27 Red Robin Interview Questions (And Answers To Ace Them)
You’ve finally landed an interview at Red Robin, the popular casual dining restaurant chain.
This could be your big break—the job you’ve been dreaming of to launch your career in the food service industry.
However, to stand out among other applicants and ultimately get the job offer, you need to arrive fully prepared to shine.
In this blog post, we’re going to give you insider access to the most commonly asked Red Robin interview questions and answers to help you nail each one.
By diligently studying these, you’ll walk into your interview with unbridled confidence, giving you an undeniable edge to secure the position.
Your opportunity is here—don’t let it slip away due to lack of preparation. Let’s get started.
Red Robin Company Information
Take the time to review the key facts and information about Red Robin—including details on their history, culture, mission, values, growth, and key initiatives.
| Trade Name | Red Robin Gourmet Burgers and Brews |
| Type | Casual Dining Restaurant Chain |
| Founded | September 1969 |
| Founder | Gerry Kingen |
| Headquarters | Greenwood Village, Colorado, United States |
| Menu | Gourmet Burgers, Sandwiches, Salads, Wraps, Appetizers, Beverages, Desserts |
| Signature Items | Royal Red Robin Burger, Whiskey River BBQ Burger, Burnin’ Love Burger, Bottomless Steak Fries |
| Core Values | Honor, Integrity, Knowledge-Seeking, Fun |
| Website | www.redrobin.com |
| Competitors | Cardinal, Applebee’s, Five Guys, Nightwing, Shake Shack, Chili’s, Fuddruckers, Damian Wayne |
Additional facts:
- 🍔 Beginnings: Red Robin first opened its doors as “Sam’s Tavern” near the University of Washington campus in Seattle.
- 🎓 Big Changes: In 1969, Gerry Kingen transformed Sam’s Tavern by adding food items and re-opened it as the Red Robin we know today.
- 💼 Franchise Love: By 1979, Mike and Steve Snyder were so enamored with Red Robin that they opened the first franchise in Yakima, Washington.
- 🍟 Endless Fries: Since 1994, diners at Red Robin have enjoyed the delight of bottomless steak fries.
- 🍽️ Innovative Burgers: Red Robin always surprises its customers with new burgers, like those inspired by the Kids Cook-Off contest held from 2006-2010.
- 🚀 Brief Experiment: In 2011, Red Robin introduced “Burger Works”, a fast-casual spin-off that lasted till 2016.
- 🤫 Customize Freely: Since 2011, a “secret menu” has allowed burger enthusiasts to tailor their orders at Red Robin.
- ⚖️ Legal Hurdles: In 2015, the company faced challenges with a lawsuit over servers sharing tips and the impact of minimum wage increases.
- 🚗 On-the-Go Options: Red Robin has expanded into takeout and catering, featuring the customizable Red Robin Burger Bar.
- 🏚️ End of an Era: The original Red Robin location closed in 2010 due to the age and state of the building.
- 🌎 Expansive Presence: Today, Red Robin boasts over 510 locations spread across the U.S. and Canada.
Red Robin Mission Statement
Make it fresh, fun and memorable. And above all, make ’em smile.
Red Robin Interview Questions
Can you tell me about yourself?
This common yet broad interview question is asked to get a better sense of who you are as a candidate and your potential fit for the role and company culture.
The interviewer wants to understand your background, skills, and goals to determine if you would be a good match for the position and have potential for growth at Red Robin.
To answer this question successfully, highlight relevant experience and strengths.
- Focus on your background in food service or hospitality and customer service skills that would be valuable for the role.
- Mention key skills that would apply to the job like teamwork, communication, and time management.
- Explain your future goals and how the role at Red Robin fits into your longer-term career plans.
Keep your answer brief and structured, around 2-3 minutes when speaking, and be authentic and passionate.
Here is an example answer:
“I recently graduated with a degree in Hospitality Management. For the past few years, I have worked part-time as a server and bartender at a busy restaurant, where I developed strong customer service skills and the ability to thrive under pressure while maintaining a positive attitude. I’m looking to bring my experience and skills to a company like Red Robin, where I can grow my career as a manager. My goal is to work my way up to an Assistant Manager position within the next few years. The fast-paced, team environment of Red Robin appeals to me, and I would appreciate the opportunity to contribute to your service and operations.”
Why are you interested in working for Red Robin?
This question is designed to assess your motivation for the role and fit with the company culture.
The interviewer wants to determine if you have researched the company and have legitimate reasons for pursuing a job at Red Robin versus another restaurant chain.
To effectively address this question:
- Do your homework. Visit Red Robin’s website and social media to learn about their brand, values, and company mission. Understanding what is important to them will help you relate your goals to their priorities.
- Share relevant experience. Highlight restaurant experience or skills that would be useful for the position and company. Explain how you can contribute to their success. Show a genuine passion for food and service.
- Express enthusiasm. Convey genuine excitement for the prospect of growing your career at Red Robin. Mention location, growth opportunities, training, or other aspects of the company and role that appeal to you.
For example, you could say:
“I’m extremely interested in joining the Red Robin team. I love your focus on serving high-quality, creative burgers and your dedication to providing a memorable dining experience. With five years of experience in the fast food industry, I share your commitment to fresh, made-to-order food and delivering outstanding customer service. I’m looking to grow my career as a line cook at an established, growing company like Red Robin. The training and opportunities for advancement at your restaurant, as well as the fun brand spirit, really appeal to me.”
What experience do you have in the hospitality industry?
Red Robin prides itself on delivering legendary service and hospitality, so the interviewer wants to ensure you have the skills and experience to do so.
When answering, highlight any previous experience you have working with customers in a service-oriented role.
Mention key skills that would be relevant, such as patience, active listening, problem-solving, and the ability to remain positive and composed under pressure.
Explain how you would apply these skills to provide great service to Red Robin guests.
As an example, you could say:
“While I don’t have experience specifically in the restaurant industry, I have over two years of customer service experience in a retail setting. I assisted a wide range of customers with questions and issues, and learned to listen actively, think on my feet to troubleshoot problems, and maintain a friendly demeanor even during busy or stressful periods. These skills would directly translate to providing exemplary service to guests at your restaurant. For example, if the kitchen was backed up and guests were waiting longer than expected for their food, I would check in with them regularly, apologize for the delay, offer a complimentary side or drink, and make sure they feel informed and appreciated for their patience and understanding. My goal would be to represent the welcoming hospitality Red Robin is known for, even in less-than-ideal circumstances.”
Can you describe your customer service skills?
Ah, the classic interview question.
It’s all about figuring out if you’re the kind of person who’s got what it takes to provide top-notch customer service.
Trust us, in a place like Red Robin, this is paramount.
Here’s a strategy we recommend.
- Firstly, zero in on your relevant experiences. Show them your ‘customer-first’ mindset in action.
- Discuss how you are able to listen actively, be attentive to guests’ needs, and resolve issues or complaints with a positive attitude.
- Highlight hospitality skills like taking orders without a hitch, circling back to tables to make sure everything’s good, and making sure guests leave with a ‘thank you’ ringing in their ears.
- Explain that you thrive in a fast-paced environment and work well as part of a team to provide quick, friendly service.
At the end of the day, it’s all about this: Are you genuinely excited about ensuring customers have the best time? If you are, let it shine through!
Example answer for you:
“My customer service skills are focused on hospitality and creating a welcoming experience for every guest. In my current role as a restaurant server, I have refined my ability to listen, take accurate orders, and adapt to challenging requests or issues. For example, if a guest’s order is incorrect, I apologize and immediately work with the kitchen to remake it and bring it out fast and hot. I have strong teamwork skills to ensure excellent service even during our busiest rushes. Most of all, I have a genuine passion for delivering amazing experiences. At Red Robin, I would utilize my skills and enthusiasm to provide fast, friendly service that delights guests and makes them want to return again and again.”
How do you prioritize your tasks when working in a fast-paced environment?
Ever felt like you’re spinning plates, with a million things happening all at once? Well, in a fast-paced joint like Red Robin, that’s just another Tuesday.
This question’s digging to see if you’ve got the chops to handle it all.
So, here’s how you can approach this one:
Begin by delving into your strategy. Do you prioritize tasks based on what’s pressing and crucial? Share that.
Boast a bit about your time-management prowess. Do you devise solid plans that keep chaos at bay? Bring it up.
And hey, if you’re someone who naturally thrives when things are moving a mile a minute, make it known! Say you’re quick on the uptake. Learning on the fly? Totally your thing.
Also, give them a sneak peek into your organizational quirks. Maybe you’re into to-do lists. Or perhaps you’re the kind of person who’s always ready with clarifying questions, just to make sure everything’s crystal clear.
Lastly, got some experience in a fast food joint or a high-traffic restaurant? That’s gold. Dive into it.
For instance:
“At my current job, the pace can be extremely fast, especially during busy rushes. I’ve learned to prioritize tasks by urgency, determine what can be delayed if needed, and ask coworkers for help if we get in the weeds. Even when it’s chaotic, I stay focused and level-headed to ensure all customers are served with a smile.”
Can you give an example of a time when you had to multitask in a hospitality setting?
Multitasking? Ah, that’s the bread and butter in bustling places like Red Robin.
The interviewer wants to know you can prioritize, think on your feet, and handle pressure well.
When you’re tackling this, here’s what you should keep in mind.
Dive deep into a real-world scenario where you were in the thick of it, juggling several balls at once.
Narrate the situation. What were the tasks? How did you decide which to tackle first and which to let simmer for a bit?
And here’s a little trick – don’t just talk about it. Paint them a vivid picture. Maybe you were keeping an eye on the time-sensitive order while greeting a guest and handling a query. Whatever it was, let them see you in action.
Remember, it’s one thing to say you have killer time management or great communication skills. It’s another to show them an instance where those skills truly shone.
“A good example would be when I worked as a host at a busy restaurant and had to seat guests, answer phones, and handle to-go orders simultaneously during the dinner rush. When multiple groups walked in at once or the phone was ringing while I was seating guests, I stayed calm and quickly prioritized. I would seat guests at tables first to avoid leaving people waiting, then grab phone calls to note any to-go orders, and in between seat more guests as tables became available. Even when it felt chaotic, I was able to juggle the demands, communicate well with guests and colleagues, and ensure all tasks got done promptly and accurately. This experience demonstrates my ability to multitask efficiently and deliver great service even when very busy.”
How do you handle stress in a busy restaurant setting?
We’ve all been there – the rush hour at places like Red Robin where the pace is electric.
Now, the question is, when the going gets tough, what do you bring to the table?
Here’s a blueprint for crafting your answer:
- Experience Talk: Bring up those battle scars. Recall a time when you were amidst the whirlwind of a busy shift. What was your game plan? How did you ensure everything flowed smoothly? Maybe you anticipated the crowd, got things prepped in advance, and stood tall amidst the whirlwind. Dive into that.
- Customer Comes First: This is your mantra. No matter how chaotic things get, the guest’s experience is paramount. Paint a picture of how you keep your cool, ensuring every guest feels they’re the center of your universe. Whether you’re taking an order or ironing out a glitch, they should feel they have your undivided attention.
- Stress-Busters: Everyone’s got a trick up their sleeve when stress levels rise. What’s yours? Maybe you steal a moment to breathe, lean on your trusty team, or crack a light joke to keep the mood upbeat. And hey, a good laugh? That’s not just great for you; it’s infectious, lighting up the entire room.
At the end of it all, what they should see is someone who doesn’t just survive the rush but embraces it, using their skills and spirit to ensure every diner walks out with a smile.
“At my last serving job, the dinner rush could be very demanding. I learned to anticipate what was needed, prepare in advance, and remain calm through the chaos. Even when busy, I would make each guest feel like my top priority by being fully present when taking their order or addressing any issues. If feeling overwhelmed, I would take a second to refocus, rely on my coworkers for help, and try to maintain a positive attitude. Laughter can be a great way to release stress and bond with coworkers/guests.”
Can you provide an example of a time when you went above and beyond to make a guest’s experience memorable?
We’ve all had those moments, haven’t we? When you see an opportunity to turn someone’s day around and you just go for it.
At places like Red Robin, where the experience is king, such moments aren’t just appreciated—they’re expected.
To tackle this question:
- The Setup: Acknowledge that in hospitality, making someone’s day isn’t an exception—it’s the rule. You’ve got to be passionate about service and have that burning desire to surprise and delight every guest.
- Your Ingredients: Think about those inherent qualities in you that make this magic happen. Maybe you’ve got an infectious smile, an eagle eye for detail, or a knack for turning frowns upside down. Those are your superpowers.
- The Main Event: Now, bring out the big guns—a real, tangible instance where you turned an ordinary interaction into an unforgettable experience. Maybe you remembered a guest’s special day, went out of your way to fetch a favorite dish, or perhaps you just lent a listening ear when they needed it.
For example, you could say:
“There was a time when I noticed an elderly couple struggling to read the menu in dim lighting. I brought them brighter menus and larger print ones we had available. Then, I took the time to walk them through the options and recommendations to help them find something perfect for their tastes. Seeing their gratitude and enjoyment of their meal made all the effort worthwhile. Going above and beyond to meet guests’ needs, even in small ways, is important to me to deliver a memorable experience.”
What specific skills or qualities do you possess that make you stand out from other candidates for this position?
Ah, the classic “Why you?” question.
Look, Red Robin isn’t just any diner—it’s a place where personalities shine and service speaks.
So when you’re asked what makes you special, this is your moment in the spotlight.
Here’s how to structure your response:
- Know the Turf: Recognize that Red Robin thrives on the buzz, on the dynamism. And that requires a special kind of person—one who thrives amid the hustle.
- Your Arsenal: Zero in on what you bring to the table. Strong communicator? Yep, that’s gold. A natural in high-speed settings? Perfect. Passionate about making every guest feel like a VIP? Now, that’s Red Robin material.
- Real-World Proof: All claims need backup. Got a story where your dynamism saved the day? Or maybe a moment when your communication skills turned a potential crisis into a commendation? Dive into those.
A robust answer would go like:
“Thank you for the question. Two qualities that make me a great fit for this role at Red Robin are my strong communication skills and ability to remain positive and efficient under pressure. In my current serving position, I have refined my ability to listen, take orders, and resolve issues, often with a line of customers waiting. I also genuinely enjoy providing great service and maintaining an upbeat attitude, even during our busiest rushes. I feel these skills would allow me to exceed in the fast-paced, team environment of Red Robin.”
What would you do if a guest had a food allergy or dietary restriction?
Food allergies and dietary restrictions? Trust us, in the world of casual dining, they’re more common than you think.
And for restaurants like Red Robin, navigating this terrain with precision, empathy, and diligence is paramount.
Here’s a little playbook on how you might approach this:
- Safety First: The cardinal rule? Never, ever take these concerns lightly. Your first step is to gather as much information as possible. What’s the allergy? Are there cross-contamination issues to watch out for?
- Communication is Key: Reassure your guest that their safety and comfort is your top priority. And when relaying the details to the kitchen? Crystal clear communication is your best ally.
- Quality Check: Once the meal’s prepped, do a double-check. Ensure it adheres to the guest’s requirements and there have been no mix-ups.
- The Final Touch: Check back in with your guest. Make sure they’re satisfied, and take any feedback on board. Remember, feedback isn’t just feedback—it’s a stepping stone to excellence.
For example, you could say:
“Safety is my number one concern. I would respectfully ask the guest about their specific allergy or restriction to fully understand how to best accommodate them. I would clearly convey the details to the kitchen staff and verify the meal is prepared properly to avoid any issues. I would check-in with the guest after the meal to get feedback and look for ways to enhance our procedures. Guests with allergies or dietary needs should feel well cared for, and I would take great care to provide that experience.”
How do you ensure that the restaurant is clean and presentable at all times?
Red Robin isn’t just about the food—it’s about the whole experience. And a huge part of that is the ambiance, which starts with cleanliness.
By asking this question, the interviewer wants to assess your understanding of this importance and your approach to fulfilling the responsibility.
Here’s the breakdown:
- Why Cleanliness Matters: First off, convey that you recognize that a spick and span restaurant isn’t just about aesthetics. It’s about hygiene, safety, and sending out a strong message—you care about your guests’ well-being.
- Your Action Plan: Armed with this knowledge, you would conduct regular checks, ensure routine cleaning activities are timely done, and take quick action when an issue arises. Whether it’s a spill, clutter, or just routine cleaning, you’re on it.
- During the Rush: Peak hours can be challenging. But that’s when your strategy skills come into play. Prioritize tasks, be quick on your feet, and rally the troops if needed. Teamwork makes the dream work.
- Consistency is King: Regular checks, a keen eye for detail, and a daily commitment to cleanliness standards are your weapons of choice.
Here’s an example answer:
“Cleanliness and presentation are crucial to a restaurant’s success, so ensuring the restaurant is well-maintained at all times would be a priority if I were hired. With 2 years of experience as a line cook and server in a fast food restaurant, I’m familiar with the cleaning responsibilities and demands. I have a diligent, detail-oriented approach to tasks like sanitizing surfaces, mopping floors, cleaning bathrooms, and tidying the dining room and all areas. Even during rushes or if short-staffed, I would strategically prioritize important duties, clean efficiently, and ask others for help to avoid neglecting any areas. I understand how vital cleanliness is to guest satisfaction and would bring a proactive mentality and strong commitment to delivering an impeccable restaurant environment and experience.”
Can you give an example of a time when you had to make a quick decision on the job?
Alright, here’s the deal:
In the fast-paced hustle of Red Robin, you need to think on your feet. This question? It’s here to test just that.
Here’s how to knock this out of the park:
- Acknowledge the Question’s Depth. Start by nodding at the essence of the question. Basically, acknowledge that Red Robin’s environment requires rapid, thoughtful decisions.
- Tell Your Story. And be honest here. Recall that one time you had to juggle unexpected chaos. Maybe it was when you had to step in for a colleague who called in sick during a mad lunch rush. Or when the kitchen was on the verge of meltdown, and you dived in, saving the day.
- Highlight the Key Moments:
- The Stakes: Like how the delay in orders could’ve meant disgruntled customers.
- Your Thought Process: Walk them through it. How did you decide what to do? Maybe you reallocated tasks or got your hands dirty in the kitchen.
- The Win: Orders flew out. Customers smiled. And you? You got a crash course on kitchen chaos.
Want a winning response? Try:
“At my current job as a barista, a few weeks ago we were extremely understaffed during our busiest time of day due to some last-minute call-offs. The cafe was packed, the line was long, and orders were piling up. As an acting shift lead, I knew I had to act fast to help get things under control and take care of our customers. I immediately reassigned responsibilities, had those with less experience focus on simpler tasks, and jumped into making complex drinks and serving food myself. While it was a chaotic few hours, we were able to serve everyone in a reasonable time thanks to our team collaborating and being flexible. It was a great reminder of how important it is to be able to adapt in the food and service industry when things don’t go according to plan.”
How do you handle last-minute changes or unexpected situations?
Red Robin is no slow-paced joint. It’s buzzing, lively, unpredictable.
The interviewer wants to see if you can dance with change. Are you the person who stays cool as a cucumber when everything’s in a spin?
To really nail this:
- Show Your Calm. Begin by painting the picture of your unshakeable cool. It’s like you’ve got this in-built anti-panic system.
- Back it Up with Experience. Dive into your personal tales. Maybe there was a day when an entire food shipment was delayed, and you had to quickly improvise with available ingredients.
- Stay Solutions-Focused. Emphasize your knack for turning problems into opportunities. You’re not one to cry over spilled milk. You clean it up and make a milkshake.
Need a crisp example? Here’s how you can lay it out:
“At my current job, schedules and tasks often change unexpectedly. When that happens, I take a moment to understand the new objectives and any constraints. Then, I work with my manager and team to delegate revised responsibilities and develop an action plan to achieve the adjusted goals. Unforeseen situations are simply another opportunity to exercise flexibility and push myself outside my routine comfort zone. If hired as a server at Red Robin, I would apply this same solution-oriented mindset to quickly adapt to any changes that arise and ensure excellent service.”
Can you describe your experience with suggestive selling and upselling?
Let us tell you, suggestive selling isn’t just an upsell. It’s an art.
The Interviewer is keen on this one because it’s a direct ticket to increasing revenue without roping in new customers.
Here’s the game plan to ace this:
- Acknowledge the Art. Start with a nod. Understand that suggestive selling isn’t just about making more money. It’s about enhancing a customer’s dining experience. We mean, who wouldn’t want that extra side of fries?
- Your Personal Experience. Even if you haven’t done it at a diner, maybe you upsold warranties at a tech store or bundled services in a different role. The essence? The confidence to make suggestions and the skill to make them irresistible.
Want to sound like a pro? Give them this:
“Suggestive selling is critical for boosting sales and guest satisfaction. In my current role, I frequently recommend additional items or higher-margin products to customers to increase the average transaction total. For example, when selling electronics, I highlight compatible accessories or protection plans that provide value to the customer. I would leverage this same approach at Red Robin, recommending complementary meals, beverages, or desserts based on a customer’s order. The key is being genuine and highlighting legitimate recommendations that truly enhance the guest experience.”
How do you handle a situation where a guest is dissatisfied with their food or service?
Ah, the classic curveball!
Every restaurant has its hiccups, right? But the real test is how you handle them. Can you turn a frown upside down?
Here’s your roadmap:
- Empathy First. A disgruntled guest isn’t just a “problem.” They’re someone who had high hopes and feels let down. Start with understanding that. Feel it. Let it show.
- Own It. No beating around the bush here. A simple, genuine “I’m sorry” can work wonders. Be upfront and admit the mistake.
- Be All Ears. The key? Listening. Like, REALLY listening. Not just for the complaint but the emotion behind it. Sometimes people just want to be heard.
- Make It Right. And now, the action part. Maybe it’s a meal on the house. Maybe it’s a voucher. Or just a promise that their feedback will bring change. The idea? Leave them with a positive note.
- Gratitude. It might sound counterintuitive, but thank them. They gave you a chance to improve. That’s golden.
For a top-notch answer, try this:
“I understand how frustrating it is when your meal or service does not meet expectations. As a manager, my top priority is customer satisfaction, so if a guest told me they were unhappy with their experience, I would immediately apologize on behalf of Red Robin and take responsibility. I would listen closely to the concerns, ask questions to fully understand the issues, and determine how best to make things right, whether that’s a replacement meal, a gift card, or other form of compensation. The customer is always right, and I would do whatever it takes to resolve the situation and leave the guest feeling happy. I believe turning dissatisfied customers into loyal regulars is key to a restaurant’s success, and I would work hard to recover every guest experience.”
How would you handle a situation where a guest has been waiting for an extended period for their table?
Patience has its limits. Especially when hungry!
Waiting for a table isn’t fun, but how you manage the situation can be the difference between a one-star review and a loyal customer.
To make it right:
- Put Yourself in Their Shoes. First off, understand them. Waiting too long isn’t fun. And they chose Red Robin, right? They deserve an awesome experience, not a test of patience.
- Own It, Don’t Dodge It. Don’t hide behind excuses. Accept the situation and acknowledge the oversight. A heartfelt apology can be a balm.
- Commit to the Fix. Let them know that you’re on it. And that you’ll do what it takes to make their evening memorable, despite the rocky start.
Feeling ready? This is your golden answer:
“I apologize for the excessive wait. That is not the service we aim to provide, and I take full responsibility. Please let me get you seated right away and your first round of drinks will be on the house. Is there anything else I can do to ensure you have an excellent experience from this point on?”
How do you ensure that tables are turned over efficiently during busy times?
Ah, the rush hour!
Picture this: a buzzing Red Robin with every table occupied, and a queue out the door.
Sounds intense? It is. But with a cool head and a strategy, you can shine through the chaos.
To tackle the bustle:
- Stay Cool, Stay Calm. Even if the restaurant’s heating up, your demeanor should be as chill as a cucumber. Panic won’t help; prioritization will.
- Set the Rhythm. It’s all about that flow. Plan the seating, gauge meal times, and coordinate with the serving staff. Efficiency is key.
- Team Spirit. Remember, you aren’t alone. Your co-workers are there, in the trenches, with you. Work as a cohesive unit. Divide tasks, communicate, and conquer.
Got a past hustle story where you showcased these skills? Bring it up! Gives weight to your words.
Your answer should go something like this:
“During busy times, it’s important to keep a level head and not get overwhelmed. I would prioritize seating customers promptly to minimize wait times, then efficiently take orders and deliver meals to get food in front of guests quickly while still providing great service. I have experience working in a fast-paced environment at another restaurant, where on busy nights we would divvy up tasks, like one person seating, one taking orders, and two running food. I would work with my coworkers at Red Robin to employ a similar systematic approach, delegating tasks and helping each other to turn over tables as fast as possible. My goal would be to get customers their meals within 20 minutes of being seated so that we can then fill the table with the next set of guests. With teamwork and an optimized process, we can serve more customers and increase sales, while still delivering top-notch service.”
Can you tell us about a time when you had to work collaboratively in a team to solve a problem?
Teamwork isn’t just about working together. It’s about syncing vibes, melding minds, and creating magic as a unit.
Red Robin’s hustle is all about this symphony.
So let’s dive in:
- Paint the Picture. Share a real-life scenario. It could be from your workplace or even a group project at school. The heart of the story? The challenge. Make it relatable. Was there a deadline crunch? A resource shortage? Spill the beans.
- Your Role. Dive into your contribution. Did you step up as a leader? Or were you the unsung hero, piecing things quietly from the shadows? Every role is vital.
- Lessons Learned. The aftermath is as important as the event. What did the situation teach you? The beauty of collaboration? The power of diverse thought? Talk about it.
“Absolutely, I have extensive experience working collaboratively in teams to solve problems. One relevant example was when I worked as a server at another restaurant during a busy summer season. The kitchen was understaffed one night during a huge rush and orders were taking forever to get out. My fellow servers and I saw many tables of customers getting frustrated with the long wait times. We got together as a team and came up with a solution. We decided to work together to pre-bus and reset tables in between courses to save time, we combined trips to the kitchen to pick up multiple orders at once, and we helped run each other’s food and drinks when we could to speed things up. By working as a collaborative team and not just individual servers, we were able to turn the night around and provide much better service, which led to better tips and happier customers. It showed me the power of a team coming together to solve problems.”
Can you tell us about a time when you had to resolve a conflict with a coworker?
The workplace, just like life, isn’t without its tiffs and tussles. It’s all about how you navigate them.
At Red Robin, a harmonious team is the secret sauce to the magic they whip up.
Here’s a way to craft your narrative:
- Set the Stage. Without throwing anyone under the bus, share the core of the issue. Was it a disagreement on work methodology? A clash of personalities? The devil’s in the details.
- The Mature Approach. How did you handle it? Did you initiate the dialogue? Or maybe you sought an external perspective for clarity? The maturity in approach speaks volumes.
- The Resolution. End on a high. Talk about the resolution. Was it a middle ground? A compromise? Did it lead to better teamwork?
Your experience, the lessons you drew from it, and your willingness to share them, make your story compelling. Keep it real, keep it engaging.
So, ready to tackle it? Here’s a hint to nail it:
“At my last job, a coworker and I disagreed on how to best serve a regular customer with a restrictive diet. We both wanted to provide great service but had conflicting approaches. I suggested we compromise by combining the best aspects of each approach into a new solution. We discussed the issue openly and listened to each other’s perspectives. By focusing on the shared goal, we were able to resolve our differences and create a solution the customer loved. From that experience, I learned the importance of open communication and finding common ground in a team setting.”
What do you already know about Red Robin and our company values?
When it comes to job interviews, the “homework” isn’t just for school.
Knowing a company’s core values is crucial. Why? It shows you’re not just in it for the paycheck.
To answer this question effectively:
- Do your homework. Before stepping into that interview room, do a deep dive. Red Robin’s website is your best buddy here. Look out for their mission, vision, and – you guessed it – values.
- Your Resonance. Here’s the magic ingredient. Connect those values to your personal or professional experiences. Did Red Robin’s emphasis on teamwork remind you of that time you coordinated an event? Bring that up!
- Seal it With Enthusiasm. Don’t just rattle off your findings. Be stoked about it! Genuine interest in the company’s core ethos goes a long way.
So, when they pop the question, you could go:
“Through my research, I’ve learned that Red Robin holds community, teamwork, and memorable experiences as core values. Two values that resonate strongly with me are delivering memorable experiences and growth opportunities for employees. In my current role, I actively look for ways to personalize service and create “wow” moments for customers, such as remembering names and order preferences of regulars. I also stepped up to mentor new team members, helping them gain skills and confidence. I would love the opportunity to contribute to Red Robin’s commitment to high-quality experiences and support my coworkers’ development. My passion for service excellence and knack for bringing people together would allow me to thrive in your work environment.”
Can you tell us about a time when you had to adapt your communication style to better connect with a guest?
Ah, the art of connecting!
Insight alert: Communication isn’t one-size-fits-all. And when you’re in a buzzing place like Red Robin, this becomes crucial.
Here’s how you can tackle this one:
- The Setup. Think of a scenario – a time when you noticed a guest wasn’t quite on the same page as you. Maybe they were from a different culture, or perhaps they were having a tough day.
- Adapt and Connect. Talk about how you picked up cues. Was their body language more closed off? Did they prefer brief, to-the-point communication? Dive into how you mirrored their style while ensuring warmth and approachability.
- End with Impact. Round off by sharing the positive outcome. Maybe that guest left with a smile, or perhaps they left a glowing review?
“During a busy lunch rush, I noticed a guest becoming increasingly frustrated while waiting to place her order. I observed she was very direct and efficiency-focused in her communication style based on her crossed arms and terse tone with others ahead of her in line. To best connect with her, I used a straightforward yet polite tone in addressing her and asking how I could take her order as quickly as possible. I mirrored her direct language in confirming the details of her order and providing an accurate estimate of the wait time. She seemed relieved when I understood her time sensitivity. Adapting my style to guests’ individual needs and personalities is key to delivering strong service and a positive experience.”
What do you think sets Red Robin apart from other restaurants?
Here’s the thing:
The interviewer wants to see if you’ve done your homework.
They’re trying to gauge your genuine appreciation and understanding of Red Robin’s identity in the dining landscape.
To tackle this question, do your research ahead of time on Red Robin’s brand positioning and key differentiators.
Let us share some insights:
- The legendary Bottomless Steak Fries and Freckled Fruit? They come with many dishes. This makes dining social, shareable, and tailored to taste.
- Those looking to tantalize their taste buds? Red Robin has them covered. Think about creations like the Banzai Burger or the Smoke & Pepper Burger. These aren’t your run-of-the-mill flavors.
- It’s not just about the food. The ambiance counts. They’ve got a family-friendly vibe. And they know how to woo the kiddos with tempting promotions.
- Fast and friendly. That’s the service mantra. It’s all about making guests feel at home with enthusiastic teams and a vibrant setting.
When crafting your response, weave in these points. And better yet, tie them to your personal Red Robin memories or your admiration for the brand.
You can phrase it like:
“Having frequented Red Robin as a customer, a few things come to mind that truly set it apart. Firstly, the Bottomless Steak Fries and Freckled Fruit make dining there not just about a single dish but about a whole experience, encouraging sharing and enjoying food together. Their innovative approach to burgers, like the Banzai Burger and Smoke & Pepper Burger, means customers can always expect something unique and tantalizing, setting the bar higher for creativity in casual dining. Beyond the food, the ambiance at Red Robin is vibrant and family-centric. The brand prioritizes creating an environment where both adults and kids can feel at ease and enjoy their time. And from my observations, Red Robin’s team members seem to genuinely enjoy their roles, bringing an upbeat energy that enhances the overall dining experience. I really value these differentiators and would appreciate the opportunity to contribute to delivering a positive customer experience aligned with the Red Robin brand.”
How would you handle a situation where you noticed a coworker wasn’t performing their duties effectively?
If you’re looking to join the Red Robin team, you need to be a problem solver.
And this question? It’s a curveball, checking your leadership, team spirit, and accountability.
The interviewer wants to know that you can address issues proactively and sensitively, think of the business impact, and work with others to resolve problems.
So, how do you handle it?
- Recognize the sensitivity. Explain how you would approach the situation with a solution-focused mindset and compassion.
- Clarify how you would privately and respectfully discuss the specific issues you’ve noticed while also listening to their perspective.
- Highlight ways to help them improve, such as additional training or a revised workload.
- And if things don’t change? It’s time to loop in a supervisor. Not as a tattle-tale but as someone concerned about team productivity.
A solid response could be:
“If I noticed a coworker struggling, I would sensitively address it with them privately first. I would cite specific instances of missed responsibilities and listen to any challenges they’ve been facing. I would propose a reasonable improvement plan, such as retraining or a lighter workload during a slower period so they can build confidence. If their performance did not improve, I would inform a manager so the team’s goals would not suffer. My goal would be to support my coworker’s success and the restaurant’s service.”
Can you tell us about a time when you received negative feedback? What did you learn from the experience?
Ah, feedback. The love-hate relationship we all have with it, right?
Here’s the deal with this question at Red Robin: They aren’t just looking for a rehearsed story. They want to know the real you.
How do you handle criticism? More importantly, can you learn from that?
Follow these pointers:
- Admit it. We’ve all been there. Negative feedback is a rite of passage. Own up to it.
- Keep it relevant. Discuss a time that links back to the industry. Maybe you goofed up an order? Perhaps you mixed up table reservations?
- What’s the takeaway? Mistakes happen. But what did you do afterward? Maybe you created a checklist for order accuracy. Or set reminders for reservations. It’s about showcasing your ability to adapt and enhance.
Here’s a way to frame it:
“My manager once criticized me for being late to a couple of shifts in a row. I had underestimated traffic and did not give myself enough time to arrive. From this experience, I learned to anticipate delays and give myself buffer time so that it would not impact my punctuality or job performance again. I also asked my manager what I could do to make up for it, such as staying later on other shifts. This example taught me the value of being responsible and maintaining a strong work ethic, which are traits that would serve me well in a role at Red Robin.”
What are your long-term career goals, and how does this position at Red Robin fit into those goals?
Ambition. That’s what this question is all about.
Red Robin wants to know if you’re here for the long haul. And guess what? It’s your chance to display your aspirations.
Here’s your strategy:
- Lay it out. Where do you see yourself in 5, maybe 10 years? It could be leading a team, or mastering the ins and outs of restaurant management.
- Connect the dots. How does Red Robin fit into this grand vision? Maybe you’re keen on learning every role, from the kitchen to the front desk. Or you’re eyeing that manager’s chair. And you see Red Robin as your training ground.
Crafting your response, you could go with:
“My long-term goal is to take on more responsibility as a manager at a casual dining restaurant. I have always enjoyed the fast-paced, team environment of restaurants, and Red Robin’s focus on delivering an exceptional guest experience through great food and service is inspiring. This position would allow me to fully immerse myself in the day-to-day operations of a busy restaurant and hone my leadership and problem-solving skills. I hope to exceed sales targets and provide strong leadership to become a strong candidate for a management opportunity in the future. Overall, this role aligns perfectly with my goal of a long-term career in restaurant management at a company like Red Robin.”
So, let’s dive into the delicious world of Red Robin’s menu!
You know what’s crucial here? Authenticity. Your answer needs to resonate with the genuine excitement and passion you feel for the dish.
Here’s the playbook:
- Before the interview, scour the menu. Not just for the sake of the job, but to find that dish that makes you go “Yummm…” (see what we did there? 😉).
- Paint a delicious picture. Dive deep into the ingredients, the textures, the aroma, and the flavors. Make the person in front of you crave it.
- Emotion is contagious. If you’re ecstatic about the Royal Red Robin Burger because of its juicy beef patty, crisp lettuce, and tangy mayo that gives you a taste thrill every time, share that!
For example, if your favorite item is the Royal Red Robin Burger, you might say:
“I love the Royal Red Robin Burger because of its creative blend of flavors and ingredients. It features a fresh, never-frozen patty cooked to perfection and topped with roasted garlic aioli, crisp bacon, melted Swiss cheese, crispy fried onions and leaf lettuce—all on a toasted brioche bun. The combination of savory, smoky and sweet flavors is irresistible. I would describe it to guests as Red Robin’s premium signature burger, perfect for those who crave a gourmet twist on a classic. The quality ingredients and mix of flavors make it a burger you won’t soon forget.”
What days and times are you available to work? Are you willing to work weekends and holidays?
Ah, the logistics. Here’s the thing about the restaurant biz:
It thrives during times when most people are off work—weekends, holidays, evenings. That’s when the magic happens.
So, how do you tackle this?
- Lay out your availability. Whether it’s Monday to Sunday, mornings or nights, be clear.
- Emphasize flexibility. The restaurant world is unpredictable. Can you roll with it? Maybe you’ve got fewer obligations during peak dining hours, or you’ve arranged for childcare.
- Team spirit is key. At the end of the day, it’s all about working as a cohesive unit. Assure them that you’re onboard to ensure seamless service, come rain or shine.
You can frame your response something like:
“I understand Red Robin needs reliable staffing for early mornings, late nights, weekends, and holidays. I have open availability and flexibility to work the necessary shifts to support the team and meet the restaurant’s needs. I do not have major obligations preventing me from a varied schedule and, if needed, can secure childcare for late evenings or find coverage for the rare occasion I cannot be there. Having worked in food service before, I recognize the demands of the job and am willing to work as a team to get the work done on time and provide great service to customers whenever I’m on the schedule.”
Questions to Ask the Interviewer in Red Robin Interview
As your Red Robin interview comes to a close, your interviewer will inevitably ask if you have any questions from them.
The purpose of this question is twofold: 1) To assess your interest level and enthusiasm for the position and company, and 2) To get a sense of the types of topics you are curious to learn more about.
To make the most of this opportunity, prepare thoughtful questions that demonstrate your interest and enthusiasm, as well as your knowledge of the company and role.
For example:
- What does success in this role look like?
- What are the key metrics that Red Robin uses to measure performance in this role?
- What is the career path for this position at Red Robin?
- What opportunities are there for growth and advancement within Red Robin?
- What’s most important for employees to be successful at Red Robin?
- Can you tell me more about the company culture and values at Red Robin?
- How does Red Robin prioritize customer service and guest satisfaction?
- Can you provide more information about the training and onboarding process for new employees?
- How does Red Robin handle guest complaints or feedback?
- How does Red Robin prioritize employee safety and well-being?
- Can you provide more information about the benefits and compensation package for this position?
- What are the specific expectations and responsibilities for this role on a daily basis?
- How does Red Robin prioritize diversity, equity, and inclusion within the company?
- Can you tell me more about the management structure and team dynamic within the restaurant?
- What challenges or opportunities do you foresee for this position in the current industry climate?
- How does Red Robin differentiate itself from other restaurant chains in the market?
- How does Red Robin involve and engage with the local community and charitable organizations?
Red Robin Hiring Process
As you explore career opportunities at Red Robin, it is helpful to understand their hiring process.
Going into the process informed and prepared will boost your confidence and likelihood of success.
The hiring process at Red Robin varies depending on the specific role, but here is an overview of the common steps you can expect:
Once you submit your application via Red Robin’s careers website, you may receive a text or be contacted to take an assessment to screen for basic qualifications.
If your skills meet the requirements of the role, you will be invited to a phone interview. This allows them to get a sense of your personality, communication skills, and fit for the role and Red Robin’s culture.
If the phone interview goes well, you will be invited to an in-person interview with the hiring manager and team members currently in a similar role.
Once interviews are complete, the recruitment team will evaluate candidates and determine the best fit for the role.
If selected, you will receive an offer letter outlining the details of the position, compensation, and benefits. The offer is contingent on successfully completing background and reference checks.
The hiring process timing varies depending on the position but usually takes 3-4 weeks due to required checks.
Stay positive throughout, and keep the lines of communication open with your recruitment contact. If you demonstrate a great fit, the opportunity to join the Red Robin family will be worth the wait.
Red Robin Interview Tips
What to Wear to Red Robin Interview
As you prepare for your interview at Red Robin, it’s a great idea to understand their dress code and use it as a guide for what to wear.
According to Red Robin’s dress code policy, employees are required to maintain a casual, professional appearance. Servers wear black shirts, dark blue jeans, and slip-resistant shoes. Hosts wear black shirts, black pants, and non-slip shoes.
All employees must demonstrate good grooming and hygiene. While facial piercings and visible tattoos are permitted if in good taste, offensive or vulgar tattoos must be covered during work hours.
For a position like Server or Host/Hostess, wear business casual or slightly dressier casual attire. For men, dark jeans or khaki paired with a button-down shirt or polo. For women, wear a knee-length dress or blouse with slacks. Don’t forget to wear comfortable shoes.
If interviewing for a managerial role, business casual is the way to go. For men, wear slacks and a button-down shirt. For women, wear slacks or a knee-length skirt and a blouse. Closed-toe shoes with a modest heel are ideal for both men and women.
For any corporate positions, wear formal business attire. For men, this is a suit and tie, and for women, this is a pantsuit or skirt suit.
Conclusion
Be Prepared: Now that you’re clued into what Red Robin’s interview looks like, confidence should be your sidekick.
Highlight Your Strengths: Practice your answers ahead of time, highlight relevant experience, and show your genuine passion for great customer service and teamwork.
Passion is Your Trump Card: In the restaurant industry, a genuine love for customer service and teamwork goes a long way. Don’t just say it, show it.
Fit Their Vibe: Red Robin has a distinct culture. If you can prove you’re in sync with that, you’re already ahead of the curve.
📌 Bonus Tip: Don’t put all your eggs in one basket. After your interview with Red Robin:
Expand your search to similar chains like:
- Zaxby’s
- Shake Shack
- Applebee’s
- Chili’s
- TGI Fridays
- … and many more.
🚀 Keep Going: Stay optimistic. Every application you fill out, every handshake you make brings you one step closer to your perfect job fit. Remember: You’ve got this!
