problems, and communication shows the customer service skills and mindset that Bojangles is looking for.
Can you give me an example of a time you anticipated a need at work or noticed an opportunity for improvement, then took it upon yourself to address it?
The interview question about anticipating needs and taking initiative is asking you to show that you notice problems and inefficiencies, then take action to resolve them without being told to do so. The interviewer wants to hire someone who is observant, proactive, and able to solve problems.
To answer this effectively, first acknowledge the skills being assessed. Then share an example that demonstrates these skills.
Be authentic and highlight what specifically you noticed, how you came up with a solution, and the positive results or feedback you received. With a concrete example and confident delivery, you can show the interviewer you have the initiative and drive to anticipate and address needs or opportunities in a fast-paced work environment like Bojangles.
Attention to detail is important in food service. How meticulous are you in following procedures and ensuring high quality?
The interview question about attention to detail seeks to determine how stringent and process-focused you are. The interviewer wants to hire someone who will carefully follow Bojangles’ procedures to the letter to ensure high quality and consistent service.
To answer effectively, highlight how you are diligent about following protocols properly without cutting corners. Discuss relevant experience demonstrating your strong ability to follow steps accurately and meet strict standards. Explain that you understand how vital carefully following food safety procedures is in the restaurant industry to avoid mistakes or illness. Express your genuine commitment to delivering an exceptional product and service.
For example, you could say:
By stressing your meticulous nature, prioritizing quality, and applicable experience, you can convey your suitability to meet Bojangles’ rigorous requirements.
Are you passionate about serving high-quality food and providing excellent customer service? How would your passion for service show through in this role?
The interviewer wants to know if you have the passion and drive to deliver an unbeatable customer experience and delicious food, core to Bojangles’ mission.
This question is your opportunity to show how customer service excellence and high-quality food are personal priorities of yours, not just job responsibilities.
To ace this question, first express genuine enthusiasm for serving customers and pride in preparing food to exacting standards. Then, draw on relevant experience to illustrate your passion in action…
The interviewer’s question about recommending a menu item is a prime opportunity to show how you would handle a common customer interaction and embody the company’s values. Rather than being caught off guard, prepare to address what the interviewer wants to assess with your answer and ways to effectively convey your qualifications.
When answering, first acknowledge the customer’s request and express appreciation for their interest in your recommendation. Then, mention a few menu items you are familiar with and can vouch for, citing specific attributes like fresh ingredients or flavor profiles that you think the customer would enjoy based on their preferences. Explain why you’re recommending the items and emphasize the quality and taste. Close by thanking the customer for their business and offering to provide any other assistance.
Here’s an example:
Do you have a reliable means of transportation to ensure punctuality and consistent attendance at work?
The Bojangles interview question about reliable transportation is assessing your ability to arrive to work on schedule every day. As a restaurant, rigid punctuality, and consistent attendance are crucial to opening on time and serving customers. By asking this question, the interviewer wants to determine if you will be a dependable hire who can meet the strict attendance needs of the role.
To convey your reliability, be transparent about your transportation situation but highlight any backups in place for unpredictable issues. Emphasize your strong attendance record and punctuality in previous jobs or schooling. Explain you understand the critical importance of timely and regular attendance for a restaurant and are committed to being present for all shifts.
If driving, note your well-maintained vehicle and buffer time allowed for unexpected delays. If using public transit, explain your route timing should enable substantial extra time as a precaution.
By giving a thoughtful, structured response outlining your reliability and punctuality, you demonstrate to the interviewer you would be a dependable hire who understands and is devoted to the strict attendance requirements of the role.
Can you discuss your availability, including preferred days and hours, to work at Bojangles?
The interviewer is asking about your availability to determine if you would be a good fit for the schedule and staffing needs of the restaurant. As a fast food restaurant, Bojangles likely has early morning, late evening, weekend, and holiday shifts. The interviewer wants to ensure you would be available during these necessary times.
When answering, be honest but also convey flexibility. Mention any constraints but focus on the times you are available.
For example, you could say:
Questions to Ask the Interviewer in Bojangles Interview
Picture this: you’re sitting in a Bojangles interview, feeling confident in your responses so far, when suddenly, the interviewer asks, “Do you have any questions for me?”
This question may seem like a formality, but it is actually one of the most important parts of the interview. We have seen countless candidates stumble with this question and miss a valuable opportunity. Asking insightful and thoughtful questions shows your passion for the role and company, as well as your preparation as a candidate.
To help you leave a lasting impression and come across as a well-prepared candidate, here is a curated list of questions you can ask during your interview.
- What does a typical career progression look like for a team member at Bojangles, and what opportunities are available for growth and advancement within the company?
- How does Bojangles maintain the quality and consistency of its food across all locations, especially with regards to the made-from-scratch menu items?
- Can you share more about the company culture at Bojangles and how it contributes to employee satisfaction and motivation?
- What does a typical day look like for someone in this position?
- What kind of training and support does Bojangles offer to new employees to ensure their success in learning new skills, such as biscuit-making and cooking?
- What are the most significant challenges this role might face, and how can I prepare for them?
- How does Bojangles keep up with the changing trends in the food-service industry, and what strategies are in place to continue differentiating itself from competitors?
- Are there any initiatives or programs in place for team members to give back to the community or support local causes?
- What are the key performance indicators you use to measure success in this role?
- Can you provide examples of successful employees who have moved up within the company, and what qualities or skills made them stand out?
- How does Bojangles prioritize sustainability and environmental responsibility in its operations?
- What do you personally enjoy most about working for Bojangles, and what keeps you motivated in your role?
- Can you share any recent accomplishments or milestones that the company is particularly proud of?
- What are some of the most important qualities you look for in a team member to ensure they contribute positively to the Bojangles experience for customers?
- What are the next steps in the interview process, and when can I expect to hear from you?
- Is there anything else you think I should know about Bojangles, this position, or the team I would be joining?
Bojangles Hiring Process
The hiring process can certainly feel nerve-wracking and unfamiliar, but with some insight and preparation, you can feel empowered and ready to leave a stellar first impression.
Let’s break down the hiring process for Bojangles to help you feel prepared and confident.
- Application: Start by submitting your application online or in person. Make sure to tailor your resume and cover letter to the specific position you’re applying for at Bojangles.
- Phone Screening: If your application catches the hiring team’s attention, you’ll move on to a phone screening. This step is essential for both crew members and management candidates. Be prepared to answer questions about your experience and why you’re interested in the position.
- In-Person Interview: For crew members, you’ll be invited via email to an in-person interview with the General Manager (GM) of the location you applied to work at. Management candidates, on the other hand, will be invited to a Zoom meeting with the Operations team for a first interview. Remember, these interviews are casual and serve as an opportunity for both you and the team to get to know each other, assess fit, and ensure you are on the same page about goals and expectations.
- Background Check: Once you’ve completed the interview process, you’ll undergo a background check. This step is necessary to ensure the safety and integrity of the workplace.
The entire process, from application to offer, typically takes between a few days to a few weeks, depending on the position. The key is to remain patient and professional throughout.
Bojangles Interview Tips
With the right mindset and preparation, you can feel fully ready to share your talents with the Bojangles team. Believe in yourself and go in there ready to shine!
What to Wear to Bojangles Interview
You’ve landed the interview, and now it’s time to ensure you make the best first impression. The key to job interview attire is to match expectations: observe and replicate the style of those already in the role and company.
The dress code at Bojangles is a company uniform comprising black work pants, non-slip shoes, a Bojangles work shirt with a name tag, Bojangles vizor or hat, socks, and a black belt.
While you do not need to wear the exact uniform, choosing attire in similar styles and colors shows that you understand their culture and are a good culture fit.
For entry-level roles like Cashier, Team Member, Cook, or Drive-thru positions, wear casual or business casual options such as nice jeans or khakis, a fitted blouse or button-down shirt, and closed-toe shoes with a modest heel or flats. Avoid overly casual clothes like sweatpants, t-shirts, shorts, or sneakers.
For mid-level management roles such as Shift Manager or Restaurant Manager, elevate your look to business casual with slacks or a knee-length skirt, a blouse or blazer, and dress shoes. This demonstrates your professionalism and experience.
For corporate positions at the office, wear business formal attire such as a suit and tie or a pencil skirt and blouse. This shows you are able to present yourself in a polished, executive-level way.
By knowing the typical dress code and dressing one level up, you can show your enthusiasm and preparation as an interview candidate. Feel confident that you are putting your best foot forward and ready to share why you are the ideal candidate for the role.
Now that you have insights into Bojangles’ top interview questions and recommendations for stellar responses, you can feel ready to ace your upcoming interview.
While it’s great to feel prepared and optimistic about your Bojangles interview, it’s important to keep in mind that opportunities abound in the fast-food industry. Don’t limit yourself by stopping your job search after just one interview. Continue to send out applications and explore other companies with similar offerings, such as Chick-fil-A, Popeyes, Zaxby’s, Church’s Chicken, and KFC.
We understand that preparing for interviews can feel tiresome, but remember that each application you submit and conversation you have brings you one step closer to the right opportunity. Believe in yourself and stay determined—the perfect job for you is out there, and being thoroughly ready plus maintaining momentum will help you land it. Now, go get ’em!