25 Freddy’s Interview Questions (With Perfect Answers)

Freddy's Interview Questions

Your heart pounds as you pull up to Freddy’s Frozen Custard & Steakburgers for your interview. You know how much this job means to you—being able to earn a steady paycheck to help support your family and gain valuable work experience. But those interview nerves are in full force. As you walk through the doors, you want to feel fully ready to wow the interviewer with your skills and enthusiasm.

That’s why this blog post is so crucial for you to read before your interview. In it, you’ll discover the most frequently asked interview questions at Freddy’s along with sample answers that will help you stand out as a strong candidate. With these insights, you can walk into your interview feeling self-assured that you have responses that highlight why you’re a perfect fit for the role.

Landing this job could be life-changing for you, so don’t go into your interview unprepared. Read on to gain the preparation that could make all the difference in being able to share why you’re the best candidate for the role. You’ve got this—now get ready to take your next step toward an exciting new opportunity.

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Freddy’s Company Information

As you prepare for your interview with Freddy’s Frozen Custard & Steakburgers, your first step should be to thoroughly research the company and commit key facts to memory.

Equipped with this information, you’ll be able to thoughtfully respond to the common interview questions asked by Freddy’s Frozen Custard & Steakburgers hiring managers.

Start preparing now and you’ll thank yourself for the effort during your interview.

Trade Name Freddy’s Frozen Custard & Steakburgers
Type Fast-casual restaurant chain
Year Founded 2002
Founders Bill Simon, Randy Simon, Scott Redler
Headquarters Wichita, Kansas, United States
Menu Steakburgers, Hot Dogs, Chicken Sandwiches, French Fries, Onion Rings, Chili, Frozen Custard, Sundaes, Concretes, Shakes
Signature Items Freddy’s Original Double, Double Bacon & Cheese Steakburger, Double Steakburger California Style, Signature Turtle Sundae, Shoestring Fries
Number of Locations 450 locations across 36 states in US
Core Values Quality, Hospitality, Cleanliness
Website www.freddys.com
Competitors Five Guys, Culver’s, Smashburger, In-N-Out, Steak n Shake, Whataburger

Additional facts:

  • Freddy’s Frozen Custard & Steakburgers was founded in 2002 by two brothers, Bill Simon and Randy Simon, along with Bill’s business partner Scott Redler, who set out to open a single restaurant that served high-quality food with ingredients reminiscent of their childhood.
  • The restaurant is named after the brothers’ father, Freddy Simon, a former wholesale liquor company employee who was raised on a farm in Kansas and earned a purple heart serving in World War II.
  • Freddy’s is famous for its shoestring fries, which are seasoned with Freddy’s Famous Fry Seasoning, and its fry sauce, a secret recipe that is said to be a mix of mayonnaise and ketchup with a little pickle juice and Freddy’s special seasoning thrown in.
  • The restaurant also offers custom menu items, including the burger dog secret menu item, which is a classic Freddy’s steakburger topped with one of its Vienna hot dogs, and the Nutter Butter frozen custard “concrete,” which was apparently invented by an employee.
  • Freddy’s offers all steakburgers and chicken sandwiches as lettuce wraps upon request, and customers can also order a side or entree salad topped with grilled chicken, bacon, tomatoes, onions, and shredded cheese.
  • The original Freddy’s location, in Wichita, Kansas, still stands and is as busy as ever. Wichita has also been the birthplace of several other successful fast-food franchises, including Pizza Hut, Taco Tico, and White Castle.
  • Bill Simon, one of the chain’s founders, passed away in 2016 and Freddy’s continues under the leadership of Bill’s brother, Randy Simon, and his business partner, Scott Redler.
  • The Bill Simon Memorial Scholarship Foundation was launched in 2018 in honor of Freddy’s co-founder, which is designed for staff members who want to pursue post-secondary or vocational program degrees.
  • The majority of Freddy’s social media content is from customers, with postings of photos of food and pet-friendly postings featuring dogs enjoying a hashtag “pupcup” of frozen custard.
  • Freddy’s has a wide array of merchandise, including scarves, pom-pom beanies, dress socks, a flannel plush blanket, sunglasses, a backpack, and temporary tattoos, among others.

Freddy’s Mission Statement

To provide a quality dining experience that brings our guests back again and again.

Freddy's Mission Statement

Freddy’s Interview Questions

Can you tell us a little bit about yourself and why you’re interested in working at Freddy’s?

The interviewer’s goal with the question is to get a sense of your personality, strengths, and motivations for the role. This is your opportunity to make a great first impression and demonstrate why you’re a strong candidate for the position.

Here are some tips for answering:

  • Share relevant experience. Mention 1-2 of your relevant skills or experiences that would be valuable for the role. For example, ‘I have over two years of experience providing excellent customer service in a fast-paced food service environment.’
  • Express your interest. Explain why you’re interested in working for Freddy’s and not just any restaurant. For example, ‘I’m passionate about delivering outstanding food and service, and I love Freddy’s commitment to using fresh, high-quality ingredients and creating a welcoming atmosphere for families.’
  • Show your personality. Incorporate some of your personality and enthusiasm to give the interviewer a sense of who you are. For example, ‘I have a great attitude, love interacting with customers, and would really appreciate the opportunity to contribute to the Freddy’s team.’
  • Smoothly transition into mentioning how your relevant experience will benefit the role and company.

Here’s an example answer:

“Hi, I’m [your name]. I recently graduated with a degree in Hospitality Management and am looking to bring my experience to a growing restaurant company like Freddy’s. I have over two years of experience in food service, primarily working the front-of-house taking orders, operating the register, and ensuring great customer experiences. I’m passionate about delivering fast, friendly service and high-quality food. Freddy’s commitment to fresh ingredients and family-friendly environment really appeals to me. I have a great attitude, love engaging with customers, and would appreciate the opportunity to contribute to the Freddy’s team.”


Have you ever worked in a food service setting before? If so, please describe your experience.

This interview question about your food service experience is asked to determine if you have the necessary experience to handle the fast-paced, detail-oriented nature of working in a restaurant like Freddy’s Frozen Custard & Steakburgers. The interviewer wants to assess if you can efficiently take orders, prepare food and desserts, handle payments, and serve customers in a friendly, timely manner.

To answer this question effectively, relate any past experience you have that is comparable to the demands of a fast casual service role. Mention key skills you developed that would be applicable, such as the ability to multitask, work as part of a team, take initiative to resolve issues, and prioritize tasks. Highlight a strong work ethic and customer service orientation.

As an example, you could say:

“Yes, I have over two years of experience working in the food service industry. Most recently, I worked as a crew member at a busy burger restaurant, where I honed my ability to multitask by taking orders, handling payments, and coordinating meal preparation. I developed strong communication skills explaining menu items and addressing customer questions and complaints. I also have the teamwork skills required to work with others to prepare large volumes of food and drinks during rushes. This experience has equipped me with the speed, accuracy, and customer service focus to excel in a fast-paced food service position like Freddy’s Frozen Custard & Steakburgers.”

By relating your relevant experience and skills in a concise yet compelling way like the example answer, you can convey your preparedness for the demands of the role and demonstrate why you would be a great fit for the position. Approaching the question with this framework in mind will help you feel more confident in your interview and increase your chances of success.


Why do you think you would be a good fit for Freddy’s?

The purpose of this question is for the interviewer to assess if you would be a strong culture fit for Freddy’s and have the necessary skills and experience to excel in the role. The interviewer wants to see that you did your research on the company culture and have a genuine interest in the brand and position.

To answer this effectively:

  • Discuss key aspects of Freddy’s culture and working environment you identify with. For example, mention their commitment to high-quality customer service, teamwork, and a fast-paced environment. Explain how you thrive in a comparable setting.
  • Highlight relevant experience and skills. If applying for a management role, discuss your leadership experience. For an associate role, mention key hard and soft skills that would be valuable, such as operating commercial cooking equipment or strong communication skills. Explain how these prepare you to handle the diverse range of responsibilities at Freddy’s.
  • Express a passion for the brand and role. Share why you’re excited about the possibility of being part of the Freddy’s team. Mention menu items or the overall atmosphere you enjoy as a customer. Explain how you hope to contribute to providing an exceptional experience for guests and team members.

Here is an example answer:

“I believe I would be a great fit for Freddy’s because of my passion for delivering fast and friendly service, experience in a fast-paced food service environment, and enthusiasm for being part of the Freddy’s team. The commitment to high standards of quality and service are aligned with my own work values. In my current role as a cook at a busy diner, I efficiently operate commercial kitchen equipment to prepare large volumes of food on tight deadlines. I also have strong communication skills working with colleagues and customers. Outside of work, I regularly enjoy Freddy’s frozen custard and cheesesteaks. I would appreciate the opportunity to bring my experience to contribute to Freddy’s and provide guests the best experience possible.”


Provide an example of a time when you had to work with a difficult coworker. How did you handle the situation?

The Freddy’s interview question about working with a difficult coworker is asking you to demonstrate your conflict management and teamwork skills. The interviewer wants to see that you can handle interpersonal challenges professionally and effectively.

Some tips for answering this question:

  • Focus on a genuine example from your work experience. Discuss the specific challenge the difficult coworker posed and your approach to resolving the issues.
  • Highlight your positive qualities such as patience, active listening, and collaboration. Explain how you were able to understand their concerns and find common ground.
  • Discuss the end result and outcome. Note how you were able to improve the working relationship and work processes. The ability to resolve problems and achieve positive outcomes shows your potential as a strong team player.

Here is an example answer:

“In my previous role as a crew member at a busy restaurant, I worked with a coworker who was often short-tempered and frustrated on the job, which negatively impacted our team dynamics. Instead of exacerbating the situation, I asked to speak with them privately and listened to their concerns about being overwhelmed by the workload. I acknowledged their feelings, but explained how their behavior made others uncomfortable and less efficient. We worked together on a plan to divide tasks more evenly and be mutually supportive. While it took time, continuously following up and recognizing their efforts to improve helped strengthen our working relationship. This experience taught me the importance of open communication and compromise in resolving workplace conflicts.”


How do you prioritize tasks when you have multiple responsibilities to handle at the same time?

As a fast casual restaurant like Freddy’s Frozen Custard & Steakburgers, there are many responsibilities to juggle at once to keep operations running smoothly. This interview question aims to assess your ability to effectively manage competing priorities, a key skill for success in this fast-paced environment.

To answer this question, first emphasize that you understand the multi-tasking nature of the role and are able to remain poised under pressure while switching between different responsibilities. Then, explain your systematic approach to prioritization, for example:

  1. Evaluate the urgency and importance of each task. Focus on high urgency/high importance items first.
  2. Break down large tasks into smaller steps so they feel more achievable. This avoids being overwhelmed and maintains momentum.
  3. Communicate with managers and colleagues to understand interdependencies and priorities from their perspectives. Collaboration and transparency help avoid duplication of work or dropping the ball on key tasks.
  4. Be flexible in adjusting priorities when unexpected issues arise. Explain how you would handle disruptions while still meeting key deadlines and commitments.

By highlighting these key points and giving a relevant example from your own experience, you convey to the interviewer your practical understanding of effective task management amidst competing pressures, a skill that would serve you well in a role at Freddy’s Frozen Custard & Steakburgers.


How would you wow our customers and deliver that Freddy’s hospitality? Share an example of a time when you went above and beyond for a customer.

This interview question is designed to assess your customer service skills and hospitality mindset. The interviewer wants to hire someone who will go above and beyond to wow customers and create a memorable experience, which is central to Freddy’s brand.

To answer this, convey your passion for service, think of relatable examples that demonstrate your hospitality, and express how you would apply that to Freddy’s. For example, you could say you love making personal connections with customers and always try to anticipate their needs. Mention key Freddy’s qualities like a welcoming atmosphere and fast, friendly service.

“During my previous role, I noticed a family waiting a while for their food during a busy lunch rush at your previous restaurant, so I brought their kids complimentary desserts and coloring books to keep them entertained. When the food was ready, I served it promptly with a smile. The family was wowed and asked to compliment me to the manager. At Freddy’s, I would bring this same proactive service approach to address or exceed customer needs, going the extra mile with a great attitude to leave a lasting positive impression.”


Why are you interested in working for Freddy’s specifically? What appeals to you about the company and its brand?

This interview question is asking you to demonstrate your genuine interest in and passion for the Freddy’s brand and working for the company. The interviewer wants to see that you’ve done your research about Freddy’s and can speak to specific aspects of the brand and job that excite you. They’re trying to assess your cultural fit and determine if you’ll be a great long-term ambassador for the company.

To answer this effectively, do your homework on Freddy’s company values, brand identity, menu, and operations. Highlight a few key points that resonate with you and explain why they appeal to your own values or goals. For example, you could mention Freddy’s commitment to high quality, handmade food and phenomenal customer service, and share how you’re passionate about delivering an exceptional experience for guests. Discuss ways you could contribute to their ” Freddy’s family” culture and embody their brand in your work.

Here’s an example answer:

“I’m extremely interested in working for Freddy’s because of your focus on high standards and a positive team environment. I’ve always had a passion for the food service industry, and Freddy’s commitment to fresh, handmade food and a great guest experience aligns perfectly with my own approach to quality and service. The family-like culture you’ve built, with opportunities for growth and strong support systems amongst crew members, also strongly appeals to me. I’m looking to grow my career with a company that shares my values, and Freddy’s strong brand and culture seem like the ideal fit. I would love the opportunity to contribute to providing guests amazing experiences and to learn and advance in my role as a part of the Freddy’s family.”


How would you describe your communication skills and ability to work as part of a team?

This interview question is asking you to demonstrate your self-awareness of your communication abilities and teamwork skills. The interviewer wants to gauge how well you work with others and share information. As a fast casual crew member, strong communication and teamwork skills are essential to delivering a great customer experience and achieving operational goals.

To answer this effectively, first reflect on your relevant experience. Think about times you collaborated with colleagues or classmates on a project. How did you listen to and relay information? How did you resolve conflicts or disagreements? Highlight relevant strengths, like “I’m an attentive listener who checks for understanding,” or “I’m adept at dividing work and delegating tasks to utilize each person’s skills.”

Second, emphasize transferable skills that would be valuable for the role and company culture. For a fast casual restaurant role, mention things like:

  • Adapting communication style to different audiences, e.g. explaining a concept to a coworker vs. addressing a customer complaint.
  • Remaining positive and cooperative under pressure while multitasking in a fast-paced environment.
  • Taking a team-first approach and being willing to help teammates when needed to meet goals.

For example:

“My communication style is versatile, direct yet polite, and based on mutual understanding. I work cooperatively with diverse teams in high-stress situations while delivering impact, like helping rally my teammates to overcome a large order surge through effective delegation and maintaining a positive attitude.”


What do you think sets Freddy’s apart from other restaurants?

Freddy's Restaurant

The interviewer is asking this question to assess your knowledge of Freddy’s as a company and its differentiating factors compared to competitors. They want to see that you’ve done your research and understand what sets Freddy’s apart in the fast-casual restaurant industry.

Some key things to highlight in your answer:

  • Focus on fresh, high-quality ingredients and scratch-made food. Freddy’s is known for its fresh frozen custard and hand-formed steakburgers made from fresh, never frozen 100% USDA choice beef. Mentioning the fresh, homemade aspects of their food is important.
  • Family friendly atmosphere. Freddy’s has a classic retro feel with 1950s decor that creates a welcoming atmosphere for families and kids. Commenting on their family focus and casual, laid-back vibe would be relevant.
  • Reasonable prices. Despite the quality ingredients and food, Freddy’s is able to offer affordable prices that provide great value to customers. Pointing out their combination of quality and value is a great way to demonstrate your understanding.

With those key points in mind, here is an example answer:

“A few things really set Freddy’s apart in my view. First, their focus on fresh, high-quality ingredients and making everything in-house allows them to serve homemade frozen custard and fresh steakburgers, which is unique for fast-casual restaurants. They also have a very family-friendly atmosphere with a 1950s retro feel that creates a casual, welcoming environment for all ages. Finally, despite using hand-formed patties and fresh frozen custard, Freddy’s is able to offer very affordable prices, making it an accessible option with menu items that provide great value to customers. Ultimately, Freddy’s commitment to fresh, homemade food in a family-friendly atmosphere at reasonable prices is what differentiates them in the fast-casual restaurant space.”


How do you handle constructive criticism or feedback from a supervisor or manager?

This interview question is designed to assess your maturity, communication skills, and accountability. The interviewer wants to know that you can accept feedback professionally, reflect on it objectively, and take action to improve.

To answer this question effectively:

  • Acknowledge that feedback is crucial for growth and maintaining high performance. Express that you welcome constructive feedback.
  • Highlight your listening skills. Explain that you would listen carefully to understand the feedback and ask questions if needed for clarification.
  • Emphasize reflection and openness to feedback. Note that you would reflect on the feedback objectively and assess how it can help you strengthen your skills and better meet expectations.
  • Discuss follow-through. Explain that you would create an action plan to implement the feedback and follow up with your manager on your progress.

As an example, you could say:

“I appreciate constructive feedback as an opportunity to improve. If my manager provided feedback, I would listen actively to fully understand their concerns or suggestions. I would reflect on the feedback openly and think about specific ways I could incorporate it into my work. For instance, if the feedback was to increase order accuracy, I would develop an action plan to review order procedures and double check each order before submission. I would follow up with my manager regularly to show how I’m learning from the feedback. Constructive feedback is key to growth, and I view it as a chance to become a stronger employee.”


Describe a time when you had to handle a challenging or stressful situation at work. How did you handle it?

Relating to handling stressful situations, the interviewer wants to see your problem-solving skills and composure under pressure. Share a specific example of a stressful situation at work, how you responded, and what you learned.

You could discuss a busy rush period with many angry or impatient customers, equipment malfunctions, or short staffing. Explain how you prioritized tasks, maintained a positive attitude, worked with others to resolve issues, and ensured great customer service despite challenges. Highlight relevant skills, like adaptability, communication, and teamwork.

One stressful situation I faced while working as a manager at a busy restaurant was when we were suddenly understaffed during our busiest season due to some unexpected illnesses and resignations. As the manager on duty, the pressure was on me to ensure great customer service despite being short-staffed.

To start, I stepped in to help cover shifts and take on tasks myself where needed to alleviate pressure from the remaining staff. I also quickly placed some emergency job ads and sped up the interview process to hire additional temporary staff. Given the time constraints, I focused the interviews on applicants’ availability to start immediately and their experience in high-volume food service.

For the existing staff, I frequently communicated about the situation, thanked them for their flexibility, and tried to make their jobs easier where possible by simplifying dishes or menus. Though it was a stressful period, by working together as a team to get the job done, we were able to maintain solid customer service and retain sales until the new staff were hired and brought up to speed.

It reinforced for me the importance of leading by example, clear communication, and flexibility/teamwork when overcoming challenges or staffing issues in a fast-paced environment.”

With proven ability to handle stressful situations, you can show you have what it takes to succeed in the fast-paced environment of Freddy’s Frozen Custard & Steakburgers.


Are you comfortable working in a fast-paced environment, and how do you handle multitasking?

This interview question is aimed at assessing your ability to handle a fast-paced, high-pressure work environment where multitasking is essential. As a fast casual restaurant, Freddy’s Frozen Custard & Steakburgers relies on efficiency and seamless teamwork to deliver quick service and a great customer experience. The interviewer wants to ensure you have the composure, organizational skills, and ability to prioritize required to thrive in this type of setting.

To answer this effectively, first emphasize your ability to remain calm under pressure and not get overwhelmed easily. Highlight relevant experience where you had to juggle multiple tasks or priorities at once and succeeded. Explain your strategies for staying organized, triaging work, and avoiding distraction. Assure the interviewer you are able to take initiative and jump in to help colleagues when needed to meet goals. By conveying a “team first” mentality and proactively seeking ways to be useful, you demonstrate a good fit for their collaborative work culture.

Here is an example answer:

“Absolutely, I have no problem working in a fast-paced environment and multitasking comes naturally to me. In my current role, I often have to assist several customers simultaneously while operating the cash register and coordinating with the kitchen staff to prepare orders. It can feel chaotic, but I stay focused on the task at hand, keep a to-do list to avoid forgetting details, and ask colleagues for help if I feel overwhelmed. The most important thing is that customers are served promptly and leave satisfied. I’m able to take direction well and will do whatever is needed to get the job done as a team. I would appreciate the opportunity to contribute to the success of Freddy’s in this way.”


Are you comfortable handling cash and making change?

This interview question is a common one asked in interviews for entry-level cashier positions at Freddy’s Frozen Custard & Steakburgers. The interviewer is trying to determine if you have the basic skills and temperament needed to work the cash register and handle monetary transactions with customers. They want to know that you can accurately count back change, spot counterfeit bills, operate the cash register, and remain calm under pressure when the pace picks up.

To answer this question effectively, express your confidence in these abilities. Mention any related experience you may have, like working retail. Highlight skills such as precision, accuracy, and patience that would lend themselves well to this aspect of the role.

A strong example answer could be:

“Yes, I am very comfortable handling cash and making change. In my previous job working retail, a significant portion of my shifts was spent operating the cash register, counting back change, and processing payments. I have always been skilled at precise counting and enjoy the challenge of handling transactions efficiently and accurately, even when there is a line of customers. My time management and patience would allow me to balance the demands of taking orders and payments. I appreciate the importance of this cash handling responsibility and would take it very seriously if selected for this position.”

An answer like this demonstrates your relevant skills and experience, a competent and diligent attitude, and enthusiasm for the work required.


Can you provide an example of a successful teamwork experience you had in the past?

This interview question is asking you to demonstrate your ability to work effectively with others. As a fast casual restaurant, Freddy’s values strong team players who can collaborate to provide quick and friendly service. By asking for a specific example from your past, the interviewer wants to assess your communication skills, problem-solving skills, and adaptability within a team environment.

To ace this question, reflect on past team experiences where you played an instrumental role. Think about what you accomplished together as a team and what your particular contributions were. Prepare a brief but compelling story that highlights your key strengths as a team member.

Some things to emphasize could be:

  • How you communicated well and listened to others
  • Challenges you overcame through collaboration and determination
  • Unique ideas or strategies you brought to the table
  • Ways you supported your teammates and built rapport

Here is an example answer:

“One successful team experience I had was working on a group project in my Food & Beverage Operations college course. Our team had to plan and host a special event at the campus dining hall. I acted as the team leader and created a schedule to keep us on track. When we hit some roadblocks, such as lack of interest from students, I coordinated a meeting to come up with some alternative ideas. We reworked our plans and ended up hosting a popular Breakfast for Dinner event. It was a hit! By dividing the work, trusting in each other’s abilities, and maintaining open communication, we were able to execute a fun event that exceeded our expectations. This showed me the power of an effective team and I would bring that same determination and ability to listen and adapt to the team at Freddy’s.”


Are you physically able to work up to an 8-hour shift while standing or walking, and lift up to 50 pounds as required?

As a candidate interviewing for a position at Freddy’s Frozen Custard & Steakburgers, you can expect questions that assess your physical abilities and stamina required for the job.

The purpose of this question is for the interviewer to determine if you have the physical capabilities to perform the essential job functions. Working in a fast casual restaurant involves being on your feet for long periods, moving around quickly, and lifting heavy food supplies or equipment. By asking if you can work an 8-hour shift standing/walking and lift 50 pounds, the interviewer wants to confirm you are able to handle the physical demands of the role.

To answer effectively, be honest but convey confidence in your abilities. If you have related experience where you demonstrated the necessary stamina and strength, mention that. Explain how you are accustomed to prolonged standing/walking and lifting medium weights, and that you are able to take on the physical requirements of this position. If you are healthy and active but lack directly related experience, express your physical fitness and that you are capable of adapting to the work conditions.

Here is an example answer:

“Yes, I am capable of working an 8-hour shift while standing/walking and lifting up to 50 pounds. In my previous role as a server at a busy restaurant, I was often on my feet for full shifts and frequently had to lift and carry heavy trays of dishes and food supplies. I lead an active lifestyle and exercise regularly to stay in shape, so I have the stamina and strength to handle the physical demands of this position. I am able to take on whatever is required to get the job done and ensure great service and quality.”

By preparing for and answering this question confidently, you can show the interviewer you are a strong candidate with the physical abilities necessary to meet the job’s requirements. With the right mindset and a bit of practice discussing your relevant experience or abilities, you will feel ready to address this common yet important interview question.


Things can get crazy around here and customers can be demanding. How would you handle an upset or frustrated customer? Walk me through your process for turning a frown upside down.

This interview question is aimed at assessing your customer service skills and ability to handle tense situations with grace and empathy. The interviewer wants to know that you can stay calm under pressure, listen to customers with an open mind, and resolve issues to leave customers satisfied.

To answer this question effectively, first acknowledge the chaotic and demanding nature of the work. Then, explain your step-by-step process for addressing a frustrated customer. Mention things like staying composed, listening to their concerns, apologizing for any inconvenience, and taking action to remedy the situation. Show that you are able to empathize while also being solution-focused.

Here is an example of how to respond:

“I understand that at times it can get very busy and stressful, and not all customers will be pleased. If a customer is upset, first and foremost I would remain calm and composed. I would listen to their concerns and apologize for any poor experience they had, even if it was out of my control. I would say something like, ‘I apologize for the inconvenience. Please, tell me more about what happened and how I can help.’ I would then take responsibility to make it right, whether that means remaking their order, providing a refund or coupon, or other reasonable solution. The most important things are staying calm, listening, and taking action to resolve the issue and leave the customer satisfied. With this approach, I am able to empathize and de-escalate the situation to turn a dissatisfied customer into a happy one.”


What attracts you to a fast-paced, team environment like Freddy’s?

The interviewer is asking this question to assess if you would be a good fit for Freddy’s fast-paced, team-oriented work environment. They want to hire candidates who thrive under pressure, work well with others, and genuinely enjoy the collaborative and fast-paced nature of the job.

To answer this effectively, focus on these key points:

  • Highlight relevant experience: Mention any previous experience you have working in a fast-paced, high-volume environment. For example, ‘At my current job as a server, I regularly have to juggle many tasks and customer requests at once while working with a team, so I’m used to a fast-paced work setting.’
  • Emphasize teamwork skills: Discuss your teamwork skills and how you collaborate well with others. For example, ‘I work very well with coworkers and managers, and I understand how important communication and collaboration are to efficiently serving customers.’
  • Convey passion for the work: Express genuine passion for Freddy’s and the type of work you would be doing. For example, ‘I’m an avid fan of Freddy’s food and atmosphere, and the opportunity to be part of the team delivering high-quality products and experiences to customers in a fast-paced environment really appeals to me.’
  • Wrap up with confidence: Finish by confidently stating that you believe you would be a great fit for the position and thrive in their environment.

Here’s an example answer:

“Having worked as a server at a busy restaurant for the past couple years, I’m very accustomed to a fast-paced, high-volume work setting. I work well under pressure while collaborating with coworkers and managers to meet customers’ needs. I’ve always enjoyed the energy and teamwork of the food service industry. Freddy’s seems like an exciting place to contribute to, with quality food and an engaging atmosphere. My passion for delivering great experiences to customers combined with my experience thriving in a fast-paced team environment would make me a great fit for this position. I would appreciate the opportunity to contribute to your team.”

With this targeted approach, you’ll leave the interviewer confident in your ability to succeed in Freddy’s vibrant work environment.


Why should we pick you? What unique skills or strengths would you bring to the Freddy’s squad?

Freddy's Employees

The purpose of this interview question is for the interviewer to assess what you can uniquely contribute to the role and the company. They want to understand what your key qualifications are and how those would benefit their business.

Some things they may be evaluating include:

  • Relevant experience: Do you have experience in food service, customer service, or a fast-paced work environment? Highlight any related experience and what you learned from it.
  • Transferable skills: Emphasize key skills that would apply to this role like active listening, teamwork, attention to detail, efficiency, and a positive attitude. Explain how you have demonstrated these skills in the past and how they would be valuable in this position.
  • Motivation for the company: Express your passion for Freddy’s and its values. Explain why you’re drawn to the role and company and your future goals for contributing to their growth and success.

When answering, be authentic and speak genuinely about your relevant experience, skills, and enthusiasm for the company. Weave those elements together to paint a compelling picture of what you could bring to the Freddy’s squad.

For example, you could say:

“I believe my 2 years of experience in food service would allow me to quickly learn Freddy’s operations and contribute to delivering great food and experiences for customers. I have strong skills in active listening, efficiency, and teamwork, which have been crucial in my previous role during busy rushes. Most of all, I’m excited about Freddy’s commitment to quality ingredients and community involvement. I would love the opportunity to use my experience to help Freddy’s continue expanding and enhancing the customer experience. My goal is to advance into a leadership role where I can have an even greater impact on the company’s success.”


Where do you see your career in a few years? Could being part of the Freddy’s fam help get you there?

This interview question is asking you to demonstrate your career vision and how Freddy’s can fit into your longer term goals. The interviewer wants to see that you have thought about your career path and are motivated and proactive about progressing along that path. They also want to ensure that you see a future for yourself at Freddy’s and are not just viewing the position as a short-term job.

To answer this effectively, first discuss your key career goals and the steps you want to take to achieve them over the next few years. Then, explain how the role and opportunities at Freddy’s can help you progress towards those goals. For example, if your goal is to eventually become a general manager, explain how the leadership and management experience you could gain in this position could set you up to achieve that goal. If possible, tie your goals back to the requirements of the specific position and how the skills and experience you would gain would be relevant.

A strong answer could be:

“Over the next few years, my goal is to take on more responsibility and eventually transition into a restaurant management role. The experience I would gain in this position, such as leading team members and organizing workflows, would be invaluable steps towards that goal. Additionally, Freddy’s culture of promoting from within would give me the opportunity to work my way into a management position as positions become available. My key priority is to exceed expectations in this role and contribute to the growth of the business and its people. Overall, I see a lot of opportunity for career progression at Freddy’s, and this position would be an ideal next step along my career path.”


How do you handle stressful situations while maintaining a positive attitude?

The interviewer is asking this to assess your ability to work well under pressure while also keeping morale and team spirit high. It’s critical for fast casual roles where you’ll be juggling many demands and interacting with customers.

To answer this effectively, first acknowledge that stressful situations inevitably arise in any job. Then, discuss some strategies you use to manage stress, such as:

  • Taking a brief break to breathe and reset
  • Focusing on what you can control versus what you can’t
  • Relying on your preparation and training to build confidence
  • Supporting coworkers and working together as a team
  • Maintaining an optimistic outlook

Explain that through a combination of these techniques, you’re able to handle pressure calmly and professionally. Most importantly, convey a genuine positivity and enthusiasm for the work. People will take cues from your attitude, so leading by example is key.

For example, you might say:

“In fast casual restaurants, there are often rushes of customers and obstacles that threaten to stress me out. However, I try to breathe and remember my training. I know we’ve been prepared to handle busy periods. I also stay optimistic, knowing that rushes are often short-lived. By supporting my team and maintaining a positive attitude, we work through stressful times efficiently and keep morale up. Even when facing challenges, focusing on solutions rather than problems helps me keep a constructive mindset.”


Tell us about a time you had to work quickly while also maintaining high quality. How did you achieve this?

The interviewer is asking you to describe a time when you had to work quickly while maintaining high quality to assess your ability to perform under pressure and tight deadlines while delivering strong results. They want to see that you can prioritize tasks, work efficiently, and not compromise on quality.

To answer this, discuss a relevant experience from your background, ideally from a fast-paced work environment. Explain the high-level situation, the limited time you had to work with, and the quality standards that could not be sacrificed. Then, share the key steps you took to ensure you achieved both speed and quality.

Some things you might highlight include:

  • Creating a strict timeline/schedule and set of priorities to keep you on track.
  • Focusing on one task at a time to avoid becoming overwhelmed.
  • Asking for additional resources or help if you realized you couldn’t complete everything alone in time.
  • Paying strong attention to detail and not cutting corners, even when rushing.
  • Continuously reviewing your progress and making adjustments as needed to avoid falling behind.

For example, you might say:

“When I worked at a busy restaurant as a cook, we would frequently get large orders with only 30 minutes to prepare them while maintaining high food quality. To achieve this, I would immediately create a strict prep timeline for myself and each food item based on how long they took to prepare. I focused on one dish at a time to avoid feeling overwhelmed and asked the manager for help if I noticed myself falling behind schedule. Even with the limited time, I ensured not to cut any corners while preparing the food and reviewed my progress every 10 minutes to keep myself on track. This systematic and collaborative approach allowed me to always meet the tight deadlines while delivering great food quality, which would be my same approach in this role at Freddy’s.”

In summary, to ace this interview question, be authentic in your response, highlight relevant experience, emphasize key techniques for achieving speed and quality, and express a can-do attitude. If you go in prepared to share a compelling story showcasing your ability to work quickly and effectively while maintaining strong results, you’ll nail this question and move one step closer to the job.


Can you tell me about a time you failed or made a mistake at work? How did you fix it?

This interview question about dealing with failure or mistakes at work is commonly asked to assess your self-awareness, accountability, and problem-solving skills. The interviewer wants to see that you can acknowledge errors, take ownership for them, and implement solutions to resolve issues. When answering, be honest but stay positive – discuss what you learned and how you grew from the experience.

To prepare, reflect on moments from your work history where things did not go as planned. What did you do? How did you resolve the problem? What did you take away from the situation? Discussing a relatable challenge in the fast casual industry, such as taking too long to fill orders during a rush and learning time management techniques to streamline your processes, shows your relevance for the role.

Here is an example answer:

“There was a time when I was still learning to balance multiple orders during busy rushes. I let several customer tickets build up, resulting in increasing wait times and frustration. I realized I had poorly planned how to sequence and prioritize the different meals. To remedy the situation, I asked my manager for advice on better organizing my station and tasks. She gave me some great tips on streamlining my methods. On my next several shifts, I meticulously applied her guidance. With continued practice, I got faster and more efficient at anticipating what was needed and staying on top of all the orders. It was a valuable learning experience on preparation and time management that has distinctly benefited my performance since.”

Relating your experiences to the core demands of the fast casual role and what you learned demonstrates your capability to acknowledge mistakes, seek and implement feedback, and improve processes – all desirable qualities for the position. Highlighting what you can bring to the team in the way of motivation to grow and serve customers better will make you a strong candidate for the role.


What’s your availability for work? Looking for part-time or full-time? And how soon can you start?

The interviewer is asking about your availability and start date to determine if you would be a good fit for the role and business needs. As a fast casual restaurant, Freddy’s has consistent customer traffic and requires sufficient staffing to operate efficiently.

To answer this, be honest but highlight your flexibility. Explain your current availability, but emphasize that you are willing to work around the schedules and hours required for the role. Share relevant experience working flexible or non-standard hours. If you have limited availability, be upfront about any major commitments, but express a commitment to reliability and meeting the job’s needs.

Be sure your answer demonstrates you have considered the demanding hours of the fast casual restaurant industry and that you are committed to fulfilling the responsibilities of the role.

For example, you could say:

“Given my experience in the industry, I understand the long hours and changing schedules that are often necessary to keep the restaurant running smoothly and meeting customer demand. I am looking for full-time work and have open availability, including evenings and weekends. I pride myself on being a reliable team member with a strong work ethic, and my open availability would allow me to be present whenever needed to get the job done.”

By expressing your relevant experience, passion for the work, and true availability and flexibility, you position yourself as a promising candidate for the role. With this approach, you can feel confident in addressing the interview question and moving forward in the interview process.


Are you willing to work flexible hours, including nights and weekends?

The interviewer is asking this to assess your availability and compatibility with the hours typically required in this line of work. Fast casual restaurants are open long hours, including late nights and weekends, so they need employees who can staff the store during all open hours.

By asking if you’re available for ‘flexible hours, including nights and weekends,’ the interviewer wants to confirm you understand and are willing to commit to the hours necessary for the job.

To answer effectively, be upfront about your current availability while conveying a flexible and committed mentality:

“Yes, I am able to work flexible hours, including nights and weekends. I understand the demands of the fast casual industry and the hours required to keep the restaurant running. My current schedule is quite open, so I would be able to work whatever hours are needed to get the job done and support the team.”

By directly answering yes and acknowledging an understanding of the hours, you assure the interviewer you meet the basic requirements. Highlighting your open schedule and willingness to do what’s needed shows your flexibility and commitment to the work. This type of answer demonstrates you would be a reliable team member that Freddy’s can count on to be present during all open hours.


Do you have reliable transportation to get to work?

This question may seem straightforward, but the interviewer is trying to assess more than just whether you have a car. The interviewer wants to know that you have a dependable way to get to your shifts on time each day. Being late to work can disrupt restaurant operations and inconvenience coworkers.

As a fast casual establishment with a constant stream of customers, every employee being present and ready to work is crucial. To answer this question effectively, express that you have a reliable, consistent means of transportation, such as your own vehicle, public transit, or ride-sharing. Emphasize your strong punctuality and commitment to arriving to all shifts on time.

Here’s an example answer:

“Yes, I have a reliable vehicle and am able to get to work consistently on time each day. As someone seeking a position in the food service industry where efficiency and punctuality are very important, I fully understand the need for all employees to arrive for their shifts in a timely manner. You can count on me to be present and ready to work at the scheduled time for each of my shifts.”

By addressing the underlying concerns about reliability and punctuality, preparing a solid answer to this common interview question will help set you apart as a strong candidate for the role.


Questions to Ask the Interviewer in Freddy’s Interview

You’ll likely be asked if you have any questions for towards the end of your interview. This is your opportunity to leave a lasting impression, demonstrate your interest in the role and company, and gather important information to determine if the position is the right fit for you.

The interviewer is asking this question to assess your enthusiasm and curiosity about the job and company. Having some insightful questions ready shows you did your research and are eager to learn more. It also gives you the chance to clarify any concerns or gain additional context about the role, team, company, etc. to make an informed decision.

Here are some questions you can ask your Freddy’s interviewer:

  • What does success in this role look like?
  • What’s the career path for this position?
  • What’s the company culture like?
  • What’s your favorite part about working for Freddy’s?
  • What’s the day-to-day job function for this role?
  • Can you tell me about any recent initiatives or changes the company has implemented to improve operations or customer experience?
  • Can you tell me about any specific programs or resources offered to help employees grow and advance within the company?
  • Can you tell me more about the training process for new hires?
  • What are the opportunities for growth within the company?
  • Can you describe the company culture and working environment?
  • What are the typical shift hours and scheduling expectations?
  • How does the company recognize and reward employees for their work?
  • Are there any specific challenges or difficult situations that I might encounter in this position?
  • Can you tell me more about the company’s values and mission statement?
  • How does the company ensure the safety of its employees and guests?
  • Can you describe the process for requesting time off or scheduling changes?
  • What are the current goals or priorities for the company/team?
  • What attributes or qualities are most important for this role?
  • How is employee feedback collected and responded to?
  • How is team success and individual performance measured?
  • Are there opportunities for growth or career development? If so, how are those opportunities made known to employees?
  • What’s the work-life balance like for employees in this role or at Freddy’s overall?
  • How would you describe the company’s values or mission?
  • What are some of the perks or benefits of working for Freddy’s?

Overall, asking insightful questions shows your passion and enthusiasm as a candidate. Prepare some questions in advance based on your research and things that are important to you in a role or company culture.

The questions you ask can give you a more holistic sense of the position and company, and help you decide if it’s the right next step in your career.


Freddy’s Hiring Process

Freddy's Hiring Process

At Freddy’s Frozen Custard & Steakburgers, the hiring process typically takes around 7 days on average and varies in length and complexity based on the specific position.

For an entry-level roles, the process moves quickly. After submitting an online application, you can expect a phone interview within a couple days where you’ll discuss your experience, strengths, and customer service skills. If that goes well, you’ll be invited for an in-person interview at your nearest Freddy’s location. This interview will be more in-depth, allowing the hiring manager to get a sense of your personality and fit for the team. Be ready to share specific examples of how you’ve provided great customer service and handled difficult situations. With the right skills and enthusiasm, you’ll be preparing for your first shift in no time.

For management positions, the process is more rigorous. You’ll start with an online application, then go through multiple rounds of interviews. Senior leaders will assess your experience, leadership ability, and operational skills. They’ll want to know about your approach to building a cohesive team, improving performance, and maintaining high food quality and service. Although more intensive, this process allows Freddy’s to find exceptionally skilled leaders who will nurture their team and delight customers.


Freddy’s Interview Tips

Stay positive and highlight why you’re a perfect fit for the Freddy’s family. Prepare for your interviews and visualize yourself delivering a great experience to every customer. If you show your passion for the work and connect with your interviewers, you’ll be on your way to an exciting new opportunity at Freddy’s Frozen Custard & Steakburgers.

What to Wear to Freddy’s Interview

Freddy's Dress Code

You’ve landed an interview at Freddy’s Frozen Custard & Steakburgers—congratulations! Now it’s time to prepare, and a big part of that is deciding what to wear. As the saying goes, ‘dress for the job you want, not the job you have.’

Since Freddy’s has a specific dress code for restaurant employees, it’s a good idea to emulate that style for your interview. For reference, Freddy’s requires employees to dress in a clean, professional manner. The dress code specifies wearing a tucked-in button-down shirt or blouse, tying long hair up in a bun, and wearing a company-issued Freddy’s hat. Bottoms must be dark jeans or slacks in black or brown. Footwear should be close-toed black shoes or sneakers covering the ankles. Visible tattoos, piercings, facial hair, jewelry, and long nails are prohibited for a neat appearance.

For your interview, take that dress code and make it a notch more professional and polished. For a role like Hotline or Coldline Crew Member, business casual attire like nice jeans or khakis, a fitted blouse or button-down shirt, and closed-toe shoes would be appropriate. For a Supervisor or Manager position, elevate to business casual like slacks or a knee-length skirt, a blouse, and blazer or cardigan. For roles at the Corporate Support Center, dress formally in slacks or a skirt suit and a button-down shirt.

In all cases, be well-groomed from head to toe—shower, style your hair, and avoid strong fragrances or scents. Dressing professionally shows you are taking the interview seriously and are capable of presenting yourself appropriately for the work environment.

You’ve got this! Now get out there and wow them with your passion and preparation.



With these insights into the top questions asked in Freddy’s Frozen Custard & Steakburgers interviews and suggestions for compelling responses, you now have the knowledge and skills to shine in your upcoming interview.

Go in there feeling fully prepared and confident, knowing you have thought through how to articulate your relevant experience, strengths, and goals. The interview is your chance to demonstrate why you would be a great fit for the role and the company culture, so make the most of it.

And even if you nail the interview, don’t stop there. Keep sending out applications to other restaurants in this space. As you hopefully progress to further interviews or even job offers, you will be in an even stronger position. Some similar restaurant chains to consider applying to include White Castle, Culvers, In-N-Out, Shake Shack, Steak ‘n Shake, Red Robin, Five Guys, Smashburger, and Braum’s.

Stay persistent and remain optimistic, and the right opportunity for you will come along. Ultimately, by preparing thoroughly and taking consistent action, you are creating your own luck and opportunities. Go get it!

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