You’ve landed an interview with Jersey Mike’s – congratulations! Now the nerves start to set in as you wonder, “What questions will they ask me?”, “What if I don’t know the answer?” We’ve been there before, agonizing over how to make the best impression and secure the job offer. The good news is, we’re here to help. In this post, we’re providing you a list of the most frequently asked Jersey Mike’s interview questions along with suggested answers to help you ace the interview.
You’ve worked hard to get to this point, now is the time to prepare. While some people think “winging it” in an interview shows confidence, it often backfires. Employers can tell if you haven’t prepared, and it leaves a bad impression. Preparation is the key to interview success. When you’ve studied the questions and crafted your answers, you’ll walk into that interview feeling focused and ready to share how you’re the perfect fit.
This blog post is your guide to preparing thoroughly for your Jersey Mike’s interview. Follow these tips and suggestions and you’ll be well on your way to starting your exciting new job. You deserve this opportunity, now go get it! Keep reading to see the top interview questions and ideal answers to land your Jersey Mike’s job. We wish you the absolute best of luck!
Jersey Mike’s Company Information
Familiarizing yourself with Jersey Mike’s key facts will equip you for your interview. Review the following information to build a foundation that will enable you to confidently answer any questions testing your research or company knowledge.
|Trade Name||Jersey Mike’s|
|Type||Fast Casual Restaurant Chain|
|Headquarters||Manasquan, New Jersey, United States|
|Menu||Cold Subs, Hot Subs, Sides, Drinks, Desserts|
|Signature Items||The Number Four, Buffalo Chicken Cheese Steak, The Original Italian|
|Core Values||Respect, Integrity, Fun, Self-Motivation, Teamwork, Compassion|
|Competitors||Firehouse Subs, Jimmy John’s, Subway, Potbelly, Capriotti’s|
- Humble Beginnings: Jersey Mike’s began as a local sub shop named Mike’s Subs in 1956, attracting vacationers in Point Pleasant, New Jersey with their distinctive submarine sandwiches.
- A Teenage CEO: In 1971, 17-year-old high school student Peter Cancro, who had been working at Mike’s Subs, took the bold step of buying the business. Today, Cancro is the CEO of over 2,000 locations across the country.
- A Unique Philosophy: “A Sub Above” – this is the mantra of Jersey Mike’s, signaling their commitment to quality ingredients, handcrafted preparation, and customer satisfaction. From slicing meats and cheeses in front of customers to baking their bread in-store daily, Jersey Mike’s makes every effort to rise above the ordinary.
- Signature Flavor: “The Juice,” a unique blend of olive oil and red wine vinegar, adds a special kick to their subs, showcasing Jersey Mike’s dedication to creating distinct and memorable flavors.
- A Menu for All: Whether you fancy The Original Italian, The Super Sub, The Veggie, or a good old BLT, Jersey Mike’s offers a wide array of sandwiches to satisfy diverse tastes.
- Secret Menu: Besides the regular menu, Jersey Mike’s has a secret menu offering unique subs like the “99”, the “11”, the “1”, the “Chicka-Fila-Roni”, and the Cancro Special.
- Healthy Food Choices: Ranked among the top 10 healthiest fast-food restaurants in America, Jersey Mike’s offers a variety of diet-friendly and fresh options, including the sub-in-a-tub for low-carb dieters and gluten-free bread.
- Rewarding Loyalty: Through their Shore Points® program, Jersey Mike’s rewards loyal customers with points that can be exchanged for free subs. They also offer birthday rewards and a personalized ordering experience.
- Diverse Franchise Owners: Jersey Mike’s franchise owners come from all walks of life, including former employees, customers, Fortune 500 execs, and professional athletes.
- Bouncing Back from Adversity: The 1990s recession nearly crippled Jersey Mike’s, but the company bounced back from layoffs and financial hardships to reclaim its position as a leading sub chain.
- Growing Success: Jersey Mike’s now enjoys $1 billion in annual sales and has 1,400 outlets in 45 states. It has been awarded the fastest-growing franchise concept in America for four consecutive years as of 2018.
- Charitable Initiatives: Jersey Mike’s lives their “culture of giving” by partnering with a local charity for every new store they open. They have raised over $88 million since 2011, supporting various causes from honoring veterans to assisting communities affected by natural disasters.
- Sports Partnerships: The company partnered with the New York Yankees in 2015, establishing Jersey Mike’s as the Official Sub Sandwich Shop of the Yankees. They also sponsor various sports organizations and e-sports video game competitions.
- Celebrity Endorsement: Pop icon Jennifer Lopez has indirectly helped boost Jersey Mike’s popularity by featuring one of their subs in her music video “Dinero,” which has amassed over 110 million views.
- Controversy: Jersey Mike’s faced a controversy in 2018 when a pregnant employee was allegedly fired. The situation was addressed with the resignation of the manager involved, an offer to reinstate the employee, and a public apology.
- The Future is Bright: Despite a competitive fast-food market, Jersey Mike’s continues to rise, expanding to new locations regularly, with an unwavering commitment to quality and customer service.
Jersey Mike’s Mission Statement
Giving…making a difference in someone’s life.
Jersey Mike’s Interview Questions
Can you tell me about yourself and your prior experiences?
As a candidate, this is one of the first questions the interviewer will ask you. They want to get a sense of who you are and why you’re the perfect fit for Jersey Mike’s.
This is your chance to make a great first impression, so prepare ahead of time. We recommend focusing on your relevant experience, strengths, and career goals.
You might say something like:
Why do you want to work for Jersey Mike’s?
Now it’s time to nail the question they’re sure to ask.
As seasoned hiring managers, we know exactly what they want to hear. They’re looking for people with vision, passion, and an authentic connection to their brand.
We recommend doing your research ahead of time so you can speak knowledgeably about why you’re excited to join the Jersey Mike’s family. Mention the company’s values of delivering superior products and heartfelt service, growth opportunities, or a desire to build a long-term career. Share how you appreciate their community involvement and commitment to giving back.
When that question comes up, look the interviewer in the eye and say something like:
Can you describe yourself in three words?
The hiring manager is trying to get a quick read on your personality and see if you’re a natural fit for their team. The secret is: be authentic but strategic. Choose words that capture your upbeat, customer-focused spirit. Something like “friendly, hardworking, positive” would be ideal.
When this question comes up, flash a smile, make eye contact, and deliver your memorable three words with confidence.
For instance, tell them:
With a winning combo of enthusiasm, dedication, and charm, they’ll be won over quicker than you can say “sub on the run”.
Here at Jersey Mike’s, showing up on time with energy and commitment is crucial. Do you think you have what it takes to do that?
When the hiring manager asks this question, they’re testing your drive and dedication. They want to know that you’ll hustle in the door each shift, ready to hit the ground running.
Why? Because in this industry, timeliness is key. A few minutes late could throw off everyone’s groove and disappoint hangry customers.
You know what they say – to succeed in life you need passion and persistence. Well, fast food moves fast, so you’ll need double the passion and triple the persistence to thrive at Jersey Mike’s.
Tell the interviewer something like this:
How open is your schedule to work varying shifts on weekdays, weekends, and holidays?
This question aims to determine how flexible you are with your work schedule. Jersey Mike’s operates every day of the week, so they need team members who are available to work varying shifts, including nights, weekends, and holidays.
When the interviewer asks about your schedule, they want to see that you understand what you’re signing up for – early mornings, late nights, weekends, and even holidays and that you have no major scheduling restrictions.
But don’t sweat it! If you’re hungry for the job, now’s the time to say so.
We know the demands of the job aren’t for everyone. But for the right candidate, like you, a flexible schedule and enthusiasm for customer service should come naturally.
What techniques would you use to achieve the perfect balance of mayonnaise and oil for each and every sub?
As a candidate preparing for your Jersey Mike’s interview, you want to be ready to answer questions that assess your ability to perform essential job functions. This is one such question the interviewer is likely to ask.
The interviewer wants to see that you understand how crucial it is to follow recipes to a T when crafting their famous subs.
Explain that you would carefully measure and record the exact amounts of mayonnaise and oil used for the first sub to determine the ideal ratio that achieves the perfect balance of flavors. Discuss how you would then use that precise ratio as a guide for preparing all subsequent subs to ensure consistency.
Here’s how you could knock this question out of the park:
The fast-paced environment of a busy sub shop can be demanding. How do you remain positive and solution-focused when under pressure?
We, as seasoned hiring managers, have to warn you to be ready for the “pressure” question.
Jersey Mike’s wants employees who thrive in a fast-paced, demanding environment. Showing that you can keep a level head and focus on solutions will make you a top candidate.
Now, when the interviewer asks how you handle pressure, don’t just say “I work well under pressure.” Show them. Paint a picture of how positivity and solution-focus are second nature to you.
Take a deep breath, flash that winning smile, and say:
Discuss a time you were part of a cohesive team in a dynamic, quick-paced setting. How did you contribute to its success?
We get it, talking about teamwork under pressure can be intimidating. But don’t sweat it – we’ve got you covered with our insider tips.
The interviewer wants to see that you work well under pressure as part of a team. They’re assessing your ability to collaborate, communicate effectively, and stay focused on the task at hand.
Our advice? Show them you’re a team player by describing a past role where you collaborated with coworkers to achieve a goal against the clock. Did you have a system to communicate on the fly? Divide and conquer when things got chaotic? Share that! Paint a vivid picture of how you operated as a well-oiled machine.
For example, tell them:
See? With the right story, you’ll show the interviewer why you’re perfect for Jersey Mike’s fast-paced, team-centered culture.
How would you describe your ability to engage and connect with our valued customers?
The interviewer wants to see that you live and breathe customer service.
Show them how much you care about building relationships and making people smile. Share stories of how you learned customers’ names, favorite sandwiches, and went the extra mile to brighten their day. Talk about any customer service training you have and how pumped you are to put it into practice.
As you walk into your interview, think to yourself, “I’ve totally got this!” You do, and here’s why: You have the passion, the drive, and the right mindset for this role. All that’s left to do is convey that confidently. You could say something like:
See what we did there? Speak genuinely but persuasively. Share relatable stories. Most importantly, let your passion shine through!
Can you tell us about your hobbies and what you do for fun outside of work?
The “hobbies question” may seem like a softball, but it’s your chance to wow the interviewer with how your fun-loving spirit is a perfect fit for Jersey Mike’s.
We know the interviewer wants someone who can bring enthusiasm and balance to the job, so show them the dynamic, interesting person they’re looking for.
When they ask about your hobbies, lean in with a smile and say, “I’m so glad you asked!” Share 2-3 passions that ignite your energy and curiosity.
For example, you might say:
Highlight hobbies that showcase your vigor for life and ability to bring that vitality into your work. Help the interviewer visualize how your zest will spread to coworkers and customers.
In your opinion, what is your greatest strength that you could contribute to our team?
The hiring manager wants to know what killer skill or trait you have that will add serious value to their team. They want to hire candidates that are self-aware of their strengths and able to communicate them effectively.
Show them how self-aware and confident you are by picking one stand-out strength and sharing a real example of it in action.
Choose one of your biggest strengths – maybe it’s your ability to connect with people, your positivity, or your insane multi-tasking skills.
For this example, we’ll go with knack for customer experience:
What would you say is your biggest weakness?
That dreaded “biggest weakness” question doesn’t have to be so dreadful after all.
When the hiring manager asks you to reveal a weakness, don’t panic. Take a breath and remember, they’re really trying to see how self-aware you are, and how you rise to challenges. So be honest, but also show them how you’re working to improve.
Our insider tip: pick something minor that won’t make or break the job. And be authentic – the interviewer will appreciate your genuine self-reflection!
See how a little warmth and understanding can go a long way? Share a story like this, and the hiring manager will see you have what it takes to not just satisfy customers, but turn them into raving fans.
Do you thrive on engaging with people throughout the day in a fun and meaningful way?
This is a common question for customer service roles, and the interviewer wants to gauge if you have the enthusiasm and people skills needed for this fast-paced environment.
What they're really asking is: do you have the personality and passion for customer service to keep their customers happy?
When this question comes up, look the interviewer in the eye and say:
This answer shows you're a "people person" who thrives on constant customer interaction. Use examples of how you made personal connections and provided amazing service in past roles. Share why mingling and making customers' days is rewarding for you. Let your vibrant personality shine through!
Have you had exposure to food service or making subs before? Are subs something you yourself frequently enjoy?
When the hiring manager asks if you have experience with food service or making subs, this is your chance to win them over. Don't sweat it if you're not a seasoned sub slinger - what matters most is your attitude.
To start, be honest but keep things positive. While experience is preferred, a great attitude and willingness to learn are most important. Focus on any experience you do have, and express your desire to gain more skills.
The interviewer wants to know that you're thrilled about the idea of crafting epic subs. Show them your passion! Say something like:
What does providing an exceptional experience for every customer mean to you?
Providing amazing customer experiences is the heartbeat of Jersey Mike's. When the interviewer asks you this question, they want to see you get it - that customer happiness is everything.
The key is to make it personal. Forget about policies and procedures for a second. An exceptional experience means connecting with each and every customer on a human level.
When the hiring manager asks you this, they want to see that you're familiar with the menu and have given some thought as to what you enjoy. They're also looking for enthusiasm and passion for the brand.
To ace this question, do your homework and scope out the menu to find a sub you genuinely love.
Speak passionately about why that sub makes your taste buds do a happy dance. Highlight mouthwatering flavors and aromas, and convey how Jersey Mike's dedication to quality and freshness creates an unparalleled sub experience. Share vivid sensory descriptions to help the interviewer imagine experiencing that first bite right along with you.
The hiring manager wants to see you light up when talking about the food.
If it were us, we'd go with something like this:
Where do you see yourself in 5 years? How will working at Jersey Mike's help propel your growth?
This question is your chance to wow the interviewer with your ambition and enthusiasm for growth at Jersey Mike's. We recommend being authentic while also highlighting opportunities for advancement within the company.
Picture this: In 5 years, you're running the show as an assistant manager or even general manager at your local Jersey Mike's. Sounds pretty sweet, right? With the right mindset, this can totally be your reality.
There are lots of candidates, so what makes you the standout choice for this opportunity?
As a candidate for an opportunity at Jersey Mike's, the interview question should not catch you off guard. The interviewer is trying to determine what makes you uniquely qualified for this role.
We're here to prep you to nail that question with an answer that proves you've got the right stuff.
First, do your research about Jersey Mike's company culture and values. Discuss how your personality and work ethic align well with these. For example, if teamwork and customer service are priorities, share relevant experiences showcasing those strengths. Second, emphasize your relevant experience and accomplishments. Provide a specific example of a time you went above and beyond for a customer or colleague. Your passion and work ethic should shine through.
Most importantly, you need to convey why the chance to work at Jersey Mike's gets you genuinely pumped! An answer like this would make you a standout:
Who is your favorite superhero and what is it about them that inspires you?
The hiring manager is going to ask about your favorite superhero to get a sense of what motivates and inspires you. This is your chance to show them why you're a great fit for the team.
Choose a superhero who represents values like courage under pressure, morality in the face of tough choices, selflessness towards others, or perseverance against all odds. Why? Because those are the qualities Jersey Mike's looks for in their rockstar employees.
For example, you might say:
This conveys your admiration for morally upright characters who make a positive difference. An authentic, well-thought-out answer like this is sure to impress the interviewer and give them insight into your values and motivations.
If you were a sub, what kind would you be and why?
We know the "If you were a sub..." question seems weird, but trust us, the hiring manager isn't actually interested in your favorite hoagie. They want to see what kind of employee you'll be. When they ask this, show them you're an upbeat team player who lives and breathes the Jersey Mike's spirit.
So take a deep breath and think: what sub matches your personality? The Italian, maybe, because you're always making people smile? Or the Chipotle Cheesesteak, since you rise to any challenge? Choose a sub that proves you're the perfect fit.
If selected, how soon could you start working with us?
When the interviewer asks this question, they want to see your excitement about potentially joining their crew. Show them you're ready to dive right in!
Tell them you're available as soon as they need you, just give your current job the standard two weeks. But don't worry about picking an exact start date yet - you don't want to seem pushy.
Just say something like:
Key things to convey: You’re flexible, enthusiastic, and once you get the green light, you’ll hit the ground running! Make eye contact, flash that smile, and show them you’re down for whatever schedule fits their needs.
What do you know about Jersey Mike's?
You want to nail this important question in your Jersey Mike's interview.
The hiring manager wants to see if you've caught the Jersey Mike's bug like the rest of us. Show them your passion for those authentic cheesesteaks and East Coast flavors! As long-time Jersey Mike's fans ourselves, we know enthusiasm for the brand is key.
When the interviewer asks what you know about this neighborhood sub shop, be ready to blow them away.
Tell me about a time you resolved a disagreement with a coworker. What did that experience show you about yourself and what it means to be part of our crew?
The interviewer wants to see that you can work through conflicts in a constructive way and be part of the team.
Focus on how you stayed cool under pressure, open to different perspectives, and fixed on finding a solution that worked for everyone. They are looking for candidates who show maturity, care about their coworkers, and know how to compromise. Think of a specific story that demonstrates these qualities.
For example, you might say:
Describe a time when you were given constructive criticism. How did you handle it and what did you learn from it?
The interviewer is looking to see how you handle challenges and learn from your mistakes. When they ask about a time you received constructive criticism, they want to hear that you're open to feedback and willing to improve. Show them you have a growth mindset.
You've got this. Think of a time when a manager or mentor gave you constructive feedback that stung at first, but ended up helping you level up your skills. Now, put yourself back in that moment. Hear their words echoing in your mind. Feel the initial defensiveness rising up, then take a breath. Remember, they're supporting you - even if it doesn't feel that way yet. Ask clarifying questions. Make a plan to put their advice into action. Notice how much smoother the next rush is because you listened with an open mind.
With that in mind, here is an example of how you could structure your answer:
Questions to Ask the Interviewer in Jersey Mike's Interview
When the interviewer asks if you have any questions, it isn't simply a routine part of the process. Rather, it's a method for them to measure your interest in the role, as well as your capacity to hold a meaningful conversation.
The interviewer wants to see that you've done your research and have thoughtful questions about the work, team, growth opportunities, etc.
When the time comes, don't say you have no questions! That signals a lack of interest and preparation. Instead, come equipped with a list of smart questions that highlight your relevant experience, skills, work ethic, and desire to grow with the company.
For example, you might ask:
- What do you enjoy most about working for Jersey Mike's?
- Could you tell me more about the team I would be working with at Jersey Mike's Subs?
- How does Jersey Mike's Subs promote and maintain its strong sense of community within the workplace?
- I noticed that customer focus and providing an outstanding customer experience is crucial in this role. How does Jersey Mike's measure customer satisfaction?
- Can you share more about the training process that Jersey Mike's provides? What skills will it focus on the most?
- Jersey Mike's seems to put a lot of emphasis on personal growth. Could you tell me about some opportunities for professional development within the company?
- How would you describe the culture at Jersey Mike's Subs?
- How does shift scheduling work here? How flexible is it, and how far in advance would I know my schedule?
- What would success in this role look like in the first 30/60/90 days?
- What qualities do your top employees possess?
- What are some of the challenges of this position?
- What opportunities are there for growth and career progression?
- What is your timeline for the next steps in the interview process?
- How will my performance be evaluated, and how often?
- What is your training and onboarding like for new hires?
By asking thoughtful, open-ended questions like these, you demonstrate your enthusiasm, preparation, and desire to understand the full scope of the role so you can contribute from day one.
Jersey Mike's Hiring Process
So you applied for a job at Jersey Mike's and got a call back for an interview - congratulations! You're probably eager to learn more about what to expect in the hiring process and interview.
Don't worry, we've got you covered.
Here is what you can expect in Jersey Mike's straightforward yet thorough hiring process:
The first step involves submitting your application, either online, in-store or through a website like Indeed.
Then managers review the applications and call candidates they are interested in for phone interviews or in-person interviews.
The interview will be casual and laid-back, centering around your background, strengths, goals, and availability. Don't be afraid to be authentic - they're looking for candidates who will mesh well with the company culture and values.
The managers will discuss the details of the roles and responsibilities with you transparently. This is your chance to ask any questions you may have and make sure you fully understand what the job entails day-to-day.
Within 2-10 days after your interview, you'll likely receive either a call for a second interview, a job offer, or notification that you were not selected to move forward this time.
If offered the position, you'll go through a comprehensive training program where you'll learn the menu inside and out, proper procedures, and all responsibilities before hitting the floor. Jersey Mike's invests in their employees and wants you to feel fully prepared to succeed in your new role.
Jersey Mike's Interview Tips
Go into your Jersey Mike's interview relaxed and be your authentic self. Show the interviewer why you're interested in Jersey Mike's and why you'd be an asset to the team. Do some light research on company values so you're able to speak to why their mission resonates with you. Focus on your strengths, passions, and career ambitions - convey your enthusiasm for the work. Ask good questions about the role, team, incentives, and growth opportunities.
What to Wear to Jersey Mike's Interview
When attending an interview at Jersey Mike's Subs, emulating the company's dress code will give you a huge advantage. Understanding how they like their employees to present themselves shows you're a good fit from the very beginning.
Jersey Mike's Subs' dress code is a company uniform comprising of a tucked-in branded polo shirt, a black belt, long khaki pants (slacks or chinos only), and non-slip black shoes. If worn, undershirts should be solid white or snug-fitting navy blue. All staff must be cleanly shaven with secured long hair. Offensive tattoos must be covered, one small earring per ear is allowed, and other piercings must be removed during work.
For a position as a crew member or team member, aim for casual or business casual. Dark jeans or slacks with a tucked-in polo or button-down shirt is ideal. Wear closed-toe shoes and keep jewelry simple. You want your outfit to be neat, practical and comfortable.
If interviewing for shift leader, assistant manager, or general manager, lean into business casual. Wear dress pants, a button-down shirt and dress shoes. A tie or blazer could elevate your look, but keep it simple. Select classic, well-fitting separates that show you understand professional presentation.
Finally, for interviews at the corporate office, go with full-on business formal. A traditional suit in conservative colors with dress shirt, tie and formal shoes signals you're ready for more responsibilities. Pick high-quality, well-tailored separates to make a polished first impression that will leave the interviewer feeling confident in your abilities.
You now have the knowledge and confidence to ace your interview with Jersey Mike's. With preparation and practice, you'll be able to walk in ready to impress the interviewer with thoughtful responses to their most commonly asked questions. Now go out there and ace that interview! The job—and appreciative customers—are waiting for Jersey Mike's newest superstar employee: you!
Studying these Jersey Mike's job interview questions will give you a leg up on the competition, but securing the position isn’t guaranteed. Until you have an official offer letter in hand, keep pursuing other opportunities.
If you’re interested in working at Jersey Mike’s, consider applying to similar sub sandwich chains and restaurants like Firehouse Subs, Jimmy John’s, Potbelly, Which Wich, Jason's Deli, or Subway. While doing well in your Jersey Mike’s interview is important, don’t put all your eggs in one basket. Spread out your applications to increase your chances of landing a job, whether it’s at Jersey Mike’s or another restaurant.
Staying active in your job search will help ensure you land in the right role with the right company and schedule for your needs. Keep putting one foot in front of the other, maintain an optimistic spirit, and success will follow. The perfect job for you is out there, so get after it!