26 Dave’s Hot Chicken Interview Questions (With Answers)
You’ve landed an interview at the hottest new chicken restaurant in town, Dave’s Hot Chicken. As you walk into the buzzing, aroma-filled space, you’re already dreaming of being part of the team. The opportunity to join such an iconic company is thrilling, but first, you have to ace the interview.
Well, here’s your chance. In this blog post, we’re sharing the actual interview questions frequently asked at Dave’s Hot Chicken, along with sample answers from industry experts to help you knock it out of the park.
Imagine the confidence you’ll feel walking into your interview, knowing you have thoughtful, compelling responses to their key questions. Even more rewarding will be the opportunity that could result from demonstrating your fit for their culture and vision.
Read on, and give your preparation and chances of success a major boost. You’ve got this – and soon, you could be part of the spicy, passionate Dave’s Hot Chicken team.
Dave’s Hot Chicken Company Information
Dive into the following fascinating facts about Dave’s Hot Chicken, and you’ll wow your interviewers with how deeply you ‘get’ Dave’s Hot Chicken. This is your opportunity to stand out from the crowd – so go through this company information and give yourself a winning advantage.
Trade Name | Dave’s Hot Chicken |
Type | Fast Casual Restaurant Chain |
Founded | May 2017 |
Founders | Dave Kopushyan, Arman Oganesyan, Tommy Rubenyan, Gary Rubenyan |
Headquarters | Pasadena, California, United States |
Menu | Hot Chicken Tenders, Sliders, Sides, Drinks |
Number of Locations | 107 |
Core Values | Innovation, Exceptional Customer Experience, Quality Ingredients, Continuous Growth |
Website | www.daveshotchicken.com |
Competitors | Raising Cane’s, Howlin’ Ray’s, Hattie B’s, Popeyes, Angry Chickz |
Additional facts:
- Founded in Los Angeles, California, in 2017 by best friends Dave Kopushyan, Arman Oganesyan, and Tommy and Gary Rubenyan, Dave’s Hot Chicken started as a tiny $900 stand in an East Hollywood parking lot.
- Dave, a chef trained in Thomas Keller’s (French Laundry) organization, developed the signature hot chicken recipe by searching, tasting, and frying to create juicy, tender chicken with spice levels ranging from No Spice to “The Reaper.”
- Arman created Instagram buzz, leading to massive lines, an Eater/LA feature, and rapid growth in popularity.
- The team opened a shop in a hip strip-mall with décor by local street artists, where the crowds continued to grow, and the chicken earned rave reviews.
- In fall 2019, Dave’s Hot Chicken signed a franchising deal with an investment group, including former Wetzel’s Pretzels CEO Bill Phelps and movie producer John Davis, paving the way for 300+ locations across the U.S. and Canada.
- Dave’s Hot Chicken has a star-studded list of celebrity investors, including Drake, Samuel L. Jackson, Maria Shriver, Michael Strahan, and Tom Werner.
- Their simple menu features hot chicken tenders and sliders, with tenders served on white bread and sliders on buns with pickles, house-made kale slaw, and a chipotle mayo sauce known as Dave’s Sauce.
- Customers can choose from 7 different spice levels for their chicken, with the hottest level, “reaper,” requiring a signed waiver.
- Sides include favorites like fries, cheese fries, mac & cheese, and kale slaw, while vanilla, chocolate, and strawberry milkshakes are available for those with a sweet tooth.
Dave’s Hot Chicken Mission Statement
To serve mind-blowing hot chicken to the world, turn guests into fans, and create opportunities for our teams and partners everywhere.
Dave’s Hot Chicken Interview Questions
Can you please tell us about yourself and your hobbies?
The interviewer is asking you this question to get a sense of your personality and interests outside of work. They want to see if you would be a good culture fit for the company and the role.
In response to this interview question, highlight relatable hobbies and personality traits that align well with Dave’s Hot Chicken’s brand and work environment. For example, you may mention enjoying trying new recipes at home, exploring diverse cuisines, and being detail-oriented when creating dishes. This shows your passion for food and cooking, which is relevant to the role.
Here is how you can convey that in your answer:
“In my free time, I really enjoy cooking and experimenting with new recipes. I’m always trying different cuisines from around the world and love the process of selecting ingredients and carefully crafting flavor profiles to create unique and memorable dishes. I have a keen attention to detail, which has helped me recreate some complex recipes. Outside of cooking, I also really value having an active lifestyle and being involved in my local community. Overall, my hobbies demonstrate my curiosity to learn, my passion for food, and my hard-working nature, which I believe would allow me to thrive in a fast-paced environment like Dave’s Hot Chicken.”
Why do you want to work for Dave’s Hot Chicken?
This question is your chance to show your passion and win over the interviewer. But how do you craft an answer that proves you’re the perfect fit for the role and the company culture?
First, do your homework. Immerse yourself in the world of Dave’s Hot Chicken. Learn about their bold flavors, commitment to authentic Nashville-style cooking, and mission to spread hot chicken across the country. The more you understand what fires them up, the more you’ll be able to express why you’re fired up to be part of their story.
Then, be authentic and specific. Share one or two of the real reasons you’re so passionate about Dave’s Hot Chicken. Maybe you have a weak spot for spice and have never found hot chicken quite as flavorful as theirs. Maybe you dream of being part of their fast growth as they expand nationwide. Whatever it is, show, don’t just tell the interviewer why this role and company are exactly what you’re looking for.
Here’s an example:
“Ever since I first tasted your classic hot chicken, I haven’t been able to stop thinking about the explosion of flavors. The commitment to using high-quality, authentic ingredients to create one-of-a-kind flavor profiles is what really sets Dave’s Hot Chicken apart. I would love the opportunity to contribute to delivering that unparalleled experience to all your customers as you continue to grow. The passion you have for putting a creative, regional twist on chicken is inspiring, and I know I could bring that same kind of energy and dedication to this role.”
What appeals to you most about working in a fast-paced restaurant environment?
By asking this question, the interviewer is trying to assess if you would be a good fit for the energetic, high-intensity nature of the work. To answer impressively, highlight relevant experience and convey genuine passion for this type of setting.
To start, mention any previous experience you have in a fast-paced restaurant or food service role. Discuss how you thrived in that environment and found the busy, active atmosphere stimulating. Explain that you enjoy the challenge of navigating a demanding schedule and prioritizing tasks. Emphasize relevant skills, such as grace under pressure, time management, and the ability to collaborate as part of a cohesive team. Share your passion for delivering a great experience to customers with a sense of urgency.
Here’s an example answer:
“Having worked as a server at a busy family restaurant during college, I really enjoyed the fast-paced, high-energy environment. I thrived on the challenge of serving multiple tables at once, effectively managing my time, and working with others to resolve issues quickly. Most of all, I loved providing fast, friendly service so customers could enjoy their experience. The bustling atmosphere of a fast-paced restaurant is invigorating, and I appreciate the opportunity to contribute to a seamless operation and great dining experience for each customer. I would love the opportunity to bring my experience to Dave’s Hot Chicken.”
How would you handle an angry or dissatisfied customer in a professional manner?
The interviewer is asking this question to assess your customer service skills and see how you would handle a stressful situation professionally. They want to know that you can empathize with a dissatisfied customer, take responsibility, and work towards a resolution.
To answer this question, first acknowledge the difficulty of dealing with angry or dissatisfied customers. Then, explain you would listen to the customer to understand the issue, apologize for any inconvenience, and take ownership of the problem. Next, outline the steps you would take, such as getting the customer’s contact information, investigating the problem, and coming up with a solution to make things right, like a refund or a free item.
Most importantly, convey that you would remain composed and courteous at all times.
Here is an example answer:
“I understand dealing with upset customers can be challenging, but my goal would be to listen, take responsibility, and make things right. First, I would let the customer speak to fully understand the complaint and apologize for any poor experience. I would get the customer’s contact information to follow up appropriately. Then, I would investigate what went wrong and determine how best to resolve the issue, such as a refund or free item. Throughout the process, I would maintain a professional demeanor and communicate that the customer’s satisfaction is important to me and the company. By listening, taking ownership, and providing a solution, I aim to turn a negative experience into a positive one and retain a loyal customer.”
Our team members are trained in various skills and duties. Are you comfortable following the DHC Training Program to learn new responsibilities?
By asking if you are ‘comfortable following the DHC Training Program to learn new responsibilities,’ the interviewer wants to ensure you have a growth mindset, are open to learning, and would be receptive to the training.
To ace this question, express your enthusiasm for learning and taking on new challenges. Highlight relevant experience showcasing your ability to learn new skills quickly and effeciently. Mention key soft skills that would enable you to thrive in a fast-paced training program and collaborative work environment.
For example:
“Absolutely, I welcome the opportunity to learn and expand my skills. I’ve always been a fast learner, picking up new concepts and responsibilities quickly. For example, in my previous role, I volunteered to learn how to close the store and was trained in just 2 weeks. My strong communication skills and attention to detail allowed me to complete the training successfully and proficiently close the store when needed. I work well with others and would appreciate the structured guidance of the DHC Training Program to learn the responsibilities of this role.”
At Dave’s Hot Chicken, we believe in continuous improvement. Can you describe a time when you asked your supervisor for additional training or guidance?
This interview question is asked to assess your self-awareness, proactiveness in developing your skills, and ability to collaborate with managers. The interviewer wants to see that you take initiative for your own learning and growth, are able to recognize when you need help, and approach your manager professionally to request feedback or training.
To knock this question out of the park, share a compelling story of when you recognized a need for training and took action. Paint a vivid picture of the situation, how you noticed your skills weren’t quite up to par, and your thought process in deciding to request guidance from your manager. Highlight your self-awareness, proactive approach, and professional communication. Showcase the specific ways the feedback or training helped you improve and make an even greater impact.
Some things to highlight:
- Your self-awareness and initiative to seek improvement and growth opportunities
- How you professionally and proactively approached your manager to request feedback or resources
- Specific ways the additional guidance helped you perform your job more effectively
Here is an example answer:
“At my previous job as a line cook at a busy restaurant, I was often tasked with preparing a variety of dishes simultaneously during busy shifts. While I picked up the recipes and techniques quickly, I felt that my knife skills and speed could use improvement to be more efficient and minimize errors or wasted ingredients. I asked my supervisor if I could get some additional training during slower periods on properly cutting various vegetables. She was very open to this and spent time showing me some tips and tricks as well as allowing me practice time. This extra guidance and practice was invaluable and led to noticeable improvements in my speed, precision, and confidence in preparing ingredients. I appreciate employers who invest in ongoing training and development, and would welcome the opportunity to continuously improve my skills and contribute to the success of Dave’s Hot Chicken.”
Are you comfortable using various kitchen machinery and equipment, such as ice cream dispensers, fryers, and warmers?
As an employee at Dave’s Hot Chicken, operating kitchen equipment safely and efficiently is essential to the role. By asking this question, the interviewer wants to assess your technical skills and gauge how prepared you are for the hands-on aspects of the position.
To answer this question confidently, emphasize any related experience you have. If you have worked in food service or a kitchen before, highlight the specific equipment you have experience with, such as deep fryers or soft serve machines. Even if you don’t have direct experience, mention transferable skills that would aid in learning, such as mechanical aptitude or following safety protocols. Share your eagerness to learn proper techniques to operate Dave’s Hot Chicken’s unique equipment.
An example answer could be:
“I have experience safely operating various kitchen equipment in previous food service roles. For example, ‘I regularly operated deep fryers to cook chicken wings and french fries, as well as ice cream dispensers to serve soft-serve ice cream. I follow strict safety and cleaning procedures for all equipment and would welcome the opportunity to learn how to properly and efficiently operate your unique fryers and warmers. I’m mechanically inclined and pick up new techniques quickly, so I’m confident I could be operating your equipment effectively in no time.'”
How do you maintain a positive attitude while conducting any and all duties in a fast-paced environment?
This interview question is assessing your ability to adapt to a high-stress work setting with a service-oriented mindset. For a role at Dave’s Hot Chicken, this is crucial since their restaurants are bustling and fast-paced, requiring team members to juggle many responsibilities and customer requests simultaneously while maintaining positivity.
To answer this, convey how you would rise to the challenges of a fast-paced role. Some tips:
- Highlight relevant experience. Mention if you have experience working in a fast-paced environment and what you learned from it about staying positive under pressure. For example, ‘At my previous role as a barista, the mornings were extremely busy and hectic. I learned to take a breath and tackle each task one by one to avoid feeling overwhelmed. This helped me keep spirits high for both myself and customers.’
- Emphasize a service-oriented mentality. Explain that you understand the importance of providing great service and will keep customer experience as the priority. For example, ‘Even when busy, I would keep the mindset that each customer interaction is a chance to deliver a great experience. Focusing on service over my own pressures helps time fly and keeps me motivated.’
- Discuss stress management techniques. Share tactics you use to re-center yourself, such as taking deep breaths, listening to music, or thinking of the job as a team effort. For example, ‘When feeling stressed, I find taking a quick walk around the restaurant or listening to an upbeat song helps me re-focus on the task at hand with refreshed energy and outlook.’
“While the pace may be fast and hectic at times, I would maintain a positive attitude by keeping my eye on the bigger picture of delivering great service and experiences. With experience thriving in busy environments and stress management techniques to stay motivated, I’m able to juggle many responsibilities at once while keeping spirits high for myself and others.”
Are you willing to work around heat, in close quarters with others, and able to lift 50-75 lbs. comfortably?
This Dave’s Hot Chicken interview question is asked to see if you have the grit and fire to handle the fast-paced, physically demanding work environment of Dave’s Hot Chicken. The interviewer wants to ensure you understand the physical nature of the job, which involves cooking over hot grills and fryers, working in a tight kitchen space, and frequently lifting and moving supplies and food.
When this interview question comes, don’t sugarcoat the reality – embrace it! Share relevant experience, convey your strength and stamina, but most of all your passion for cooking under pressure. Emphasize a hardworking attitude and team-oriented approach to working in close quarters with others under pressure. Mention you are comfortable working in warm environments and have the strength or ability to lift the required weights. Share your motivation for taking on the challenges of the role to demonstrate your passion and commitment.
Here is an example answer:
“Yes, I am able and willing to work around the heat, tight spaces, and physical demands of this role. I’ve worked in food service for several years in various roles, including cooking on the line and washing dishes where I’m accustomed to warm environments, teamwork in close quarters, and regular lifting and movement of heavy supplies. I’m a hard worker with a determination to get the job done whatever it takes. Most of all, I share your passion for turning out high volumes of Dave’s signature hot and fresh fried chicken and sides. While every work environment presents challenges, I’m seeking a hands-on cooking role at a restaurant like Dave’s Hot Chicken where I can fully utilize my experience and strengths to contribute to your high-quality food and service. I’d appreciate the opportunity to contribute to your crew and culinary experience.”
Accountability is key. We need to work as a team to get the job done. How would you deal with a co-worker not pulling their weight?
This question is a test. The interviewer wants to see if you have the skills to handle conflict and lack of accountability – issues that can make or break team dynamics. Do you have the communication skills and composure to address problems head-on? Or will you crumble under pressure?
Don’t panic. With the right strategy, you can show the interviewer you have what it takes to succeed in Dave’s fast-paced, team-oriented environment.
Here are some tips:
- Stay professional, not personal. Explain you would address performance issues directly with your co-worker, not attack them personally. Frame the conversation around how meeting team goals is a shared responsibility.
- Focus on solutions, not accusations. Ask your co-worker open-ended questions to understand their perspective and identify obstacles to their performance. Work together on an actionable solution. Your ability to collaborate will impress the interviewer.
- Highlight relevant strengths. Mention key skills that would help you have a constructive conversation, such as ‘strong communication skills,’ ‘ability to give and receive feedback,’ and ‘commitment to accountability and teamwork.’
- Commit to following through. Note that you would bring unresolved issues to your manager, while acknowledging this as a last resort. Reiterate your dedication to team effectiveness and meeting company goals.
I would speak to my co-worker privately and explain that we are a team and need everyone’s effort to meet our goals. I would ask if there are any obstacles I could help resolve and come up with a specific action plan together for how we can support each other to be more effective and accountable. If we were unable to resolve the issue together, I would bring the concern to my manager and explain the impact on our work. However, I would first exhaust every option to work it out directly with my co-worker. Overall, accountability and teamwork are very important to me. I’m committed to resolving issues proactively and collaboratively to ensure we meet our goals.”
Great guest service is our bread and butter. Can you describe a time when you went above and beyond to satisfy a customer?
As a candidate interviewing with Dave’s Hot Chicken, knocking their signature interview question out of the park is critical. This question is their way of seeing if you have the relentless drive to wow customers that’s essential to their business. They want a glimpse of your passion for service and whether you’ll immerse yourself in creating unforgettable experiences for every guest that walks through their door.
So how can you show them that’s you? Share a specific example of a time you pushed yourself to go the extra mile for a customer. Bring the story to life with rich details that give a clear sense of the situation and actions you took. Explain the positive results and what you learned or how it reinforced your commitment to service excellence.
For instance, you might say:
“Last summer, I worked the takeout counter at a busy lunch spot. One customer called ahead for a large order for his office, but when he arrived, we had made a mistake and were missing several items. I could tell he was frustrated and seeing his upset face made my heart sink, so I apologized profusely and remade the missing items as fast as possible. But I wanted to make things right, so I also threw in a coupon for a free meal and wrote him a personal thank you note for his understanding and continued business. He called my manager the next day, overjoyed, and she appreciated my effort at our next meeting. That experience reinforced how much going the extra mile means, and it’s the approach I’ll bring to delighting every Dave’s Hot Chicken guest.”
How have you previously shown your commitment to teamwork, and how do you plan to collaborate with others at Dave’s Hot Chicken to complete tasks?
When the interviewer asks this question, they aren’t just looking for generic answers—they want to see your passion for teamwork in action. This is your chance to share real-world examples of your teamwork skills and collaboration superpowers!
To craft a compelling response to this question, first discuss previous experiences showcasing your teamwork skills, such as working on group projects in school or collaborating with colleagues at a previous job. Highlight skills you leveraged, such as communication, flexibility, and accountability. Then, explain how you will apply and build on these skills at Dave’s Hot Chicken.
For example, you might say:
“While I don’t have direct experience working in a restaurant, I have strong teamwork experience that would translate well to this role at Dave’s Hot Chicken. For example, in my previous role as a team member at a busy retail store, we often had to work together under tight deadlines to prepare for big sales events. This required collaboration, communication, and dividing tasks efficiently as a team.
If hired here, I would apply those same skills to meet the demands of a fast-paced restaurant environment. I would:
- Listen to and learn from more experienced team members, and ask questions if I was unsure of anything. Successful teamwork starts with understanding how I can best support others.
- Focus on completing my individual tasks thoroughly and on time so that I don’t let the team down. However, I would also watch for opportunities to help colleagues when they get busy or fall behind.
- Maintain a positive attitude, even during busy periods. My energy and enthusiasm help keep team morale up, which leads to better teamwork and customer service.”
Tell us about a time you had to adapt to a new or changing situation in a fast-paced work environment. How did you handle it?
Ever been thrown into the deep end at work with little warning? If you’re interviewing at Dave’s Hot Chicken, you’ll want to have a good story ready about how you handled that trial by fire.
This interview question is asking you to prove you can not just swim, but thrive under pressure. The interviewer wants to see that you’re the kind of person who stays cool as a cucumber when things are chaotic, figures things out on the fly, and gets the job done.
So, how do you show you’re that person? Share a specific example of a time you had to quickly adapt to a new responsibility or process at work. Put the interviewer in the scene with vivid details: The rush of panic as you got the assignment, the deep breath you took to calm your nerves, the questions you asked, the mistakes you made and learned from, and ultimately, your success in getting up to speed.
Most importantly, highlight the soft skills that would be valuable in a fast-paced place like Dave’s: A positive attitude, proactiveness, flexibility, and composure under fire.
Here’s an example:
“At my current job as a line cook, we recently had a staffing shortage due to illnesses, resulting in me being moved from my usual station to cover grill duties at short notice. Though being thrown into a new role on the line with little warning was intimidating, I stayed positive. I asked colleagues for guidance, studied recipes and techniques, and practiced during downtime. Within a couple of shifts, I felt comfortable in the new role and was able to keep up with orders and quality. This experience demonstrates my ability to adapt and learn quickly in a fast-paced, high-pressure environment. I would bring this same composure and willingness to get up to speed fast to handling any new situations at Dave’s Hot Chicken.”
So, don’t just recite what you did. Share the real human experience to give the interviewer insight into your character. With composure and proactiveness like that, you’ll show you have what it takes to make it in the hot kitchen of a fast-casual chain.
In your opinion, what makes Dave’s Hot Chicken unique?
The interviewer is asking this question to assess what you know about Dave’s Hot Chicken and its brand identity. They want to see that you’ve done your research about the company and understand what differentiates them in the fast casual restaurant space.
Some tips for answering:
- Mention Dave’s Hot Chicken’s signature spicy fried chicken and how it stands out with authentic Nashville-style seasonings and spice levels
- Highlight their focus on quality ingredients and homemade sides/sauces
- Discuss their commitment to providing an outstanding customer experience with a fun, laid-back vibe
Here’s an example answer:
“Dave’s Hot Chicken is unique in its authentic recreation of classic Nashville hot chicken. Using high-quality ingredients and homemade signature spice rubs, Dave’s is able to provide an unparalleled level of heat and flavor that stays true to the origins of hot chicken. Whether it’s their signature spicy fried chicken, homemade sides like mac and cheese, or casual atmosphere with vintage decor, every aspect of the Dave’s experience is focused on delivering a memorable meal crafted with care. This commitment to a high-quality, flavorful product and customer experience is what truly sets Dave’s Hot Chicken apart.”
What strengths would you bring to this role and to Dave’s Hot Chicken?
When the interviewer asks this question, they’re not just asking for random positives about yourself. The interviewer wants to understand what unique qualities and abilities you can offer to excel in this role and contribute to Dave’s Hot Chicken’s success. This question is a gift—a chance to show how perfectly suited you are for the role and the company.
Here are the keys to nailing this question:
- Do your research. Know the requirements of the role and Dave’s Hot Chicken’s culture and values. What kinds of skills and traits would be most important for this specific position and company?
- Reflect on your strengths. What are you awesome at? What do you love doing? What have you achieved or contributed in other roles? Find the intersections between the role/company needs and your strengths.
- Share relevant, compelling stories. Don’t just list your strengths—show them in action. Prepare examples that demonstrate how you’ve used your strengths to achieve results or overcome challenges. Your passion and motivation will shine through.
- Express your enthusiasm. Highlight why you’re excited about the company and role. Your genuine passion and positive energy can be a major selling point.
With these tips, here’s how you can answer:
“I have meticulous attention to detail, which would allow me to carefully follow health and safety procedures as well as ensure high food quality and consistency. I work well under pressure and tight deadlines, which would be useful for handling rushes and busy periods. I also have strong communication skills and enjoy interacting with and serving customers. Overall, my customer service-oriented approach and ability to be a team player would allow me to contribute to the vibrant culture at Dave’s Hot Chicken.”
How would you handle a busy shift with a long line of customers waiting? What steps would you take to provide good service while keeping the line moving?
This interview question is assessing your ability to prioritize and multitask in a fast-paced, high-pressure environment. The interviewer wants to see that you have the organizational and time-management skills required to ensure a smooth operation with minimal delays.
To ace this question, highlight key steps you would take, such as:
- Remain positive and composed. Explain that you would stay calm and courteous, as getting flustered would only slow you down and stress out customers.
- Assign clear roles and divide the workload. Note that you would designate specific team members to take orders, prepare food, handle payments, etc. to streamline the process.
- Anticipate and address issues proactively. State that you would monitor the line and food preparation closely to spot and resolve any bottlenecks or errors quickly before they can spiral into bigger problems.
- Provide friendly service with a smile. Emphasize that you would engage with customers and thank them for their patience to leave them with a positive impression of the team and restaurant.
Here is an example answer with the key steps:
Even if there was a long line of customers waiting, I would remain positive and composed to avoid stressing myself or customers out. I would divide the workload by designating team members to specific roles like taking orders or preparing food. I would closely monitor the line and food preparation to spot and resolve any issues proactively. Throughout it all, I would provide friendly service with a smile and thank customers for their patience. By keeping organized, anticipating problems, and maintaining a great attitude, I would aim to serve customers quickly while ensuring a pleasant experience for all.”
How would you handle a customer who wants to order the “reaper” spice level but is hesitant to sign the waiver?
The interview question about handling a hesitant customer who wants to order the ultra-spicy ‘reaper’ chicken is designed to assess your ability to handle stressful and delicate customer service situations with care, empathy, and professionalism. The interviewer wants to see that you can think on your feet, de-escalate tensions, and find a solution that leaves the customer feeling satisfied.
To ace this question:
- Acknowledge their hesitation and validate their concerns. Safety first!
- Explain the ‘reaper’ is no joke and the waiver is standard. Would a lower spice level be more enjoyable?
- If they insist, ask qualifying questions to ensure they know what they’re getting into. Ultra-spicy is not for everyone, and that’s ok!
- Gently share your concern if you sense they would struggle, while respecting their choice.
Here is an example response:
“I would acknowledge the customer’s hesitation and let them know I understand, emphasizing that their experience and safety is my top priority. I might say something like, “I appreciate your enthusiasm for a challenge, however the ‘reaper’ spice level is incredibly intense, and the waiver is necessary for safety. Would you prefer trying a lower spice level instead so you can enjoy your meal? We have some great spicy, but more manageable, chicken flavors.” If they insisted on the ‘reaper’ after this, I would ask qualifying questions, like “On a scale of 1-10, how well do you handle very spicy food?” and suggest a milder flavor if I sensed they would likely not handle it well.”
What do you think is the most important aspect of providing excellent customer service in a fast casual restaurant setting?
As a candidate interviewing for a position at Dave’s Hot Chicken, you’ll likely be asked questions about customer service to assess your understanding of its importance and your approach to delivering an excellent customer experience. The interviewer will be trying to gauge if you have the right mindset and skills to handle Dave’s fast-paced environment and satisfy their clientele.
To convey a thoughtful answer for a customer service question like this, here are some tips:
- Highlight speed and efficiency. In a fast casual setting, delivering quick and accurate service is key to a good customer experience. Mention how you would work swiftly and proactively to minimize wait times and errors.
- Emphasize positivity and friendliness. Discuss the importance of an enthusiastic and welcoming attitude, and your ability to remain positive and courteous even under pressure. Smiles and kindness go a long way in food service.
- Note attention to detail. Comment on your observant nature and commitment to getting every detail right, from orders to cleaning. Even small slip-ups can detract from a customer’s experience, so precision and thoroughness are vital.
- Reference teamwork and communication. Highlight how you would collaborate well with colleagues and managers to ensure excellent team-wide customer service. Seamless communication and cooperation are essential in a fast-paced, team-based environment like Dave’s.
Here’s an example answer incorporating the tips:
“I believe the most important aspect of providing excellent customer service in a fast casual restaurant is efficiency. Working and communicating swiftly to take orders accurately, prepare food promptly, and address any issues or requests right away is key to a fast and pleasurable customer experience, which is especially important given Dave’s high volume and quick service. However, positivity and attention to detail are also crucial. I would maintain an enthusiastic attitude, get orders and procedures right the first time, and go above and beyond to leave customers happy, even in a fast-paced setting. By working as a team with strong communication, we can achieve great customer service together.”
This interview question is asking you to demonstrate your ability to sell additional products to increase revenue. As a crew member at Dave’s Hot Chicken, part of your job is to boost sales by persuading customers to buy add-on items with their meals. The interviewer wants to assess your selling skills and ability to identify opportunities to increase the check average.
First, understand why upselling is critical for Dave’s success. Additional sides and milkshakes mean higher checks, more revenue, and profits to fuel growth. Express your appreciation for this in your answer.
Then, outline some compelling yet genuine-sounding sales tactics you would use, such as:
- Recommending complementary sides or shakes to balance the heat of the chicken.
- Focusing on high-margin items.
- Highlighting promotions or discounts on extras.
- Building rapport and enthusiasm to increase the likelihood of a sale. Your energy and passion for the food will get customers excited to buy more.
You might say:
“I understand that upselling is key to the success of the business. I’d greet customers with an enthusiastic welcome to Dave’s and take time to understand their preferences and order. If they order a spicy chicken sandwich, I’d recommend our mac and cheese or coleslaw, emphasizing how they balance the heat perfectly. As I ring up their order, I’d mention our milkshake options and ask if they’d like to add one or the side they seemed most interested in so they get the full delicious Dave’s experience. Using this personalized, passionate approach, I could get most customers to add on and increase the average check.”
How would you ensure that you uphold the highest food safety standards for our customers?
This interview question is seeking to assess your knowledge and approach to food safety protocols and standards. The interviewer wants to know that you understand the importance of food safety and have practical strategies to prevent issues.
As you answer, passionately convey that food safety is your top priority. Explain that you would implement rigorous protocols and systems to avoid issues, not just react to them after the fact. Really wow the interviewer with your practical knowledge of regulations and specific strategies. Mention regular hand washing, glove use, utensil sterilization, prompt refrigeration, and clear guidelines with constant training. Share examples of what has worked for you in the past.
Express a true customer-first mentality. Help the interviewer understand that your protocols would give customers peace of mind and protect Dave’s reputation. There’s a reason they’re asking this—they’ve seen how food safety problems can spiral out of control and hurt businesses. Show that you get it and are committed to excellence.
Here’s what a standout answer may sound like:
“Food safety is my absolute top priority, no exceptions. I would implement strict hand washing, glove use, and utensil sterilization protocols to prohibit the spread of germs. All perishable items would be swiftly refrigerated at correct temperatures. Clear guidelines would be provided with mandatory, continuous training. I would conduct regular audits and spot checks to resolve any issues immediately. These steps come from my years of experience, where I’ve seen firsthand how crucial proactive food safety oversight is to customer and business well-being. You and your customers can trust that I would fiercely uphold the highest standards to protect Dave’s reputation and diners’ health.”
Where do you envision your career path with Dave’s Hot Chicken in the next 5 years, and how will this role help you achieve that?
This question is Dave’s way of finding candidates who are in it for the long haul—who have a vision for their future at the company and are taking the next natural step towards it with the applied-for role.
To show you’re that candidate, first convey your enthusiasm for advancing your career at Dave’s Hot Chicken. Explain the direction you want your career to head, like leading your own team or managing a new location. Then, and this is key, explicitly state how the role you’re interviewing for will equip you with the skills and experience to reach that vision.
For example, you could say:
‘I’m obsessed with Dave’s Hot Chicken’s mission and can see myself growing my career here for years to come. Within 5 years, my ultimate goal is to lead my own team, and then work towards being a General Manager to help expand the brand. This role would be the ideal next step, allowing me to develop leadership skills while collaborating with your experienced restaurant managers. I plan to go above and beyond expectations, and hope this position is the launching point to gaining opportunities for greater responsibility.”
The interviewer is asking this question to assess your product knowledge and ability to enthusiastically endorse menu items to customers. This is your chance to show your passion for the food and your ability to sell it to customers.
Here are some tips:
- Pick your genuine favorite. Don’t say an item you’ve never tried- you’ll be caught in the act! I’d choose the Nashville Hot Chicken sandwich.
- Describe it irresistibly. Paint a vivid picture to get customers salivating. For the sandwich, I’d say: ‘Dave’s coats a fried chicken breast in a cayenne pepper hot sauce, with spice that is perfectly balanced by a buttery brioche bun and cooling pickle chips.’
- Explain why it stands out. Share what hooks you in. For me, it’s ‘the contrast of flavors and textures, and authentic regional flavors of Nashville hot chicken, that make each bite crave-worthy yet balanced, allowing high quality ingredients to shine through.’
- Use persuasive language. Speak enthusiastically like you would to customers.
An example answer could be:
‘My favorite menu item is the Nashville Hot Chicken sandwich. The fried chicken breast is coated in Dave’s signature spicy cayenne pepper hot sauce, with a kick of heat that is balanced by the buttery brioche bun and cooling pickle chips. Each bite delivers an irresistible mix of flavors and textures that pay homage to the regional cuisine of Nashville. I’d describe it to customers as a fried chicken sandwich with flavorful heat, crafted from fresh, high-quality ingredients, that you’ll keep craving long after the last bite.”
What are your weaknesses, and how do you plan to address or improve upon them in your role at Dave’s Hot Chicken?
Let’s be honest – the interview question about your weaknesses is the worst. Your heart races as you scramble for weaknesses that won’t tank your chances of getting the job. But don’t sweat it! When interviewed for a role at Dave’s Hot Chicken, this question is actually an opportunity to show how self-aware and growth-oriented you are.
The interviewer wants to see that you can assess yourself objectively and are upfront about areas for improvement. They want problem-solvers who proactively resolve weaknesses. So take a breath and thoughtfully discuss 1-2 legitimate weaknesses that won’t disqualify you as a candidate. For example, you might mention struggling with public speaking or managing tight deadlines.
Here’s the magic part – explain what you’re doing to address these weaknesses. Highlight relevant skills or experiences that will help. Communicate a learning-focused mindset and that you’re open to constant growth. This shows your motivation to improve and dedication to excellence.
A strong answer might sound like:
“Two areas I’m working on are public speaking and high-pressure time management. To improve my speaking skills, I’m actively participating in Toastmasters and reading books on impactful presentations. I find breaks and to-do lists help me stay organized when under the gun. I thrive in fast-paced environments and will keep honing my skills to be an invaluable member of Dave’s Hot Chicken team. I’m committed to ongoing learning and growth to reach my full potential in this role.”
What days and hours are you available to work? Are you open to working weekends, holidays, or evenings?
The interviewer wants to assess your flexibility and commitment to the job. They need to know if you can accommodate the store’s operating hours and whether you are able to work during peak times, such as weekends and holidays.
In your answer, be honest and upfront about your availability. If you have specific scheduling constraints, mention them, but also express your willingness to work with the team and adapt as needed.
“Given my current schedule, I would be available to work most evenings during the week after 5 pm, as well as Friday and Saturday nights, and Sunday daytime or evenings. I am open to taking on weekend shifts and working holidays when needed to help keep the restaurant staffed, as I understand weekend and evening hours are popular times that require full coverage. My availability may adjust in a few months as my schedule changes, but I’m looking for a position with consistent hours on nights and weekends at this time. Please let me know if you have any specific shifts that would work well with this availability.”
How will you commute to work? Do you have a reliable mode of transportation?
The interviewer is trying to gauge your reliability and punctuality. They want to ensure you can consistently arrive at work on time without transportation issues.
When answering this question, explain how you plan to commute and emphasize that your chosen method is dependable. If you have backup transportation options, mention them to demonstrate your preparedness.
“I have a reliable method of commuting to work each day at Dave’s Hot Chicken. I own a well-maintained [car/motorcycle] in good working condition that has never left me stranded before. As someone who values punctuality and responsibility, ensuring I have a means of arriving to work on time each day is very important to me. If for some reason my vehicle was unavailable, I would plan ahead of time to take an alternate mode of transportation such as public transit or ride-sharing so that I do not miss a shift. Reliability and responsibility are priorities of mine, and that includes how I commute to and from work each day.”
Questions to Ask the Interviewer in Dave’s Hot Chicken Interview
When the interviewer asks if you have any questions at the end of your Dave’s Hot Chicken interview, this is your moment to wow them. Asking smart, thoughtful questions proves you did your research and are passionate about the role.
So what do you ask? Here is a list of questions to choose from:
- What does a typical day look like for someone in this role at Dave’s Hot Chicken?
- Can you describe the typical career path for someone in this position at Dave’s Hot Chicken?
- How does Dave’s Hot Chicken support ongoing training and development for its employees? Are there any opportunities for growth and advancement within the company?
- Can you share more about the company culture at Dave’s Hot Chicken, and what you believe makes it a great place to work?
- What do you think are the most important qualities to possess in order to be successful at Dave’s Hot Chicken?
- What do you enjoy most about working at Dave’s Hot Chicken, and what has kept you motivated in your role?
- How does Dave’s Hot Chicken stay ahead of its competitors in terms of menu innovation, customer service, and overall experience?
- How does the management team at Dave’s Hot Chicken provide feedback and recognition to its employees? What steps are taken to ensure open communication between team members and management?
- What are some of the challenges I might face in this role at Dave’s Hot Chicken, and how can I best prepare for them?
- How does Dave’s Hot Chicken prioritize food quality, safety, and cleanliness in its daily operations?
- Can you share any recent initiatives or events that Dave’s Hot Chicken has undertaken to give back to the community or promote sustainability?
- How do you see Dave’s Hot Chicken evolving in the future?
- What’s the next step in the interview process? When can I expect to hear back from you?
Dave’s Hot Chicken Hiring Process
Here’s what you can expect from Dave’s Hot Chicken’s hiring process:
Dave’s Hot Chicken’s hiring process begins with submitting an application, either online or in person at one of their locations.
After submitting your application on Dave’s Hot Chicken’s careers site, you may receive a call within a few days to schedule a quick phone screening. This initial call allows the hiring manager to get a sense of your customer service skills, experience, and enthusiasm for the role. Be prepared to highlight relevant experience, your key strengths, and your passion for delivering excellent service. If your phone screening goes well, you’ll be invited to an in-person interview at one of their locations.
The in-person interview is your chance to show why you’re the perfect fit for the role. Come prepared with thoughtful questions that demonstrate your interest and enthusiasm. Share specific examples of how your relevant experience will translate to success in this position. Present yourself as a friendly, hardworking team player with a genuine passion for food and service. If the interview goes well, you’ll proceed to the final step of background and reference checks.
After your background check clears, you’ll receive an offer for the role, which includes a paid 2-week training program. The training will teach you Dave’s Hot Chicken’s food safety procedures, service standards, and of course, how to make their signature spicy fried chicken.
Pay close attention, work hard, and continue to show your passion—if you complete the training successfully, you’ll be ready to start your new adventure at one of LA’s hottest restaurants!
Dave’s Hot Chicken Interview Tips
Research Dave’s Hot Chicken’s background and menu offerings. Show enthusiasm, customer service skills, and knowledge of the fast-food industry. Dress professionally, arrive early, and engage in thoughtful conversation about the position and company culture.
What to Wear to Dave’s Hot Chicken Interview
You’ve landed an interview at the hottest new chicken restaurant in town, Dave’s Hot Chicken. Now, what should you wear to make a great first impression? A smart strategy is to mimic the company’s dress code.
Dave’s Hot Chicken requires all employees to adhere to a dress code. The dress code is a uniform that consists of a provided company shirt, black bottom slacks or pants, and non-slip black shoes. The dress code aims to present a neat, professional, and consistent appearance for all staff while handling food and working with the public.
So for your interview, stick to a similar color scheme and avoid flashy patterns or bright colors. Black or dark gray pants or slacks and a simple, solid-colored top are perfect.
The specific role you’re interviewing for will also determine how formal you should go with your attire:
Team Member, Cook, or Dishwasher: Business casual or casual is fine for these hands-on roles. Dark jeans or khakis with a casual button-down or blouse will do the trick. Avoid super casual clothes like t-shirts, shorts, or sneakers.
Shift Leader, Assistant Manager, or General Manager: For a management role, dress in solid business casual wear. Think dark slacks or khakis, a crisp button-down shirt, and possibly a blazer. This shows you are taking the interview seriously and are capable of presenting yourself professionally.
Corporate position: For an interview at the corporate office, formal business wear is expected. Wear slacks or a skirt, a button-down shirt, and possibly a blazer or suit. Classic, high-quality pieces in darker colors will make the right impression.
Feel confident that dressing deliberately and professionally for your Dave’s Hot Chicken interview will put you in a great position to succeed.
Conclusion
Now that you’ve seen the most commonly asked interview questions and how to craft impressive, authentic responses, you should feel ready to shine in your interview with Dave’s Hot Chicken.
Approach it with confidence, highlight why you’re a great fit for the role, and don’t be afraid to show off your personality. If you prepare in advance, speak genuinely about your relevant experiences, and maintain a positive attitude, you’ll have a great shot at progressing to the next stage of the interview process.
However, don’t put all your eggs in one basket. Even after a great interview, expand your search to similar restaurant chains with opportunities for growth, such as Chick-fil-A, Zaxby’s, Raising Cane’s, Popeyes, Angry Chickz, and Wingstop. Polish up your resume to highlight the key qualifications each role prioritizes and reach out to your network to help find the right connections.
Staying persistent and continuing to put your best foot forward will pay off. Before you know it, you’ll have multiple opportunities to choose from, allowing you to find the perfect job match where you’ll excel and advance in your career.