Picture this: It’s interview day, and you’re at Steak ‘n Shake, palms sweaty, heart racing.
Questions buzz in your head: What will they ask? How should I respond?
Relax. You’re in luck.
This blog post is your all-access pass to the most common Steak ‘n Shake interview questions and top-tier answers.
Here’s the truth: preparation doesn’t just increase your chances, it changes the game.
With this guide, you’ll enter the interview room ready to engage and impress.
Ready to dive in? Let’s get you from an eager applicant to the candidate they can’t forget.
Steak ‘n Shake Company Information
Know Steak ‘n Shake Inside Out
To truly stand out, showcase your grasp on Steak ‘n Shake’s heritage and ethos.
Don’t just read—absorb. Your familiarity with Steak ‘n Shake’s story will speak volumes about your dedication and fit for their team.
|Trade Name||Steak ‘n Shake|
|Type||Casual Restaurant Chain|
|Date Founded||February 1934|
|Headquarters||Indianapolis, Indiana, United States|
|Menu||Steakburgers, Fries, Milkshakes, Sandwiches, Salads, Desserts|
|Signature Items||Original Double ‘n Cheese Steakburger, Frisco Melt, Classic Milkshakes|
|Core Values||Quality, Empowerment, Customer Focus|
|Competitors||McDonald’s, Wendy’s, Burger King, Five Guys, Dairy Queen, Freddy’s Frozen Custard & Steakburgers, Shake Shack|
- ???? Pioneering Quality: Founded by Gus Belt in 1934, Steak ‘n Shake began as a burger stand in Normal, Illinois, where Belt would grind steaks into burgers right before customers to ensure freshness.
- ???? Slogan Story: The company’s promise, “In Sight It Must Be Right,” traces back to Gus Belt’s practice of grinding steak in view of the customers, symbolizing transparency and quality.
- ???? Drive-thru Innovation: Expanding from a single stand, Gus Belt transformed multiple central Illinois restaurants into the now-famed Steak ‘n Shakes, introducing a pioneering drive-thru service.
- ⏱ Speed Service: In its early years, Steak ‘n Shake set a five-minute delivery goal for orders, rewarding fast-working employees with sugar cubes for meeting this speedy standard.
- ???? Nautical Nourishment: The 1930s saw Steak ‘n Shake’s unique customer service extend to the waterfront, where it delivered meals directly to boats in Peoria, Illinois.
- ???? Retro Vibes: The chain is lauded for its classic American diner feel, complete with vintage decor that whisks patrons back to the golden age of diners.
- ???? Celebrity Endorsement: Notables like film critic Roger Ebert and Shake Shack’s Danny Meyer have publicly expressed their love for Steak ‘n Shake, the latter finding inspiration as a teenager.
- ???? Signature Flavors: Famous for its steakburgers and milkshakes, Steak ‘n Shake’s menu boasts beloved flavors ranging from vanilla to banana, securing its status as a culinary icon in America.
Steak n Shake Mission Statement
Constantly to serve our patrons the highest quality burgers and shakes along with extending them great service at the lowest possible prices.
Steak n Shake Interview Questions
Why do you want to work for Steak n Shake?
When this question pops up in your interview, it’s your chance to shine.
The interviewer is peering into your genuine interest and passion for the company and role.
They want to know you did your research on Steak n Shake and can speak articulately about why it’s a good personal fit and career move for you.
So, what’s the game plan?
- Do your research. Learn about Steak n Shake’s brand, values, culture, and goals. The more you understand about the company, the more authentic and compelling your answer will be.
- Highlight relevant experience. Connect your background and skills to the requirements of the role and company. For example, mention how your experience in fast-paced restaurant environments will allow you to thrive in Steak n Shake’s fast-casual style.
- Express genuine passion. Share 1-2 of Steak n Shake’s qualities or opportunities that genuinely excite or interest you. Being authentic and passionate will make you a strong candidate.
Now, here’s a snappy example to put it all together:
Where do you see yourself in five years, and how do you see your role at Steak n Shake fitting into your future plans?
Picture this — in five years, you’ve climbed a few rungs up the career ladder. Where are you standing?
That’s what Steak n Shake wants to suss out with this classic interview curveball.
Here’s how you knock it out of the park:
Start with the big picture. Where’s your career compass pointing? Sketch out the kind of role you’re gunning for.
Then, bridge the gap. How does flippin’ burgers or managing shifts at Steak n Shake pave your path to that dream role? Talk about the skills you’ll hone and the experiences you’ll gain.
Get them nodding. Point out the bits of the job that have you buzzing with excitement. Your answer should be dripping with passion and show you’re not just there for the paycheck — you’re there to grow.
And remember, this isn’t just about climbing the ladder — it’s about climbing the right one.
Here’s how you can frame it:
What do you understand by the “gold standard” in service, and how do you plan on delivering it?
“Gold standard” in service? Now, that’s a phrase that gets the taste buds of any service industry professional tingling.
When you’re up for a spot at Steak n Shake, they’re going to want to see if you’ve got the recipe for top-notch service.
Here’s the scoop: ‘Gold standard’ is your Oscar-winning performance of the service world. It’s about dishing out service so good, guests can’t wait to come back for seconds.
Explain that you view the gold standard of service as providing fast, friendly, and accurate service that exceeds guest expectations.
Then, convey how you would work to achieve this, such as through attentive listening, timely follow-through, working collaboratively with colleagues, and going the extra mile when needed.
Tell them about a time your service skills shone bright.
Now, let’s cook up a quick example:
How would you describe your approach to teamwork, and what strategies do you use to foster collaboration among colleagues?
Teamwork? It’s the secret sauce that makes or breaks the guest experience at Steak n Shake.
The interviewer wants to assess your collaborative nature and see that you have the skills and mindset required to foster positive relationships with coworkers.
When answering, convey that you view teamwork as critical to achieving company goals and that you proactively contribute to an environment of support and camaraderie.
Here’s how you serve up your answer:
- Dish out the good stuff from your past. Share a bite-sized story of when you worked hand-in-glove with a team to meet your goals.
- Lay on the communication thick. It’s all about talking the talk and walking the walk, right? Add a pinch of accountability and a dash of adaptability to the mix.
- And, oh, attitude is everything. You’ve got to show that your glass is half full, always ready to top it up. It’s about nurturing those roots of rapport and harvesting fresh perspectives.
Let’s blend these ingredients into a response that Steak n Shake can’t resist:
Describe a time when you went above and beyond to provide exceptional service to a customer, and what impact did it have on their experience?
Going above and beyond for a customer — that’s where the rubber meets the road in service.
Steak n Shake wants to know if you’ve got the horsepower to take that extra mile.
Think of it like this: every customer is a guest at your dinner party. You wouldn’t just pass them a plate; you’d make it an experience. That’s what they’re after.
So, when you’re responding:
- Briefly describe the customer interaction and situation. Set the scene to help the interviewer understand the context.
- Explain what you did that went above and beyond normal expectations. Show your initiative and dedication to great service. Mention any resources or effort required.
- Discuss the positive impact and outcome of your actions. For example, you made the customer’s day, turned a poor experience into a positive one, received praise or recognition, or built repeat business and loyalty.
Ready to cook up an answer? Here’s a taste:
Can you explain your experience with cooking and food preparation and how it would relate to your work at Steak n Shake?
Steak n Shake is curious about your spice level when it comes to the heat of the kitchen.
They want to know you have the knowledge and skills to prepare food items efficiently and correctly to meet Steak n Shake’s standards.
Start by seasoning your answer with your food prep history. Toss in even those home kitchen escapades. It’s all about the flavors you bring to the table.
Carve out the skills that make you a whiz, whether it’s your ninja knife work or your mastery of the grill. Don’t forget a pinch of sanitation savvy — it’s essential.
Then, let’s get into the qualities. Speed, precision, and cool under fire. That’s what makes a kitchen sizzle. And your drive to dish out joy? That’s the cherry on top.
Show ’em your love for food and service is as real as it gets. Make them see you in their apron, flipping burgers to perfection.
Let’s plate up an example:
The interviewer wants to assess your conflict management skills and ability to work with others professionally, even in challenging situations.
Steak n Shake is all about the teamwork that turns challenges into triumphs.
So, here’s how you can dish it out:
Start with the special of the day: a real-life scenario. Just the facts, no extra seasoning. Show you’re a team player, even when the team’s not playing nice.
Then, get into the action. What’s your secret sauce for handling the heat? Remember, focus on your steps, not the spice of the conflict.
Serve up those skills. Did you communicate like a champ? Whip up a compromise? Give them the highlights.
Keep it as short as the time it takes to flip a burger. They want the gist, not the gristle.
Ready for an example?
What is your approach to customer service, and how do you plan to create a hospitable environment for guests at Steak n Shake?
Customer service isn’t just a phrase; it’s your stage.
And Steak n Shake? That’s your audience, eager for a show of hospitality.
Serve up your approach with gusto:
Pour on the passion. Why does excellent service get your motors running? Maybe it’s the smiles or the satisfaction of a job well done. Let them see that spark.
Next, discuss how you would anticipate and meet customer needs, be attentive and friendly, and resolve any issues. Give examples of your strong service orientation from previous roles.
Then, paint the picture of teamwork. How do you toss the ball around to make sure everyone’s playing the same game? It’s about setting up the pins for a perfect strike.
Let’s whip up an answer that’s as satisfying as their milkshakes:
How do you stay organized and manage your time effectively when dealing with multiple tasks or orders simultaneously?
Staying organized with a grill full of orders is like conducting an orchestra. You’ve got to keep the symphony in sync.
That’s what Steak n Shake wants to see — can you keep the music playing sweetly when the kitchen’s hot?
Here’s your recipe for an answer:
First, set the table. How do you map out your to-do’s? Are you old-school with a notepad or digital with the latest tech?
Then, talk timing. How do you decide which order gets the first sizzle? Share your strategy — it’s about serving up satisfaction efficiently.
Communication is your garnish. It’s not just about juggling orders, but also about keeping customers in the loop. They want to know their burger is coming hot and fresh.
Lastly, stay cool as a milkshake. They need to know you’re the calm in the kitchen storm.
Now, let’s flip an example onto the grill:
Switching work environments can be like changing tables mid-meal.
The interviewer is trying to determine if you remain flexible, take initiative, and have a positive attitude when faced with change.
To whip up your answer, start with a story. Dish out a time you jumped into a new kitchen and had to find where all the pots were without missing a beat.
Highlight your open-minded and proactive approach. For instance, mention how you asked questions to learn the new standards and procedures, took good notes in training, and volunteered to help others coming on board.
Don’t forget to season with positivity. Keeping a sunny side up when the kitchen’s heating up shows you’re not going to scramble under pressure.
Let’s serve up an example that’ll show them you’re ready for their rush hour:
How do you approach continuous learning, and what strategies do you use to stay up to date with industry trends and best practices?
In the whirlwind world of Steak n Shake, learning isn’t just a side dish — it’s part of the main course.
They’re peering over the counter to see if you’re the kind of person who doesn’t just flip burgers but also flips through pages of industry insights.
Serve up your dedication to growth with a dash of specifics you use, such as:
- Reading industry publications and blogs to learn best practices.
- Taking online courses to strengthen your knowledge in key areas like food safety procedures or customer service practices.
- Attending industry events and conferences to network and discover the latest innovations.
- Regularly reflecting on your strengths and weaknesses to identify opportunities for improvement.
Now, let’s plate an example that really sizzles:
Creative thinking? In the Steak n Shake kitchen, it’s as essential as salt and pepper. They’re hungry to see how you cook up solutions when the heat’s on.
To serve an answer they’ll eat right up:
Start with a meaty challenge that showcases your resourcefulness and grit. Perhaps the grill went down, and you had a line out the door.
Stir in your process. How did you keep your cool and consider multiple options before choosing the best path forward? Maybe you crafted a limited-time “Stovetop Specials” menu.
Season with your takeaway. What’s the zesty lesson you learned? Show them how it’s added to your flavor as an employee.
Whip up an example like this, and they’ll see you’re ready to handle Steak n Shake’s lunchtime rush.
How do you plan to create a positive, fun-loving environment for colleagues and guests at Steak n Shake?
You know what’s contagious? Enthusiasm! And Steak n Shake is all about that buzz of excitement.
So when they toss this question your way, they want to see that you understand the importance of enthusiasm, collaboration, and enjoyment as driving forces of productivity and customer satisfaction in the fast-paced restaurant industry.
Here’s the scoop: Be the energy you want to see!
Chat about how you’d be that spark. Maybe you’ve been the mastermind behind epic team events or the hero who turned Monday blues into Monday woohoos. Translate that zest to the restaurant scene, and you’re golden.
Dish out specific game plans. Think team breakfasts or a “Kudos Board” for shout-outs. Show them your strategy isn’t just talk; it’s a slam dunk for smiles.
Remember, a happy crew equals guests grinning from ear to ear. Your knack for creating a feel-good zone? That’s going to make their day, and isn’t that what it’s all about?
Tough spots? We’ve all been there.
But what really matters is how you swing back. This is your chance to strut some grace under fire.
- Kick-off with a tale where you turned the tides.
- Paint the picture of the chaos, then zoom in on how you played the calm in the storm.
- And lessons? Those are the golden nuggets. Maybe you learned the power of a deep breath or the art of the pivot.
How would you go about resolving a customer’s complaint or addressing a customer who was dissatisfied with their dining experience?
The interviewer is trying to evaluate if you have the right approach to resolving complaints and addressing dissatisfied customers.
Picture this: A customer’s frown is practically begging to be flipped upside down. You’re on stage!
First things first, lend them your ears. Let them spill the beans while you tune in with all you’ve got.
Then, it’s showtime for empathy. Nod, acknowledge, and echo their concern. They need to feel heard and understood, right?
Now, roll up your sleeves. Whether it’s rallying the manager, whipping up a fresh meal, or offering a sweet deal for their next visit, you’re the maestro of mending fences.
For example, you could say:
What aspects of the Steak n Shake brand and values align with your own?
So you’re digging into the Steak n Shake vibe, and you gotta show you’re not just on the same page; you’re in the same sentence.
Do a little homework on Steak n Shake’s brand identity and company values.
Their key values include:
- Providing friendly, fast, and accurate service
- Valuing and investing in employees
Got a story where you dazzled a customer with lightning-fast service? Or perhaps a time when you boosted a colleague’s day? Those gems show you’re not just walking the walk; you’re talking the Steak n Shake talk.
Wrap your tales around their values. It’s like telling the interviewer, “Your brand’s DNA? It’s got my name all over it.”
For example, you could say:
At Steak n Shake, we value hard work, a dedication to quality, and an enjoyment of working as a team in a fast-paced environment. Have your experiences prepared you for this?
Alright, let’s cut to the chase.
They’re not just curious about your work history. They want to know if you’ve got the chops to juggle the heat, the teamwork, and the quality all in one go.
To answer this question successfully, you need to highlight relevant experiences and convey genuine enthusiasm.
- Tell a quick tale about thriving under pressure. Did you nail a project with the clock ticking? Perfect.
- Team player much? Share a snippet about harmonizing with a group to deliver something awesome.
- Quality is your middle name, right? Boast a little about your sharp eye. But keep it humble, of course.
- Now, wrap it up with passion. You love making someone’s day with a great meal, don’t you? That’s the spirit they’re looking for!
Here is an example answer:
What are the strengths you pride yourself on and the weaknesses you are committed to developing?
Self-improvement is the name of the game. No one’s perfect, but hey, you’re on the right track!
The interviewer is trying to gain insight into your self-awareness, growth mindset, and fit for the role and company culture.
To ace this question:
Acknowledge that professional growth is an ongoing process. Explain you recognize the importance of continuously improving and building on your strengths.
Highlight one skill or quality you excel in that would be applicable to the role, such as ‘strong work ethic,’ ‘ability to thrive in a fast-paced environment,’ or ‘passion for delivering great customer service.’
Discuss an area you’re proactively trying to strengthen, such as ‘getting overly enthusiastic at times, ‘ ‘being a perfectionist,’ or ‘reluctant to delegate.’
Explain how you’re working to develop this skill, e.g., ‘modulating your energy’ or ‘establishing better boundaries’ or ‘consciously empowering and trusting teammates.’
Express enthusiasm for self-betterment and relate your efforts back to the requirements of the Steak n Shake role.
What is your availability like, and are you comfortable working nights and weekends?
So, they’ve popped the big question about availability. No sweat! This is your chance to shine with your flexibility.
Steak n Shake is all about that hustle and bustle, often well into the night and on weekends.
When answering, be honest but emphasize your willingness to accommodate the needs of the business.
Try something like this:
- Open with your current schedule.
- Explain that you understand the hours may be irregular and are prepared to work shifts as needed, including nights and weekends.
- Highlight any relevant experience you have with a flexible schedule.
Put it out there that you’re game for what they throw at you because, let’s be real, flexibility is key in the restaurant biz.
A strong answer could be:
Do you have reliable transportation to get you to work on time?
The Steak n Shake interviewer isn’t just asking if you have a set of wheels.
They’re looking at the bigger picture – can they count on you to be there when the fries are flying and the shakes are spinning?
Hit them with the good stuff:
- Confirm your transport is as reliable as you are. Keep it affirmative and confident.
- Share a quick insight into why punctuality is your middle name.
To answer effectively, say something like:
If hired, how soon could you start working at Steak n Shake?
When they ask when you can start, they’re really asking, “How pumped are you to jump in?”
It’s your moment to show them you’re ready to roll up your sleeves and get to work.
Here’s the play-by-play:
- Start off with a bang by expressing just how thrilled you are about the prospect of joining the team.
- Have a current gig? No problem. Let them know you’re the kind of person who wraps things up right, giving your current employer the heads-up they deserve.
- Lay down the timeline like you’re setting up the perfect burger – neat, precise, and satisfying.
For example, you could say:
Questions to Ask the Interviewer in Steak n Shake Interview
As your Steak n Shake interview winds up, a question you’re almost guaranteed to face is: “Do you have any questions for me?”
The interviewer isn’t just being polite—they’re assessing if you’re truly interested in the role and whether you’ve done your research.
To prepare, think of questions that reveal your enthusiasm and also help you decide if the role and company are the right fit.
Here are some suggestions:
- What’s a typical career path for someone in this position?
- What opportunities for growth and advancement are available within the company?
- What does success look like in this role? What would you like the person in this position to have achieved in 6-12 months?
- How does Steak n Shake prioritize employee satisfaction and well-being?
- Can you tell me more about the company’s commitment to providing the maximum wage and being the employer of choice?
- How does the company approach training and development for new team members?
- What is the company culture like at Steak n Shake?
- How does the company support team members who may have scheduling conflicts or need time off for personal reasons?
- Can you tell me more about the specific roles and responsibilities of the various stations, such as grill, drive-thru, milkshakes, and sandwich assembly?
- How does Steak n Shake ensure consistent quality in its food and service?
- How does the company approach customer feedback and handle complaints or negative reviews?
- How does the company give back to the communities in which it operates?
- What types of benefits are available to team members, such as health insurance or retirement plans?
- Can you describe a typical day in the life of a team member at Steak n Shake?
- What qualities do you look for in successful team members at Steak n Shake?
Steak n Shake Hiring Process
As you eagerly await the opportunity to start your new career with Steak ‘n Shake, you may be wondering – what is the hiring process actually like?
While the process can vary slightly depending on the specific role you are applying for, Steak ‘n Shake’s hiring process generally consists of an application, phone interview, in-person interview, reference check, and background check.
When applying for a Team Member role, the hiring process moves quickly, taking on average just 3 days.
After submitting your application, you will likely have a phone interview to gauge your initial fit for the role.
If that goes well, you will be invited to an in-person interview at your nearest Steak ‘n Shake location.
For more senior managerial roles, the process is more extensive and can take up to 9 days. You may go through multiple interviews – both on the phone and in person – as well as shadowing current employees and meeting with district and VP-level managers.
Although the process may sound intimidating, stay confident. Steak ‘n Shake wants you to succeed and will evaluate if you are a great fit for the role and company culture.
Steak n Shake Interview Tips
Go into your Steak ‘n Shake interview prepared to highlight why you’re passionate about the company and role and how you can contribute to the team.
What to Wear to Steak n Shake Interview
Now it’s time to determine what to wear for your Steak ‘n Shake interview.
The best approach is to mimic the company’s dress code to show you understand their culture and are a good fit.
The dress code at Steak ‘n Shake is a standard uniform. The uniform includes a white long-sleeved button-up shirt, black slacks or pants, a black apron, a black bow tie, and non-slip black shoes.
This dress code policy ensures that Steak ‘n Shake staff present a clean, professional image to match the family-friendly atmosphere and high-quality dining experience the restaurant aims to provide its guests.
So for your interview at Steak ‘n Shake, base your outfit on the role you’re interviewing for:
For a Cashier, Team Member, or Shift Manager position, casual or business casual attire is appropriate. Wear dark-colored slacks or khakis, a modest top or blouse, and close-toed shoes with a low heel. Avoid shorts, t-shirts, jeans, sneakers, or lots of accessories.
For a management role (Restaurant Manager or General Manager), dress in business casual. That means slacks or a knee-length skirt, a button-down shirt, a blouse or vest, and possibly a blazer. Loafers or modest heels are good footwear options.
If interviewing at the corporate office, wear business formal attire. For men, that’s a suit and tie, and for women, a pantsuit, skirt suit, or formal dress.
Alright, let’s tie it all together.
You’re now equipped with a goldmine of Steak ‘n Shake interview questions and, more importantly, how to knock them out of the park.
Stepping into that interview room, you’re going to be the epitome of preparation and poise.
But let’s not hit the brakes just yet. The job hunt game is a marathon, not a sprint.
Even if you leave that Steak ‘n Shake interview feeling like a million bucks, keep that momentum going by applying to other players in the fast-casual space.
Why? Because if you’re a perfect fit for Steak ‘n Shake, you’re probably going to crush it at similar joints too.
By casting a wider net, you’re more likely to snag a role that’s not just the first one to bite, but the one that’s the best fit for you.
So, what’s next? It’s game time. Go out there and land that gig.